If you just have a simple prescription refill and aren't dealing with any health issues you'll be…read morefine maybe. However, if it's something complicated, especially with seizures, stay far, far away! My experience with Matthew Patzek, ARNP, was a lesson on how a medical facility can document a crisis and simply do nothing and craft lies and think its ok to do so ! It was evident from the notes of the healthcare provider that I was dealing with "uncontrolled seizures" and neurological dysfunction. To be sure, this is what is meant by the expression "drop everything and help," and it comprises an "oopsie" waiting period of two weeks waiting on referrals for a major issue! The 'Frankenstein' Charting When I finally got my medical files, I was staggered at the laziness. The file is full of inconsistencies it literally says 'Yes' to questions about symptoms in one entry and 'No' in the next entry about the same exact questions. And they have my prescription history incorrect. This isn't just a typographical error these medical histories travel with you to see other doctors. Inconsistent 'copy-and-paste' medical histories can damage your life because other doctors rely on these inaccurate medical histories for decisions. Lack of Accountability When I brought these errors to the office's attention, they chose not to correct the mistakes. They fell back into "lawyer mode" right away. They would not correct the record and told me I could simply "submit a disagreement," then terminated my treatment as a patient. They were more concerned about trying to cover their basis than about correcting a potentially dangerous and inaccurate medical record. Bottom Line: This is just a bad day at the office. NO, this is a provider who documented I am in danger and left me dangling for two weeks without an appropriate plan. You folks value safety, and I do, too. Find yourself a doctor who cares about the details. RUN DONT WALK AWAY FROM THIS PLACE !

I've had a great experience with this practice. The providers are genuinely caring, professional,…read moreand easy to talk to. The office is always clean and welcoming, and the environment feels safe and supportive. They offer flexible scheduling, which has made it much easier to prioritize my mental health. While I've seen some reviews mentioning issues with reminders or no-show fees, all of that is clearly explained in the paperwork when you start, it's straightforward and easy to understand. Personally, I've had no issues, and I appreciate the structure and accountability. Highly recommend this practice to anyone looking for quality mental health support!

I will try to keep this as concise as possible but it's difficult when someone makes such an impact…read moreon your life. I have suffered from ADHD, Severe Treatment Resistant Depression, Anxiety, Panic Disorder and since 2018 Complex PTSD. I feel like the latter has been my diagnosis all along as they are all linked together as a result of chronic trauma. It's hard if not impossible to thrive without proper professional and social support. Sherry took the time necessary to understand my lengthy, complicated history, asked me questions that let me know she is listening, knowledgable, and actually cares. She continues to surprise me with her concern, follow up, and recommendations. She works with me and understands mental health treatment isn't one size fits all. People are different with various needs requiring different types of therapies. Thank you so much!!!

Sherri is amazing. She is responsive, empathetic and incredibly knowledgeable. She is always…read moreavailable for whatever you need. She treats everyone with the utmost respect, listens and makes sure she guides you to making the right choice. If you're looking for the best, she's it!

My child was signed in voluntarily due to suicidal thoughts and self harm. We were told a mandatory…read more72 hr hold then an evaluation and then we could sign her out. She was checked in on Wednesday and on the following Monday we were able to finally talk to the social worker and psychiatrist. They were both very nice but said we couldn't sign her out for up to 72 ADDITIONAL hours. So she was in there for 8 days. We were never told we had to put in a written request and then wait another 72 hrs It is just insane that I signed my child in on a voluntary basis to see a psychiatrist asap instead of waiting and they kept her for 8 days just because they "have the right to hold the full 72 hrs after the written request". They don't have to but they chose to. My child was not prescribed any meds and they even said she was no longer a harm to herself. Seems like it was just them running the clock out because they could. My child expressed wanting to come home and there wasn't anything I could do. It's things like this that make parents and children wary of seeking help.

Posting anonymously from a friend's account: I respectfully and firmly stand by every word of my…read moreoriginal review on Google by Ocean Waves. This is my truth, it is 100% accurate and exactly what I experienced. My experience at this facility was deeply distressing and, in my view, a profound injustice. I hold an MBA in Finance and Accounting and have been in two graduate programs, yet despite clear communication and full orientation, I was hospitalized due to what I know was a misdiagnosis. During my stay, one I should never have been subjected to, I encountered treatment that I consider both inappropriate and unethical. A nurse named Watta and a behavioral technician, who brought in her brother as a patient, performed an aggressively forceful body check, and during that incident, I believe a photo or video of me in an unclothed, vulnerable state was taken without my consent and then publically shared. Additionally, Nurse Watta and the other nurse who brought in her male relative I believe to be her brother performed an aggressively forceful body check on me and took a video or picture of me in an unclothed, vulnerable state without my consent. I reported this incident to patient relations. To make matters worse, the psychiatrist, Dr. Chidiac, proceeded with what I believe was an additional misdiagnosis. Nurse Jessica, who repeatedly displayed disrespectful behavior toward patients, forced me to take an antipsychotic injection typically used for individuals with schizophrenia, an illness I do not have. This particular medication remains active in the body for roughly a month, making the decision even more unnecessary and harmful from my perspective. I was given no justification that aligned with my actual condition or symptoms. Beyond the medical concerns, the overall environment was extremely uncomfortable and poorly managed. The lounge area is furnished with hard, block-style seating that patients are required to use because bedroom access is restricted throughout the day. After exercising in the gym, there is no accessible drinking water, which is unacceptable for patient health and safety. The ventilation system is also inadequate, causing widespread allergy issues among patients, including myself. At no point did staff clearly explain how the unit operates, nor did they inform me that participation in certain activities and groups was mandatory for discharge. Because of this lack of communication, I ended up remaining there for nearly a month, something that could have been avoided entirely had staff provided even basic guidance. The way some staff members treated me is something I will never forget. I was repeatedly misunderstood, judged, and dismissed. Unfounded assumptions were made about my character, and at one point Nurse Jessica went so far as to call me racist, an accusation completely untrue and entirely inconsistent with who I am especially as a minority myself. Additionally, the behavioral technician Jimmy called me a "nasty ass" and "spoiled," language that was not only unprofessional but deeply degrading. It is unacceptable for any healthcare professional, especially someone working with vulnerable patients, to use insults or personal attacks instead of empathy, respect, and proper behavioral support. My assigned male social worker was also extremely dismissive of everything I tried to tell him. He provided no meaningful help or advocacy, and I distinctly remember him laughing very loudly behind my back in a mocking way. These behaviors from multiple staff members left me feeling dehumanized and unheard. The most shocking moment came during my meeting with several staff members and the judge at Dover Behavioral Health. I was not informed ahead of time that the hearing was taking place, leaving me completely unprepared and blindsided during a meeting of serious consequence. What happened to me was wrong. No patient, regardless of education, background, or circumstances, should be subjected to misdiagnosis, coercive treatment, privacy violations, or staff mockery. I shared my story not only for accountability but so that Dover Behavioral Health System might recognize these serious issues and improve the standard of care for others. I welcome a genuine, transparent investigation that includes speaking directly with me and reviewing all records, rather than a blanket denial. Patients deserve better.

The only positive thing here from my experience was my therapist. Otherwise, I am very frustrated…read more Last week, I was supposed to see my psychiatrist, Dr. Hasan, but I wasn't told until I got to the clinic that she no longer provides services to people with my health insurance (UnitedHealth Care). I didn't even get a phone call or even an email in advance saying that my appointment with Dr. Hasan was cancelled for said reason. I've spent about a week now trying to figure out with the clinic why Dr. Hasan let me go so suddenly, and without any written prescriptions either. I have been without one of my medications for almost two weeks now. The people at the front desk haven't been so helpful either. Also, I second review regarding billing: I didn't receive my bill until after I was told that my psychiatrist let me go. All in all, I don't regret leaving.

Let's start with I like Dr. Nixon. But the staff there... just wow. They need to close and reopen…read morewith all new office staff. So I get my FIRST bill from them which says I owe them $240 something and they're sending my account to collections... so they're threatening my credit. I call finance and no one answers so I leave a voicemail and pay the bill. 2 weeks later someone calls me... Now somehow they owe me $110 something back and they wanted to just leave it on my account. But I was going to collections? What? I had already decided to go to a new office by then so I told them I wanted a refund, she made it seem like it was no problem/easy as can be... So now it's been A MONTH and I have no refund. I've been leaving their finance department voicemails for 2 weeks now. No one ever answers! When I try to talk to the front office they come at me with a completely unwarranted attitude 100% of the time and like to remind me that I told them I'm going to a new doctor now. Who is "running" this place? How is it still open when it has all 1 star ratings? I left ANOTHER message today. Let's see if anyone calls me back. I'll bet the $110 refund I'll never see that I have to call back again. I just want to be done with this place already! Pray for me y'all.

Love this place the staff is very friendly and helpful my counselor she rocks and so is the staff I…read morewill always keep them and they are very supportive of your feelings and needs

Teresa and Renee at the front desk are Rockstars. They are so helpful and caring and have gone out…read moreof their way on more than one occasion to help me. Cindy Cunningham takes through assessments and really takes the time to get you on the right meds. Great people all! Highly recommend.

Just DO NOT. She bends and twists everything. Pushes you to do things you aren't ready or capable…read moreof, then criticizes you for not being able to make it through. Then ghosts you when you are actually trying hard to make it work. Question why she keeps changing locations.

Jennifer is very knowledgeable and truly understands how the body and brain system works.read more

Ive been talking with Dr. Kimberlyn for sometime now. She is awsome with the way she has shown me…read morehow to handle things in my life. I wish I would of found her long ago. I look forward to our sessions.

This is an update to my previous review. I did a complaint with the Better Business Bureau and…read moreThriveworks never responded to it. I did a complaint with my bank for the money they stole and Thriveworks never replied to my bank! Soooo leads me to believe they knew they were wrong and don't have the balls to say they F'd up. You suck Thriveworks billing department! Shame on you for stealing money from people. You're taking advantage of people who probably won't fight for their money. You messed with the wrong person when you stole my money!