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A-Massage

5.0 (1 review)
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Updated 3 weeks ago

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2 years ago

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Lantern Hair & Nails Beauty Salon

Lantern Hair & Nails Beauty Salon

4.1(324 reviews)
1.5 miMidtown/University
$$

truly the best design team in albuquerque!! i will not go anywhere else, they are always reliable…read moreand timely while replicating the designs exactly the way you want

I have an upcoming trip this weekend and I went in today to get a soak off, new set, and a…read morepedicure. I was seen and one of the lady's told me "we'll take your nails off, and if it hurts too much then we'll do a soak off instead". I was shocked and confused by this, but I continued with the service. The technician then ripped my nails off one by one. She placed a nail tip underneath my existing acrylic and used a fast, ripping motion to remove my nails. By the second nail I saw tons of blood, which she just said "I'm so sorry" and continued to rip my other ones off. I then looked closer at my bleeding middle finger to find multiple layers of my nail ripped off - completely uninhabitable for a nail tip to be put on for my new set. The entire experience of her ripping my nails off was extremely painful. I then told them I no longer wanted the service, just to please remove the remaining polish. She then, without letting me know, put a huge squeeze of nail glue on my open wound in my nail. It burned so bad and my nail was throbbing for a couple hours following. I am extremely heartbroken and disappointed. I wanted to have my nails done for this weekend, and not only did she damage my nails and ruin them completely, she took away the ability to even get my nails done for a few months until I let my nail heal. I understand mistakes happen - and I'm not sensitive to having a small cuticle cut every once in a while - but this was pure mistreatment. I am fully capable of taking my own nails off at home, which is why I choose to go to the salon and get a gentle soak off instead. I never once felt listened to nor felt cared for as a customer.

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Lantern Hair & Nails Beauty Salon
Lantern Hair & Nails Beauty Salon
Lantern Hair & Nails Beauty Salon - Casa Rondena

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Casa Rondena

A-Massage - beautysvc - Updated June 2026

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