My first contact with the company was with Spencer. I liked the way he explained what I needed and…read morewhy, and answered my question. I talked with other siding companies, and the representatives asked me questions about what I wanted to add or replace, but did not explain what the different products were, and then sent me a $20,000 estimate, and I didn't know what I would get for the money. This was the first time I had to deal with replacing my siding. The Manager, Starr Kelly, was truthful and showed me respect when I had a question about the process.

Siding Repair Systems (SRS) listened to us. They then suggested what they could do for us and they…read moreblew us away with the results. Next May '26 will be 40 years since we built and lived in our home. We were retiring and needed to get new siding, paint or something. Everyone around us was going Vinyl and because of that, we were dragging our feet and wanted something different. We just didn't know what. We told SRS and that's when they introduced us to James Hardie Board. We were able to pick out beautiful baked in colors that coordinated and blended everything together, especially with our unique roof. It turned out incredible. It gave us that 'New Home Buyer' feeling that we had back in '86. Our difference stands out in the neighborhood now as quality and appeal. We get lots of compliments from people passing by. We're very proud of our home improvement. That's what SRS did for us and we are confident they can do that for you. It started with listening and ended in excellence. Thank you SRS!

I had a storm window sash glass that was broken due to a rock while cutting grass. I further…read moremangled the sash trying my own fix to no avail. Since the type of window has long been discontinued, I couldn't find anyone in the St. Louis area willing to fix it without a total window replacement. J & J not only offered to take a look but was able to reassemble the sash with a a new piece of glass! They saved me from a bind for sure! Everyone was very friendly and helpful and I couldn't be more thankful. We have a window project planned in the next 5 years and will definitely be keeping them in mind!

We purchased 2 doors from J&J Window Sales in 2017. The first door that was installed - Alliance…read moreSliding Patio Door. Issues: The seal was not applied properly and a lot of water leaked in the basement after we had a hard rain. J&J did assess the damage and paid for damages through their insurance. The lock on the handle also did not work but J&J did finally fix it. The second door we purchased - Therma Tru Fiber Classic Mahogany was for the front door. It was sold to us from J&J Windows with the intention that not much maintenance would be needed because it's fiberglass and not wood AND it had a 5-year warranty. This product has been ABSOLUTELY TERRIBLE and J&J has NOT stood behind the product they sell. We have had issues with this door and door frame less than 1 year after it was installed. We notified them as soon as we noticed the issues and at that time, paint was peeling around the door frame and the door was already starting to fade. No way should it have faded this quickly. They sent a painter out MANY times to try and fix the door frame and it still looks terrible and paint is still peeling. They SAID they re-stained the door for us but they NEVER did and after checking their records again they discovered they never did re-stain the door. The picture of the house is what the door looked like 1 month after it was installed, which was very nice. The other images are after 1-2 years after it was installed.... TERRIBLE!!! We spent thousands of dollars ($$$$) and now J&J Window Sales (or even Therma Tru) are not willing to fix the door frame or the door! Their final email/comment to us was that they were sending us a door stain kit so we could do it ourselves or have someone do it for us, and they made it sound like they were doing us a favor because the kit usually costs $140. SERIOUSLY??? Do you think this is good customer service??? I am embarrassed that our front door looks so awful. The least J&J Window could have done was send someone over to re-stain the door and at least do something to fix the frame. They just gave up! We have been extremely patient through this process over the years. They said the door must receive a lot of sun.... No kidding... It's a front door!!!! THIS IS HORRIBLE CUSTOMER SERVICE AND WE ARE VERY DISAPPOINTED CUSTOMERS! We will NEVER refer ANYONE to this company!

They came out, inspected the roof and told me they didn't think the insurance would cover because…read morethey didn't think the damage was severe enough. My thought at that point was...well at least they are not out there just to make a buck.

Ask for Jake or Gabe!! Potential roof and skylight issues became suddenly evident. Based on a…read morefriends' referral, I contacted KPro. The responsiveness, diagnostic ability and professionalism of both Gabe and Jake sets a high bar for competing service providers. Estimates developed quickly with costs being quite competitive.

We needed a replacement piece of glass for a cabinet that got broken. Odd size, couldn't find it at…read morethe big box stores and was thinking about using plexiglass instead. Stopped here and got a quote for less than the plexi and available in a few hours! Saved me money and got me a great looking replacement! Nice value and a local company. After picking it up, realized we measured wrong and needed the piece cut down more. They asked me to bring the door and cut it perfectly in less than an hour! Great service and actually communication! Hope I don't need replacement glass anytime soon, but will go here first next time!

Got recommended to 2 other places from State Farm and had problems with them. Called Kirkwood…read moreglass as the 3rd recommendation which was crazy bc they were the best and easiest place to ever deal with. The installer was quick and just a genuine dude that's been doing it for 30+ years. If I ever need any type of glass replaced I will go through these guys. Thank you for being easy to deal with and doing a great job!

I ordered a piece of glass for a table top and I have never seen worse quality. The edgework is…read moredull, flat, and uneven, with visible waves running through it. Looking down the side of the glass, you can clearly see every imperfection. I have been a customer of Metro Glass for over 20 years, but in the last 5-6 years the quality has gone downhill dramatically. Nearly every order I've placed has had something wrong--pieces cut too large, measurements not matching the specs I provided, and poor finishing work. This latest order was especially disappointing. There was an oily residue along the edge of the glass that smeared when wiped away, leaving the edge looking cloudy. When I asked about it, I was told it was because the edges are "hand ground." To me, it looks more like outdated work from the 1950s than the quality I used to expect. Out of frustration, I reordered the exact same piece of glass from Kirkwood, and the difference was night and day. The edge was clean, clear, and perfectly straight--the way it should have been the first time. After years of loyalty, I can honestly say the craftsmanship and attention to detail at Metro Glass are no longer there.

I had a very frustrating experience with this company. The installer, Robert, showed up very late…read moreto the appointment and never even called to let me know. I had to call the office myself to figure out what was going on. Robert assured me he could replace the fogged glass unit in my front door and claimed he'd done this "for years." He did not explain the process at all. I later found out my door is a Peachtree door, which is not meant to be serviced this way. Instead of telling me that, Rob went ahead and cut the glass out of the door, claiming it would "look the same." It absolutely does not. The result looks terrible--there's silicone smeared all over the door, and the overall finish is a mess. Had I known this would be a hack job, I would have replaced the entire door for just a bit more money. To make matters worse, when I tried to speak to the owner to file a complaint, I found out Robert is the owner--he just doesn't want customers to know that. He even tried to blame the poor work on a junior technician. Completely unprofessional from start to finish. I do not recommend this company.

This is an excellent company. The owner, Shannon, arrived on time, finished 9 screens in record…read moretime, and kindly helped me tape up a broken window. You just can't beat the quality, value, and service. Highly recommended!

If you're in need of screen replacements OnSite is the company! From initial contact bid with…read moreShannon, communication with job coordinator Tracy & job completion by Max they are the very BEST in providing excellent quality service to their customers before & after job completion. Thanks again! Elaine, Crystal City Mo.

This review will touch on several aspects of my experience there:…read moreWhen I entered the store, there was one woman at her desk behind the counter. She got up and I explained to her what I needed: All I needed was a small pane of glass, 4 x 13 inches. I had brought a sample glass, which I asked them to replicate, but!!! to just make the new one 1/8 " slimmer than the original, along the 13 inch side. After I had told her all of that, she said that she was not the one who needed to know, but that she needed to call a technician from the back. However, before she could do that, I needed to pay: $ 9.72 for the little pane of glass...OK, no problem... I need it! I tended her my credit card. She refused it, saying they only take cash under 20 $. Well, my car was parked a little stretch away, since they don't have a parking lot. I said to her that while I was getting the cash from my car, she could maybe have them cut the glass, to save time?? NO, not possible. First pay, then service... was her answer. I walked out to get my purse, returned and paid in cash. Then she called a technician from the back. The elderly employee took notes on a pad, of what I wanted, then proceeded to the back of the place, where they manufacture the orders. The female employee pointed me to the exit door and told me to go to the side of the building where there is another door, and this is where they would hand me the new glass pane. So I am standing outside, in the sweltering heat (100 F that day!)... with the brick wall and the sidewalk reflecting the heat at me, no shade tree... and sweating, waiting... after about 15 minutes, I got my glass pane. I checked it and it was exactly the size of the original, not 1/8" narrower! Return inside, explain what's wrong... repeat of the first part... waiting... another technician comes back and hands me the new pane: it is 1/8" shorter now, not 1/8" narrower! Reclamation on my part. They go back and do it again....now the new version is 1/8" shorter AND 1/8" narrower.... somebody help me!!! Next round and finally, I get the correct size pane. At that point, I could not refrain from making a comment to the front employee about how this experience was anything but customer friendly to me. She took offense at that! No "sorry" no nothing! I will make sure to never even accidentally step into that store again. There is another glass cutting store about 2 blocks further down. I'll go there next time.

It seems I am not alone in this post. The customer service is HORRIBLE! I needed a double pane…read morewindow replaced. When I dropped my window off, I explained that I work and would be getting there right before 4pm to pick it up. The lady said "That's no problem! We are open till 4." I started calling at 340 to tell them I was on my way, no answer. Then when I got there at 3:54pm, EVERYONE was gone! So, I went back the next morning and explained what happened. The guy laughed and said "Guess they dipped out early on ya!" and laughed again. As a paying customer, that is not funny. I wasted my time leaving early from work to pick it up and had to go into work late the next day to actually get the window I had already paid for. From now on, I will be going anywhere but here! Hopefully someone looking for a repair will seek out reviews and chose to go somewhere else too! They do not deserve your business!

Great to have Andres Roofing do another roof for me. I had them do a roof for me 14 years ago on a…read moreprevious home and was impressed with their work then. This time I had them remove existing roof shingles, replace problem decking boards, and install CertainTeed Landmark Limited Lifetime warranty, 235 lbs. per square, self-sealing, two-ply laminated fiberglass architectural shingles. Three old static vents were replaced by a ridge vent. I monitored the work and was very impressed by the professionalism of the installers and the quality of the work done. I highly recommend this company to provide roofing services. They offer fair pricing and quality work.

I have worked with John and Sarah for years for my house as well as the houses of my clients (I'm a…read morelocal real estate agent). The service has always been top notch and the communication has been exceptional. John is very professional and makes sure the quality on every job is to his high standards. He has met adjusters and buyers alike and always been reasonable in his business dealings. They are the only company I'd use for my own home