Confidently recommending this facility to fam and friends. Staff, especially RJ and MaryAnn, are so pleasantly accommodating and thorough in their prep work. My wife and I receive timely and convenient appointment notices. And the dentists are exceptional professionals, to whom we entrust our dental care. -Andrea & Vic read more

I had a deep cavity removed from under an old filling, and the entire experience was better than I expected. Miriam and Beatriz at the front desk helped everything run smoothly, from check-in to scheduling my upcoming visit. They are both so warm, welcoming, and friendly. Dr. Patel was amazing. He has such a calm and reassuring presence, which helped put me at ease and made the treatment go much better than I expected. His professionalism, patience, and gentle approach made all the difference. Tatiana his dental assistant did a great job facilitating the treatment process. She was attentive, supportive and helped everything go smoothly from start to finish. Thank you all for making what could have been a stressful appointment such a positive experience! read more

Scheduling issues where I have been rescheduled but, never contacted first. A faulty crown placed and after seeing 2 different dentists and the faulty crown replaced, I am now back again and the doctor is behind schedule so far that I need to be rescheduled once again. Save yourself a lot of time and find another dental facility for your dental needs. Also, the waiting room is so small it only has 2 chairs. read more

Good dental care by Dr. Yeo, Good manager Maryann, Wish your receptionist acknowledges us when we arrive, seems the manager maryann does that for them. Dental benefits explained well, treatment plan also, so my co-pay I didn't paying in full . Come here if you enjoy that type of professionalism. Recommended . read more

I had a very disappointing experience with the staff. Despite having four appointments for a single cap, the back-office team failed to update their records, scheduled treatment that was already completed, and provided an incorrect price quote. read more

I had a tooth extracted, and DR Avendano explained the procedure which helped me be at ease. I did feel quite a bit of pressure during the tooth removal but not pain, The staff, Maryann and Mariann are very friendly and supportive.I appreciate the excellent care and follow up instructions. read more

You have to have extremely bad service in order for me to write a negative review something I have never done before & agree with the other negative reviews left here so here we go..... San Bruno Smile more like San Bruno Frown San Bruno Rude San Bruno Liars with the office staff's horrible service & constant lies! Even when I show to them texted & emailed communications & confirmations they look at me & lie to my face as if I was ignorant & completely ignore me when I walk in to check in for an appointment & help someone else book an appointment weeks out when they're fully staffed does it really take 2 persons to book 1 appointment? Maybe the one office girl was new, but still don't help the person who was in line after me then deny me service saying I was 30 minutes late when I showed her my text I sent to their office at 4:44 to their same number the text reminder the day prior of my 4:40 appt & I texted them my new 4:52-55 eta I arrived right at that time. My text also said I called their office & that no one picked up & their voicemail box was full unable for me to leave a message. If they're fully staffed why didn't 1 of the 3 office staff answer their phones when I called? So there I stood for 7 minutes in the cramped reception area (not handicap compliant as one reviewer wrote) & was 2nd in line to be helped as there was someone ahead of me when I walked in, I have enough common courtesy to acknowledge that. I then had to shout out I was here for my appointment as they had to consult w/the Dentist about booking the weeks out appointment for the rude person in line behind me who had already been seen & yet they said the Dentist could not see me? Ok my fault for not asking to speak directly with the Dentist, Dr Pedro Avendaño who is a really super Dentist & only reason why I have been putting up with his miserable office staff for years there's more complaints with their billing & trying to push an out of pocket crown on me because I paid for one 10 years ago when I had different dental insurance thru my then employer & comments about my nice clothes & car I drive (99% of the time I go in the same comfy sweats) the complaint list goes on regardless I am now looking for a new Dentist unfortunately all on the account of Dr Avendaño's incompetent office staff & will end this review with you know what they say about karma?.... in this economy's scarce job market & AI in full force might just be the end of Dr Avendaño's current office staff if he doesn't first fire them for ruining his business reputation he built - not them. read more

The office staff is very friendly. Mary Ann is extremely helpful. Dr Thakkar made my daughter feel very comfortable and clearly explained what needed to be done. read more

THIS PLACE NEEDS TO BE CLOSED PERMANENTLY !! DO NOT come to this place!! specially if u have an insurance like medi-cal, they rush you horribly, cleaning they chipped you teeth, horrible experience!!! they do not care about your health at all!!! very unprofessional ,DO NOT COME HERE EVEN IF ITS YOUR ONLY OPTION!!!! read more

I have been visiting this Dentist Office for a couple years and every experience I have had has been great. The staff is amazing every single one of them. Keep up the great work. This place is highly recommended, and that's coming from a person (me) who hated going to the dentist in the past. read more

Hygienists are exceptional! Receptionists very kind and helpful. I have filed a grievance against Dr Eisapooran with the California Dental Board. read more

Their office waiting room is NOT handicap accessible. I have seen new patients fall and tumble in the waiting room when being yanked out of their wheelchair. read more

Do not come here if you have Medi-Cal insurance --The dental cleaning was not done properly; it was rushed and sloppy and left toothpaste all over my cheek. The also didn't use all the tools I normally see used for a cleaning --Dentist briefly came in at the end to tell me I had a cavity on my upper right side which I thought was strange because in the past 8 years I have not gotten one cavity and I've been seen by new dentists each year. He also didn't show me the cavity with a mirror, he vaguely pointed in the area and on the x-ray which I thought was odd. When I've gone to other dentists in the past two years, they told me I had early stages of cavity on two bottom teeth but I was never warned about the potential of a cavity on my upper side......came on yelp to find someone else with Medical had complained about false cavity fillings so they can milk your money......cancelled my appt immediately -The front desk lady is rude. After I was told about cavity / wisdom teeth consult, I proceeded to politely ask her questions and she responded rudely that she didn't know and tried to rush me out the door after my appointments were booked. Overall I felt scammed and disrespected, cleaning was unprofessional, literally a waste of time coming read more

I've been going to this office for a while now and my daughter just started here a few months ago. We both like this office, dentists and staff. They really take good care of us. They understand our pain tolerance and anxiety we have about visits and do the best they can to support us. I wish I could give 10 stars. Thank you San Bruno Smile! read more

Arrived 5 min before my 3 pm appt and there was 2 people checking out and 2 others checking in in addition to me. They're a busy practice. Luckily, I was able to sit on one out of two chairs. I parked a 2 min walk away in the residential area. Didn't realize there was a tiny parking lot next door. Fits 4 cars. They do have signs requesting people to wear a mask, but it isn't enforced on the patients while waiting. The employees do wear them. I got checked in at 2:57 and was notified that it would be a few minutes. 2 people that checked in after me, got called in so that was vexing since I didn't get seen until 3:27. I assume it's because there are multiple dentists here. Joaquim took my x-rays and polished my teeth. He was a pleasure to chat with. Dr.Junaedy reviewed my X-Rays, examined my teeth, checked my gums, removed my plaque and tartar, and cleaned my teeth. I didn't get a fluoride treatment...She was professional, efficient, and finished at 4:22 PM. They don't remind you when to reschedule your general cleaning so make sure you do so right after your appointment. I was on the list of people to call if someone cancels their appointment but never got called during the 3 months of waiting. I appreciate how the receptionist offered to send my filling estimate ($119 with DeltaCare USA DHMO) via email as she acknowledged how long I've been at the practice, but since I wasn't in a rush I just waited 5 minutes for her to prepare it. She also got me a goody bag! Left the office at 4:30. read more

San Bruno Smile - Goody bag - General Dentistry Near Me - San Bruno, California

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I've been here a few times. Staff is always very pleasant. The dentists do great work.. The location is clean, small corner building with a small parking lot. read more

Came in to get a cavity filling but service was decline because there wasn't an option to refuse the injection for numbing on the gum. Tried to speak about the procedure before the service but the dentist worker seems like she could not wait and immediately put the numbing gel during the conversation, and then continued on the conversation to where it ended up not doing the procedure due to the refusal of the numbing injection. Also somehow one of my appointments seems to not be scheduled even though I had an appointment card for verification. I would had been notified of the changed appointment if so. The past appointment was a filling procedure but wasn't sure why the filling given had a different texture and feel compared to the past fillings given from other dentistry location. read more

Dr Z is awesome! I came in for my cleaning a few weeks ago, and then had my cavities filled last week and this week because they were on opposite sides. Dr Z and the rest of the staff made sure I was comfortable the whole time, and everyone is super friendly. I am happy to finally find a dentist that I am happy to see! The office is very clean too which is so important to me. I'll be back in a year for my cleaning! Thank you! read more

They called me back and got my refund. I liked the dentist and staff. Professional. Very busy office.

Excellent dental office; takes great care of their clients. Myriam at the front desk, in particular, has been great! Ensuring I'm well taken care of, getting all my necessary procedures done and appointments scheduled. Had an excellent experience visiting for a tooth extraction procedure. Dr. Clor did an excellent job easing me into the process. I was anxious finding out I needed two teeth pulled out during that procedure, because my tooth infection which initially began in one tooth had spread to the next tooth. Dr Campbell helped the process feel less painful than I had anticipated. He performed two extractions in less than 5 minutes. Made it seem effortless! read more

I had one appointment here and I'm glad that it stayed that way. My mom had this dentist underneath her insurance and every time we came here even when we came 25 to 30 minutes early, We still had a long wait. My mom started coming here before I did, and she always complained about them, losing her appointments or them, stating that they never had her book for an appointment at all when she had it in her records. Living in the bay area all of us know that our time is money and that taking off time for work to go to an appointment that you scheduled and then not being serviced is not only disappointing, but you lose money at the end of the day that you need to survive and this is something that they are not considering. when I went, they said that I needed multiple root canals for my teeth due to some complications I had had with my dental hygiene for the past couple of years. I'm glad I told my mother what they said because she advised me to get a second opinion. Due to her insurance we weren't able to do it right away but when I did get that second opinion, they said that I didn't need a root canal at all that the dentist I went to wasn't telling me the truth. When I got my second opinion, they also informed me that the previous dentist did not notify me of cavities that have been filled that needed to be refilled or weren't done properly. Take your money, time and mouth elsewhere. read more

Great office , staff is amazing. I saw Dr Avendano and assistant Maggie they were a great team Dr. explained whole treatment and made me feel very comfortable. highly recommend coming here. read more

By far the worst teeth cleaning I've ever had in my entire life. Made up cavities and root canal. They also have the audacity to charge to email our X-rays. Had to go and get my filling fixed by another dentist. At least I saved myself from an unnecessary root canal. read more

If you have Medi-Cal they will 100% want to perform unnecessary procedures to make back enough money. Five new cavities in a year? How convenient for them when they know you'll say yes because it's free to you. I was definitely naiive on the first visit. The following visit went too far even by unscrupulous dentist standards, though. Expect a well-rehearsed bit pressuring you into a root canal you don't need. A minor cavity that isn't identifiable on an xray "unexpectedly" leads to drilling the who tooth out. They'll then be very eager to show you a photo of the big scary hole in your tooth to quickly pressure you to agree to a root canal and crown. "Does this symptomless tooth 'need' a root canal right now," you might ask? "No, but you should really do it anyway, since we might need to do it in the future." Why not just do it only if and when it's necessary? To their financial chagrin I opted to just have it filled and it's doing great 3 years later. read more

Horrible practice and please stay away if you do not want to be scammed, especially if you have Medical, this place is a joke. I thought this would be the best practice to go too but I was wrong, should of listened to the other reviews, this place will charge you things that are 100% covered from insurance just so they can make money off of you or they will double the charge! My mother needed a couple crowns and extractions when I came for this visit with her and then a random lady presented me a treatment plan where it cost $1k.Later to find out that it is covered by insurance and they are charging you unnecessary things saying it is "needed". I did not feel like a patient neither my mom in this office but a bank!! Lady who kept talking to me I am assuming she was the manager or owner insisted to leave a deposit to set up an appointment when I have already said No or I need more time to think about , like I have already informed you my decision, I did not see why I was getting pressured, I felt like I was being more harassed. I had a hard time looking for a dental office near me to take medi-cal and now I see why this office takes it so they can make money off of you, total scam and unprofessional business. It is not San Bruno Smile, more like San Bruno Scam. No longer will be coming back as a patient, I went to another practice to compare the treatment my mom needed and it's half the price she was getting charged. Ridiculous read more

Very efficient front office, wonderful staff and an excellent dentist in Dr Z!!! They filled two cavities for me and I was in and out in less than an hour. read more

If you're a Medicare patient and looking for a dentist, BEWARE OF THIS PLACE. I scheduled a routine teeth cleaning at this place, and boy, I was I did. I always had healthy teeth and never had any issues with my previous dentist visits. But this visit was horrible! They refused to do my regular teeth cleaning unless I paid for their "recommended special procedures" and deep cleaning, which came out to $3285! This place is a total scam. If you're on Medicare, stay away. read more

THEY ARE SCAMMERS. BEWARE. I have medi-cal. was in need of multiple crowns. was told that my dental insurance only covered HALF of what the crown costs for the material they elect to use which was zirconium. and total is supposed to be $1500/crown so I had to pay 750$ OUT OF POCKET. they told me this was determined by my insurance plan, and that anywhere I went, this was gonna be the cost. come to find out through being referred to an endodontist by HPSM, (later realized that San Bruno Smiles elected not to refer me directly to this specialist because they knew this endodontist was telling customers of the scams they were pulling) that what I was being charged with WAS NOT THE COST OF THE CROWN. (the $750 I had to pay out of pocket), that a crown needed after a root canal, including ALL procedures that come with it, was ONE HUNDRED PERCENT COVERED BY MEDI-CAL. (after calling medi-cal. this was confirmed, as with all crowns needed, even if root canal is not needed) but what they charged me for, was a procedure called "crown lengthening." an unnecessary procedure that you cannot even vet if they did on you. and guess what? its one of the ONLY procedures that Medi-cal does not insure unless you went to an endodontist instead of a regular dental office. this was NEVER mentioned at all during any of my appointments at San Bruno Smiles. to reiterate, they said this to me over and over again, "youre paying half of the crown because thats what your insurance plan covers." I confronted San Bruno Smiles about what I was actually being charged with and they told me that "we already explained this to you ma'm." and what made it worst was when I asked for a receipt and it said "gingevectomy." and the receptionist had a smirk on her face as she printed it out for me. I pulled my original invoice and all it said was "crown procedure." so two different invoices, worded differently, but the first one gave me the impression that it was for the materials of the crown that was only half covered by insurance because this was what they told me MULTIPLE TIMES in person. both had my signature on it, so apparently I agreed to it without knowing I was technically being charged for a procedure that I didnt need and was never informed of. they insisted a crown lengthening procedure NEEDED to be done. so it was either pay $750 or too bad. they said THEY WILL NOT do a crown for me unless I do a crown lengthening procedure with them as well. (refused to refer me to an endo to have it all covered) and still the lady in front with the fake eyelashes and the mole on her lip, smirked at me as she said this, knowing I needed a crown done asap. im writing this because I got scammed and it might be too late for me (currently looking into options with filing claims) but I wanted to write this in case you were told this by the dental office. KNOW what it is that your insurance covers because being told what youre covered and have to pay out of pocket may not be the truth!! theyre telling you to pay HUNDREDS of dollars for out of pocket costs that are not needed, which is illegal, not to mention unethical. and when I tried to meet them halfway, asking if they were willing to refer me for a crown lengthening procedure elsewhere so that I didnt have to pay so much money, they refused. they are NOT for the people like they claim. they only want the money for themselves. and they are scamming low income people at that. SHAME ON THEM. I did more research and vetted new places, found a new dental office and guess what my bill is for the crowns with the SAME materials and procedures? ZERO DOLLARS. (also to note, didnt need any crown lengthening procedures done!!) the kicker is that almost everyone who goes to San Bruno Smiles has medi-cal. just beware of when they tell you of out-of-pocket costs. confirm this with your insurance provider, dont just pay because youre in the moment and theyre pressuring you in the setting of whats already a lot of stress. go elsewhere if they give you attitude right then and there. these people are NOT in your corner. if you've ever heard of anything along the same lines, paid the same $750 as I did, unfortunately we got scammed. wanted to edit this to say-i had already done three crowns with them at this point. so I had spent thousands at this place. THOUSANDS OF DOLLARS. read more

My son just got home from his appointment here & it was a horrible experience. he had 4 cavities done without being offered any numbing medicine. He didn't know he could've had an option until after they finished then the dentist said "you did all of that without any medicine, you're brave". My son said he will never go back there again. read more

I would be if I was you very concerned with the dentist at San Bruno Smile. I have a HMO plan that sent me to San Bruno Smile even though I was and I am very pleased with the dentist I have been seeing since 2022. I went to get a cleaning and to see Dr. Wu. He told me after taking X-rays that I had SEVEN cavities. I was very concerned because I was seeing dentist paying out of pocket every four months to get a cleaning and see the dentist. So I went back to that dentist. San Bruno Smile would not release my X-rays without paying another $50.00 dollars even though the said they would on three different occasions and my current dentist office calling twice. I decided just to pay out of pocket at my current dentist for more X-rays. My current dentist said I DIDN'T have those cavities that Dr. Wu said I had at San Bruno Smile. Not a single cavity he said I had! DO NOT TRUST San Bruno Smile Dental. I reported them to the dental medical board and now I am writing this to stop other people having unnecessary dental work done by San Bruno Smile Dental. The front desk people were rude and unprofessional on top of it. DO NOT USE SAN BRUNO SMILE DENTAL as your dentist!!!! read more

I was 10 min early, 3 people came in after me and the 3rd person went before me. All of them had the same appt time as me. I was rushed in to a room and had x-rays taken within min. Then I was told to wait for the dentist, for 45 min. I got up and left. Even if I had waited, my appt was close to closing, which meant I would have been rushed through the cleaning. For some reason, they make you wait for the dentist before cleaning, it would have been done if they did it first. I have never had an exam before cleaning, every dentist wants to look at clean teeth to make an accurate examination. From former reviews, maybe he wants to see dirty teeth to put pressure on for unnecessary work. They were high pressure last time I was there too, but the cleaning was first. Highly suspicious. Lastly, I was basically harassed prior to my visit. In less than a week, I received 6 phone calls, 5 texts and 2 emails, all for confirmation. I usually don't confirm until about 2 days before, because my schedule can get a little wonky, and don't tell me you REALLY need to know for sure if I'm coming, because obviously you're overbooked anyway! This is a real sticking point for me, as I've actually had a different dentist do the same thing and the second the 48 hour mark passed, they cancelled my appt and said it was my fault!!! Sorry San Bruno, no smiles here! Just anger and frustration!! read more

I would like this office to stop calling me for an appointment that was canceled a month ago. I find this behavior harassment. Rosie and Kim called me same day different times pressuring me to follow through with the canceled appointment. I found myself repeating my words thinking they didn't hear or understand me. This was not the case as their intention was to coerce me to come in. Apparently, completion of the crown is big bucks for the office. Their mission statement says they focus on treatment rather than payment which is false. Their plea for me to come in was that Dr Wang wants to personally deliver the crown to me. January 23 my visit with Dr Wang was horrible and when I expressed dissatisfaction the manager present said only Dr Wang can complete it. This office did not accommodate me after learning of my discomfort. This caused me to seek out another dentist to complete the work thus delaying my treatment. I was charged $45 for the copy of my xrays and it turned out they were not complete and additional ones has to be taken. This office needs to prioritize the clients and follow through with their mission statement, not just apologizing on the reviews but actively doing something to make things better. Please cancel my appointment in March. I no longer want to be a patient here. read more

I dread going to the dentist and always feel very nervous. I've tried a lot of dentist places that accept medi-cal and have had a scary experience filled with pain. Today was very efficient, clean and straight to the point. I received multiple text messages double, triple checking my Heath and making sure I was ready to come in. I really appreciate the professionalism and extra precautions. I went it, and noticed how clean, and inviting the place is. All the staff members were really friendly and made me feel relaxed. Doctor Nick was very kind, straight to the point and showed he cared. I appreciate that he noticed my uneasiness and was able to get me feel more comfortable about the situation. Fact is I haven't been to the dentist for over 2 years due to anxiety b it today I felt pretty good about there. I think I found a place I finally can trust. read more

These guys are the worst. I highly recommend you not choose them as your dental provider and save yourself some massive headaches. To start, their admin staff is just horrible. They won't call you back, they'll request that you reschedule your appointment multiple times, they're simply clueless, and they're incredibly rude. They will do everything to create problems for you and absolutely nothing to solve them. Second, their prices are incredulous. My insurance covers my dental care, but I requested to be fit for a retainer and the quote given me was well outside of the maximum end for what retainers should cost. Third, the dentists they recruit to their clinic are weird and rude. The last guy I had was commenting on his dental hygienists' weight in front of her, which was uncomfortable, and then went on to tell about how he knew the doctor who did Trump's veneers, which was also odd. Please learn from my mistake and avoid these guys at all costs. I will be reevaluating them as my dental care provider as soon as I finish my cleaning, as they have already rescheduled me twice, failed to follow up with me on requested dental care, and have been incredibly rude and careless in several interactions. Hope you can avoid my experience. read more

I have been going here for 2 years I have never had a bad experience they're always very very skilled and meticulous with their work! Root canals cavities teeth cleaning they have been awesome. read more

Good luck trying to keep your appointment. I've scheduled my appointment over 7 months ago! Mind you she said there's no cancelation list. I receive and text saying it needs to be moved couple days before appointment. Already frustrated I said okay fine so she gives me another appointment one month away from my original appointment. The girl keeps telling me there booked so far in advance and has to warn me my appt might change again! What kind of service is that. I also asked for the manager and she refused to give me her information and I'm sure she wouldn't have told the manager either way! I would rather pay out of pocket anywhere else than to make an appt here again! read more

So I've been going to Dr. Avendano for 5 years, but I changed jobs and my new insurance didn't cover his office. After reading all the negative reviews about my new HMO dentist and all others from Daly City to Redwood City, I decided to ask San Bruno Smile how much they would charge without insurance. I'm so glad I did! They charged Lower than their estimate, and did fabulous work as always. Reviews about the HMO dentists said they upsold many patients then said the procedures weren't covered, so had to pay out of pocket. San Bruno Smile has never tried to upsell me! read more

(this should be a minus 5 star rating) Monday Sept 11, 2023 I arrived on time for my appointment and Dr. Avendano was not there; the office had made a mistake in scheduling me. The office took a very long time before being honest with me and while I waited they kept trying to give me a dental cleaning, send me for xrays and twice even tried to have two student dentists examine me. I kept telling them "No, please, I am here specifically to see Dr. Avendano to ask him a question if he can do this special crown (a yes or no answer.) Eventually I was told that he was not there. I received no apology for the time and expense of their mistake.The office manager promised that if I would return the next day there would be no charge and I confrimed and explained why I did not want my insurance billed. (They billed me $136.00 for this a mere day after promising they would not!) The next day, Sept 12, I stood next to the chair a patient was in and Dr. Avendano looked up to see the tooth I was pointing at and said yes - he could fix it, and for that I was charged $136 (and while other offices offer free consultations and free xrays for new customers.) The quote I got that day for future work contained a multitude of unnecessary charges; a solid example of bill padding. I signed an agreement to pay $45 if I did not show up for my October appointment without canceling 48 hours in advance, but before I was allowed to book that appointment I had to leave "a $100 deposit" in case I canceled. I will not return to San Bruno Smile/Dr Avendano again. Cigna informed me they escalated my complaint to reverse the fake charges by San Bruno Smile/Dr Avendano. Big points for Cigna's Customer Service Department. They have done what they said they would do and they always answer my questions! read more

I can't say enough about my experience at San Bruno Smile.. From Gabriella's expert front desk service and helpfulness to Sandra's professionalism in helping me get a no interest loan.. What a relief.!!. The Grand slam, Dr Eddy Wang did an exceptional job at the end of the day of saving my tooth, his gentle, confident way finalizing what could of been a nightmare in cost he was able to save a difficult, deep cavity with a crown saving me money.. ..I just felt at ease the whole time he was working in my mouth.. I couldn't be happier and smiling big!! Thank you for calming my nerves and helping me find wonderful family dentistry. So blessed!! read more

Never been so anxious to see the dentist in my life. I've been lucky with no major trouble...until now. After some discomfort with hot and cold liquids past few weeks I decided to call our new Dentist Office. Our longtime dentist retired last fall. Have only been to new for cleaning and X-rays. Not thrilled with care that day or the deep cleaning bill for less than an hours work Seemed excessive, so I was beyond apprehensive for this visit. Young lady on phone and at desk were super friendly. My 2 replacement fillings were performed by Dr. Yenba Sing. No pain, extremely thorough, and bedside manner was A+. Also of mention - she took the time to explain and answer my questions before, during, and after her work. Thank you Dr. Sing and assistant yesterday!!! read more