Contacted them at 8 am with an emergency backup issue and they came in that afternoon rodded out my…read moreline between the house and the sewer and resolved the issue that day...Could not me happier with the service that Luis gave us.

I messaged over the weekend and got a response promptly. The plumber called me first thing Monday…read moremorning and came later in the afternoon. Two guys showed up and first power rodded the drain about 15 feet but couldn't go further because was worried it would scratch our thin PVC pipes. Then he camera scoped about 8 feet but then still worried it would damage the PVC pipes. I was disappointed we couldn't go further but I suppose it is what it is. He did clean out a good amount of tree roots and said that was probably the biggest blockage and though we couldn't see the rest, it will probably be OK. He said our pipes looked in OK condition, no holes as far as he could see. He was very nice and answered all of our questions. They did wear booties into the house but like every other contractor, they also wear the booties outside and then back inside everytime they go inside and outside. It was wet outside so some mud was tracked in all the way by the two people. Like I said, this seems to happen with all contractors, just a little nuisance to clean up afterwards. But overall, pleased with the service. They had competitive rates, $485 for the power rod and $200 for the camera. Will call them next time (maybe in 5 years?) when we need another cleaning. Thanks!

I recently hired Chicago Sewer & Drain Professionals, Inc. after reading great reviews on both…read moreGoogle and Yelp, and I couldn't be happier with my decision. My kitchen sink was draining incredibly slowly, and my previous attempts to fix it just weren't working. From the very first phone call, the team was professional and easy to work with. Scheduling the appointment was a breeze, and I was given a courtesy call on the day of service with an estimated arrival time, which ended up being earlier than expected. I really appreciated the heads-up, as it worked out just fine for my schedule. When the plumbers arrived, they were prompt, courteous, and took the time to ask about the issue before assessing the situation. They gave me a reasonable verbal quote and got to work right away, completing the service the same day. I also liked that they accept credit card payments, making the whole process even more convenient. Thanks to Chicago Sewer & Drain, my kitchen sink is back to normal, and I couldn't be more satisfied with the experience. Would I hire them again? Absolutely! Would I recommend them? 100%

Stay away from this company. They cannot be trusted, they left my house destroyed with 10 holes all…read moreover my laundry room and a basement bathroom after paying 12,000. We initially contacted the company to fix a clogged kitchen sink. Before they arrived, we clearly explained that rodding had already been attempted and did not work, and that we needed someone equipped with a camera inspection to locate the clog. When they arrived, they insisted on trying rodding again, saying their machine was more powerful. After several hours, the clog remained. My stairs carpet was full of mud after they left.. They returned another day to troubleshoot, but the camera they had was too large to see inside the pipes which again we had requested a thinner one from the start. Tomas indicated that they needed to do one , two small openings max to locate the clogged pipe. However, this escalated to ten holes throughout the laundry room walls and ceiling, as well as the basement bathroom walls and ceiling. He changed a pipe in the bathroom for no reason. To justify that he opened holes on the bathroom tha had nothing to do with the kitchen sink? Eventually, they discovered that the pipe leading to the outside of the house was collapsed. The solution was to excavate under the house, outside concrete stairs, under deck to fix the pipe. My husband proposed the solution to reroute the kitchen drain through the laundry room floor to connect to the city pipe. They said they needed to come next day to hydrojet and find the city pipe, plus 3 days to do the work. The quoted $12,000 which we felt was a lot of money but we had no kitchen sink for over a week now, 10 holes on the house, and not thinking clearly at this point. We accepted given the stressful situation, we agreed and paid $6,000 upfront. The work was completed in less than eight hours (versus 3 days) far less time and effort than represented. He promised us before starting that he will send someone to cover all the holes. Well he never sent anyone. After a couple weeks we texted and he gave us some BS excuse that he wanted to make sure he sent someone good, didn't mater the cost. A month later, same story, that the job is to small foe him to find someone (10 hold is small? I cannot imagine how much wrost could have been if we let him excavate towards the outside of the house. In summary he can't be trusted, his words means nothing. Do not pay him until you are satisfied. I File a formal complaint with the Better Business Bureau (BBB), and he didn't even answered, that is how much he cares. So i am going to leave this review in every place they are advertised and every moms, community facebook pages from north riverside to 10 miles around.

These guys in a nutshell are awesome. They're pricing is very good. Their quality of work is great…read more Their responsiveness is awesome. I highly suggest you give them a chance you won't be disappointed.

Juan from Go-Rooter was absolutely amazing, professional, informative, communicative, and friendly…read more He came to our rescue in an emergency the same day, hydro-jetted our main city sewer line and got everything working again, all at an affordable price. Definitely use his services for all your sewer needs!

I had Danny and Wes come out today for a bathroom leak, and they were beyond helpful. While they…read morewere here, I also asked them to look at a jacuzzi leak and help with turning on my outdoor spigot as it was stuck on lock mode for two years! They were not only professional, but also genuinely kind, honest, and thorough. They explained everything clearly, what the issue was, why it needed attention, what needed to be done, and how to maintain it properly moving forward. I really appreciated that they did not try to upsell or recommend unnecessary repairs. Their professionalism and integrity truly stood out. I've already highly recommended them to my neighbors. I even offered to buy them lunch and give them a tip, but they politely refused. I can't say enough positive things about their service.

Mike, Danny and their crew really went above and beyond to make this right. Not only did they…read moreremove the pipe,they even hauled off the tree that was cut. That wasn't even part of my issue but like I said above and beyond. They came quickly over 2 days and handled it all. I appreciate acompany who can turn a negative to a positive! Highly recommend company like this.

I called the number and left a voice message, in less than 30 mins they have responded and found…read moresomebody to fix the back flow in my basement. David was a savior! He was pleasant, and very professional. You can feel that he really wanted to make sure he leaves nothing unturned to fix my problem. He explained well what possibly happened and made me understood the process. He has lived up to their company name. Highly recommended!!

I have used Good Guys multiple times at my home in Oak Park. I constantly need plumbers due to my…read moreolder home and all the beautiful trees in my lot. I have used three different plumbers for work and hands down, Good Guys are always the best! They are responsive, friendly, courteous, flexible and have the best prices for service. They will work countless hours and not add extra costs (saving thousands) to their estimate. They are incredibly professional and are the best value by far. Skip the companies that charge surge rates and send auto texts or charge excessive hourly rates. I've learned my lesson and will only use Good Guys moving forward.

Even though Terry was delayed getting to my resident, he was very professional and clearly knew…read morewhat he was doing. I had a couple of leaks from my pipes in the basement and everything was fixed. He took the time to explain the problem and the solution, which I really appreciated. I will definite use this service again in the future.

How do I add zero stars?…read more Company came out quickly to look at pipe issues, but i had to regularly remind them by calling to show up for their job. CSE did handle the pipe issue but never fixed concrete they dug up. 5 months later, still unfinished. Office admonishes me when I call. 6 weeks of calling, just being told the same things so that I get off the phone. Technician now leaving me on read. Will never use again.

Excellent, honest plumber!…read more I got a few quotes from different plumbers and Scotty was very fair and transparent with his pricing. He responded promptly to all messages and with insight and expertise.

Recently used Scotty's Plumbing for my downstairs toilet leak and basement water main…read morerepair/replacement. The water main job required an additional plumber. Price was fair. He rang my doorbell at 8am sharp on the day of the appointment. The work was done in half the time. Scotty kept me up to date before and during the appointment. I've attached some pictures of the completed work. I would easily recommend Scotty again.

Quick response to my service request. My issue was able to be looked at and quoted the same day…read more Everything was replaced and working the next day! Reliable and great communication.

Pedro responded to my service request promptly. Arrived an hour later and completed the job very…read morequickly. Job was done in a professional manner. No issues at all.