Overall pleasant experience. Went in for an oil change but got a thorough check of all fluids, tires, wiper blades, etc., as well as other mechanical matters that drew the technician's attention. Everything was carefully explained and options discussed. Good job. read more

Ray & Aurelio were fantastic, they were knowledgeable and helpful. The service had great value, they communicated clearly & discussed all options. Aurelio serviced the sealed transmission of a Volkswagen, resulting in smooth shifting. Thank you!! read more

This place sucks, don't go here, they had my vehicle for 8 days to replace the control arms, did an alignment 3 different times, blamed my tires were too big so it was gonna "pull" my vehicle Is still all messed up not to mention they put the wrong control arms on! Now I have to go get the right ones somewhere else . The owner is not friendly at all & he wasn't willing to do anything at ALL! Wouldn't give me a refund , (basically your sh*t out of luck) I'm out money big time. Don't go here these guys have no idea what they are doing and they just blame the customers . Waste of my time and my energy & my money,to deal with people like this. Don't waste your money or your time on these people, not to mention they always had an excuse for everything or they were "just about to call you" with a update. They are trashy . What a joke ,ZERO STARS GIVEN shocking there isn't an option for that. read more

I was on a road trip when my car went in to limp mode I went to friendly automotive they changed my camshaft sensor and a oil change and diagnostic it coat me 500 us dollas for everything I drove one hour away from Yakima and the engine light appeared again and car went into limp mode again. I took it in to another garage two days later and the automotive mechanic fixed the wires that had been chewed threw by rodents which connected to the camshaft sensor this additional work cost 120 is dollas the mechanic said the camshaft didn't didn't need replacing or the oil he said the wires was most definitely the only issue with the car And with them spliced back together they would have no issuse With the car. the service seemed helpful and friendly at first but now they haven't phoned or emailed me back to explain or help recover cost I wasted like the diagnostic and recommendation which was 130 dollas what an embarrassment of a service mechanic and I'm truly coming away upset with paying 500 dollas for nothing read more

Very friendly indeed. Got us back on the road same day with radiator problem at very low cost. Good pwople who know their trade. You can't ask for more. read more

got an alignment and they were great, did a good job and were professional and welcoming. thank you!

I had a service appointment and dropped of my car as scheduled. The front gal that made the appointment scheduled it on a day in the past but even with their mistake, took my keys and moved on. Strike one.They had my car all day and getting close to their closing time I called to find that they didn't work on the car at all. Strike two. I picked up the car to go elsewhere. I emailed Felix to allow him to explain and no response. Strike three. These people run a shit show and don't really care if you like it or not. Spend just a few more dollars and go to a real repair shop with professionals. read more

I was told my car would be done Tuesday, it was not, I gave them until Friday, I called at 1 PM Friday because I had not heard from them. They said they were finishing up and it would be ready soon and they would call me as soon as it was ready. They called me Friday at 4:55 to tell me my car was ready and I could pick it up but they closed at 5. Since they had my car and I live quite a way away there was no way I could make it there in 5 minutes. I have known the owner for over 20 years, I went there thinking I would get treated fairly. I spent $1800.00 on repairs and when I went to pick up my vehicle, I was told by the store manager that I now had an "amp" (charging) problem and my car would not run. I had heard nothing of this the whole week they had my car and they told me nothing about it until I showed up. I told the manager I was not giving him any more money. He then told me he would try to get it started so I could get it home, but it would not start after that because the new battery was not staying charged. I called the owner and let him know to which he then started giving me the " you know it's an old car and sometimes...." I stopped him right there and told him I was not giving him another dime and that I was really upset that he would try to take advantage of me. He said he would look into it. After 20 minutes of standing in the waiting room without anyone talking to me, I called the owner back again and wanted to know why no one was doing or telling me anything and I had my kids in the car waiting. He told me to just go home and they would call me. Several hours later I get the call that it was actually their error, the mechanic was leaving the ignition on in my car and it was draining the battery. I had to buy a new battery at the beginning of the repairs because mine was mysteriously dead. Now I had started it just fine the morning before I brought it in for repairs. I asked if it was possible, they had killed my battery causing me to have to buy a new one through them at the tune of almost $200.00 which they were sure it was not. I also was told that I would get a discount on labor (prior to the not starting incident) because most of the work overlapped (replacing several hoses on the radiator ect) and could be done at the same time they charged me individually for each item and labor. The "break" I got on the labor charge was $15.00. read more

Felix and his group are always so friendly and helpful. I can call within a days notice and I am able to get in for auto serving. They remember my name and call for follow up to see how things are going. I feel their prices and fair, and I would recommend you go seeing them. 2 locations, which is convenient for me. Thank you!! read more

My kids car broke down near Yakima and I was recommended to Felix Rifa and Friendly Automotive by a friend. I called him and he was FANTASTIC he pointed out that the car had to be towed and was no longer drive-able, he was right. They stayed open late to finish the work, replaced the whole brake system that had failed in the rear tire, replaced the bearing and showed my son every step what they found. He was up front and very reasonable on the price! I would recommend them to anyone! read more

I began going to "Friendly" on Summitview after my long time mechanic's son lied to me, and for the last time I would allow him to be a jerk. Mind you, I had been with this automotive shop since 2000, 18 YEARS! That day 2 years ago, was the "straw that broke the camels back". I called a friend and asked her how she like the service at "Friendly" at the Summitview location. She was very happy with them. The employees and up to the owner are FAB!! They treat women with respect, they know cars!!! They do a great job and are always kind and respectful. I would recommend "Friendly" to any one. Yesterday, I stopped in to have my windshield water reservoir checked as I thought it was empty since it was not spraying water onto windshield. Even thought, they were closing shop the gentleman I spoke to called someone to come out and check it for me. The reservoir was full, it so happened the spray line from reservoir to windshield under the hood had become detached? I must talk to my house/pet sitter about this...LOL !!! They did not even charge me for their time. I have not had a bad experience since I began taking my vehicles there 2 years ago. I have not been to the Nob Hill store so can't share any experiences there. However, if they are owned by the same man, I am sure service there is equally great!! read more