I recently hired Chicago Sewer & Drain Professionals, Inc. after reading great reviews on both Google and Yelp, and I couldn't be happier with my decision. My kitchen sink was draining incredibly slowly, and my previous attempts to fix it just weren't working. From the very first phone call, the team was professional and easy to work with. Scheduling the appointment was a breeze, and I was given a courtesy call on the day of service with an estimated arrival time, which ended up being earlier than expected. I really appreciated the heads-up, as it worked out just fine for my schedule. When the plumbers arrived, they were prompt, courteous, and took the time to ask about the issue before assessing the situation. They gave me a reasonable verbal quote and got to work right away, completing the service the same day. I also liked that they accept credit card payments, making the whole process even more convenient. Thanks to Chicago Sewer & Drain, my kitchen sink is back to normal, and I couldn't be more satisfied with the experience. Would I hire them again? Absolutely! Would I recommend them? 100% read more

Stay away from this company. They cannot be trusted, they left my house destroyed with 10 holes all over my laundry room and a basement bathroom after paying 12,000. We initially contacted the company to fix a clogged kitchen sink. Before they arrived, we clearly explained that rodding had already been attempted and did not work, and that we needed someone equipped with a camera inspection to locate the clog. When they arrived, they insisted on trying rodding again, saying their machine was more powerful. After several hours, the clog remained. My stairs carpet was full of mud after they left.. They returned another day to troubleshoot, but the camera they had was too large to see inside the pipes which again we had requested a thinner one from the start. Tomas indicated that they needed to do one , two small openings max to locate the clogged pipe. However, this escalated to ten holes throughout the laundry room walls and ceiling, as well as the basement bathroom walls and ceiling. He changed a pipe in the bathroom for no reason. To justify that he opened holes on the bathroom tha had nothing to do with the kitchen sink? Eventually, they discovered that the pipe leading to the outside of the house was collapsed. The solution was to excavate under the house, outside concrete stairs, under deck to fix the pipe. My husband proposed the solution to reroute the kitchen drain through the laundry room floor to connect to the city pipe. They said they needed to come next day to hydrojet and find the city pipe, plus 3 days to do the work. The quoted $12,000 which we felt was a lot of money but we had no kitchen sink for over a week now, 10 holes on the house, and not thinking clearly at this point. We accepted given the stressful situation, we agreed and paid $6,000 upfront. The work was completed in less than eight hours (versus 3 days) far less time and effort than represented. He promised us before starting that he will send someone to cover all the holes. Well he never sent anyone. After a couple weeks we texted and he gave us some BS excuse that he wanted to make sure he sent someone good, didn't mater the cost. A month later, same story, that the job is to small foe him to find someone (10 hold is small? I cannot imagine how much wrost could have been if we let him excavate towards the outside of the house. In summary he can't be trusted, his words means nothing. Do not pay him until you are satisfied. I File a formal complaint with the Better Business Bureau (BBB), and he didn't even answered, that is how much he cares. So i am going to leave this review in every place they are advertised and every moms, community facebook pages from north riverside to 10 miles around. read more

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Lightning quick response to my yelp request. Thomas and Gil were at my house within hours. Thoroughly explained the issue and presented me with options. No pressure to do anything. Then completed the requested service quickly. I will use them again. read more

Extremely responsive! They came out and did a sewer inspection for a property I am closing on. They showed me that there were no issues and informed me what they were looking for. Would use them again read more

I requested a quote, was told several times that" I'll send it today" or" first thing in the morning" or "I'll have the office send quote". Total BS and never sent a quote. Don't deal with liars. If you didn't want to do a quote just say so. read more

Thomas and his son were very professional and diagnosed our issue right away. Thomas was straight to the point and takes the time to show you what's wrong and explain everything. We had a Y sewer line that was cracked and incomplete. Roots were growing and causing a huge block causing backup. They removed it and replaced with PVC pipe and hydro jetting. They are clean and also make sure to clean up after themself. Highly recommend. They gave us a fair quote & price. Go with these guys if you want it professionally done. read more

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Fast, responsive, and helpful. They were able to come the day I called and fixed my issue within an hour.

We had a great experience with this plumber. He was professional, arrived on time, quickly diagnosed our sump pump issue, and had it fixed in no time. The whole process was smooth and stress-free. Highly recommend! read more

Chicago Sewer & Drain was very responsive to my Yelp request after the work was out of the scope of another plumbing company. They arrived within 30 minutes of my first message, assessed the situation, explained the options, and provided a quote for hydraflushing. Unfortunately, the issue was larger than that so they explained the issue, showed me camera images inside my water line, and we discussed options. They took the time to make sure I understood the issue - and how/why it happened. They provided me with an estimate and we scheduled the rest of the work for Sunday (didn't charge for time and a half). Sunday was a huge project - excavating layers of cement and tile so the work carried over to Monday. They called each time 15-30 minutes prior to arrival, provided options along the way, and answered all my million questions! They finished the work and sent me videos and photos to ensure the work was completed. They also called to explain findings and tell me what was fixed/replaced/added. They let me know to reach out anytime if something comes up or if I have any further questions. They cleaned up the area while also tarping my wood floor, washer/dryer, and carpeted area. What started as a clogged toilet turned into a HUGE project, but I'm grateful I found this company because they were honest, hardworking, professional, and understood it was urgent. read more

Chicago Sewer and Drain Professionals - Plumbing Near Me - North Riverside, Illinois

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Overall good experience with quick response on our inquiry, easy communication and knowledgeable.

We had basement flooding caused by an improperly installed cleanout in the front yar. Chicago Sewer and Drain came in and gave an estimate, clearly explaining the work. Once they dug up the pipe they discovered the saddled pipe had been secured with concrete, and they would need a jack hammer to remove the concrete. This added a day delay but no change in price. They handled getting city inspection and actually went to the city offices to make sure things were wrapped up properly. No back ups since! read more

Raul was great! He was professional and efficient. Identified the issue and repaired sink leak in 30 minutes. Also, he noticed that the sink was draining slowly on one side and made sure to fix that as well. read more

Our ejector pump went out and needed to be replaced. They were able to come out the same day to offer a free estimate and were very competitive. They also took the time to help me understand better how our sewage system works in our home, which others companies failed to at least explain. read more

Excellent service and communication. Toilet now works better than any in recent memory.

We contacted this business this morning and they were here by early afternoon. Thomas was polite and honest. They were able to fix the issue very quickly. We are very satisfied with their service. read more

Had some sewer back up issues and they were incredibly responsive and came to our home within an hour of the initial call. Very thorough and professional and were able to resolve our issue. Very happy and would absolutely recommend! read more

Thomas and son were amazing....I needed Hydro Jetting for toilet paper clog an excessive amount. Thomas explained every step of the way in detail,he showed me every tool he would use,truly a Pro,I felt very confidant with Thomas and his son....A great price also worth every dollar! 100% satisfied!!! Thomas G. in Riverside read more

Excellent service given by Chicago Sewer And Drain professionals Inc. I was having an issue with the drain in my utility room. I called Chicago Sewer And Drain and they came out in a very timely manner David. and his partner Listened to what I thought the problem was. They looked at the situation and made the proper suggestions to me. David told me the fee up front. They went to work on the problem. I like the way they worked as a team helping each other along the way. The job was completed with efficiency always keeping me informed along the way. I would highly recommend them. Excellent customer service.! read more

Thomas came out and assessed my basement plumbing situation quickly and accurately. We had several sewer issues including periodic flooding anytime the city main backed up from the street during super heavy rains. Thomas worked with me to craft an economical solution and then his team got right tow work. Dave, Romero, & Raul were a 3-man sewer swat team. They worked quickly and kept me informed all along the way. We felt like they worked on our home as if it were their own - with care and respect. Thomas and his team were phenomenal. We would highly recommend them to anyone with flooding and/or sewer issues. Thank you, men. read more

Chicago Sewer and Drain Professionals - Quick check valve - Plumbing Near Me - North Riverside, Illinois

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Had a small water leak in my water meter. The city water department was closed for the weekend but they came out to help me out to shut off the water until I get the issue resolved. Great people! read more

Michael and Thomas were very professional, courteous, and most of all knowledgeable. I would highly recommend them if you need hydro jetting or sewer work done. read more

First time dealing with sink pipes and corrosion. I found this company on Yelp and I spoke with 4 companies total. Thomas picked up my call, looked at my photos, and shared his recommendations. He was transparent, explained the reasoning for his recommendations, and worked with me on my requests. Same day...David and William came out for the service. They inspected all of my sink pipes, shared their observations, and worked on what needed to be replaced. The three gentlemen answered all of my questions. I highly recommend this company to anyone who needs a plumbing service. They were responsive, professional, efficient, patient, and thorough. I'll be working with Chicago Sewer and Drain Professionals again. Thank you, David, William, and Thomas! read more

Chicago Sewer and Drain Professionals - Before - Plumbing Near Me - North Riverside, Illinois

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Although the drain routing service they provided was adequate, they WAY over charged me. Because this was kind of an emergency and I had no way to evaluate the cost, I agreed to the work. After they left, I checked with several other plumbers and they confirmed that the charge was way too much. I did contact them and told them my findings. They agreed to a modest refund, which I accepted. Even with the refund, I still paid way too much. They also left my kitchen floor a mess. I would never use them again. read more

I give them high marks for being thorough, very responsive, had a competitive quote, and I really appreciate the window they promised to arrive in was a 30-minute window, where most plumbers gave a 2-hour window. I would use these folks next time I have a need for a plumber. read more

Did not help in my emergency!!!! Take the emergency off your advertisement!!! Not a good number to call if you need them now read more

I had an appointment yesterday and this company was a no show. I tried to call. No answer, no voicemail. I emailed. No response. Time to find another company. read more

Thomas and his crew did a replacement of a section of my clay sewer pipe 2 years ago. I paid $4,500 for a replacement clay pipe about 3 feet long to be installed under my basement floor. They were on time and did the work very quickly. Upon seeing their camera inspection of the newly repaired pipe section, I was very concerned about the misalignment of the connections to the old pipe. There is an approximately 1 to 1-1/2 inch skew in the connections on either side of the repair that is very visible (i'm including their video in my review). My concern was that it would cause the pipe to eventually become clogged and/or leak around those connections. I expressed those concerns to Thomas, who was very steadfast in his assertion that the work was "exemplary" and that there was no reason to be concerned. The video in my review clearly shows very poor connections of the repaired section. I have no idea if there are any leaks into the surrounding ground potentially causing damage or shifting of my foundation, and only time will tell. There are three other important things to note: 1) The picture (included in my review) that Thomas sent me of the repair was in my opinion purposely obscured by dirt and gravel (just at the connections coincidentally) to prevent me from seeing how misaligned the repair was before they backfilled the hole. 2) They did a really bad job of filling the excavation back in, requiring me to fill it in with concrete again myself in order to replace the flooring level. 3) One of his employees stole my screwdriver. I asked where it was and he pretended to have taken it by mistake, however they weren't doing any work that required a screwdriver at that time and my screwdriver was a distinctive expensive one that you couldn't mistake for any random screwdriver. Thomas even said "these guys have sticky fingers, you can't leave anything lying around". I'd recommend if you hire this company, you put away any valuables when his team is there, and check the work yourself before it's filled in so you don't have to worry about future problems. read more

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Thomas was very communicative, he came out to the property to provide a free quote, and he promptly sent the quote pdfs. I was disappointed after talking with another plumber at how Thomas seemed to be trying to up-charge us for repairs and procedures that were not necessary to fix our problem. I don't think I will reach out again to Thomas, despite his good communication, as trust was broken by the amount he was proposing charging. ***UPDATE*** For potential clients reading this review: A year passing since this quote was sent makes my review all the more relevant. We ended up having the check valve and sump pump replaced for $1300 total. Chicago Sewer & Drain quoted us $1100 for camera/hydrojetting the main sewer line, $1600 for an ejector pump replacement, $1200 for a sump pump replacement, and the check valve replacement would be included with other repairs. We had significant savings with the approach we took (over $2000), and everything works perfectly fine over a year later. This is why I characterized the quotes as "upsell". read more

They came out to our house and were extremely thorough on finding what was wrong and fixed it quickly. Extremely knowledgeable and we will be using them again if any plumbing issues arise. read more

Came out quickly. Attempted to flush pipes. Catch basin full of muck including a lot of bricks. In order to get to sewer line, they needed catch basin cleaned. He called another company, set it up, catch basin cleaned. They then flushed the pipes. Catch basin needs tuck pointing on interior. Handling now. FABULOUS! read more

Responded very quickly, came the same day we reached out and do an amazing job without ripping you off like others.

I was cleaning out pipes under the kitchen sink when I noticed the pipe extending out of the wall was very loose. I cut through the back of the kitchen cabinet to see what was going on and the pipe was not even attached. It had become unattached because it was apparently never installed correctly by a DIY project before we lived here. I called Chicago Sewer and Drain Professionals in the evening and they were able to come out the morning of the next day. JR was very helpful and fixed the issue. We then noticed that the water was not draining very quickly. He ran the pipe snake and found the largest most disgusting clump of hair far down the pipes. All is fixed now and I would definitely recommend this company and we plan to use them again for some plumbing work we have for the future. read more

Chicago Sewer and Drain Professionals - Plumbing Near Me - North Riverside, Illinois

Chicago Sewer and Drain Professionals have now come through for us twice. They took the time to properly diagnose a pump drainage issue when every other plumber I called only wanted to address the symptoms, not find the cause. We were so happy with the pump drainage resolution, that we called them back about a slow drain in our kitchen sink only to find out through Chicago S&D's help that the previous owners of our house had been dumping grease down the drain for decades. They're quick, friendly, clean up after themselves, and the pricing I got for the pump drainage issue was comparable to other quotes I'd gotten for that, but the difference is these WANTED to find the problem, found it, and fixed it perfectly. I won't call anyone else anymore read more

David and the crew were great on time and ready.Very good detail explaining my issue, my main line clogged he clean it and made sure the pipe was good to go turn out to be on the city end of the pipe had thick roots. read more

Chicago Sewer and Drain Professionals - View of them roots - Plumbing Near Me - North Riverside, Illinois

fast, fair, professional - best sewer/drainage experience ever! I discovered this business through Yelp in an emergency situation. Our basement was flooding due to blockage of the sewer/drain pipe. I received a response to my inquiry early in the morning and had an appointment not long after. David and the team determined the probable issue quickly and were able return to fix it by mid day. He told me from the start what the cost range would be, depending on whether they needed to unclog from two places or one, so when they need to go to the second option, I already knew the cost and could agree quickly. I highly recommend this business! read more

These guys are top notch. The basement of our 6-unit building had flooded due to a collapsed catch basin. [Other plumbers we had take a look said we needed to get rid of the catch basin, and their solution for where all the water would go that the catch basin would normally contain was... to redirect the downspouts off the building. To where? oh, the alley and/or the front of the building, all of which is essentially a giant concrete slab. Okay....] CSADP were the only ones we called who talked us through the option of rebuilding the catch basin. Expensive, but not outrageous and certainly less than tearing up the entire basement to reroute the plumbing drain system substantially and bypass the basin. The service was timely, on budget, courteous, and thorough. read more

Thomas and his team are absolutely incredible. He was fair honest and reliable. We have had ongoing plumbing issues in our newly flipped home and they fixed our biggest problem yet. They are literal life savers. He made me feel at ease when I thought this was going to be a never ending issue. They are absolutely experts , lose ABCs number quickly these guys are 1000x times better. I will be recommending them to everyone I know for any plumbing issues. Hire this company for any plumbing, sewage or drain problem you will not regret it. read more

Dan Molina showed up on time. We took some time to figure out where the leak was coming from. When he cut out a piece of pipe that a previous plumber put some putty on, the water was still leaking. We found that directly above that pipe was the actual leak. He fixed that one and another one near it. He did great work, and has a good attitude. A consummate professional. I would recommend him to anyone, and wouldn't hesitate to use this company again in the future. read more

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Thomas is incredible! When I first called him, he offered me advice on how to unclog the pipe before even sending someone out to me. He said, "let me save you money, if you do this and it doesn't work, feel free to call me back". Well I needed his services so after a week, I called him back and he sent his team in THAT DAY. Within 30min my drain problems were gone and it was all because of Thomas and his excellent team. If I ever have another drain related problem, this company is my go-to! Highly recommend read more

We needed someone to clear out the sewer of a house we had on the market and give us an estimate on some plumbing work. Thomas was so accommodating and came out very quickly! We would highly recommend them! read more