Let me start by saying 90% of my reviews are 4-5 stars and being a small business owner myself I…read moretry to be as understanding and forgiving as I can possibly be with my fellow small business owners. Let me start with the good - The bed liner looks awesome and made my older vehicle with faded plastic panels look almost brand new. I get lots of compliments on this bedliner and my guess is that it will hold up and look good for years to come. My judgement is that this is a great product. My issues with Line-X were all concerning the customer experience. Any 4 or 5 of these by themselves would not even cause me to write a negative review but when the total gets to 10+ and I'm paying NOT a small amount of money for the job, at some point I need to give voice to my experience. 1) I made an appointment to meet someone and get an in-person bid in July 2020. I met with someone and was told I'd have a quote within a week. After waiting a couple of weeks, I reached out several times asking for the person and was eventually told the guy who did my walk through got transferred to another store and so I made an appointment to go up there and get a new quote. I can understand. Things happen. So I made the 1.5hr round trip back up there to try again. 2) The work took longer than expected but again, no problem. I was told 2-3 days and it was 10+ days but hey there's a pandemic. People are short-staffed, etc. Let's have some grace with everyone. 3) The owner texted to confirm that it was done and ready for pick up on a Friday. I called up there on Saturday, September 12th, 2020 the day of pick-up just to confirm that everything was ready to go and explained I was going to be driving 1.5hr round trip from Austin (for the 4th time) so please put eyeballs on the car and confirm everything is 100% complete which they confirmed. I loaded up the wife and two kids and headed out on a Saturday to pick up the vehicle. When I got there, the guy who met us was the guy who had been transferred to another store. I guess he got transferred back? Maybe. It's possible I guess. 4) I quickly noticed a bunch of interior plastic panels and parts in a box in the cargo area that hadn't been put back on the vehicle. Not a big deal. Somebody just missed it. I explained that I'll take my family to lunch and return in an hour. 5) I also pointed out at that time a bunch of black overspray on the body of the vehicle. He said he would try to get the overspray off and started wiping it with a rag which had some kind of solvent on it I guess. Dude looked pretty stoned by the way which I have no problem with but maybe do that when you are working on your own car and not mine. When I returned everything looked acceptable (although not what I was expecting for $2,250) and I needed to get back to Austin so off we go! 6) On the way home driving S. on Mopac I could hear a faint noise *bup-bup-bup-bup-bup-bup-bup-bup-bup-bup-bup-bup* coming from the front left fender. The front wheel well area had become detached and was rubbing against the tire which caused significant damage to the wheel well. The clips were gone. I had some zip ties on hand so I rigged it up as best I could for a temporary fix. 7) I looked under the car to inspect the rest of the body clips and quickly realized they had only reinstalled about 80% of the panel clips around the vehicle. I personally have installed and replaced body clips on this vehicle so I'm pretty sure it wasn't like this when I dropped it off but even if it was I would think they would re-install the paneling without skipping clips. At this point, I was pretty frustrated and didn't want to waste any more time dealing with Line-X, driving 1.5hr round trip, etc. so I just accepted it and planned to deal with this myself. 8) After having the vehicle back for a while and seeing the passenger side body on a bright day, I noticed a big circular blemish on the passenger door where the guy had been wiping off the overspray the day I picked it up. Now every time I look at this door I notice this really annoying spot on the clear coat of an otherwise pristine and heavily upgraded vehicle. 9) I eventually got around to contacting Line-X in Jan 2021 because I had major surgery in October and a baby in December 2020. I believe the final straw that put me over the edge was when I got a quote for $200 to replace the plastic wheel well part. I wanted someone up there to know about my experience. I was told there was a new GM since November and "that we will do what we can do (to) make it right". I told him I wasn't interested in driving all the way back up there and I sent them photos of the damage instead. Tyler reached back out to me later in January and said that he would personally come by my house to look at the vehicle but never did. 10) Finally, I noticed there were some more missing interior body pieces from when they removed the door handles and I had to spend an hour at the junkyard to hunt down replacements.

Thank you to LineX Austin (in Leander). We took our new truck in to get the bed liner installed and…read morey'all did an amazing job! It looks great and the price was very reasonable. From the shop owner to the office manager everyone we met with was extremely professional and friendly! I highly recommend this company and will be doing more business with them in the future as I look for other accessories for our truck. They have way more than just bed liners, need to save up some $$$ first so I can go back and buy more. Thanks again, also Veteran friendly!

I hate walking into stores like this being female, so I always bring a man with me. I did this on…read morethis visit as well, but it was unnecessary. I was replacing my windshield wipers, knew exactly what size I required, and knew I wanted the replacement warranty. The employee who helped me was surprised and said he didn't immediately offer it because he said I seemed like I just knew what I wanted and he was ringing me up, but it wasn't an issue. He then, like my previous review, offered to install my wipers. Of course I took him up on the offer. I appreciate that service. (As a side note, you should get this warranty. It's only a couple of bucks, and within a year, just return and you can get the wipers replaced, no cost. Just renew the warranty for those few bucks when you do it. No catch!)

I called ahead as I wanted to make sure they still did a "Free check engine light diagnosis", which…read morethey did. Also, I told them I needed windshield wipers. I told Terry over the phone what make and model my car was, and he said they did have them in stock. When I got there, I asked for Terry. But, he asked Robert for assistance in the diagnosis. Robert showed Terry the codes that came up, and that I would need to Google what they meant. But, then Robert went a step further and did it for me. We went back inside to get windshield wipers. Terry looked up my wipers and told me of their great program if you buy the warranty (only a few dollars) and they wear out (which in Texas sun, they do a lot), you just come back, pay just that warranty again, and the wipers are no cost. When we were done, he went to look for the wipers, had to ask Robert for assistance in finding them. We proceeded out to my car, which we were just at and he asked "This car"? I stood back and let him work, but he was having difficulty. He said he had to go back in to get screwdriver. That did not work. He went back in and got Robert again. Robert then took over and showed him how they came off and how to reinstall. Glad they provide those services. It was of a great help!

As I continue to navigate AUSTIN, I find that typical gender type positions for men have…read moretransitioned to all genders, which is amazing. Me being able to see a woman install a battery which I know is not a big deal but for me it is because I'm use to always seeing Men care to this type of service. This is the second time this week. I've actually gone to a place and had assistance from a woman when I typically think that this job growing up it's a guy job. As I continue to grow up as a older adult, I realize that we are such powerful woman. I appreciate the two ladies that helped me out today and getting my car back up and running. Being able to be knowledgeable of how to navigate and use our resources is very key and should never be restricted to gender setting. I felt not only happy to write this review about the ladies who helped me today, but I want to encourage us as women that we should never continue to limit what we know is accessible to us as women. We don't have to live in the stereotype that I have grown up in where men have a certain job and women have a certain job. We can continue to transition and grow as we thrive through this changing world . Thank you to O'Reilly for giving ladies the opportunity to be just as equally qualified as a man to service our community. Thank you again to Jen and Sabrina for making sure that I will fully navigate and use the resources that have been provided for this new battery if needed. I am excited to ride this battery out for the next four years.

Came here to drop off old engine oils and the staff helped me get through the process right away!…read moreThank you

My Mom was on the way to run errands and her 2010's era Kia Soul car wouldn't start. We jumped her…read morebattery and her engine started revving again! While her battery was already way past its expected life at 5 years, we wanted to see how far it could go! After all who doesn't want to stretch their car battery's life!? We needed some groceries and my Mom was happy to make a quick run to HEB. Her car started up and a smooth-drive-up-Anderson-Mill later she made it to HEB's parking lot on the corner of Anderson Mill and FM 620! Fast-forward one hour, after a pleasant grocery shopping experience, her car stalled when she put her keys in the ignition... Fortunately a gentleman from our wonderful Cedar Park community saw my Mom was in need and helped her jump her car again. A few cable connections later and she was on the way home! I'm still grateful for that gentleman's help! Turn the clock forward a few days and my Mom was ready to get on the road again with her list of errands in hand. *Click... click... click*, my Mom's car battery wouldn't start... We stretched it as far as we could. This time it was time to get help from the Good, Professional People at Autozone! Our Amazing neighbors who are like extended family members came over to help us remove my Mom's car battery! We kind of tried a few things and then our neighbor Michael recommended that we just jump my Mom's car again and drive Together to Autozone! Thank God my Mom's car started one last time! We got on the road, nervous that her Trustworthy & Dependable Kia Soul would stall along the way. With anxiety at the wheel, we vroomed up Anderson Mill and onto White Stone! We both sighed with relief when my Mom's car was neatly parked in front of the Autozone doorway! When we went in, a kind, hardworking, cheerful staff member named Kilani greeted us and asked us, "How can I help you?!" My Mom shared about needing a new car battery and Kilani was quick, professional, & effective at finding us the right battery for her exact Kia Soul car model! She shared pricing & warranty options as well to fit our budget! Once my Mom chose the best battery for her budget, an older staff member & gentleman helped us complete the purchase! A few minutes later, Kilani had the new battery in her arms and asked us to follow her to the car! She got to work with removing my Mom's previous battery! Turns out Kia Soul's are a little complicated, haha! With the screws removed, the battery wouldn't budge! Kilani tested a few things and then asked the store manager for help! He was quick & professional as well and excited help us! He found a tricky panel that needed to be unscrewed and then the battery slid right out #TeamWork ! We thanked him for his help while Kilani put the new battery in! Just a few minutes later, my Mom had her keys in the ignition with the engine rumbling nice & smooth! We were back on the road with confidence! Thank you to Kilani and the rest of the professional team at Autozone on White Stone! We are Grateful for your help & service! We look forward to bringing our cars to you next time we need a replacement or repair!

No one enjoys starting their day with a dead battery. I came in & I was still under warranty (make…read moresure they check). Thomas M. Was my salesperson. He checked for my warranty date, checked my battery, got the new one, & installed,. Such a good experience.

Really appreciated the service here this week. I went to a competitor for a check engine light…read morediagnostic a week or two ago, and they handed me the printout and I didn't know what to do. It had primary and secondary codes, and that was the end of the transaction. The light turned off, then on again this week dominant to O' Reilly's instead. The man at the counter printed the diagnostic, then without any provocation from me, explained what the issue likely was based on experience, what to try first, the parts I'd need, and the tool I could borrow to get it done. He walked me to my vehicle and showed me exactly where the part was located and how it was attached so I could get a sense for myself what would be involved in doing the fix ourselves. Night and day difference in service.

Online order was easy. Needed a headlight today. Easy access in and out right on Crystal Falls…read more Got my confirmation email, my order was ready. Friendly greeting as I walked in the door. Gave them my name and he went and grabbed my headlight. Only hiccup was on my end not realizing I ordered a high beam light versus a low light that I needed.

Early Saturday morning visit just after they opened. The staff was friendly and helpful as always,…read morewith great conversation and an easy checkout process. I returned that afternoon for another item, and the experience was just as positive. They even remembered me from my earlier visit--excellent customer service!

Early Saturday morning visit just after they opened. The staff was friendly and helpful as always,…read morewith great conversation and an easy checkout process. I returned that afternoon for another item, and the experience was just as positive. They even remembered me from my earlier visit--excellent customer service!

I need to give a shout out for O'Reilly Auto Parts at 22416 N FM 620, Austin. Due to a battery…read morecable issue after installation of new inside batteries, my RV incurred considerable damages to the wiring system. Not only did they come to our aid on the side of the road but they paid for the repair of all the damage and replacement batteries. It was a pleasure working with their very professional Manager Chris Natho and their good-business-minded District Manager Jason Mowers. I will never go anywhere else for my auto parts. Please frequent their store in order to reward them for good customer service and good business practices. Thank you Chris and Jason!!!

Nice parts store but don't be in a hurry, the service people are focused on whatever they are doing…read moreand could care less if someone is waiting. The computer system is either too complicated or the people are extremely slow. Hours and days open are poor for weekend mechanics.

How difficult can it be to change your wiper blades? Well, I found out. First, I bought the wrong…read moreblades (Who knew). Second, my car has a rear wiper blade and even after watching several You Tube videos, I could not get the darn thing off. So, back I went and found Rob at the counter. From that point on, I was well cared for. The guy knows what he's doing and doesn't get flustered. This is the only place that I go to for anything related to my car. They can read your car's computer and diagnose problems on the spot. I have never had a bad experience here. The lady who waited on me fires was also pleasant. Memo to the other employees : Stop moving Rob's mini screwdriver set.

Had to be assertive to get service. It's fine though. Nice people. Could be more customer servicey…read more But fine.

Fixed the clutch on my old bmw. job ended up being way longer and more complicated than expected…read morebut he was still super cool about it and stayed until it was working again. Prices great for the time work and knowledge Denny provided. Would for sure use again!

Mr. Denny is timely, extremely professional, and very kind. I spoke to him on Thursday and my…read morebrakes were fixed on Sunday, and I was the reason for the delay! Having someone come to you is so convenient, and his pricing is STELLAR! I highly recommend using him for all your automotive needs!! I'll never be going elsewhere.