I went to this dentist because it was under an insurance plan and I could get cleanings and x-rays at no cost. After the first visit, I was told everything looked good. But on my next visit to get the cleaning, the dentist told me that I needed eight filings and at a very high cost! I haven't had a cavity that needed to be filled in decades, as far back as I can remember. So I went back to my old dentist and he told me that I didn't need any filings. Not everything it's on the up and up with this dental office. I suggest you avoid it. read more

Good service! they speak Spanish too , highly recommend!! All staff are very kind ! read more

I just don't feel confident in the care I received, understood I was going in to fill a cavity then once I got there they said it was for something else entirely. Something not covered by my insurance! Somehow I get a strange feeling, then the dentist spoke Tagalog to her assistant while examining me which left me further in the dark. read more

Received the most thorough cleaning of my long life. Mary Ann Vergel de Dios is an A+ dentist.

I would not recommend this office. Let me start by saying the receptionist is as rude as can be. I don't understand why some people seem to hate what they do. First, I made an appointment, and they called me the same day to reschedule. Fine, things happen, and I tried to accommodate. I rescheduled my appointment for today at 12 PM. When I entered the office, I greeted the staff, but didn't even receive a "hi" back. I only heard, "I will check you in," without being asked for my name. After waiting 20 minutes without anyone acknowledging my presence or informing me that they were running behind, I stood up and expressed that waiting without any updates was unacceptable. The receptionist was dismissive, barely making eye contact. Finally, someone called my name. When I entered the room, the assistant said, "We are busy, you know." I responded that everyone is busy, but it's important to acknowledge the person waiting and at least say, "We're running late, we apologize." She didn't respond. When the doctor came in, she apologized and said, "I'm sorry, I didn't know you were here; nobody told me." Clearly, there's a communication issue in this office. I have to say the doctor was very nice, but she needs to address these issues if she wants to keep her practice running smoothly. As a pregnant patient, I expected at least a bit of extra consideration, but that was lacking. One thing is for sure: I am NOT coming back and will be changing my dentist. And to the receptionist: I hope you find a job that you actually enjoy. read more

The people at A+ are very helpful, friendly and professional. A visit to the dentist can often be stressful but they are very good at putting me at ease. Dr. Koa and Dr. Mimi have an excellent bedside manner, always making me feel comfortable and very informed with whatever procedure they are performing. I recommend A+ wholeheartedly. read more

Best dentist I've ever had. Drs. Koa and Mimi are fast, painless, and very skilled. Pleasant to deal with too. I give them an A+!

I was a first-time patient at this practice today and had a terrible experience. Generally, my teeth are in fine condition. I expect to make one visit to the dentist to get x-rays and cleaning at the appropriate intervals. Today, I arrived, filled out the new patient intake forms, then waited 30 minutes after my appointment time to be seated. Then, it took another half hour to perform the following: 1. Panoramic x-ray 2. Full series of tradition x-rays 3. Several photos on the inside of my mouth Then, they told me that was all for today and I would need to make a second appointment to get the cleaning. By this time, I was already impatient because of the delay being seen and having all of these diagnostic images taken. I explained that I made an appointment for a regular cleaning and exam. I have never before had to split this totally routine care into two visits and was upset that they seemed to have little regard for wasting my time. I explained that I would not be back for a second visit and would like to take all of the x-rays and photos they had just taken with me. They said they would e-mail it to me. I explained that I would like to verify receipt of the e-mail and would wait while they did it. It took the front-office staff 10-15 minutes to send an e-mail after asking me to write down (again) my e-mail address, despite the fact that they had just created a new patient record for me. It contained only the x-rays from #2. I asked about the rest of the images. It took another 10-15 minutes, at which point I asked politely to the front-desk attendant who was reading something on her phone if there had been any progress. She said, "Oh, you should have received it already." They never told me to check my email again. This e-mail contained only the image from #1 above. I requested again to have the rest of the images sent to me, which required another 10-15 minutes. Finally, I received all the images and departed. By this point, it was almost 2 hours after the start of my scheduled appointment time. My suspicion is that this practice will bill my insurance for 3 sets of diagnostic images. If I had agreed to their two-visit process for a basic routine cleaning and exam, they would also probably charge my insurance for two separate office visits. Conclusion: If you would like to have your time wasted, receive twice the dose of x-ray radiation, and require two separate visits for a routine checkup and cleaning, probably so your insurance can be milked for extra services and visits, then by all means this is the practice for you. If you would prefer an efficient, professional, and competent dental experience, look elsewhere. Only positive: the staff were responsive and cheerful, despite having significant difficulty extracting the images they had just taken from their own computer system. Next stop: Lodging a formal complaint with the Dental Board of California. read more

The dental clinic is good , the appointments are kept on time & the staff is great , I recommended my husky Band to go there & he is also happy with the staff& dentist read more

Excellent staffs , well taking care. No waiting , We recommend friends & family. Only problem not much parking spaces. read more

My brother referred me to this dental because it s a filipino clinic. Thinking that its a great place to get my teeth checked. I had my filings done but was chipped after a couple months so I had to return and get it fixed. After 2 weeks my tooth was still sensitive so I returned again and Dr. Koa had to drill again into my tooth now its more sensitive especially to cold. Just to find out I will need a root canal. She messed up my tooth and wasted my time. She also does not explain the procedure that she will do and just digs in to your mouth. She is not focused on what she is doing and always rushing. She fits every patient in her schedule but forgets to be a real dentist and the goal for her patient. She just wants your insurance money. If you want to get your money and time worth and have a good teeth I advise you not to come here. Very disappointing read more

Thank You for the great dental work Doc Mimi! We'll be seeing you again on our next dental appointment! read more

Very courteous and a pleasure. I will refer them to anyone. I'm very pleased with the results.

I went there for what was supposed to be my first appointment. They were completely unorganized and the office was chaotic. At 45 minutes past my appointment time they still did not know how long until I could get in. I canceled the appointment and will not return. read more

Dental hygienest was courteous and friendly. She did her job efficiently. I have been At this Dental place for two years.

Went into A+ Dental at 11:30 this morning with an emergency since my lower left molars were cutting into my gums and tongue. Dr. memory took care of me filed down all the rough portions that had been going on for over six months she was very professional and nice and I would recommend her. I had Big sores on my tongue( canker sores )that will heal.Thank you A+ Dental for seeing me even though my insurance doesn't cover you guys anymore. read more

I'm in my 70s and a Kaiser Permanente Advantage Plus member. Includes dental insurance Delta Care USA. In mid-September I went to an A+ dental center named Dr. Annabel Koa chosen by my insurance company for my annual check-up. The first time I went to the clinic to take more than a dozen X-rays, and then it was Doctor A, I don't know his name. He said I had two teeth that I couldn't keep. Next time to come for a deep cleaning and to remove the two teeth that cannot be saved at the same time, then I received the first quote for a total cost of $1416, I have to pay $100 each time, the rest do not have to be paid by me I agree . Then schedule a second deep cleaning on 10/11/22 and 10/18/22 respectively. When I finished two deep washes, I never saw the male doctor again, only the female doctor who cleaned my teeth twice, she asked me to come back on another three-month appointment, and there is no need to pay for the ordinary tooth selection, which is covered. I didn't understand at the time. Follow me to make an appointment with Front office Adriana. She said to go back to the A+Dental Center for filling, and go to the office on 11/4/22. I knew first that I needed to fill three teeth. Adriana asked me to pay $258. When I got to the office, I had to pay. Before filling my teeth, I asked Dr. Memoracion what to do today. I took X-rays together with Dr. Memoracion. She told me that I needed to fill three teeth today, and then I asked her about me. A few more dental fillings. Dr.Memoracion speaks it more times than I hear it. But I haven't seen a doctor before after I finished the deep wash, and there is no one better than me. After this day's filling I asked Front office Adriana how much more needed treatment I needed to do with my teeth. Adriana told me that I would compare a detailed quotation sheet with the suggestion. Two days later, I received an email that asked me to fill ten more teeth and need two more teeth. The total fee is $15131:00. I think the A+Dental Center is so irresponsible, why not have a doctor explain everything in person. It's up to me to ask what Front office Adriana wants me to do with my teeth at the A+Dental Center. I think it's incredible. So I canceled the day I had to continue filling my teeth. Adriana accepts my cancellation and goes to the A+Dental Center to do the rest. On 11/8/22 I received an e-mail from Adriana asking me for another $107, she told me to have one more filling for Dr.Memoracion on 11/04/22, but I have absolutely no way of knowing that she was Nor did I see what she did or tell me what to do. I have spoken to my dental insurance company, Delta Care, about everything that has happened, and I will wait for the insurance company to take care of it. 我是 70 多歲的老者是 Kaiser Permanente Advantage Plus 會員。 包括牙科保險 Delta Care USA。 9 月中旬我去了保險公司给我選擇的名為 Annabel Koa 醫生的 A+牙科中心進行年度檢查。第一到医务所拍了十幾張X光片，然後是A男醫我不知道他的名字。 他說我有兩顆牙齒無法保留。 下一次要来進行深度清洗並同時要取走那兩顆無法保留的牙, 然后我收到了第一個報價總成本為 1416 美元,我必須每次支付 100 美元，其餘的不必由我支付我同意。 然後分別在 10/11/22 和 10/18 /22預約二次深度清洗。當我完成兩次深洗我再冇見过A男医生,只有兩次帮我洗牙的女医护，她叫我再約會三個月回來 進行普通选牙不用付钱己保括在内。我當時都想唔明白,跟着我同Front offfice Adriana 約時间她话先要返A+Dental Center filling,在11/4/22 去到office 我先知道要補三只牙Adriana要我付258美元己經到了office 我只好付了钱,補牙之前 我問Dr.Memoracion今天来做怎么，我同Dr.Memoracion一齐睇X光片,她同我講今天要補三只牙，然后我再向她我还要来几次補牙。Dr.Memoracion 講比我听还要几次。但是之前我完成了深洗之后沒有一個医生見過，亦無任何的資迅比我。這天補牙之后我向Front offfice Adriana我还需要 做几多同我的牙有需要的醫治。Adriana同我講會比一份詳細的报价表同建议，二天后我收到电郵内容要我再補十只牙同要种二只牙所有收费合共$15131:00. 我认为A+Dental Center 做事太不負責任，为何冇一個医生親身來講解所有一切。只係由我去追问Front offfice Adriana 要我来A+Dental Center 同我的牙做怎么事.我觉得太不可思议。因此我取消了接住要繼續補牙的日子。Adriana接受我的取消到A+Dental Center 做其余的事情。在11/8/22我收到Adriana给我的e-mail要我再比$107美元,她告诉我在11/04/22的補牙Dr.Memoracion做多一只，但我完全唔可能知道她當時亦冇比我睇她做了怎么亦冇同我講怎么。所有发生的這此事情我己經同我的牙科保险公司Delta Care講了，一切等 保险公司处理 read more

Very kind, gentle, and understanding with a big coward like me! Would highly recommend!

I am happy with the service of the staff and the people that do deep cleaning of my teeth. I am also happy with the Doctor's there and the manager. They seem to be very good all around. read more

Oh great experience at a plus dental in San Mateo. I had to change dentists because of insurance two years ago and have had nothing but problems since then. I decided to give A+ a try and they are amazing. Everyone I've worked with has been patient, professional, and very kind, the front desk actually read the paperwork I filled out and saw that I have a problem with anesthesia. They make sure the dentist was aware of it and everyone really worked hard to ensure that my anesthesia was handled correctly. That gave me such a sense of relief, and, I'm very impressed by their thoroughness my teeth haven't been clean for 2 1/2 years and they really needed a blow torch to get them up and running. Sandy handled the deep cleaning. She was so gentle and so thorough. She would stop to ensure that I wasn't experiencing pain and that the entire experience was everything I hoped for. I am looking forward to finishing my cleaning. I am just so very impressed with the whole team at A Plus. I haven't had to wait to see the dentist. They are great at scheduling appointments for your convenience not for the earth and he don't make you wait a month for your next appointment and they remind you with text messages and emails. The dentist went over my x-rays and discussed the action plan, and none of it seem to be unnecessary or frivolous. I appreciated that they shared information without being ask. I highly recommend this dental practice what you doing read more

BEST EXPERIENCE EVER!!! Despite of all the bad reviews I've read. I still took my chance and no regrets at all. Friendly staffs. Plus this clinic has 3 locations ( San Mateo, South San Francisco and Daly City), flexible to see you in any clinics if you somehow to be in that area on the day of your appointment. Doctor will not let you go until you fully understand the treatment and will give you all the options in regards of the treatment and finance part. read more

Very disappointed in the dentist I went in for a check up and cleaning. They said the were going to take X-rays then I would have to come back for the cleaning. This dentist looked at my medical history and she said I'm surprised you are still alive with all your medical issues. I still had my mask on so she couldn't see me drop my mouth open so wide! I said you don't say something like that she laughed! I said never has a professional said something like that. So rude!!! read more

Please read before coming here. I recently had the most traumatic dental experience and would highly advise anyone to go elsewhere if possible. First- the front desk manager tried to charge me extra. There were additional things on the bill that were added to my filling. I asked for an explanation and he had difficulties answering my questions. Tbh I don't mind paying what I owe- but don't try to scam me. He then told me that usually they charge extra for a resin composite filling (the white filling vs the metal) but since they were not charging me extra they added this a fee for a desensitizer. Again- I'll pay for it if you can explain when and what it's for. He couldn't. I then proceeded to tell him that he WAS charging me for the resin composite (which is what was stated on the bill)AND that the payment I owed was exactly what my insurance charges me. I pulled out my insurance policy to show. Again- he couldn't explain. He then said there were limitations and exceptions and would need to review my policy. 1. You should not be charging me extra and 2. It's a standard filling. The whole thing was outrageous and I should have left at that point. But I didn't. The dr who went to do my filling stated that I could probably try the filling without numbing my mouth. So we tried. And I had to stop him bc I could feel it. He then proceeded to numb my mouth. This happened FIVE more times. After the third time I stopped him he chuckled. Then the next time he said "I've already given you three shots- can you try to get through it?" No. I have never felt so shaken up and terrified. I asked for a break to compose myself. He finally gave me a shot in the back of my gums and proceeded with the filling. *****Do not go to this office if you can avoid it. If you can't- be sure to read everything they give you. Know your insurance policy and ask questions. If it sounds false- it likely is. I've already submitted my billing to my insurance office to have them review the fraudulent attempt and to make sure what they charged me was accurate. read more

In my opinion (so I don't get sued), my tooth cracked an hour I got a filling. I wished I saw these other reviews before going here. I'll definitely be more careful next time I look for a dentist. read more

So happy I decided to go to A+ dental center doctors are very profesional as are their staff and admins really care about your care and your wallet. The front office admin. took care of every detail that had to do with my insurance and picked out a plan that worked perfectly with my insurance. I payed nothing and got everything I needed done. So happy that they prioritize my comfort and health over dollars. I used to go to this office when I was younger and appreciated their service then,now I am more than happy to recommend A+ dental center to all my friends, family and anyone in San Mateo too lol. read more

I highly recommend this friendly and excellent dental office. They follow clear Covid protocols which really make a difference in the health of patients. Shout out to Dr. Memoracion who goes above and beyond to provide the best care. read more

Great service (5 stars). Also affordable (5 stars) when you look for decent dentists. I had deep cleaning sections and check ups, which would be cost a lot, but here it costed me about 90$ x 2 after my dental insurance. They were keen to check my insurance and give me a quote. Also, the dentists give you advice and recommendation. For other places I have been through they don't bother to check. I am glad to find this place to go regularly. read more

I didn't go to the dentist for a few years given the pandemic, and needed a fair bit of work done. I've had a great experience going to A+ dental to get my dental health back on track. I've been seen by multiple doctors and have had great experiences with each one. Everyone is personable and kind. They are happy to answer my questions and numb me as much as I need! read more

Mary Ann, the dental hygienist was great. Warm & caring with patient and explained recommended procedures well.

the wait times are too long, they have you wait for more than half an hour and then longer inside when seated. Also, they have on many occasions rushed causing breakage right away. Definitely do not recommend. read more

Wow!! What a HORRIBLE experience! We went to see this dentist. She made us wait 1.5 HOURS in the tiny waiting room before she took us. Then another 30 minutes in the next room. She told us her fee for the dental procedure and presented a form to sign. I was hesitant, but she said "its okay just sign it to indicate that i explained the procedure to you." Before signing, though, i read the tiny font indicating that upon signing the form...we were agreeing to be charged 1300 dollars for the procedure!! I cant believe she takes such advantage of her patients. AVOID AVOID AVOID!!! read more

I am a young women and new at handling dentist appointments on my own. Unfortunately I have had issues with (only) the front desk associates. First issue was every time I visited I was met with bad attitudes. When I asked them to break down my options for purchasing a crown for the front of my teeth. They failed to explain my three options. Instead I was only explained two options the cheapest one which is full metal (which I don't want in the front of my mouth) and two the most expensive one which is full porcelain. Of course I had to choose the full porcelain which was over 100 dollars too much money. As I am a independent student. They failed to tell me about the middle option which was porcelain on outside with metal inside and was over 100 cheaper. All in all I felt HUSTLED. Messed up since I came in my school uniform every visit and told them I was on a budget. read more

I was looking for a general dentist as my dentist for 30 years retired, and someone recommended Annabel Koa from A+ Dental. Unfortunately, I live in the South Bay and their closest office is in San Mateo. After a while, I decided to give it a try. Whoa! What a great find. Annabel is not only very gentle, (I hate going to dentist), she was also very thorough. I had to have a crown done for my implant, and she had the lab redid it to make sure that it will fit properly. All through the entire procedure, it was totally painless. Even the tiny needle to slightly numb me during the procedure did not feel anything. I would totally trust Annabel Koa for taking care of my teeth. I don't understand the 2 one star reviews who were both from out of state. One from Washington D.C., and the other from Queens, N.Y. Were they referring to the dental office in their hometown with the same name? What a difference between the two out of state reviews and the reviews from local residents! read more

Do not go to this dentist. First, the customer service is abysmal. The woman behind the front desk is incredibly rude and unprofessional. She acts like you are bothering her by asking her to do her job. Second, they try to force you to come in for a "consultation " before they let you come in for a cleaning or service. It's a 10 minute appointment and a total waste of customers' time. Seems like they just want to charge for 2 office visits instead of one. read more

I Changed insurance coverage last year and had to use a dentist on their list. A+Dental in San Mateo was on the list. I scheduled a check-up and cleaning in December 2018. I got a check-up and x-rays. I was told I would need a 'deep cleaning' and had a cavity; I would need to schedule three separate appointments for the treatment as the cleaning couldn't be done in one visit, then an appointment for the filling of the cavity. I was told to check with the receptionist who would also give me a printout on the cost. The cost for the cleaning and filling came to $1630.00 with my cost coming to $885.00. I was really skeptical of the need for this super-deep cleaning as I take very good care of my teeth, although I will admit it had been nearly 18 months since my last visit to my former dentist. I choose not to schedule the treatment and decided that if I was going to spend $885.00 I would rather go to my old dentist who I trusted very much. I scheduled an appointment 30 days later with my former dentist. I had a cleaning and check-up including x-rays. The dentist did not find a cavity. The cleaning was a normal cleaning. The total bill came to $269.00. read more

Hi, don't sent your kids to this dentist, my 6 year old little guy was traumatized after his visit, I was told to wait outside as they have to be careful with the virus, they checked my son's temperature & I filled out the form & off he went, about 28 minutes later my 6 year old came out crying as he was left on his own the whole time, he was so upset, then I asked if I'd fill out a form could I come in with him. Then then did ex-ray & sent him out, he was so quick, I asked my son to show me his teeth & noticed he'd still a bit of Cheerio on them, I asked the dentist if they cleaned them and he said yes, then I showed him he hadn't, then no comment from them, total neglect, I can't believe a business could take your money & not do the work & traumatizes a 6 year old. So be careful they are taking advantage of the COVID-19, Don't wait outside & let your child in on his own, that was my big mistake listening to them & trusting them, it's not ok what they did, a disgrace. They should apologize. I'd never go back again, I'm in shock that they did that to my child. Nobody else was in there so no need to bring my son in until the dentist was ready. Why would they do that to a little guy. They don't deserve to be in business for what they did. read more