The plumber arrived late for appointment. He did not seem very knowledgeable. He kept muttering to…read morehimself and also kept repeating everything he said to me. I had a leaky shower faucet. He looked at the leak and went to Association office of my condo building to request a water shut off to change a cartridge. He was told the shut off would have to be scheduled. He came back to remove cover to see if I had a shut off by the cartridge. I did not. Even though I did not have a shut off he decided to remove the cartridge anyway, but was unable to turn it. Then he said if he was able to remove the cartridge everything would get quite wet because the water wasn't able to be shut off. Then he said he didn't want to get wet and would not try to remove the cartridge. He told me that he would have to return in 3-5 days when the water shut off to my tier could be scheduled. Since he could not remove the cartridge he decided that it was on too tight. He told me I would have to soak rags in vinegar and wrap them around the cartridge and keep rags wet until he returned. He told me if I didn't do this that he might have to go into the wall in the hallway to get to the cartridge. I told them that he would have to get permission from the Association to do something so drastic. The Association told him no. Then before he left he told me to keep the bathroom door closed and leave the ceiling fan on until he returned in 3-5 days. He closed the door. I told him that I had the fan on but wasn't sure it was even working. He did not check the fan and closed the door. When he left, he left muddy boot prints from my bathroom all the way to my front door. When I responded to the ad on Yelp the price to come out was quoted as $69.99 to come out. When he replied to my email he changed the price and said it would be $39.99, but before he left he changed the price again to $69.99. I am a disabled senior citizen dealing with a stranger in my unit and was afraid to question him. I notified his company about the mess he made and they said they had no one to clean it up except him. I told them I did not want him coming back at all because I didn't trust him. I also talked to Association office and we decided he was not competent and that he should not return. I hired a different plumber to come and look at the faucet. They came and found the bathroom door closed and asked me why it was closed. I told them that Preferred Plumbing closed the door. When the door was opened my entire bathroom was dripping water - from the ceiling, down the walls, dripping from the light fixtures and my medicine cabinet. All of the knobs on both my medicine cabinet and my vanity were corroded from the dripping water. The paint was pealing off some of the walls and bubbling up on others. The stain on my medicine cabinet was also peeling off. The floor was so wet I had to put towels down so this plumber could have access to the leaky faucet. Even though I had told Grant that I didn't believe the fan was working, he never checked it before he closed the door. The light fixture was blinking off and on. The new plumber told me that the water probably got into the walls and may have shorted out the wires. Even the floor tiles were coming up. The bathroom door was so distorted from the excessive water it had absorbed it had to be forced to open it all the way. I have been back and forth with Preferred Plumbing explaining the discrepancy in the pricing and the amount of damages Grant caused by closing the door, but they decided that Grant was not at fault. They also refused to adjust the pricing even though I sent them a copy of the email that Grant sent to me quoting the price as $39.99. When the new plumber came he had no problems removing the cartridge even though I had been unable to apply the vinegar soaked rags that Grant insisted were necessary. I would not recomend Grant or Preferred Plumbing to anyone. They changed the pricing and caused a lot of damage to my bathroom. They accepted no responsibility for the price changes Grant made and refused to take responsibility for any of the damages that Grant caused by closing the bathroom door without checking to see if the fan was working even though I told Grant that I did not believe it was working.

They responded to my yelp message within 30 minutes on a weekend and I had a window the next day…read morefor them to come and replace my water heater. They arrived early (texted ahead of time) and within 2 hours on a Saturday, my house was back up and running with hot water! I appreciate their quick response and availability!

Jimmy and the rest of the team were great! I interacted with 3 members of the team and all were…read morekind, courteous and professional. My experience with them started off as a non-emergency consultation. Enrique came out right on schedule, we walked thru the issues, and I got a text with the official estimate. He was very clear about what needed to be done and how. He didn't try to scare me into a remodel (yes someone else tried that). I also got estimates from 2 others, but SR was the best. Their estimate wa comfortably within my budget. NOTHING WAS LEAKING AT THAT TIME so I planned to schedule work early January. Then I came home to leaking ceiling. Since they're available 24/7, i called their office. Maria was able to schedule Jimmy to come out within a couple hours. He made sure the pipes were OK, then found the bad seal on my tub. Four hours after coming home my ceiling was no longer leaking, my tub was sealed, and we had plans to fix the rest before the end of the week. Finally, the day of the planned project arrived. Jimmy came out early because I had an afternoon commitment. Everything went exactly as he said it would. Time and cost matched my estimate/ consultation EXACTLY. (Luckily no surprises midway thru the project). He wrapped up, checked his work, and cleaned up. Will 100% be saving this business to my favorites.

We had a plumbing emergency on a Saturday where we had to have our water shut off when we were…read morehosting a party later that night. I called around and superior rooting was the only one who could come same day. What a relief! Other companies claim to have emergency services but didn't have availability until Monday, not an option for many plumbing issues!

I just had Joe here today .. bc something went down my toilet . It wasn't major . But, he was…read moretimely and very nice . And prices are reasonable.

Joseph is great to work with. I had a need for services ASAP. I called Joseph and he was finishing…read moreup a job close by. He kept in touch with me so I knew when he was going to be finished with the other job. I really appreciated the updates. He gives a 1 year guarantee of his work and told me what to do to prevent another clog going forward. I highly recommend Joe's Plumbing Inc!

I used Karl Meyer in the past and was satisfied with their work, I scheduled a service to replace…read moremy sump pump. ( I had the pump) I was quoted $300 over the phone if it took 2 hours. however it took about 45 minutes and he still charged me $300. I questioned the charge and he refused to go negotiate the charge. I feel like he ripped me off. I don't think plumber charge $300 per hour in DuPage. There was no travel time since I live 15 minutes from his business.

Karl came to my house within two hours of my call. He evaluated the problem and provided…read moreinput/resolutions (since it ended up not being a plumbing problem after all). He would not take anything from me for making the house call. This was the second time we used his company. The first time they redid all of our pipes. They were extremely reasonably-priced and very friendly. I highly recommend this company and will continue to use them myself.

Great; received estimates right away and set up an appointment for tomorrow. Looking forward to…read moreworking with a plumber who is going to do the work--rather than trying to sell us things we don't need.

We had aqua pro out for a cartridge replacement today and everything went great. Quick service had…read morethe parts on them. Professional and courteous

I called the number and left a voice message, in less than 30 mins they have responded and found…read moresomebody to fix the back flow in my basement. David was a savior! He was pleasant, and very professional. You can feel that he really wanted to make sure he leaves nothing unturned to fix my problem. He explained well what possibly happened and made me understood the process. He has lived up to their company name. Highly recommended!!

I have used Good Guys multiple times at my home in Oak Park. I constantly need plumbers due to my…read moreolder home and all the beautiful trees in my lot. I have used three different plumbers for work and hands down, Good Guys are always the best! They are responsive, friendly, courteous, flexible and have the best prices for service. They will work countless hours and not add extra costs (saving thousands) to their estimate. They are incredibly professional and are the best value by far. Skip the companies that charge surge rates and send auto texts or charge excessive hourly rates. I've learned my lesson and will only use Good Guys moving forward.

Used D&L to unclog underground pipes that take rain from gutters/downspouts away from house. Pipes…read morewere jammed up with leaves and twigs. They were very professional and focused on getting job done right. Would highly recommend

Anyone who needs a 5 star plumber. Fast, effective,…read more efficient. Courteous and who comes in on or under budget. Call D&l Sewer Service. Travis runs the show, and is an excellent plumber. I would call 100% again. JC

JSR plumbing is the plumber you want to call! He was the third plumber I called and I found out…read morefrom Jeff that the first two plumbers lied about what I needed. He could have easily took advantage of the situation and ripped me off but he was honest and did a wonderful and thorough job of fixing my issues. I would highly recommend him to anyone needing a plumber.

Not a man of his word…read more I think he (Jeff) has some issues w/ technology, or attention to detail/follow up... Initially the comms were great, then he disappeared. After some nagging texts (no phone calls/does not answer - just texts) he finally came out to do the job. He came out to do the job, and did a fine job, though very expensive. When I paid Jeff, and asked him for a receipt he looked at me like I was crazy. Not sure what the issue was here but when a service is provided, its customary to provide a receipt. And like I said; he was very expensive so I was interested in the cost-break down. He (JSR-Jeff) said he'd email me when he got home (the receipt). That day nothing, next day nothing. I texted him again to remind, said he'd do it... a couple more days go by and nothing. Quality of work was good. Quality of customer service = dismal. So I would actually not recommend.