Initially, Paul quoted us 4 hours of work to clean out our laptop due to a spill. Around 3 weeks later, our laptop was still not ready and the date kept getting pushed further. He asked to be payed in full upfront, by check, and citing money issues he was having and that his credit card machine was not working, which should have been a red flag. We were given conflicting accounts of the status of the computer over the first two weeks, hearing that the spill was cleaned and the computer needed to just be put backtogether, then the next day being told he was just getting to cleaning it. After two weeks of checking in with little communication, he finally told us the battery needed to be replaced, and asked us to order the part to his office for him, again citing money issues. He told us he was searching every day that second week for a battery to order for us and wasn't finding anything, my husband looked for 2 minutes and found multiple in stock on amazon readily availabile. We start losing faith in the project, and tried to get straight answers on when it would be completed. We were told one day that if he "worked another 12 hours on our computer we would still not have it completed that day," however magically a half hour later he calls my husband and tells him to come in and that the computer would be ready and that we made him feel bad. After getting the battery into the computer we were still met with a "Replace Now" error, and the computer would not stay on without the power cord(problems that we did have before dropping the computer off,) however when we asked Paul if the original battery maybe wasn't the issue he told us he never actually tested it, meaning we ordered a part out of pocket for a battery we didn't actually need. After swapping the battery the trackpad stopped working, an issue that set us back another few days. My husband left his office empty handed. Once we heard about the trackpad, Paul told us he would buy the part this time and 2-day ship it on a Tuesday (thus arriving Thursday). When we went to pick up our laptop on Friday, we finally got in touch with him after dodging my husbands call, but when I called a minute later from a different number he answered. He asked if we could wait until Saturday because the part wouldn't be there now until Saturday morning, and had no recollection of telling us about the 2 day shipping. When arriving Saturday, he tells us the trackpad part that came in was the wrong part and would like us to come back again on Tuesday. At this point we pull the project, not having confidence this would get done in a timely manner if at all, and having paid in full already we were SOL. We asked to have the laptop put back together in the best working order he can for pickup, when arriving home we realize now the keyboard no longer works, the fan is running on full blast when the computer is on, and there are now large scratches on the top of the laptop from poor handeling(issues all of which were not disclosed to us.) Of course, calling Paul after getting home we were once again met with our call being dodged and not returned. I would not recommend using this service if you would like your equipment taken care of and properly fixed. Our laptop came back to use in far worse shape and after almost a month, we still need a professional to now fix it further. read more

I have read several reviews about this business, most notably two of them stand out, one from Paul S from Whitman and another from Cheryl S from Saugus and I want the world to know that I do not agree with the review that both of them have posted. In fact I am appalled at the trash that they wrote about Pauls's Computer Repair. It could not be further from the truth. Are they both on drugs? Are they sure they have the right guy? There is something rotten in Denmark about their reviews. I have done business with Paul's Computer Repair for several years and he is without a doubt the BEST computer repair guy in the business. He knows exactly what he is doing...........there are no flies on him and if there are they are paying rent. He has fixed numerous problems that I have experienced on my computer many times over the years and he has always been reasonable with his prices, He is the BEST IN THE BUSINESS at diagnosing and repairing computer problems, he treats you in a professional and courteous manner and the repairs have always been completed in one day. I could not be happier. He is the GO TO GUY for any problems you may be experiencing with your computer. I mean......where else are you going to go? To Best Buy where they bait you with a low price up front then shove it up your fanny until it comes out of your mouth when it comes to charging you for the repair? Not me. I love Paul and if you do business with him you will too. You will never go wrong using his services. You can take that to the bank. read more

First off - Paul's delivered some of the best customer service I have ever gotten in my entire life! Why do I say that? A Thursday night before a holiday Friday, and my only two days to pull together a mass media packet and an online teaching class - and my computer turns into a brick! No one seemed to be able to help. It looked as if I was foonec to meet the Geek Squad but I called Paul on a lark, a hail Mary chance with an outfit I found him on the Internet. Well I was pleasantly surprised -- more like shocked -- that he set up an appointment for the very next morning at 9:30 - on a holiday! The technician at Paul's was very friendly, very capable. I went on to do some errands and less than three hours later got a phone call saying that my PC was ready for pick up. That's right, Paul's fixed my computer within 17 hours of placing my call. I was literally astonished, it was like magic! Furthermore, everyone was super friendly and pricing was 100% transparent and fair. Paul makes it a point to be honest with his customers. He will not only get my business in the future, but I'm going to recommend him and his techs to anyone in need of a local PC wizard. Thanks, Paul! read more

Paul's the Best! For the past two years, Paul has been repairing my computer. He's a perfect gentleman, and he's very trustworthy and honest. Above all, he's very knowledgeable of IT problems. He stayed for about an hour, and his rate was very reasonable. Just recently, a friend gave me a scanner without any instructions. I thought it was a piece of junk. But, Paul came to the rescue, downloader the necessary software from a remote location, and before I knew it, the system was completely installed. I recommend him to all of my friends, and I'm recommending him to you all too. read more

I wanted to let you all know what a wonderful experience I had with Paul's Computer Repair in Peabody. My Gateway (with Windows 95 and my dos programs) suddenly would not fire up. I made an appointment to bring my tower to Paul's Computer Repair. I dropped my "baby" off, said a few prayers, and left. I got a call later that afternoon that my "baby" was good as new - a short in the mother board. I am so impressed with their work. And what can I say about Eli, the technician that I met there as well. Five Stars to both Paul and Eli! read more

Over the years, Pauls Computer Repair has continued to satisfy myself, and many of my fellow co-workers, at our very large real estate company, on the North Shore of Boston. For many years, they are, and will continue to be our "go-to" full service, computer repair company. It's always a pleasure to do business with Paul's. They do it all, in a very professional manor. They are always there, when we need them. I, and my fellow agents will continue to recommend them, in the future. read more

I called Paul because I had many Issues with my pc. He came to my house the next day, as planned. He spent 2 1/2 hours diagnosing, repairing, cleaning up, tuning up my pc. He also spent a lot of extra time, at no additional charge, explaining and tutoring me as to the in's and out's of my operating system. He was professional, pleasant, knowledgeable, and courteous. And, I might add, reasonably priced. I will definitely recommend Paul to my friends and associates. read more

He went out of his way to help me! During the holiday season, Paul went out of his way to help me diagnose a computer issue over the phone. Even though he wasn't at his store yet, he spent an hour with me on the phone walking me through the problem and explaining the issue to me. He was knowledgeable, clearly communicated with me, and offered to help me work on a very condensed timeline. I would absolutely recommend his services for laptop hardware issues. read more

I want to thank Paul and his team, they came through for me big time. I have an older piece of computer equipment that is used for medical testing. It would be quite costly to replace this particular type of machine, which at this time, (Covid dollar diet) wasn't in the budget. For a fair price, and in short order, he was able to find the issue and get the device up and running like new, hopefully extending its life for another fiscal year. Thank you PCR. read more

I was having issues with my laptop not starting. I called Paul's Computer Repair and spoke to him about the problem I was having. He told me to bring it by the shop and he would be glad to look at it. I brought it by that same day, and within a few hours received a call back explaining what the issue was. He ordered the replacement part for me and within a few days I had my laptop back up and running. I couldn't be more pleased. read more

I had given up hope on my father's laptop when he spilled liquid on the keyboard. It shorted out the display, motherboard and keyboard. Paul was able to restore the machine to perfect working order for 1/3 of what it would cost to replace it. He also gave it a quick tune-up and it runs better than it has for a long time. Paul is a fantastic find and I recommend him to anyone looking for computer help! read more

i dropped off 3 older laptops to pauls on tuesday to get complete cleanup and tuneups on all 3. i picked them up on thursday, brought them home and to my surprise, all 3 were in brand new working order. they also installed, at no extra charge, free lifetime virus protection. pauls computer is a pleasure to do business with. very professional, and reasonably with pricing. thank you Paul!!!!! read more

I've been using Paul's Computer Repair for years. He has repaired a couple of computers for me. Each time he was very professional and the repairs were completed in a couple of days. The costs were very reasonable and he explained to me what the problem could be. He was spot on. I have recommended Paul to family and friends and will continue to bring my computer to him. Howard F read more

I recently used Paul's computer service to help remedy an issue I was having. He was able to resolve my problem immediately. He was courteous, patient, and extremely knowledgeable. I was exceptionally happy with the service and would absolutely refer him to anybody needing help. I will continue to use Paul's service for any and all my computer needs in the future. Thank you Paul! read more

Just contacted Paul with a difficult email problem and he diagnosed and resolved it quickly. I have sought and received his help several times. Each time he has been efficient and effective. He keeps up to date on new technology, his rates are very reasonable and he's accessible. I've brought equipment to him and he's also solved problems by TeamViewer. Always good results. read more

I love this computer repair store they have gone above and beyond in working with me in fixing my laptop to the point of full recovery. The service is amazing and the secretary is one of the kindest people you'll ever meet and deal with. My laptop crashed on the 3rd of July they worked on it so fast that I got it back yesterday and it has been working great ever since!!! read more

I have taken my computer to Paul a few times and he does excellent work. He was able to fix a hard drive problem the first time and the second time, he fixed a hardware issue. Paul is a lot less expensive than Communist Buy and he does NOT place spyware in your computer without your knowledge. He is Paul, a computer repair man, not The Government Squad (TM) read more

Paul is amazing and affordable! He fixed my computer remotely the same day I called. It was running slow and and crashing, and I thought I would have to buy a new one. He connected to my laptop from his office and I watched him clean everything up, put in protections and then test his results. All of a sudden, my computer was working like new. Thanks Paul! read more

My hard drive was failing and I finally decided to get it replaced. I called Paul and he got the process going. He bought a new drive for me and when it arrived he called me back to notify me and to bring my computer in. Paul told me it would take a day to replace the drive and reload Windows 10 and he lived up to that. I have had no problems since. read more