While on my way to Jackson I heard that crack of doom on the open road resulting in a nice star on…read morethe windshield. Not knowing anything about quality windshield service, I check on Yelp and saw that Stephen was close by. I contacted Stephen around 4:30 on a Tuesday and I was scheduled for 8 the following morning. The chip was a on the larger side, but Stephen took the time to work his magic and fix it. On top of that, he gave me a warranty in case it didn't work, I don't live in the area, so that was a nice surprise. Overall, a quick process and helped save me in the long run because he knew what he was doing and saved me from having to get a new windshield.

Stephen was responsive through the messaging inside the Yelp app, and provided simple pricing…read moreinformation without any complications. He also came to my location to do the job. Seemed like a great guy, and I would use him again.

Crack in windshield on our Vanderhall and needed immediate stabilization the people here r the best…read moreever. Do not go anywhere else if Pearl MS is near you.

I've used Glass Doctor of Jackson two times in the past couple of months. The first time was to…read morereplace a broken window. Because their installers were so friendly and professional, I used them a second time to provide a glass top for my office desk.

I scheduled a mobile windshield replacement with Safelite, prepaid for the service, and waited a…read moreweek and a half for my appointment. During that time, I confirmed the appointment multiple times, including the morning the technician was scheduled to arrive. Despite all of the confirmations, no one showed up. I never received a phone call, text message, or email informing me that the appointment had been delayed or canceled. I waited the entire day with no communication whatsoever. I contacted Safelite's national customer service department, where the representative confirmed that my contact information and address were correct in their system. He attempted to reach both the Pearl service center and my assigned technician, Nathan, but neither answered. I was given a phone number for the local office and told to call the next morning. After three separate attempts, no one answered that number either. With no explanation, no communication, and no way to reach the local service center, I ultimately requested a refund. I was informed that it would take 3-5 business days for the refund to be processed, despite having already paid in advance for a service that was never provided. I understand that scheduling issues and unforeseen circumstances can happen. What is difficult to accept is the complete lack of communication and the inability to reach anyone at the local office for an explanation or resolution. A simple phone call or text message would have demonstrated respect for my time and allowed me to make other arrangements. Unfortunately, based on this experience, I cannot recommend this Safelite location. Reliable communication and honoring scheduled appointments are fundamental expectations of any service business, and neither was met in my case.

I have a company car so they required me to use this shop. I booked and appointment (wouldn't come…read moreto me) at 1 PM in a Friday for a windshield replacement. They told me it would be 3-4 hrs for calibration. I was planning on waiting but an hour into it, they hadn't moved my car so I sat there for about 2-1/2 hrs and called someone to pick me up. I tried to call them at 4:30 for a status update. SAFELITE DOES NOT PROVIDE A LOCAL NUMBER TO THEIR SHOP ONLY AN AI GENERATED PHONE TREE. So I have someone drive me over there in the pouring rain at 4:45 only to be told my vehicle wasn't ready. I would've been fine with that if someone would've called me or I had a number to call for an update. The tech offered to stay late but I told him it would be fine tomorrow. They did call me the next day. The quality of the repair was good and the staff was nice. However, I received countless texts and calls reminding me of my appointment to the point of annoyance. Bit, when I tried to reach them I couldn't speak to a live person for a simple update on the repair status. I seriously doubt I'll ever use them again if I have a choice

Super professional and super nice! My new car looks great!…read more I Highly recommend this place!

Chris was very rapid with his response! Not only was he helpful, patient, and very reasonable, he…read morewas able to schedule my appointment within the same day! Blessed this man! Have I mentioned he was able to show up at work place within a couple of minutes and was able to get my vehicle done that day. After the service, Chris also assured that if there any issues, he'll meet up once more and fix it. --update-- Tiny bubbles all over windshield and some on passenger side. I have attempted to reschedule twice with Chris, but he never shows up due to things kept coming up. He let me know the first time and we forecasted the meetup a week out, but something came up and he rescheduled to early Sunday. I rescheduled that appointment because I didn't want him working in the rain. Monday morning, he was a no- show and did not let me know until 10 min after the meet up time. This is my first and last time trying mobile services. Sure, it's convenient but it's also shooting darts in the dark due to environmental factors. It's fine, I'll get it redone elsewhere. I'm redacting only 2 stars because he's a nice guy, but I suggest he keep his word and schedule better.

Front counter female was VERY rude. When she circled the windshield damage, she said we have to…read moredrill and it may take 30 min.​ we went inside and after getting all my info she said sign. I asked what am I signing. She said if it runs. I asked what does that mean? She said I told you outside. I said you did not or I wouldn' bea asking. Yes I did tell you...very condensending in front od an employee and a customer. I have always had excellent service...today will be my last visit!

I'm highly satisfied with my business here. The quality of tint is top notch. The customer service…read moreteam was nice, patient and informative. The wait time wasn't long at all, just a few hours. I definitely will be coming back in the future to continue business with them.

Cut me a round tempered glass. Had it done the same day! It's really nice. Fit great thanksread more

This is the absolute best place for anything glass. They are so experienced and take the best care…read moreof their customers. I have used them many times and every time has been a great experience.

The ownership has changed. I visited this location in December to have my Honda windows tinted. Not…read moreonly was the advertising of the special inaccurate, when I questioned the guy about the tint appearance he encouraged me to give it a few days due to the weather. Well I waited over a month and there were still bubbles and imperfections. Of course I took it passenger rear window still has bubbles after two months later. I would not recommend this location, especially as a single woman.

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Because they couldn't tell us what time they would be by to measure shower doors, we asked that…read morethey call 1 hr in advance so someone would be home. No call. Showed up and left (nest camera). When calling them back that we would be home in 10 min, we were told that we should have been home. Horrible customer service and won't be using them.

Prompt courteous and reasonable Definitely recommend his…read morework . He came same day I called and made my wife happy on her birthday

Very satisfied with the tint service done on my mother's car for a great price. Highly recommend.read more