Brought my 90 year-old mother here after hip surgery for acute rehab. HORRIBLE place - took her…read morehome after 4 days. In that time, she only had 1 PT session; the food disgusting; the RN giving out medicine was beyond hateful. The facility was old and dingy.

I added this business over two months ago. I have been putting this writing off…read more So I will start now... They took care of my dad with patience and care. Whenever I visited, I was treated warmly, and my father was always resting comfortably in a clean room and a pristine bed, with carefully laundered, comfortable clothes. He had dementia, so he was unable to tell us how the staff was treating him (and never having been the type of person to complain) we had to take non-verbal cues. All the cues pointed to a staff that was both patient and caring. Trust was essential to us and something we considered heavily before deciding on a place for our beloved father. During his final days, our family experienced feelings that I cannot properly put into words here. Likewise, I am unable to express how sensitive the staff was in their treatment of my father. I imagine that they deal with loss on a regular basis, but never once did they regard our grief casually. My father was a kind, gentle, man and was known for his singing voice, his whistling, his love of jazz and his love of the Word. The staff made sure he was able to enjoy all these things during his final days. They all knew him by name, and said he was easy to care for and easy to care about. This was evident in their heartfelt farewell. You can not pay someone to care, and [care] is what they did here. Perhaps I have not adequately relayed, but in my heart I will absolutely, always appreciate every last member of this staff for giving of themselves so selflessly, when it counted most.

We loved this place!!Everyone was so friendly and very welcoming to me,my mom and my Uncle!!Such a…read morebeautiful facility!!We can't wait to go back!!

My mother has been a resident in assisted living for almost 3 yrs. The staff are very friendly and…read moretake excellent care of her. It's knowing that she lives there which allows me to vacation without worrying every minute about her. The precautions they take because of the pandemic have also been first rate.

We took a tour of this facility on Saturday while researching options for my in laws. We decided to…read morevisit this facility because they offer the full continuum of care from independent living to assisted living to skilled nursing. I really liked a lot about the facility and all the employees we met were super nice and helpful. The main dining room, bar, and lounge areas looked like a country club and indeed we found out that they have a happy hour that is apparently very popular. I liked the fact that the independent living apartments had patios & balconies. However, there were a couple of negatives. The main one was that the facility seemed a little dark & dreary inside despite the fact that it was a beautiful sunny day. I think it is because the facility was built a long time ago (The Carriage Club has been there for over 20 years) and they have added on over time. It's a shame, but we ruled out this facility because of the darkness. They really should do some remodeling to give the space a more contemporary bright & open feel.

Brookdale was once a quality senior place, but things are deteriorating so fast that most want to…read moreleave. The management cannot keep up with basic services such as housecleaning and do not offer a rebate for services omitted but already paid for. The food has become so mediocre to bad that many residents go out more often than eat in, eve though meals are provided 25 times a month. And the place is decrepit. If it did not cost so much to move, most residents would be gone. Worst of all, the resident manager, Melissa, hides away in her distant office so that she does not have to interact with residents.

When I was in the parking lot of this facility I had a medical emergency. I asked a staff member…read morefor help explaining that I was in distress and was told to go home. I ended up barely being able to call an ambulance for help and was treated on site. Makes you wonder how the staff is treating the residents!!!

My aunt just moved from her home in SC to an apartment in Waltonwood. When I first met with Jaynie…read moreshe understood how concerned I was about my aunt and how badly I wanted to move her to Charlotte to be closer to me. She made the process as seamless as possible and was my point person at every step. Jaynie knows all of the residents, their families, and keeps an eye on everyone, making connections. We are so grateful for her care and attention.

My wife and I really loved this facility and so did my 96 year old father. The Five Star brand is…read morea good one in philosophy, individualization of care, quality of programs and people. However, the execution of the Five Star brand philosophy and standards are greatly dependent of the executive directors of the various facilities. The former executive director at Legacy Heights was superb. A great leader and manager of people and processes. Shea knew the residents, was regularly out of his office circulating, working with his staff, mingling with families and visitors and otherwise was not only an outstanding manager, but was also an involved leader with and supporter of his directors and working staff members. In fact, Shea was such an outstanding executive director that Five Star saw fit to promote him to a regional director position. The facility was then staffed with good people and vacancies were quickly filled on a regular basis. A nice, personable woman, the incoming executive director had a management style as more of an administrator than that of an executive director. She was distant from her staff, was rarely out of her office and was only peripherally involved in the day-to-day operation. She discontinued the monthly resident meetings after her first two months, staff and her directors were responsible for any incident and ultimately a "cover yourself" attitude became the norm. In our opinion, control was more important than care. The memory care unit was dismal. My dad was put there twice due to medication-induced behaviors. He was returned to assisted living once the effects of the medications ceased. He referred to the memory unit as jail and that many of the residents there were "zombies." Care in the memory unit was spotty as we would regularly find dad un-groomed, bed not straightened, laundry piled up and found sitting in a room in front of a TV. Other than meals, the residents were in that room or moved into a larger community room for activities. We were not alone in questioning the care delivered and assistance being provided. Ultimately dad lost the ability to walk and became wheelchair-bound. Legacy Heights offered him to stay on; but only if he stayed in the memory care unit. We decided it would be best to put dad in a more care-focused and less draconian environment. Another Five Star facility had a bed and he now is there. The attention and care he is receiving is similar to what he originally had at Legacy Heights and the environment is more open and comfortable than he had in the Legacy Heights memory unit. And the biggest plus is that the memory care operation respects and caters to resident peculiarities. Meal times are flexible, if they wake up at 3am and want a cup of coffee, are hungry or need their shirt buttoned there is someone there to accommodate. And the management and staff are demonstrating warm, caring and pleasant. Dad is back into a great environment and is pleased. My wife and I had shopped at least 9 facilities when we were looking at a place for dad four years ago. Be sensitive to the atmosphere of the staff and attitude of the directors at which ever facilities you consider for your loved ones.

My family had a very disappointing experience with Legacy Heights while my grandmother was a…read moreresident. From the beginning, many staff members made even the simplest requests feel like an inconvenience. It often seemed as though providing basic care was treated as a burden rather than part of their responsibility. Communication was consistently poor, and we always had to follow up multiple times to get answers or assistance. Unfortunately, the communication issues appeared to stem from the top. Our interactions with the Executive Director and the leadership team were often just as unresponsive as our interactions with other staff. It became clear that the lack of communication, accountability, and urgency started with leadership and trickled down throughout the facility. While it's easy to blame staffing changes or new ownership, our concerns existed before those transitions and continued throughout my grandmother's stay. One of our biggest concerns was medication management. There were multiple occasions when my grandmother was given another resident's medication, which is completely unacceptable. There were also several times when the facility ran out of her prescribed medications without notifying our family. Had we been informed, we could have easily brought her medications from home to ensure she didn't go without them. What hurt the most was the lack of compassion. My grandmother was hospitalized multiple times, was eventually placed on hospice, and ultimately passed away. At no point did anyone from Legacy Heights check on her or our family. We had to repeatedly ask for move-out instructions instead of receiving proactive communication during an already difficult time. I believe families deserve to know what our experience was like. Entrusting a loved one to an assisted living facility requires tremendous faith, and unfortunately, Legacy Heights did not provide the level of care, communication, accountability, or compassion that my grandmother deserved. To be fair, the facility itself is clean. If your loved one is largely independent and requires no assistance, it may be a suitable option. However, based on our experience, I would not recommend Legacy Heights to anyone, especially for someone who needs any care, medication management, or responsive communication with their family.

The only reason I give this place a 1 Star rating is because I have to or there would be no stars…read more I am not sure where I should start..... my father chose this place and was happy to live here.. things where okay for about the first year. After that first year sunrise went down hill!!! Way down hill... my father went to the hospital and family was never called!!!! The first call I got was from the hospital it self. A doctor calling me about what had happen. I had to tell the doctor I would call her back. I the proceeded to call sunrise to A) find out what happen to my father and B) why my family was never called. Of course there was no good reasons. They just did not do there job. This place is more then happy to take your money BUT once they go to the hospital the will continue to charge you for daily stuff even if they are not doing it.. I have pictures of my fathers room and how it sat dirty for two weeks. They decided to clean it up the day he was coming home.. how do I know??? Well my husband and I would stop by daily to check on his mail and keep a eye on his room. Picture 1 is of his closet ( I thought he was getting the care he needed but I guess not) pictures 2,3,4 are of his kitchen are were food was left on the floor and countertop for two weeks!!! The pictures speak for them selfs.Another thing you see is the major turn over in staff. I mean one day you think you know everyone and the next day all new staff. Another thing I noticed is my father was dirty when I picked him up as his clothes were too. I had spoke to the staff about getting the next level of care for him (which of course cost more money). O never saw the improvement on this either. Also the care director is EXTREMELY RUDE and when talking to her (she would not give me her name) she would never let me finish my sentence.If you care for your loved one's you will not put them here as they really do not care about the family member, they just care about getting a pay check!!! I would take my business else where if you are Reading this!!! BEWEAR!!!! Just read the other post!!!

Not sure if an angry past employee wrote many of the reviews on here but this place is wonderful. I…read moreput my mother in the memory care unit several months ago and she has improved! After a stroke, she could barely walk or talk and with the loving care from the staff and nurse she is back to the person our family remembers. The seniors go out to lunch twice a week and there is always music and laughter in the building. My aunt is in a Sunrise in Maryland and she is doing fantastic as well. Sunrise knows how to run these homes so definitely decided on your own.

I used Assisted Living Locators to gather information about the process, as we may soon need to put…read moremy father in law into an assisted living facility. I spoke with both Ken and Laura. They are both extremely knowledgeable. On top of the professionalism and knowledge, they are both extremely caring. I appreciate them taking time to answer all of my questions. Will definitely use them when the time comes.