Working in a parts store you have to have some sort of knowledge of not only parts but customer…read moreservice, a young man was working around 12:50 today and I showed him what I was looking for today and he didn't look, didn't help, didn't go over to the shelf where I'd been looking at or even look in the computer to see if they carried the item and were just out of stock. Just looked at me and said "if it's not on that shelf we don't have it." Awful customer service. You should at least look into it and offer an alternative (which they did have but I had to hunt for it. I will Not be returning because of the lack of care for customers. He seemed irritated and annoyed when I informed him of this matter. More interested in talking to the other employee than actually being helpful to customers.

Great new location. They offer pretty much everything you need, and if they don't have it, they can…read morecheck other locations. The staff is knowledgeable and friendly. They have a reward point system that really works !!!

This was our second sale with Cripple Creek, and we will do more!…read moreThe whole experience was easy and very positive. Our rig was clean and ready to go when we brought it in, but Darrell did his normal professional inspection getting things perfect for the next owner. The paperwork was minimal to get things processed and they worked hard to find a qualified buyer. Great dealing with honest caring folks!

We recently purchased a camper from Lori and Darrell at Cripple Creek RV. Our experience was 5…read morestars from start to finish! Knowing that they are a small business we called ahead of time to schedule an appointment to view the camper we found through a third party listing. They responded almost immediately and remained very easy to get ahold of through the entire experience. They stayed a bit after hours for us to view the camper, answered all our questions, and - part of what we enjoyed the most - applied absolutely NO pressure to purchase whatsoever! Not once did we ever feel like we were being talked into a purchase. They wanted us to do what was best for our family and it was obvious! We agreed to purchase the camper on a handshake and let them know we would have to get some business in order. A couple of weeks later once all business was handled on our end we showed up for our scheduled final walk through and Darrell talked my husband and I through every inch of the camper as requested. He even generously helped my husband install a goose box attachment for no additional charge. We can't speak highly enough about Cripple Creek RV and, while we don't plan on selling or purchasing another RV anytime soon, we hope to return when the time comes. Thank you, Lori and Darrell!

I wouldn't know because a bunch of people with complicated battery and other issues were ahead of…read moreme. Even when one was done, the employee walked off and did other things. Another was at the register with no one there, but never looked up. I needed to buy one simple item. Get a self-checkout register, Auto Zone has one. I'll never be back and walked out ...

Friendly staff. Good quality parts. A shop is only as good as their parts suppliers - we depend on…read moreoreily for any non-dealer parts.

A little bit of a tough start with them, but after some confusion was worked through we are…read morecompletely satisfied. They were fast, efficient and the price was very reasonable. We will definitely keep them on speed dial for any of our heavy equipment repair needs in the future.

I've been doing business here for years. The young man that…read moreis the owner/operator is a terrific kid! He is very helpful and knowledgeable. Living in the Lago Vista area means this location is very convenient.

Never had a bad experience here. Owners are very kind and knowledgeable. You don't have many…read morebusinesses left like this one. They make sure the customer has what they need as best as they can.

Really appreciated the service here this week. I went to a competitor for a check engine light…read morediagnostic a week or two ago, and they handed me the printout and I didn't know what to do. It had primary and secondary codes, and that was the end of the transaction. The light turned off, then on again this week dominant to O' Reilly's instead. The man at the counter printed the diagnostic, then without any provocation from me, explained what the issue likely was based on experience, what to try first, the parts I'd need, and the tool I could borrow to get it done. He walked me to my vehicle and showed me exactly where the part was located and how it was attached so I could get a sense for myself what would be involved in doing the fix ourselves. Night and day difference in service.

refused to take my used oil and coolant. So much for fluid disposal and now I'm stuck with it.read more