The staff was very kind during the process of putting my sweet boy to sleep which was appreciated. Also very thorough and helpful during the treatments even though it didn't work out. read more

I've been to multiple vet practices over the past 8 years and A Pets Choice on basse will always be the best You can tell the staff really care for your babies and they go above and beyond to give extra resources. Special thanks to Ellie at the front desk and to tech Dan and Dr Schade who truly care for your babies like their own. read more

Everyone here is super sweet! I've been coming here for the past 2 years and always feel like my girls are taken care of. I love taking my girls here and if they hate i read more

A Pet's Choice Veterinary Care - Chloe bean - Veterinarians Near Me - San Antonio, Texas

Scheduled an appointment days in advance. Confirmed the appt via the text service they use. I come to my appointment today and they say it's unconfirmed and that's extra. $110! Utterly ridiculous. I showed the proof my appt was confirmed and they said they didn't get anything on their end. So, that's my fault your system didn't work? Didn't even try to accommodate or right their wrong. First impression, sketchy business practices. I wouldn't trust this place if they can't even fix a mistake that THEIR system caused. read more

A Pet's Choice Veterinary Care - To confirm the appointment, I say "Y" - Veterinarians Near Me - San Antonio, Texas

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This is a great veterinary, very nice people who love our dog Murphy. Everything's explained well and the prices are reasonable. The vet tech Amanda is so nice and Murphy loves her! 5 stars from us. read more

I've been going to this vet for the past 2 years and always received great service and care for my dog. Highly recommend!

Set my dog at ease. Took the time to explain and educate, which is very much appreciated!

Dr Reeder was excellent in her professionalism and delivered high quality compassionate care: able to provide flea and tick management for my elderly male Yorkie, Theo. Vet assistant Jenna, provided skilled service to Theo; soothing Theo with utmost care when Theo needed it most during the initial phase of the vet visit. Theo was very uncomfortable from fleas and was irritable from the heat from the hot day and from the trip to the vet. Theo's energy was mostly exerted from constant scratching himself from fleas; making him dehydrate and too tired to adequately drink water. I knew it was really important to manage his fleas since it was majorly affecting his quality of life. Jenna documented responses to relevant questions about Theo's issues and Jenna demonstrated a high skill set towards handling and comforting animals. Dr Reeder asked questions about Theo's daily pattern for hydration and nutritional needs. Dr Reeder detailed her assessment results as dehydration and a recommendation for a senior blood work panel. Dr Reeder added reasons for legal vaccination responsibilities for pets. After careful review of past reactions to medical issues, Dr Reeder listened to concerns and accounts of Theo's response to treatments in the past. Dr Reeder's care for Theo involved several factors that come with experience as a professional Veterinarian and ability to consider and include important information from care givers. Theo will not allow me to cut his nails at home. Theo had to be muzzled for a nail trim but to my amazement, Jenna cut Theo's nails and was gentle and reassuring towards him. Theo did not show signs of agitation when he was brought back to me. After Dr Reeder's careful expertise in consideration of Theo's care for best quality of life, My Theo received his Nexgard chewable prescription for a 4 lb Yorkie. Obtaining his medication with an external prescription is a different matter but finally obtained it at Walmart. I brought Theo home and gave him a bath, medicated him with Nexgard chewable and he was able to sleep well finally without constant scratching. I paid 35 dollars for the nail trimming and 80 dollars for the pet examination. I received a 6 month prescription with another refill. I was very happy with the care provided to my Theo. read more

A Pet's Choice Veterinary Care - Theo relaxing and enjoying himself with family at Garner State Park~! - Veterinarians Near Me - San Antonio, Texas

I cannot say enough positive things about this clinic and Dr. Grilley. My husband and I have 3 fur babies, and not only are they our literal kids, but they are ESA animals and very very much needed and loved. Dr. Grilley has always shown kindness and patience, even with my crazy River who has anxiety and triggers after coming from an abused home. And for me, I'm always worried about how she will be treated, I want everyone to love her and see beyond the reactiveness. We just had our other girl, Rose, have surgery, which we were very nervous about. Dr. Grilley made sure to talk to us about everything, in detail, so we felt SAFE. Which is the most important. I can't imagine ever wanting to take my girls to a different place or a different vet. She really is the best. Thank you to her and the entire staff who care for our girls, you have no idea how much we appreciate you all and are so grateful. read more

In March of this year I had brought my dog Marshall, he was my Maltese he was 7 years old. He was very sick. He was my heart. My best friend. I had to put him down, this clinic was very caring and understanding of our feelings. They put a candle out in the waiting room out of respect that we had to say our goodbyes. Also want to add the clinic is very homey, comfortable to be. I will definitely go back for their care when I take my future pets to be seen. Thank you! read more

Don't count on them. I have had so many issues with their "system"! I've always paid every bill which is a lot because I have 6 pets. I booked an appointment for my pet Brisa on Sunday for Tuesday at 9 AM. A pets choice sent me a text message to confirm my appointment on Monday. I sent back Yes to confirm. Tuesday at 7 Am they confirm AGAIN and at 8 AM I showed up early for my appointment . When I arrived I checked in the lady at the register and she said oh we tried to call you. We have canceled your appointment. I asked why she canceled my appointment and she said because I didn't pay a deposit fee for a visit because of a cancellation from a prior pet. I explained the situation about the prior pet and said: that that was a misunderstanding. I canceled as soon as I received the initial text message asking me if I wanted to confirm cancel or reschedule. I told her the note should be in the system as the lady told me she would note it. She said oh well there no note and you still have to pay a deposit to book a visit and we tried to call you about that yesterday. I'm in court a lot so I don't get to answer my phone but looked back and saw no missed calls. I like to text that's why specifically picked this place back before it was a pet choice. She explained that they could see me now but they were required to charge me a $25 work in fee. I'm no longer a customer. I left with my pet and we will find a new team. They're not compassionate or helpful when your pets are sick. It was a wonderful place before it turned into a pet choice and now it's not my choice and definitely not my pets! I feel like I was price gouged. They waited until I arrived, sent a text to insure I was coming, and then thought I had no other choice but to pay or would be too invested to leave. I would rather pay the emergency hospital thousands and wait hours than see my pet on short notice than return to this vet. The vet I saw in prior visits were great but there STAFF and POLICIES are horrible nobody knows what they are doing up front which is incredibly scary! read more

A Pet's Choice Veterinary Care - Text from 5/21 at 7:05 AM confirming my appointment for same day. - Veterinarians Near Me - San Antonio, Texas

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I have no clue what the heck was going on there during covid. I am Sooo happy they have the clinic back up and runnung again. The phone company they were using was horrible. I decided to give them a try again. Polite over the phone, 55 for annual vet exam for my kitty whos been seen many times there before and 13 for rabies. Some may think that's expensive but let me tell you- it's not. Some places charge you 30 for rabies vaccines. I'm calling from California and managed to get the appointment time I needed and update my information as well as inform them of the individuals taking my pet. I am pleased with their service. Please give them a try. read more

A Pet's Choice Veterinary Care - kitty girl - Veterinarians Near Me - San Antonio, Texas

My elderly dog Had surgery. The price of the surgery itself started at 1700 dollars. We talked with the Dr and vet tech and was able to get it down to the price we could afford with out breaking the bank. ! I recommend then vet . Thank you to all the staff and taking special care of our senior dog! read more

A Pet's Choice Veterinary Care - Veterinarians Near Me - San Antonio, Texas

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We have been taking our dogs to this vet since we got our first dog back in August 2020. We specifically have been working with Dr. Horton and her assistant Amanda during most of our visits. We moved recently and tried out another vet but decided to stay with APCB despite the longer drive because of how professional and compassionate the staff is at this vet office. We just had our annual checkup appointment and both of my dogs experienced a lot of anxiety and were hiding under the chairs. The whole staff was so patient with them to coax them out and into the exam room. During their checkups, they were mindful of how they can keep my dogs as comfortable as possible. There was a bit of a wait in the office but to us, it's worth it because of the high quality care both Dr. Horton and Amanda provide to our fur babies! read more

A Pet's Choice Veterinary Care - Veterinarians Near Me - San Antonio, Texas

I absolutely loved this office. They staff were able to work my Ashley in w the Vet's ok. Loved the Vet tech, Chashni sp ? Chashini took time to answer my question and look over my cat, Ashley. I wish I could remember the Vets name, she was Great ! I will be going back. read more

A Pet's Choice Veterinary Care - My Ashley was finally able to start eating after her antibiotics - Veterinarians Near Me - San Antonio, Texas

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My vet was closed and so desperately had to find someone else to take a look at a puppy my cousin owns. I loved my experienced there. The vet was awesome and explained everything thoroughly. The vet techs were great as well. I can't say anything negative. I'm glad I found them and will continue to use their services with Max! read more

I like vets like my dog likes vets ... he doesn't. I found this vet has reasonable rates but they'll nickel and dime you to make it worthwhile for them. Double check your receipt for missing items. I got a $12 tube of meds that he needs for chronic dry eye and they didn't put it on my invoice so I could get it somewhere else. Now they want me to pay another vet visit and they tell me it will go up from there. ‍ I am retired on a fixed income.. I just paid $750.00 in June , now they want to charge me again for a very obvious chronic condition. To tell me the same o . Where's the humanity? The compassion? At least a little empathy here would help. At this point I'm ready to go vet school... read more

A Pet's Choice Veterinary Care - Rocky - Veterinarians Near Me - San Antonio, Texas

Before I came in, I asked for pricing. I told them I did not want any surprise prices when I come in. They told me a set price for what I needed done, but when I was in the office, I was told totally different prices. While my dog was successfully treated today, I was charged an arm and a leg, for stuff I don't even know what for. For example: "Clinical Support* - $14.50" Wtf is that? Needless to say, I will never return. The name itself is a joke, as nothing here is affordable, smh. read more

From the time we entered the door until we left everyone was extremely cordial. Technicians took a personal interest in Lily asking about her and commenting on how beautiful she was. Our Veterinary Technician Jada was thorough. She relaxed Lily before taking her in the back for her shots and complete physical examination by the Veterinarian. We did not hear her yelping or barking. We were told she growled a little when they attempted to check her teeth so they took our word on her gum & teeth health. Unfortunately they were unable to clip her nails. We will continue to work on touching her paws so her nails can be clipped and hopefully avoid sedation but that is a possible option in the future. She is a rescue and her nails were not regularly clipped. The compassion and flexibility they showed was admirable. They knew when to stop so as not to cause any undue stress or trauma. Next time we'll bring some treats for her since she turned her nose up at the milk bones they offered. The prices were very reasonable. I recommend A Pet's Choice Veterinary Care Basse Rd *****. read more

Today we were feeling a bit iffy about one of our dogs health, so we went in around noon. The front desk said we could have a curbside appointment at 1:30 pm w/no guarantees that we would be seen at that time as there were lots of sick animals today. Fine, we made the appointment. As we were waiting we changed our minds and decided we'd rather go home and monitor the dog instead of waiting in the parking lot for 90 minutes minimum. We CALLED IN TO CANCEL our appointment. 1:30 rolls around and we receive a voicemail that we had no call no showed and that going forth, we would need to put a deposit down to make appointments. We called in to explain that the appointment itself had been made with less than 90 minutes notice, and we had called to cancel. They didn't care. Since we had canceled w/less than two hours notice we'd need to pay a deposit going forth. Even though we've been patronizing them for over 10 years, I guess we lost their trust! This in itself isn't a big deal, it's just the straw that broke the camels back. HOW CAN WE GIVE TWO HOUR NOTICE IF WE JUST MADE THE APPOINTMENT 90 MINUTES PRIOR?? WE GAVE AS MUCH NOTICE AS WE COULD. OTHER PEOPLE, PLEASE TAKE YOUR PETS TO A BETTER RAN VETS OFFICE. THERE IS NOTHING "AFFORDABLE" ABOUT THIS PLACE, 24 HOUR EMERGENCY PLACES PRICES ARE COMPARABLE.YOU MIGHT AS WELL GO TO BLUE PEARL! To the couple of great people who work there, we'll miss you, but we can't keep patronizing a place that doesn't value it's patients/customers. read more

We've taken our adopted Pitbulls to 3 locations for Thrivewell Pet Care aka Affordable Pet Care. They have been really good with our pet needs, to include approving cheaper prescriptions from third parties. Every location has been clean and attentive. We were told another group was buying out the practice except for one location and wed have to reenroll with the new company or just go to the one location, that's not close to our house. This place is definitely cheaper and as good as the other vet my daughter used to take her dog to in Castle Hills to. I haven't had to go to the vet yet and didn't reenroll with the new company. read more

What a Joke of a name. "Affordable pet care" Not only did I end up paying almost $300 for ring worm treatment for my cat, but they went ahead and scheduled a check up for weeks later. After sitting in the car nearly 2 hours after checking in they finally decided to tell us that our cat needs to come back again in two weeks because she still has a slight bad spot. Sooo 2 hours of waiting and $70 just to tell me to come back in two weeks??? These people will milk your wallet as long as you let them. Wish I would have known before I was out $400, DONT MAKE THE SAME MISTAKE read more

Been on hold for 30 minutes just to get an appointment. Called 5 times and always put on hold. They say "Thank you for choosing affordable pet care, is this an emergency, please hold" then put me on hold... Does not even let me talk. I go to the place, and they want to charge me extra for on the spot assessment with no appointment. read more

Horrible service. Before coming I asked for pricing. They lied about pricing and did treatments I did not approve of. Do not go. They do not care about your animals. They care about money. read more

Honestly zero stars if that was an option. I have been bringing my animals here for 7+ years. It has just gotten progressively worse with every visit. This place is ANYTHING BUT AFFORDABLE. Do not bring your pets here unless you like being over charged and forced to do unnecessary and expensive tests. read more

I have used this place several times. I have used the to put animals to sleep to getting low cost vaccinations. Rabies shot for 10 bucks and no exam fee. Yes please! I will take it. I get my animals their yearly checkup but I just needed a rabies shot for the moment. I call all over town looking for an affordable place since it is the middle of the month and pay day was well over two weeks away. I don't know why I didn't think of them first! I was in and out in about 20 minutes. They gave my hounds some treats and even though I was embarrassed by my big goofy mutt being just that, they thought he was sweet and loved all over him. They were gentle with my nervous soul of a dog and gave her some treats and off we went. All of their prices are reasonable and the staff is great. I will be back for my future doggie needs. Beware there is some crazy construction going on around there. If you take Blanco to Basse you can get there pretty easy, if you come up Basse you will have to take a detour through the neighborhood, I don't know how easy that works but they appear to have it marked pretty well. read more

I previously enjoyed taking my little Pekingese to this clinic. However, when her heart worm medicine ran out the Dog pharmacy required an approval from my vet. The vet then required an unnecessary heart worm test, although my dog had been on the heart worm medicine continuously. I asked to speak to the vet who never returned any of mine or my wife's several calls. The clinic's solution to solve the problem was to ignore it. How RUDE! Well I guess they could not justify requiring an unnecessary test just to run up the bill. They should change their name from Affordable Pet Care to "We're going to run up the bill, because we can, clinic". They lost my business and I hope no one else gets taken by them. Too bad Dr. Horton, when a simple phone call may have avoided this problem. read more

A Pet's Choice Veterinary Care - Please don't take me back to Affordable Pet Care, Daddy - Veterinarians Near Me - San Antonio, Texas

I'm only giving them two stars because they used to be good, and because I think 1 star would mean they actually harmed my dog. This is friggin long story, but the bulletpoints are that they only want your money and cannot be trusted. Take your pets elsewhere, there are so many other options. This hospital has changed a lot over the years, and I sincerely think they should change their name, because it is very deceiving. We take our dogs to the mobile pet clinic at Locke Hill Feed Store to get their shots, and I keep all of their records. We WERE taking the dogs to "Affordable" if it was something that seemed minor, or Castle Hills Companion for more major stuff. Affordable always kinda insinuated that we weren't getting our dogs vaccinated ANYWHERE just because we didn't get them done there. I now believe that their receptionists are told to say things along those lines so that they can have more of an income stream for that. This week, our chihuahua mix was not eating or drinking, and there was blood in her urine. They were able to fit her in the same day on Wednesday, and were told that we should collect a fecal sample, authorized X-rays, and after waiting to hear the results, the doctor said that there was an unidentified mass in her g.i. tract, that was hopefully just fecal matter. We paid $600, which also included flea meds(our bravecto hasn't been working on them) and i.v. fluids, and were told that the X-rays were being sent out to radiology(told this by the DOCTOR, not a Tech), and that we should collect a fecal sample. We were told that we would hear from them the next day about what the radiology dept. had determined. Then, the next day Thursday, we don't hear anything, but we still hadn't been able to collect the poop for the sample, and I was off the next day, Friday, also. So, Friday, I call around 12:30, and am told that the Techs are out to lunch, and can they call me back? Sure, no problem. Then, finally around 3:15, I get a call back, and she says 'We've been kind of busy, sorry for the delay. I wasn't here yesterday, but I am told that you need to pay for the X-rays to be sent out to radiology." Argggghhhhh. I'm not even talking about yesterday and you should be able to access my appointment day, right? Then you tell me that your hospital hasn't seen this dog in two years, and while it is frustrating, as dogs age, a lot can happen in two years' time. I say that I was told that the X-rays were sent off and we would be hearing from y'all yesterday, but nothing, and AGAIN you say you weren't there yesterday. Ok, lady, so we dealt with 4 people on WEDNESDAY, and I'm pretty sure if your hospital has been around for 15+ years, that y'all have a way to make notes on the files in the computer, or you can find one of the 4 people we spoke with on WEDNESDAY, not yesterday. I say"So, if someone from your office told us that the x-rays were being sent off to be looked at, but maybe you forgot to charge us for it, I still have to pay?" "Yes ma'am." And it was the DOCTOR who told us the ball was in motion, and now they want another $101 for something you told us was included? Why in the heck would I ever take any of my animals to you again? No more. This place has changed for the worse so much, and they are no longer less expensive than other much better institutions. read more

Fast and affordable. Switching vets definitely. The staff was very knowledgeable and friendly. I have no complaints except one minor thing. I was never quoted on anything over the phone or before the doctor and injection was administered. Therefore I had to pay whatever they charge without knowing ahead of time. Not a big deal but it might be for someone who is short on cash but loves their pups! read more

A Pet's Choice Veterinary Care - Veterinarians Near Me - San Antonio, Texas

I went to this place 35 years ago at a different location on the same street. They are very helpful, nice to my pet and have better pricing from what I can see. Yes, I like this place so well that I'll drive into Oblate to take my pets. read more

If I could give this place 0 stars I would, I have never experience a more unprofessional front desk staff. My family had been coming to this place for years for their pets but when I took my pet the front desk was rude, lack compassion and are unprofessional. I even asked simple questions like where I could buy flea medication and the front desk flat out said "I'm not gonna tell you that" (They apparently changed their policy so your pet has to be seen or they won't sell you flea medication) Safe to say I will never step foot in this place and quite frankly you'll be better off going somewhere else. read more

We have been bringing our pets here since 1999. The staff and doctors from the past 5 years or so until now are the best so far. Dr. Horton and Dr. Grilley are the vets we see most often. Our pets have had surgeries there and I received updates over the phone, which was very nice. The vets and staff know our pets and are always very helpful. While all vet care is expensive, I appreciate that I am given an estimate of any treatment and options are always discussed before deciding on what to do. The techs and front desk staff are incredibly helpful on the phone and in person. If you visit the vet, you always get a call the next day to see how your pet is doing. If you have any questions or concerns, they get back to you by the end of the day. read more

Very unprofessional I will never be back here laziest office workers ever Their curbside service they are offering is very on organized they do not explain it to you whatsoever and gave me attitude for not knowing read more

The pet assistant/receptionist Dan has always been the best and most accommodating when trying to schedule my new puppy her vaccines and appointments. Everyone treats my puppy with so much love! She really enjoys being there. Will be scheduling my other doggie an appointment there instead of Banfield. I wouldn't let these negative reviews take away from the wonderful experiences I have had here! read more

Wha a pitiful staff. Tried to take an injured stray cat there but the prissy receptionist (Dan) was a joke. Absolutely inflexible. So much for quality pet care and professional customer service. Don't expect any semblance of care at this place!! read more

I understand that the appointments are so that the doctor and the patient do not waste time and are treated with respect. I have come for a couple of years. I arrived at 2:40 at my appointment at 2:45 pm ... after me, 3 patients arrived and they passed them to the rooms before my dog, why?.. I dont know. They passed me to room # 3 at 3:35, the doctor arrived at 4:00, the doctor took 7 minutes to see my dog... I no longer wanted to waste my time there, I left the room at 4:40 pm ... I'm going to look for a doctor who is respectful and with a better service... the service in this place is disgusting. I lost 2 hours, I do not recommend the treatment I received from anyone. read more

The staff was great and good to my kitty. It was hard to get a hold of the doctor for specific questions and wasn't much help when I did. I believe she did the best she could! read more

First let me say, the reception and staff of APC Basse are great with animals and this review is no reflection on them On the morning of December 17th, 2020 I brought my Newfoundland, Boomer, to an appointment with Dr. Horton. I listed his symptoms as weakness, lethargy, diarrhea and a cloudy right eye with poor vision. After she examined him, she called me to inform me of your findings. she told me his weakness, lethargy, diarrhea could be caused by digestive issues, his eye issue was most likely a manifestation of another problem and stated "his labs from October looked good". She prescribed some eye drops ($160), gave me a referral for another doctor to look at his eye and sent him home. When I brought him home, his symptoms continued. I went to work and my wife stayed home with him. At approximately 4:30, my wife called and said there was something wrong and she was trying to get Boomer up to get in the car to go to the pet emergency room but he couldn't get up so I immediately left work to help her. 15 minutes later, my wife called me and said Boomer had stopped breathing. When I got home, she told me he threw up, let out a loud yelp, began to shake, took gulp of air and went limp. Boomer was dead less than 8 hours after you told me you examined him. About 5 years ago Dr. Megan Boening, formerly of APC Basse, examined Boomer and with an echocardiogram, confirmed he had SAS, a potentially serious heart condition. She told us if precautions weren't taken or we didn't seek prompt treatment if he became ill; any illness that could effect his heart could be fatal. My wife and I have gone to great lengths to try to keep his weight down (before the Pandemic and the hip surgery), make sure Boomer didn't over exert himself, ate well, and took the medications she prescribed to keep him as healthy as possible, which we did with excellent results. In August when he needed hip surgery, an echocardiogram was done (by the same people who did his first echocardiogram 5 years ago) prior to the surgery to make sure his heart was well enough for the procedure. When they compared his first and latest echocardiogram, they concluded his condition was unchanged so the surgery went as expected. APC-Basse is the only veterinarian service we ever used since Boomer came to us as an 8 week old puppy, more than 9 years ago. When the Pandemic hit and owners were no longer allowed to accompany their pets into the clinic, I became nervous because I felt I needed to be in there to speak for Boomer to assure nothing would be missed or overlooked in his treatment. I am not a doctor, I had to assume Dr. Horton knew what she was doing and I made the mistake of trusting her. She knew of his heart condition and ran no tests to find out what was wrong with him; she relied on tests from October, two months prior to this appointment. Since first coming to APC-Basse in December of 2011, we've seen numerous very good doctors come and go and noticed the jumps in prices for services. Yet, we stuck with APS because we always felt Boomer was getting excellent care and good medical attention until we began dealing with Dr. Horton. I blame myself for allowing her to continue treating him. My advise is, if you go to ACP Basse, the reception and staff will treat your animal with love and care but I highly recommend you avoid Dr. Horton. read more

My wife and I have been taking our pets here for more than 12 years. A couple of years ago they went under new management. At the beginning they were great and since the takeover we noticed things were going downhill towards our pets care and just how we were treated. Well, our latest was the final time and the search for a new and caring vet has begun. They told my wife this last time that they couldn't work with us on scheduling and if we wanted, we could be a walk in customer and they would charge us the 35.00 fee. Also, if we made an appt and showed up late, we would also he assessed the same fee. My wife explained that we're long time clients and Gabby needed to be seen and it was hard for her to sit and wait because of her teachers scheduling. We've walked in before and have waited for hours before being seen. They replied there was nothing they could do and the 35.00 dollar fee remained no matter the circumstance. My wife told them we would be picking up the pets records for another vet. Shame that it all becomes more important about the dollar and not the treatment. They're just not the same vet anymore. It's been very routine with them and not in a good way. read more

We loved it here. The staff was amazing and the doctors were awesome. BUT...We decided to take our pets elsewhere because it became to much of an inconvenience. Basically they started charging for two visits. You can't take your pet anymore to get routine check and vaccinated. You have to book two separate appointments (one for the check up and a separate one for the vaccinations). This no longer worked for us. We have busy jobs and taking time for two appointments was not convenient. Unfortunately they lost our business with that change. read more