very professional and trust worthy!!! I'll be back for all auto repairs I would recommend to any of…read moremy family or friends

Held my car for two weeks and did nothing…read more After two calls, they call me back and say I need a new engine. For a diagnosis, they just repeated back when I had told them and tried to charge me $179 for that. The car needed a relatively easy 2 hour repair but they clearly didn't want to do it by suggesting a new engine. Even though I wanted a pro to repair this, I repaired it myself in my driveway in a few hours for under $100 including a special tool.

AutoMetrics saved my husband's beloved Crystal from becoming a charitable donation. When our 2000…read moreAudi A6 would not start and the diagnostic app didn't give a clue, we took the advice of a friend and turned to the AutoMetrics guys and they nailed it. Our Audis have always been tended by our local dealer and when they abandoned our town, we have had to go to Tri-Cities. We are now sold on staying local again and both our Audis will be trusted to AutoMetrics. Why? It did not take long to get scheduled and they accepted the car early since we were depending on a tow for transport. Communication was outstanding. On the day of Crystal's appointment, we learned right away what the problem was and given the good news that the part and labor wouldn't break the bank. The next day the call came that the repair was complete and the car ready for pick up. Tow-off to pick up was 3 days. This business was easy to work with, friendly, knowledgeable, organized, well equipped, and well staffed.

We recently moved to Yakima and were not sure we would be able to find a shop to take our Volvo. We…read morehad a great shop in Portland so were a bit nervous about finding something as good in Yakima. As it turns out, I believe we found something better. Based on the reviews of AutoMetrics, it seemed that it might be a good fit. A good fit is an understatement! I took our car in this morning for an oil change as well as asking them to check out a possible suspension issue in the front end. Terry and Valentine were both personable and knowledgeable, both taking the time to discuss the suspension issue. Everyone in the shop was friendly and very professional. The shop was one of the cleanest and well organized I've ever seen. Our previous shop in Portland was the exact opposite. Erik went for a test ride with me to assess the suspension issue and immediately had some ideas on what the problem might be. Voila! The oil got changed and the suspension issue turned out to be nothing. Prices were incredibly reasonable and I left with a feeling of confidence knowing our car had been expertly tended to. And to top things off, when I went out to get in my car, I discovered they had washed it! We will definitely go back! Amazing!

Brought to them for front end work. Replace control arms and alignment. $1600…read morePicked up the truck and alignment was not right. Vehicle pulled hard and steering wheel was not straight. They requested I bring it back. They had already had it for a week and and a half. I had to return to arizona for cancer treatment. By the time I got to arizona , my tires were destroyed. They refuse to reimburse me or compensate me in any way. Terrible quality control and poor customer service

This man is a senior technician he knows his stuff he is highly qualified as you walk into the door…read moreyou have the secretary and the counter that is very messy to the left is like used to be looks like a living room that is dirty and messy needs some organization skills to get your vehicle worked on I highly recommend this place they do excellent work

Overall pleasant experience. Went in for an oil change but got a thorough check of all fluids,…read moretires, wiper blades, etc., as well as other mechanical matters that drew the technician's attention. Everything was carefully explained and options discussed. Good job.

Ray & Aurelio were fantastic, they were knowledgeable and helpful. The service had great value,…read morethey communicated clearly & discussed all options. Aurelio serviced the sealed transmission of a Volkswagen, resulting in smooth shifting. Thank you!!

I purchased a used car from Bill Harris in July 2024. I had a very positive experience during my…read morepurchase. Since then I have contacted the service department on several different occasions. I've asked questions about the cost of their oil change, a sensor that needed to be turned off, a burned out brake light, etc. EVERY SINGLE TIME, I was told to come in and they would "take care of me". And they have! Chris, the service manager is amazing! He works me into the schedule promptly and always treats me with the BEST customer service! Recently, I was told my rear brake light was out. I called Chris, he told me to come in the next morning, which I did and within 10-15 minutes a new brake light was replaced. NO CHARGE. Chris said again, "since you bought the car from us, we're going to take care of you". I've never felt as confident in a car dealership, as I do with Bill Harris. I give them my highest recommendation and when the time comes for another car - they are the first and only dealership I will visit!

upon test driving a vehicle, I noticed that the air-conditioning was not working, I let them know…read morethat I would like to buy it if they fix the A/C, the mechanic told me at purchase to schedule an appointment and bring it in to charge the system with dye to checking for leaks. 1st service appointment found no leaks, schedule a second appointment to have the compressor replaced, replace the compressor and that didn't fix issue, scheduled a third appointment replace a couple more parts that then fixed the air-conditioning to working order, the mechanic told me come summertime if there's any problems just get back to him. I'm not disappointed with my purchase very happy with the work and service that they provided, I feel that they are an honest and friendly dealership.

Honestly.. the best experience I have ever had at a mechanics! I was on a road trip through…read moreWashington in my RV when I started having engine problems and broke down. I called Pelzels and left a voice message explaining my situation and they got back to me that day and said if I can make it bring it in today or tomorrow! I can never find a mechanic that's willing to look at it that fast. They understood my situation and got me in. They did amazing work on the RV and she's running like a dream and the customer service was unbeatable! Such a good group of people and I believe his name was Clint was wonderful to talk to and really walked us through everything. All in all, great experience and would highly recommend!

DO NOT GO TO THIS PLACE!! After over 4 weeks of having my car, the owner finally said that my…read morebrakes were fixed and that my car was ready to SAFELY drive. He even said that he test drove it himself. However, I received my car with HORRIBLE working brakes. The owner straight up lied. I am so infuriated and disappointed. Please do not go here if you care about your safety and the customer service you receive!!!

My F150 had been making noise for sometime, I stopped in and asked what a new exhaust system would…read morecost. They inspected my vehicle tightened for bolts on manifold and sent me on my way at no charge. Grat people others would have just sold me a new system. Thanks Robert

Excellent service! Got my commuter car repaired with complete new exhaust system in 25 minutes for…read morea very decent price. Would highly recommend.

Highly recommended every time I have had service work done or repairs the work is consistently a…read morehigh standard and very professional. The crew of Kinmark auto and RV services always do good work at a fair price.

I was referred to this place by Les Schwab because earlier in the day my car needed to be jump…read morestarted and I took my car in to make sure my battery was ok. Les Schwab suggested I might need an alternator. I drove my vehicle to Kars where Tim checked my battery & alternator and told me they both checked out fine. He could have easily sold me an alternator I didn't need. I appreciated him taking the time to come out and check things out on his tester. I will definitely be back if any work is needed on my vehicle in the future.