Preface: I've always loved coming here, to browse. Bought a beautiful entryway light about 2016 or…read more'17. (Jim is awesome and knows so much about the industry). Barbie worked at the front desk and was helpful and kind. Have LED candelabra bulbs for my light. One bulb went out about 2-3 years later. At the time I purchased, Barbie had told me these lightbulbs were long lasting. I think 7 or 10 years, if memory serves me correctly. I took burned out bulb to the store and Barbie replaced it. Well, a second one burned out at the beginning of this year (2023). I tried to go up once (it's near my home) and found out store was closed. So, planned to return soon but life/ health issues prevented. 7/27/23: got there today, no Barbie. I explained to a woman at the desk re purchase and needed bulb. And I handed said woman the bulb. She was condescending. First words were: "Well, they (bulbs) don't last forever"! I said that I knew this and what Barbie had said about life of bulb. The woman then said, again in her same tone: "Well , Barbie was wrong". I was a bit perturbed and said to give me the bulb, that I'd go elsewhere to buy one. She mildly protested and said 'no, wait' but at this point, I did not want to do business with her.

Always a joy to work with. Jim is very knowledgeable about the construction business and his…read moreproduct.

I was forced to use this company by my builder when my house was built, and the experience has been…read moreextremely disappointing. I purchased several light fixtures from them, only to later find the exact same lights at Home Depot for one-third of the price. On top of that, about ten of the fixtures were missing a small bolt/nut that holds the shade in place. This makes changing a bulb extremely difficult. Only one fixture included the correct part, which is how I even realized the rest were missing. I searched every hardware store in town for this tiny 15-cent nut--no one carries it. When I contacted Wilson, they told me to reach out to Maxim, the manufacturer. Maxim then told me to contact Wilson because they were responsible for making it right. In the end, I was told I'd have to pay $10 per light fixture for each tiny nut--something that should cost pennies and should have been included in the first place. This is unacceptable customer service. After paying hundreds of dollars for fixtures, the least they could do is provide the missing parts. You would think a lighting store would carry basic hardware for the products they sell. Instead, for what they want to charge me for a few tiny nuts, I could buy several brand-new lights. Absolutely ridiculous. Would not recommend this place at all

Deb did such a great job of listening to our needs and helping to design the perfect look. Lance…read moreand Joe were professional in their installation and flexible. Thanks for putting f the final touches on our new home.

Beautiful show room full of all the lights you could dream of. Came in looking for 2 pendant lights…read moreand wanted to leave with so much more. Staff was friendly and the warehouse bought out my boxes in light speed time, pun intended. They have so much more there than just lights ... fans, tables, chairs, pillows & Knick Knacks galore. Signed up online before my visit and got a $20 off $100 coupon! Can't beat that! Come take a peek when you have some time to kill! Original pieces for all price levels.

I would not recommend this company! We were told to use them…read moreby our builder bc they would make sure we get the right lights, lights that fit, and warranty. Well we picked a light for our master bath, they said it was too big and to pick another. I picked another light that they approved and when it was going to be installed, it's too big. The first said they can't return it bc it is special order (even if it's in stock but over $500, then it's considered special order). So it can't be returned. Then they told me that they would allow an exchange but they will only give my 60 percent back. This is absolutely ridiculous.

I haven't been in person yet, but just from talking on the phone with Jessica, I'll definitely…read morecheck out the store soon! I was looking for a locally owned business that actually sold bulbs, as sadly, the other local lighting stores don't, and the big box stores don't sell the good quality ones. Jessica was extremely helpful and friendly on the phone, and said that they had some available in a different lum/K than I was looking for, but could order them. It's so nice to see a company that cares about quality products and customer service!

Very helpful and customer service was great. We will go back if we need parts or serviceread more

Emily and Cody showed up for an estimate 30 mins past the agreed time. They provided an estimate of…read more$8,500. My other estimates have all been below $2,000 (except 1, I left them a review on Yelp also), and lowest one being a bit below $1,500. This one is by far the biggest scam in all of Kansas City. This should qualify for attempted robbery. How is this not criminal? Shameless and disgusting. Hope your business burns to the ground. Response to the below: First, learn to count and type. There are 2 other companies that I left poor reviews for. People should be informed of the truth. I know that is something that is unknown to you and the people who work for you. You actually have the nerve to respond to me and try to justify? Wow. Who raised you? How can you even act surprised from my feedback? Can you focus on the pure number that I was quoted? Your "business" quoted me with $8,500 when the real cost of the job is below $1,500. Do you understand that the kids you sent to my address just tried to scam me for $7,000? Of course, with your permission and teachings! You are not running a business, you know exactly what this is. Do not make assumptions about how many companies I have had provide me with estimates based on a few poor reviews on Yelp for people like yourself. Your mind thinks this is about the price? This is about morals and ethics. Best of luck staying in business. The world needs more people with morals and ethics, try to get some. Call me anytime so I can lecture you about the consequences of your behaviors. Try having some shame. Take accountability for being called out on the truth and realize you cannot hide your true colors. Best of luck to you with karma. Feel extremely grateful that I am not filing formal complaints against your business yet. Do NOT dare justify or act surprised when you know exactly that the kids you sent have 0 morals also and are going nowhere in their lives, similar to their boss. Learn from this, stop these kinds of acts against people immediately. Get some morals and ethics, and don't let me catch you doing this again to anyone. I will file formal complaints and have your "business" shut down if you don't understand what that means. Because you are NOT running a business, and you won't be allowed to continue to operate under such name. Change, and begin treating people fairly. Otherwise, be prepared for the moral and legal consequences. Your choice!

When I asked if they could give me a quote they assumed I meant over the phone. I was expecting to…read moreschedule a time for an onsite estimate and they didn't want to schedule an estimate appointment, only wanted to schedule a time to install and told me it wouldn't be accurate to give me an estimate over the phone. It was at this point I realized they were not interested in my business. I informed them that I already had one estimate but wanted a second. He told me the estimate I received sounded fair. We ended the call, and a few moments later I get this voice message. To which I thought, no thanks. "I was just speaking with one of the guys and we thought we would come out tomorrow and take a look at the situation anyway give you a quote maybe we can do better. Give me a call at - when you get a chance thank you..."

Very disappointing. The camera didn't work properly and they wouldn't refund any of the cost of the…read morerental. Their terms and conditions say they offer to inspect and test the equipment before they hand it over but they failed to do so.

Absolutely great service and friendly. Was patient with my issue and was able to help me program…read moreeverything.

Called twice. Both times they took all my information and discussed what the issue was. They then…read moresaid they would transfer to someone so they could call me to schedule an appointment and someone would call back. No one ever returned my call.