I know this isn't like the normal art store review but I wanted to mention how amazing they were…read more The knowledge from the staff in this store blows me away. An emergency left me in the ER with doctors and nurses asking me whether a small piece of dried yellowish paint was acrylic or oil, artist or other-- I had no idea. The only thing I could think to do was hurry to an art store and ask if they knew. My first stop was Michael's and the glazed over distant look in the employees eyes told me that I was wasting my time there. My brother-in-law shops at Riverside Art so I thought "what the Hell..." After just a few minutes of crumbling, smelling, and diluting they were able, with 100% confidence, to tell me exactly what kind of paint it was. Because of the strange color they were even able to give me a specific brand. Not too bad when all I brought them was a piece of dried paint and a whole lot of anxiety. They took a genuine interest in my problem and did the best they could to help me-- for that I am very appreciative and have been recommending them to everyone who asks me about art or framing.

30 year customer - I bought all my daughters art supplies there for years, did all my…read more framing there , bought prints etc.. Very disappointed recently - paid for a custom mounting of a canvas print - I gave careful instructions on my request - when i went to pick it up, I found that the image on the print was bent around the edges of the underlying frame. The painted image just ends in space - When I mentioned this, the young lady was dismissive - " these things get stretched when they get mounted" - Understood. So they actually mounted it on a framework that was too small. Too bad for me. I don't think it is reparable. I dont mind if mistakes are made. Just be respectful.

John has framed a number of pieces for us and we've been very happy. He has a good eye and spends…read moretime finding the right combination of mat(s) and frame to compliment your art. His workmanship is beautiful. I've priced items at even the 40% off at the big chains and by the time they add on all of the extras, they aren't any cheaper if you compare apples to apples. Makes me feel happy to support this local business!

From the owner: Tues. - Sat 10:00-6:00 or by Appointment All Major Credit…read moreCards Are Welcome

Called up a top rated frame shop listed here on Yelp to replace broken glass in one of my…read morepaintings. Was quoted $368 just to replace glass. So I called up Custom frame Depot! Very nice professional lady quoted me $163! Saving $200 made my day, week! Highly recommend, professionals ! Thanks

We have used Custom Framing off and on for years now and the quality of work is always top notch…read more Great value and personal service will keep you coming back too

Provided excellent services, reasonable charge, and completion time for service. They listened and…read moreset reasonable expectations. I would definitely recommend this business.

Just the best Frame Shop ever. Chrisy and Luke are just fabulous people and artists. From simple…read moreframing to digital restoration they offer the best quality and service. I cannot recommend them enough. To the gentleman who was not happy with the service-give it a second chance.

Attentive and collaborative production. Knowledgeable guidance to bring out the best in the pieces…read moreI brought in expedited quickly, very pleased with the outcome. The cost was more than the craft chain , but the care and quality of custom curated display sets apart this original watercolor.

Friendly, helpful, fast work. I recommend this shop to anyone with framing needs for good quality.read more

Wonderful customer service and worth the wait! They offer many choices in frames and are very…read moreknowledgeable.

These guys are great i have been getting various pieces of art, family photos, and memorabilia…read moreframed for 20+ years. The owner really takes pride in his work and it shows in the quality of the finished product. He really does his due diligence on the front end spending time reviewing options and showing you things you might not see but listening very well to make you happy. Thanks everyone at art emporium of old saybrook for the continued excellent work.

Very pleasant shop and experience. The staff is super patient and have a great eye. I've had three…read moreoil paintings framed here in the past month and love every single one. Still have a few more need framing and look forward to getting them done here!

Picture This does a terrific job for all your custom framing needs. I've had 2 projects done and I…read moream so very pleased. They really helped me out with a time sensitive project and exceeded my expectations. There's also a wide array of ready to go prints in their shop for gift giving or your own home decor of local landscapes. Friendly and knowledgable staff and ample parking.