We've used K&B for over 20 years and would never think of using any other service. Always prompt…read moreand within the time window given. Expert repair and fair rates. Professional, courteous, and fair. I don't know how you could ask for more.

Did not keep our initial appointment. Did not call or return or our call to inquire what happened…read more Very unprofessional. Quite disappointed.

I have used them twice, both times was great. First time was to replace a furnace capacitor and…read morethe second time when the furnace guy told me my igniter was shot. Instead of just accepting what I told them, they did a quick check and told me that most likely I just needed to clean the flame sensor since it was dirty (saving me $90 if I replaced the part). I went home tried the fix, but the igniter did not turn on. Based on the information they helped me over the phone to trace the problem back to its source. Great service and their prices are fair. If I need parts this is where I will get them.

Great experience. As soon as I walked in I felt welcomed. Every Bob Miller employee treated me like…read morefamily. Pricing was fair, if not lower then box stores. (they should charge more with all of the expertise they provide) Needless to say, I will be back when I need an appliance or mattress!

I have had excellent service from Bob Miller, I had bought some appliances that had been highly…read morerated, yet were not working well for me. They stood behind their products with their great service department and when that didn't work out they replaced my appliances that were under warranty. I replaced some other appliances and I got and great price on them and i love the products the instillation went perfectly and the products arrived and were installed in a timely manner. It is very important to me to have service from the business that sold me the product. I will never buy from a big box store again!

My son and I bought a stove here. Saleswoman was very helpful but not hovering. She had a great…read morepersonality and had answers for our inquiries. We came back the next day to pick it up and four employees helped with loading it. They have scratch and dent appliances and used appliances in great condition. I highly recommend this business

Very satisfied! sent friends and relatives...they are also very satisfied! Good deals and good…read morepeople!

Purchased a refrigerator for my son on 7/30/25. Not delivered until 08/05, Quit maintaining…read moretemperature on 08/08. Talked to Julie who said she would call my daughter-in-law to schedule a repair. No call. On 08/13 a different refrigerator delivered, stopped working on 08/18. Different refrigerator delivered on 08/23. During this time period I was in every day because Julie never returned a call and when I was in the excurs for the delays were: the repairman didn't show, I've got a delivery coming in tonight(this was used several times) and I forgot to call you after swearing she would call this time. Oh and the third refrigerator stopped working today, 09/30. She did replace the fridge twice which is the only reason I gave her the second star. I strongly advise steering clear of this business.

They've evidently gone out of business. My son went to pick up a refrigerator that I had purchased…read more They sent the wrong one and the one that they sent with him was not even working. My son even questioned whether the one that they wanted to send would have been something that I would have purchased. One of the employees said that I stopped and changed my mind. I did not change my mind and would not have changed my mind for one that didn't even fit in the area available for the refrigerator. And I would have never bought a bottom freezer because they are a service challenge because of extra mechanism. They promised to deliver one that was working and then backed off that promise and have cut off their phone. I've had good experience with this firm before, however I'm out $275 plus a lot of hassle. I have stopped by several times to see if I could pick up a refrigerator or get my money back. Anyone knows what's going on, please let me know.

I'm still very upset. They did refund the $99 charge but they didn't fix the issue the guy caused…read moreand haven't reimbursed me the $175 it cost me to have another company identify and fix the issue. Lousy service. Lousy!!!

Gas oven making new unusual sound and I was smelling gas. I made an appointment online in the…read moremiddle of the night. Received a call the next morning shortly after 8:00 a.m. They got me in earlier than expected since there was a cancellation. A part was ordered (I have an old stove), it was in the next day, but when the box was opened, it was the item wanted but the igniter was on the opposite side with no way to fix it. Joe W., the technician, made phone calls and went out of his way to get the correct part so I would not have to wait 8-days for a part to be shipped from across the country. I appreciate it, the oven and stove now work better than when it was new. Now if you had a technician who can also fix treadmills I'd be all set.