Don's Lock and Key - new name, I guess. I managed to lose my keys where I couldn't get to them, so I needed a new key to my very old Subaru made. I was really putting it off because it can be hard to get people to come up the hill to my location. I really made the right choice with Don's! Bob and all the people on the phone where so helpful. I got a great quote, and the technician who came out, Sam was friendly, fast and very conscientious. He got me set up with my AAA discount in just a few minutes, and I was ready to go! I couldn't be more pleased with this awesome company, and I can't recommend them highly enough. Thank you, everyone at Don's! read more

In and out in less than 5 minutes with exactly what I needed. Simple, good prices and a good location.

I'm leaving 1 star because I have to leave something- I'd like to leave none if it was an option. On a terrible evening we called our insurance to assist with our keys locked in our vehicle. Alex, in car 58, could not have been more unprofessional. Thank you sir, for making a bad evening worse. 1. Do you think we don't already feel like morons for locking our keys in the trunk?! You adding insult reflects poorly on the business you represent. 2. You attempted to stay on the call after you could not help and were super shady about it- to what? Get one of your buddies to come out and take us for a ride financially. Before you even left, I had AAA on the line with assistance AT NO CHARGE! So thanks Pop-A-Lock for sending the most unprofessional driver in your fleet to humiliate my 19 year old daughter. I hope you feel good about yourself. I'll take it from here. read more

Called Pop a Lock was greeted by a very professional staff. Was told someone would be calling right back. That call never happened and when I called was told techs have an hour.... Ok so i waited!!! So now were here on Yelp giving them this scathing review! You guys suck! Thier not coming and had no intentions of coming. Pop a Lock you don't deserve the business... read more

I really enjoy the customer service that we get from Pop-A-Lock services . They're always happy and friendly! Just a phone call away... Thanks read more

What incredible service! They were prompt in returning my call and setting up my appointment. They made every effort to accommodate me. The gentleman who arrived, William, was courteous, professional, and ultimately helpful. Every part of our experience with Pop-A-Lock was great. We would recommend this company to anyone. read more

The worst employee just hung up the phone on me 3 times after speaking in a condescending way. Franchisee owner check your staff, and if theis female isnpart of your ownership who picked up the call on saturday march 24 ast 5pm than shame on you. I will replicate this crap review to the corporate office. read more

Your company ROCKS! Terri is a great listener, and Adam is the master of making mailboxes secure. We need to fight crime from the inside! Thank you so much for helping me in my time of need. Having already invested in an expensive mailbox, only to find out that the weakest link was the latch itself I was in desperate need to fix my broken latch. Adam customized a secure latch that will not be foiled by quick robbers. Take that bad guys - Adam is the new superhero of mailbox security! I'm sure I'll be in touch soon for more security as this world seems to be in need of it with every passing day. Thank YOU all at Pop-A-Lock of Riverside County! read more

This place rocks! I got locked out of my car when my lock was jammed with something in the slot. My "24/7" roadside service was not available and my phone was almost dead. I put in a quick call after finding this place on google and was told it would be 30 min but he showed up in 10 min. He was quick, professional and nice! Def recommend! read more

Thanks goodness for this place. It was wee late in the night and I needed someone to pick my lock. After calling several of places, Pop-A-Lock was the friendliest and relatively cheap. The operator was not rude like the other places I called. And the locksmith that came out was also nice. Service was quick - within 20 minutes of calling the locksmith arrived. The locksmith actually had to disassemble and reassemble my doorknob, so he offered his business card in case the door does not lock in the future. He even suggested getting a spare key and hiding it somewhere in the yard. Talk about not caring about job security =). They accept cash or credit card. read more

I've been using Pop-A-Lock of Riverside for all of my locksmith needs for over 2 years. Art is a terrific owner and his entire team provides excellent customer service. They are professional, dependable, and provide great value. I highly recommend them. -Sergio Real Estate Broker/Owner Gran Vista Real Estate Riverside, Ca read more

**STAY AWAY IF YOU ARE TRYING TO GET INTO YOUR RESIDENCE WITHIN THIS CENTURY** I called Pop-a-lock around 7 pm to have them open a door for my tenants in Moreno Valley. After getting confirmation 2 HOURS later that a locksmith was dispatched, I receive a call from my tenants saying the locksmith "isn't comfortable with opening the door". I then call Pop-A-Lock to see if they can send someone else and they said no. 2 Hours wasted for nothing. Dwight - smh, don't hang up on me when I ask to speak with your manager. read more

Very professional service and friendly every time I call. Thank you again for the prompt service today, Sam was awesome.

Thanks to Pop-a-lock for coming out to my home at 11pm on a Sunday night! After locking my self out of my master bedroom (yes a little embarrassing) and trying for an hour to open myself I didn't want to damage my door or frame so I had no choice but to call a locksmith. I googled and yelped for a lock smith.. many said open 24 hour but once I called all I could do was leave a message. Nobody has time for that!! Then I came across Pop-a-lock and called their call center, my call was quickly answered and they were very professional and prompt. The locksmith opened my door in 45 seconds. I will definitely call them next time I am in a jam. read more

If I could leave ZERO stars, I would. GEICO dispatched this company for a lock out tonight and we were given a 40-minute ETA. After 45 minutes I called to check status & was told it would take ANOTHER HOUR!!! Called GEICO & of course, no resolution. Had my brother come from a different city, use an old-fashioned wire hanger & actually 'Popped The Lock!' read more

You could not ask for a better company (and a great team of knowledgeable technicians) in a sticky situation. Pop-A-Lock was dispatched to me through my car insurance's roadside assistance; once for a dead battery, and the other for a flat tire. For each incident, I received a courteous phone call within minutes of placing my initial call to my car insurance's road side assistance informing me that my technician would be arriving shortly. Lo and behold, the technician arrived faster than was stated, and made quick work of fixing my problems. Each technician answered all of my questions and gave me helpful advice, and was honest and upfront about the limitations I maybe faced with with my temporarily fixed car parts. read more

T.J the Pop A Lock Rep came out and had a very welcoming and great customer service Art the Call answering Rep was very nice and was able to cover an area they dont normally do I paid 100.00 but Hey I needed My keys so what can I do over all Thank you very much for your service T.J you are awesome THANK YOU!!! I GOT MY KEYS LOL read more

Pleased to give Kudos to Travis and Joseph for providing excellent customer service. Within one hour I had my locks re-keyed. Way to go Pop A Lock. read more

Hey, I just want to take this opportunity to leave a review yesterday November 5th I locked my keys in the trunk at LA fitness anticipating that I would have a long wait I decided to go get a work out but to my surprise David from pop a lock was there within 30 minutes I got my keys back and was very satisfied with his service read more

WAY too long of a wait. Made my kids and I stand in the sun for over an hour. Said it would only take 30 minutes. My son is about to miss his appointment in 20 minutes. I told the guy coming to unlock my car and he didn't seem bothered at all. I'm having to stand in the sun with my one year old and four year old- no sunscreen- and wait for this guy to take his sweet time. Horrible customer service. read more

A Locksmith - Finally! - Keys & Locksmiths Near Me - Riverside, California

Locked my keys in my car and had my kids with me including my 5 month old baby and I called the pop-a-lock phone number and a man named James came and helped us with unlocking my car quickly and he even asked if us and the baby were ok. He was super friendly and did a great job. I would highly recommend them again! read more

Lost all keys for my 2010 dodge. A service tech was at my house within 30 minutes programming 2 keys I purchased on Amazon. Had both keys programmed and working within a few minutes. Price was best I found and a fraction of the dealer. read more

Have been using this company to make keys for the properties I manage and have had good service with Art. Seems like they have new employees all the time and sometimes they do not know how to treat customers and be genuine. Hopefully I just caught everybody on just an off day, but I will be looking for a new key vendor that does appreciate my business and time. (3 stars for previous service. 1 star for current service.) read more

Super friendly personnel, prompt response time and fair prices. Thank you Annette and Travis.

Elijah was the absolute best worker ever, he was so kind and well educated of his job, knew exactly what to do when I locked myself from my car. Absolutely amazing service and 10/10 would recommend him to a close friend. read more

Our car ran out of gas so we called aaa- they send pop a lock Philip to come and help us. He served us water the first thing when he arrived!! Very considerate of him esp in this hot weather. read more

I was shocked at how fast Pop-A-Lock was able to get my car opened, it was about 20 minutes. He was friendly and professional. I recommend and would use them again. read more

I locked my keys in my vehicle and it's not easy to get in. I highly recommend this company they are very fast and I was lucky to get Ben. He was so sweet when he arrived I was crying and upset and his spirit was so vibrant he didn't even know bit he insisted that I have a blessed day . he truly was apart of my blessing that day . I wish him the best and he's very professional . Thanks again Ben ! read more

The customer service is terrible. I called twice regarding some issues with my remote lock on my car. Both times they answered I was promised that the would get back to me . They never did call me back. All they had to do is tell me that they were very busy and won't be able to get back to me. Sorry, I don't want to do business with someone who leaves you hanging. read more

They were extremely professional & came faster than normal. Very communicative with me and answered all my questions. I would definitely recommend them and use them again myself. read more

SOO HAPPY WITH MY SERVICE TODAY! I had my purse stolen which included my car key and I had no spare so I called my roadside assistance which set me up with Pop-A-Lock. The roadside assistance messed up and so when Alex arrived he was under the impression I just needed my car unlocked. However he handled the situation professionally and made sure to contact the right people to get me locksmith services. Within less than an hour William showed up and saved the day! He was able to make me a new key that works for my car and he did it in a timely manner! I am super appreciative of the punctuality and professionalism they provided, but here's to hoping I won't ever need a new car key again! read more

Pop A Lock is AWESOME! I lost my keys and they made a new one for my Acura in no time flat! Also it was night when I called them and was worried about the time it would take them to get to me, but they came out on short notice and were there with in like 10 minutes! It was a great price compared to other locals and very friendly and professional service. I was very impressed by their overall service and will be recommending them to all my friends and family! read more

They got to me within 15 mins, took less the seconds for Adam to open the car. He even jumped my car for me, awesome customer service. thanks guys read more

Best customer service ever. Very fast and friendly and cheap. I lockec my key inside my trunk by the lake Perris, and they were the only locksmith that opened on Sunday. Only took them 15min to get to me and pop my door open. The price is surprisingly low too. Awesome. They saved my day. read more

Great service! They were super quick and the guy who came out was very kind, professional and I really appreciated his help. I seriously am glad they were there when I needed them. read more

Update: In response to the earlier reply, I didn't call anyone a Jew. You must have me confused with someone else. The going rate at two other local locksmiths for cutting a transponder key is $5. They literally laughed when I told them Pop a lock wanted $65. The reason I bought the keys from Amazon was because I was getting many keys cut, some of which you did not carry. So I asked if you guys would order some "Ilco 1611R"s. Your salesman agreed and I was told you would call me back when you got them in. 3 weeks later no call. I ordered a pack of 10 for cheaper than you guys quoted me with 2 day shipping. So while I was at it I bought the other blanks I needed. That's when I came in and you guys tried to over charge me. I left your place went to the guy off Alessandro and Elsworth and got them cut for the actual going rate. They also provided a better quality cut. Just so I'm clear, when you get a whole bunch of keys cut its expected a couple of them are not going to work or be vary tight. The first set of keys that I had cut from Pop a Lock had 3 dead on arrival. Not one from the guy off Alessandro. And on top of all of that, they happened to carry in stock all the keys I needed cut. So next time I will not need to source my own blanks, pay too much, or have to deal with bad customer service. I will definitely not be going back to Pop a Lock. There are several other options all of which are better than this place. In response to the "business owner" that called me a "cheap scape" (it's actually "cheapskate") clearly you do not understand business. "Business is a good game. Lots of competition and a minimum of rules. You keep score with money" In this case, the key to winning would be: supply an equal or greater service for a lower cost than your competitor. For the most part the key blanks are all the same quality, and roughly the same price. The only major variable is quality of cut. Which Pop a Lock clearly lacks. They are attempting to charge more for an inferior service. The smart shopper will spend his money elsewhere. read more

Came to my house within two hours and got me two copies (alarm keys not just cheap keys) and back into my car for way less than Honda was charging me didn't have to deal with a tow truck or anything.. Great customer service don't hesitate to call them! You won't regret it!! read more

Called to inquire about getting a chipped key made for my car and was told they have to check and I'll get a call back soon. I waited an hour and a half before I called back and was told they are still checking. That was two days ago. read more

Owner is disrespectful and and doesn't respect what you have to say over the phone. I previously went and applied to pop a lock and I got an email from Teri her self so I call her with the number she left me and ask me when I applied I then proceed and tell her and she's quick with a response and says I'm not Qualified and have. I experience. I didn't get to ask any questions or anything and she said sorry and hung up the phone. That's not how you run a business read more

Devin was dispatched to help me with my dead battery. He arrived within time quoted; 24 minutes, around 2pm in the afternoon. He was super friendly, gave my battery a good charge & even offered to have me turn it off, wait a minute & try again. He was great! I would recommend Pop-A-Lock to anyone who needs a jump-start! read more