I have taken my car to Washman car wash on MLK for years. I spend around 80 dollars to have them vacuum and shampoo the carpets and wipe down the interior, in addition to washing the exterior. I have never been disappointed, but since we are about to list our car for sale I thought I would splurge and have it professionally detailed to really get the hard to reach places that I didn't think I could effectively clean on my own, as well as have some of the scratches buffed out of the exterior. I have never in my life regretted spending so much money on a service that did not even come close to meeting my expectations.
I wish I could show pictures of what my car came out looking like. The once small scratches had turned into much larger areas of terrible looking surface scratches, presumably because the guy tried to use something abrasive and didn't do a good job? The car was covered in large areas of scratches rather than just small ones. The interior hardly looked like it had even been wiped down, despite the fact that the tech worked on it for 5 hrs. The door interiors, dashboard, and even the seats looked as though they had been sprayed with some kind of conditioner but not wiped off. It was splotchy and still dusty. There was actual debris (one of those mini pine cones) on the dashboard vent. The trim on the exterior was untouched and had white streaks from whatever solution had been sprayed and not rinsed or buffed out. I couldn't really believe what I was seeing after shelling out 400 dollars. My husband assured me they would make it right, so I called and sure enough they scheduled someone to come out.
To make a long review a little shorter, the scratches buffed out nicely but nothing else was remedied other than the mini pine cone I pointed out and the trim I had to remind him to do. He did not wash the car again. It was covered in some weird white spray on the outside. There was still loose debris on the carpets that the first guy somehow missed, there were marks on the leather that didn't get wiped clean.
He called me out to look at the car when he was done and I didn't know what to say. I said it was fine. Then in my frustration I grabbed a towel and started working on the car myself while he sat in the driveway in his car. He obviously saw what I was doing so he hopped out and started making excuses about why he wasn't able to do certain things (like getting the leather cleaned properly which is what I was working on). Either this company is hiring techs without any skill set, or they aren't giving them the proper tools to do their jobs properly.
I ended up taking an afternoon off of work to clean the car myself and I was fuming the whole time in absolute disbelief at the things they missed or just didn't bother to do. I got all of the weird white stuff off and the streaky film that was left in all the areas they buffed out scratches. The interior was restored with the simple use of Armor All and a microfiber cloth. As I mentioned, this was the absolute biggest waste of money I have ever spent. Save yourself the money and aggravation and take it to washman to do a great job on the big stuff, and then get the details done yourself - this company has taught me that if you want something done right you have to do it yourself. read more