Beautiful show room full of all the lights you could dream of. Came in looking for 2 pendant lights…read moreand wanted to leave with so much more. Staff was friendly and the warehouse bought out my boxes in light speed time, pun intended. They have so much more there than just lights ... fans, tables, chairs, pillows & Knick Knacks galore. Signed up online before my visit and got a $20 off $100 coupon! Can't beat that! Come take a peek when you have some time to kill! Original pieces for all price levels.

I would not recommend this company! We were told to use them…read moreby our builder bc they would make sure we get the right lights, lights that fit, and warranty. Well we picked a light for our master bath, they said it was too big and to pick another. I picked another light that they approved and when it was going to be installed, it's too big. The first said they can't return it bc it is special order (even if it's in stock but over $500, then it's considered special order). So it can't be returned. Then they told me that they would allow an exchange but they will only give my 60 percent back. This is absolutely ridiculous.

I was forced to use this company by my builder when my house was built, and the experience has been…read moreextremely disappointing. I purchased several light fixtures from them, only to later find the exact same lights at Home Depot for one-third of the price. On top of that, about ten of the fixtures were missing a small bolt/nut that holds the shade in place. This makes changing a bulb extremely difficult. Only one fixture included the correct part, which is how I even realized the rest were missing. I searched every hardware store in town for this tiny 15-cent nut--no one carries it. When I contacted Wilson, they told me to reach out to Maxim, the manufacturer. Maxim then told me to contact Wilson because they were responsible for making it right. In the end, I was told I'd have to pay $10 per light fixture for each tiny nut--something that should cost pennies and should have been included in the first place. This is unacceptable customer service. After paying hundreds of dollars for fixtures, the least they could do is provide the missing parts. You would think a lighting store would carry basic hardware for the products they sell. Instead, for what they want to charge me for a few tiny nuts, I could buy several brand-new lights. Absolutely ridiculous. Would not recommend this place at all

Deb did such a great job of listening to our needs and helping to design the perfect look. Lance…read moreand Joe were professional in their installation and flexible. Thanks for putting f the final touches on our new home.

I haven't been in person yet, but just from talking on the phone with Jessica, I'll definitely…read morecheck out the store soon! I was looking for a locally owned business that actually sold bulbs, as sadly, the other local lighting stores don't, and the big box stores don't sell the good quality ones. Jessica was extremely helpful and friendly on the phone, and said that they had some available in a different lum/K than I was looking for, but could order them. It's so nice to see a company that cares about quality products and customer service!

Very helpful and customer service was great. We will go back if we need parts or serviceread more

You have to show up…read more I called to have some minor electrical work done at my home. I sent a description of what I wanted and even provided photographs. I was told my appointment was his first stop on the scheduled day but he never showed up. I called after he was more than an hour late. The woman that answered the phone said she'd call the electrician and get back to me. Twenty minutes later she called and said "he dropped the ball". Yes, he certainly did. It sure makes you wonder about the legitimacy of all of the 5-star reviews he has (mostly from Yelpers with only a few reviews).

NO OTHER COMPANY was willing to have this level of transparency, integrity and honesty. Kevin, May…read moreGod further bless you and this business! I have been looking... And I can with confidence affirm that this is the absolute BEST electrical company for pricing (based on my quote and conversation with Kevin). Will provide an update upon completion of the job.

I was in the market for a new wall-mount oven. My husband and I went to their showroom in Lee's…read moreSummit and talked to one of their salespeople. They did not have on display what we needed to replace our current oven. The salesperson was helpful and pulled up online an oven that would have probably worked--to the tune of over $2300. Next was to have their person come to our house to pre-measure. They wanted me to pay the entire amount before the pre-measure was scheduled--which I refused since I wasn't going to pay for something if it wouldn't fit properly. Also, the oven I wanted was out-of-stock with Whirlpool and nobody had any idea of when one could expect delivery. If the measurements all worked out, I agreed to pay half upfront to get it ordered. Their associate showed up for the pre-measure on a Friday afternoon and after running some compilations, said he would have to get back with us that following Monday. We said that would be fine. That was the last I heard from anybody at Ferguson--neither from that guy or from the salesperson who originally emailed me a formal quote. Not even a courteous follow-up on the project. That's been over a week ago. I guess they don't need our business--I was wanting to buy local--but their customer service is terrible. I'm done with them and since I never heard back from them, went to NFM, spoke with the most knowledgeable salesman, found the perfect oven, and saved probably @ $800 in total. Delivery is already scheduled. The ratings on Yelp for this business were somewhat to be desired but I thought I'd give them the benefit of doubt. Now I know why and I'm adding my own one-star rating.

Great amount of merchandise, however customer service is horrible. I went there a couple of months…read moreago and had bad service then, also. I decided to try again today. I walked around looking at everything for over an hour. Not one person offered to help me or asked if I had any questions. I will not be ordering my appliances, plumbing fixtures, lighting, etc. from there. Really bizarre that they don't appreciate a customer.

Absolutely great service and friendly. Was patient with my issue and was able to help me program…read moreeverything.

Called twice. Both times they took all my information and discussed what the issue was. They then…read moresaid they would transfer to someone so they could call me to schedule an appointment and someone would call back. No one ever returned my call.

Used a company that sub-contracted the work to Bickimer for installing an EV charging station. Even…read morethough they were subcontracted, the cost was almost 30% lower than a qualified, highly rated, local electrical business I had searched for myself. They arrived and made the installation quickly. Took care of getting the permit and arranging for the subsequent inspection. Initially, like the electrician I had picked, the plan was to route the power from the breaker box, outside and, via a conduit, run it to the attached garage. Upon arriving, they cleverly found a way to route it through the ceiling and straight over to the garage. They also adjusted the receipt, invoice, two additional times to meet the local utility rebate by adding information the utility was not specific about in the instructions. I was pleased with the results and, 2 months later, still looks and works great!

Greedy. Money hungry. Messy. Disorganized. Just don't…read more He cares more about squeezing every last penny out of his customers, than doing what is right. They told me once the work was done, to plug my car in to make sure it was working correctly. It wasn't. The tech was cold and in a hurry to leave-- making zero attempts to solve the problem. Instead, stating "it's probably because your car is fully charged", as to why the charger was not indicating it was charging. I ran the battery down on my vehicle, to attempt charging again. However, the charger still did not indicate it was charging, when plugged in. Bickimer expected me to troubleshoot the issue myself, asking me to flip the breaker, and when that didn't work, telling me to open the charger up and make sure everything was how it should be. After telling them I was uncomfortable doing that, they agreed to come out and address the issue. That agreement was quickly negated when they decided they THINK the issue is within the charger itself, and not a problem with the install. To which, they say they will need to wait for the replacement part, and to let them know when it comes, and then they will come back to fix the issue. A little over a week later, the part arrived, I reached out to Bickimer to get the charger fixed--now they want $295 to do so! So now, unless I pay an additional $295, I'm stuck with an EV charger, hardwired into my home that does not fully function, and will not indicate whether it is charging or not. In addition to this-- Bickimer is very unprofessional. The techs did not arrive until nearly 40 minutes after our scheduled appointment time-- no notice given. Once things go south, Spencer will refer to you however he wants and blame it on talk to text. Good luck getting Mike to hold a conversation and face the situation. He'll leave it to his front desk girl, Briana, who is so disorganized that she'll reach out to you several times to schedule, once you're already scheduled. Don't get me started on the mess they left behind on my wall! I highly suggest you don't spend your hard earned dollars at this company, and advise your clients not to spend theirs here either!