Bus started on fire on our wedding day! I understand mechanical/electrical failures happen, but I was not happy with the customer service. We paid around $1000 and they were only willing to refund $200. You would think this company would refund half the cost just for the inconvenience of people needing to get Uber rides and other people needing to make multiple trips to pick everyone up. The bus driver ignored my groomsmen telling him that something was smoking under the bus. There were also fumes in the bus and the bus driver did not get people off the bus even after my bridal party was complaining. Very disappointing...again I understand that failures happen, but how this company responded to this incident is disappointing and sad. (I have a friend who rented a bus for his bachelor party. The bus got a flat tire on it's way from Wausau to Milwaukee for a Brewers game. We missed the tailgating party, but we still made it to the game. That company refunded him for the FULL amount even though we made it to the game and made it back to Wausau.) I don't expect a full refund, but half refund would've been appreciated for the headache it caused. read more