A+ was asked to come and blow insulation into our peaks. The job was unprofessional and their lack of communication made working with them difficult.
Once we seen the damage to our home and got their invoice I emailed and called. Finally after 3 emails and 3 voicemails this is what I received from them:
"I am sorry I have not had a chance to get back to you this week in regard to the invoice and the questions that you had pertaining to it as well as the work at your house. I certainly understand your frustrations with this, but I would like to remind you that on your estimate it did state that if we needed to do some work inside that we would cut the strips of drywall and mud them back into place when finished. It then goes on to say that others would be responsible for finishing(sanding) and painting the drywall to get it back to its original look. As for the caulk, it is shiny upon applying but it will dull over time. All of this was expressed to you either in the estimate or verbal. It clearly stated that you would be responsible for the drywall repair, and I informed you there would be a mess of dust.
We are never ok with a dissatisfied customer but also understand that some people we can just not please."
I understand there was a bit of dust left when the guys were finished. Brandon stated that he told you we would clean up to the best of our ability, we only have a shop vac for cleaning up and do the best we can with it.
They were putting insulation into our vaulted ceiling and while the estimate stated they would "Seal all trim and beams on the inside with clear caulk. -Cut a strip of drywall out at the peak. A+ will reinstall the pieces and fill gaps with mud. **Additional cost added for drywall/inside work $295"
We never expected globs of caulk used to fill in gaps because they put the trim pieces back up in the wrong spots, 8 foot sections of our ceiling cut up, caked on drywall mud not even covering the tape or screws and we certainly did not expect that there would be 3 inches of dust when they said they were covering everything in plastic. The cost to fix the ceiling, have a cleaning company come to help clean the 3 inches of dust and the cost of the vet/medication because they never closed the door where the dog was they just let the dust fly never giving him a second thought.
Think twice before inviting them in to insulate your house, it certainly ends up to be more that "a little dust" We paid the bill in full but will not recommend or work with this company again. read more