$99 for visit, was a sales call for many upgrades I did not request, completely ignored the one thing I needed them to fix - a leaky faucet. They want thousands of dollars but did zero on their visit. read more

We needed our water heater replaced so we went to Lowe's. They go thru a sub-contractor for installation of the water heater we bought thru them. A-Plus was the installer. They showed up the next day and removed and took away the old heater and quickly replaced with our new one. Both installers were friendly and knowledgeable about the task and had the job finished in less than three hours. Once it was installed and working I was given a tutorial on how to change the temperature, shutdown, start-up. Very informative to say the least. We were very pleased and impressed with the installation. read more

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Called because of clog in mainline. Customer service rep was very rude and condescending.

Had A+ Plumbing Heating & Cooling replace the Delta Series 17 Tub & Shower trim. From call to fix was 24 hours. So that is 5 stars. The technician, Jordan M, was friendly and knowledgeable. So that is 5 stars. The price for what I got (finding the kit online for $161.69 but paying $779.00 for the job) is where I have issues. 1 star for paying 4.25 times the cost of the component (service call is $99.00). That is paying way to much and after researching this I felt sick. read more

Don't hire this company. I asked for AC coolant to be checked. Both the office and the technician informed me that the service fee was $99. The technician quoted additional price of maintenance service, which was $139, to also check basement unit - which I refused. With no coolant added, I was charged $199 for the whole visit. They said the extra $100 was for diagnostics! At no time prior to service was I told about the $100 diagnostic fee, which is misleading when they quoted $99 dollars for the service call. He said it was just for driving out. When I questioned the $100 fee, the technician immediately threatened to send it to collections! I was continuously pushed toward more services than what I wanted. read more

Had them over to do a job and replace a faucet as well in the bathroom after they left it started leaking so we had them come back and they said now it would be another $500 to replace. We wouldn't have even tried to replace the faucet if we knew it was that expensive we would've just had our pipes done while they were here now we're left with a leaky faucet, that may leak into our walls read more

A+ Plumbing, Heating & Cooling - The way they left our faucet - Heating & Air Conditioning/HVAC Near Me - South Bend, Indiana

If there was any way to give out negative stars to a company this would be that company. When I called them it was explained that they charge an $89.00 fee just to come to the house to look at the problem. Not what I consider quite fair when there was a pretty obvious issue with my water heater. The techs [2 of them] showed up, went into my basement for 2 minutes and came up to tell me I needed a new hot water heater. Thank you Mr. Obvious. They then quoted an extremely high replacement figure which as a professional I knew was way too high. I told them I would find someone else and so to add insult to injury they charged me $60.00 for their diagnosis. I am sure they will state a lot of the plumbing companies do the same. Just because someone else is doing it does not make it right. Highly suggest you find a different plumber for your needs. read more

Please make yourself a great favour. Don't call them. They are incompetent, unwilling to take responsibilities for poorly bad jobs and charge you an obscene amount of money for them. Let me explain you why. Our sump pump check valve broke on Jan 8th, '22. We called A+ Plumbing Heating and Cooling. They came a few hours later to replace it and redo parts of the PVC pipe for the sump pump system. The total cost was $699, because it was an emergency call. The next day the PVC pipe system was leaking. We called them again, and they resolved the problem. Of course, this was without warning that it might not be their fault, and perhaps they needed to replace other PVC pipes. Unfortunately, hell broke loose on Jan 17th, '22. One of the PVC pipes that they installed broke again. Our basement ended up getting flooded!!! We called then again... We heard the same speech over the phone. It isn't probably our responsibility. Our work is of high quality, you will need to pay for new repairs, plumbing systems are complex, etc. We are talking about a PVC and a rubber check valve! This is supposed to be a pretty straight forward to job. They came again and sort it out at no cost, because it was obviously their fault: a sloppy and poorly bad job. They helped to remove the water from our basement, though we had wet carpets, and built up humidity, which we needed to dry at our own cost! No apologies from A+ Plumbing. Our saga hasn't been over yet. Today, Jan 22, '22, the rubber check valve came loose, and our basement is once more flooded. We telephoned them, and A+ Plumbing is nowhere to be found. My husband decided to fasten the check valve himself. Now we are working hard to remove all the water, and start to dry our basement again!!! If A+ Plumbing would have a grain of decency, they would have called this time, come to sort this problem, apologize and return back our $699. read more

My house's main drain line was clogged over a weekend, and I couldn't use any toilet, shower, or sink in the house without sewage backing up in the bathtub. I called A+ on a Monday, and was able to have them come over the same day. Sean and another person (I didn't get his name) came by, and the two were very kind and professional. They ended up disassembling my toilet, and snaking 60ft of auger to clear tree roots that collected in my drain. I was curious how they were clearing the main line, and they were very good at explaining every step of the way what was happening. Before settling on A+, I called a few other local plumbers for quotes, and this company still feels like the best price I could get. I'm really thankful I found out about this company, and would probably call them again for any future plumbing needs. read more

Sump pump burned out. They came out within an hour. Shawn was very nice and courteous. Will definitely use again should problem arise.

Enrique was amazing . I called them on a Sunday and on the next day they were here servicing my property explained the problem and took care of it super fast . Their technician was incredibly help , professional and diagnosed the issue in minutes and took care of me. I can't say enough the custome service and punctuality that they brought to the job. Not only did they get it done in a timely manner but also did it right . I would highly recommend them to anyone looking for great service . They might be a bit pricy but we'll worth it . Thanks Lot you definitely deserve recognition. read more

Dont hire these people they charged me $225 to fix my water heater that took 5 mins with a $10 part

I had them come out to take a look at my air conditioner because it was running louder than usual. I specifically told the service guys that this was why I wanted it looked at. I realized a day or two later that it was still running as loudly as before. I called the company and was informed that there would be an additional $70 charge for them to come back out because the guys said it was cooling correctly. It is not running correctly when it is still making a loud, vibrating noise when it runs!!! read more

I had the pleasure of having Shawn come out and install a new vanity for me and I was so impressed! This was a complicated install because there wasn't enough room for the pipe but nothing phased him -- he came up with a creative solution that met my needs and the end product was amazing! Throughout it all he was extremely easy-going, professional, timely, and clearly an expert. Thank you A+ and major thank you to Shawn specifically! read more

We called A+ to come roto rooter our tub drain and had my father at the house when they arrived. Work was completed and $170 paid. The next day my tub is still not draining. Call them back out and my father calls to let me know they have to snake it. Excuse me? That's what we requested the first time. That's when I find out the tech poured chemicals down the drain the first time and it didn't work so now he wants to charge me to roto rooter it. I obviously objected to the charge, to which the tech said he wouldn't charge a service fee this time. Really? I shouldn't be charged at all! The tech took a $170 gamble with my money and when it didn't work, wanted to charge me again for the service I actually requested!!! I've spoken to another plumber since then and he said 99% of tub clogs require a rotor rooter due to hair. This is what I requested and not what I got. Charged over $300 total for something that should have cost half. The second time he came, he also soaked my bath rug and left muddy foot prints all over the floor. Not professional and thieves if you ask me. I get this may just be the tech we got, but he represents your business and is doing it poorly. read more

We needed our kitchen faucet replaced. This wasn't an emergency, but I was about to go out of town for a couple of weeks, so I needed the job done before I left so that my family wouldn't have a problem to deal with. The plumber showed up and finished the work quickly, but the company charged me $431. $89 of that was for the service, and $342 was a surcharge unconnected to any service I received. Again, this was not an emergency call. When I complained, the only explanation I got was that this is a standard base fee. I was maybe too polite, because it took them two months to respond to my complaint. Then I received a call from Dave, followed by a cold letter from Miguel Hernandez which did not at all explain why I was overcharged. I've never dealt with such an unreasonable local business before. read more

Loved that the technician showed up in a mask! This was so important to me. Luis was very professional, showed early finished without and difficulties! Highly recommended read more

The technician did an excellent job identifying the issue and correcting the problem. He was awesome! It took less than an hour and the charges were reasonable. I am extremely happy with the work that was completed and will have these wonderful people replace the system under my sink after the holidays. read more

We had water leaking around the toilet base and called A+. They showed up at the time they said however the guy gave me a quote and then said he had to go get some supplies. He came back 1 1/2 hrs later and then came back and removed the toilet. He said the flange had corrosion and they would need to jack hammer the floor and replace it. I asked him for an estimate and was charged $286 for the work and he would email our quote for the work. My husband called twice and they didn't have the estimate yet so he bought an $8 repair kit at Walmart and he repaired it this weekend. read more

Our drain line was clogged and we couldn't use the powder room or kitchen. A+ was available so we told them to come even though we'd never heard of them. The plumber they sent wanted to release raw sewage into the basement, reluctantly agreed to remove the toilet and go through those pipes, then broke his cable 35' feet in. He was rude and dismissive when I asked 'what do we do next?', blamed our contractors saying they must have dropped tile into the line, and acted like I personally broke his cable. He charged me more than $450 and I got no help at all. Another plumber discovered that the clog, an accumulation of 100 years of rust and debris (no tiles), was about 10' feet directly below the toilet. How the A+ man fed 35' feet of cable into the line is a mystery. read more