Stephen is great to work with. Great communication. He quickly diagnosed my problem, kept me…read moreinformed of what he was going to do. I had my laptop back quickly. Stephen followed up to make sure I was satisfied. Definitely will use him again. Plus he has a cool pup!

From the owner: Over 20 yrs of experience and knowledge, Customer Service is my main priority. I have worked with…read morelarge Fortune 500 corporations and all levels of execs, to working in small Mom and Pop computer repair shops. I got into IT as a career, because I like helping people, and technology certainly gives me the chance to do so. I also stay very affordable so everyone can get the help they need. I specialize in malware removal, computer maintenance, upgrades, physical repair, email issues, network issues and data migration. I also work on Mac's in most cases

I have dealt with many computer technecions over the years. My dealing with Rich was by far the…read moremost pleasent experience I have had. He is knowable and and explains what needs to be done in a clear, concise way. His pricing is fair and well worth the money. His main concern you and your satisfaction.

He solved all the problems I was having with the browser I've been using that eliminated my history…read morecontents, including passwords, favorites and browser history . Now I don't have to sign in to my email account 10 times a day. He openly shares his experiences that support the basis for his philosophy that provides an education for those of us who are neophytes.

Great place. Good service, fair pricing. Did a great job moving my pictures from phone to…read morecomputer and shared his tech knowledge with me

My laptop was very slow. Orlando presented me with several very good low cost options to fix this…read moreissue. He set me up with a "new" used laptop and had it loaded with all my existing files, all within the day.

Mr. Thompson, the proprietor, quickly analyzed my problem. I couldn't properly update; the HD was…read morebad and was unable keep up with the demands of the processor (or something like that, I'm not a techie). He suggested putting in a SSD drive. That was exactly what I needed, since I had long complained about the slowness of the computer's response. Very reasonable--less than $200. Did it within a day. A comment about parking: if you're using GPS, it will direct you to the address on Main St. No parking there (maybe other side of the road, I don't recall). If you're coming through High St on the divided lanes, go through the light at Main. Turn right onto S Wolf St. There's a little sign maybe 100 ft. in. The entrance is in back--you'll have to ring a bell. But don't let the unimposing nature of the facilities put you off. He'll do excellent work. P.S. Some reviews below complain about Mr. Thompson's gruff nature. True, but again, don't let it put you off. Once it's clear that you have a real problem and are serious about getting it fixed--he's professional and straightforward.

This company is unprofessional to start. I brought them my ROG ally to repair and he said he wasn't…read moresure if he could fix it but his buddy might. Then after I left it with him I didn't hear from him for months. After I then stopped in and requested it back to take somewhere else when I stopped in to pick it up. The device was more broken then when I left it with him. A broken trigger and all of the screws missing from the back plate and the heat sink removed from the cpu. Now I can't take it elsewhere to get it fixed because he basically destroyed it. And then had the audacity to say well I'm not going you any money. I absolutely will tell everyone never to go hear for anything the guy is rude and disrespectful.

Extremely knowledgeable and efficient. I will definitely use them again. They were on time,…read morefriendly and fairly priced, A very high value.

From the owner: Experiencing technical difficulties? Maybe your computer seems to be running slower than usual or…read moreyour printer is refusing to connect to your network, rest assured that we're here to assist you. OnSyte is a reputable local tech repair and support company dedicated to simplifying and streamlining technology for those who may encounter challenges. We provide a comprehensive range of On-Site services tailored to meet your specific requirements. To schedule an appointment at your convenience, please don't hesitate to contact us via phone, text, or email. Our team will promptly arrange a suitable time for assistance.

These Guys are awesome, they recovered all my data and fixed up my Laptop as promised, will…read morerecommend them to anyone who needs good honest help!!! Thk U!!!!!!!

On June 13, 2024 I left my laptop with Ron for a simple repair of the power cord connection. TODAY,…read moreAugust 26 I was finally able to retrieve my computer. I keep reading and rereading all the glowing reviews of his work ethic, kindness and efficiency and am STILL wondering even as I write this review WHY I was not treated with the same respect and dignity bestowed on other customers. During these 74 days I received no update on the progress of the repairs. A physical trip to the shop found an "intern" sleeping at the desk when I arrived. His response when I asked for my equipment was that he had no idea where Ron keeps anything. A phone call revealed that Ron had ordered a part so the laptop was not ready he would call when the work was complete. Rather than go into all the sordid details, let me just say there were numerous phone calls, text messages and emails trying to retrieve my property. I asked for an appointment which also fell on deaf ears. About two weeks ago I called the office and he actually answered. Ron was totally oblivious to his behavior over these weeks and acted as if he was the magnanimous business owner who would bring the laptop to me. That evening as I waited patiently 30 minutes past the appointed time, no RON. Much later I received a text telling me had car problems, he would call to reschedule. Aweek later no communication. Today I went to the office fully prepared to call the Lancaster City Police if my property was not released. I now have the laptop. No explanations, no apologies. In closing, the very few negative reviews of Lancaster Computer Company I dissected revealed to me that Ron always blames the customer instead of taking responsibility and plays the game of how attentive, hardworking, honest and innocent he is in each instance. I feel certain he will use the same tactics here on my story. I am a 70 year old Senior and veteran who gives people the benefit of the doubt, so I will let you make your own judgements. 74 days for a minor repair. Marlene H.

These people do no advertising. They must be the "Best kept Secret" in the area. Myself and my…read morefriends have been using them for about 2 years. They offer tons of IT and pc repair services. If you have gone somewhere else you paid too much and did not get the quality of work this company offers.