On Wednesday, July 30, 2025, our sweet little girl, "Lola," a mini petti who was my joyous, happy…read moreGrand fur baby visiting for two weeks from Nashville, TN died. During her second week of vacation here in Virginia, my daughter scheduled two appointments for little Ms. Lola; one for a nail clipping and another for a bath and grooming. Lola went to C C Pet Spa on Monday, July 28, 2025 to have her nails clipped and on Wednesday, July 30, 2025 she returned for the bath and grooming. On Wednesday, about an hour after leaving her at C C Pet Spa we received a call from C C Pet Spa indicating that there was an emergency at the Pet Spa. I rushed to the Pet Spa and was informed that our Lola was currently at a Veterinary Hospital up the street and as I walked into the examination room at the Vet Hospital, Ms. C C, her Assistant, my heartbroken daughter were all present but Lola was not there but, in another room, and was deceased. We were in shock and our hearts were broken as Lola was just running around the house as happy as she could be just an hour before. We do not know what happened to Lola at C C Pet Spa and we may never know, but what we do know is that while we were at the Veterinary hospital, Ms. CC of CC Pet Spa stated to us that she would be paying for Lola's cremation expenses. We didn't ask her to, nor had we ever had a pet cremated, and we couldn't even grasp the loss at the time as our hearts were just shattered, as Lola is a Velcro puppy, a sole companion and a pampered and much-loved little girl. She gets groomed on a regular basis in TN and has never had an issue. Ms. C C informed the Veterinary Hospital multiple times that she would pay for the cremation expenses and the Hospital confirmed and reminded us several times that Ms. C C had indicated to them that she would be paying for the cremation expenses (just as she had stated to us). The arrangements were finalized on Thursday with the cremation vendor. The Veterinary Hospital stated to me that their calls to Ms. C C were not being answered nor their voice messages. On Friday, August 1, 2025 the Veterinary Hospital called and informed me that they were finally able to reach Ms. C C. She has now advised them that she will not be paying for the cremation expenses. This adds insult to injury as C C Pet Spa did not have the decency to inform us that they are defaulting on paying for the cremation expenses, which was proposed by Ms. C C of C C's Pet Spa. We are heartbroken by the sudden and unexpected, unexplained death of this six year old, vibrant and happy little girl and by the conduct of CC Pet Spa in taking our pet to a facility, agreeing to pay for the cremation expenses and then leaving it to that facility to contact us to let us know of their despicable behavior in not paying for the cremation expenses they agreed to. Their lack of empathy and concern towards the pet owners and the added expenses we incurred as we grieve the loss of little Lola is egregious. If I could write a negative -5 Stars I would. Thank you,

They did an incredible job with our one year old Bernedoodle! All the staff were so friendly and I…read morecan tell they took good care of our girl. Love that they let you choose your own shampoo before the appointment. We will be back!

I LOVE this place. Mya is an excellent groomer and my dogs love her. She takes care of them like…read morethey are her dogs. First time they've been groomed and for their teeth brushed too! Just great vibes and excellent work!

I cannot say enough good things about this grooming spot. The facility is always extremely clean,…read moreparking around the location is easy, and every single experience I've had here has been wonderful. The staff, the groomers, and even the other customers are always friendly -- and it truly says a lot that all the pets who come here seem just as happy and well-mannered. The groomers here are contracted out, and the groomer I personally use is Mya -- and she is absolutely amazing. She is one of the only people I fully trust with my dogs. She is kind, patient, reasonably priced, flexible with scheduling, and genuinely cares about both the pets and their owners. I have two pit bulls, and anyone with this breed knows how difficult it can be to find a groomer who is both willing to take them -- let alone take both dogs on the same day. Mya not only accommodates both of my dogs together, but she also goes above and beyond to meet their individual needs. One of my dogs is not a fan of large crowds, and Mya is incredibly understanding and accommodating by scheduling us for the very first appointment of the day before anyone else arrives. That level of consideration means everything to me. What I also love is that while one of my dogs is being groomed, my other dog gets to play with Mya's little dog that she brings with her -- and they absolutely adore each other. It makes the entire experience feel calm, personal, and stress-free. One of my dogs is older, and I truly appreciate that one of the tubs has steps so he doesn't have to be lifted or jump in. That extra thoughtfulness makes a huge difference for senior pets. Another great perk is that they offer a self-wash option where you can bathe your dog yourself using their products or bring your own. It's such a convenient option to have. Overall, this grooming spot is welcoming, clean, inclusive, and filled with people who genuinely care about animals. If you're looking for a groomer who treats your pets with patience, respect, and love -- especially if you have larger breeds or dogs with special needs -- I cannot recommend Mya and this facility enough.

I always go here for my dog. They are all amazing and the hours are great . They are kind to all…read more I had to change my appointment a few times and they were wonderful. They also have treats and lots of play time with the other dogs. I groom my dog here as well !

I have a small dog and this was her first time at a grooming salon. I let them know that I wanted…read moreto be sure that they would be gentle with her and I liked my first impress upon walking in. I could see they were calm individuals and honestly this helped me feel at ease with leaving my little girl with them for grooming. You can drop off your sight and they give you an estimate of about when the pet will be ready for pickup. There's no real need to have a big parking area for something like this. However they also have a day care for dogs and I think we'll try it out sometime. There are a few parking spots on the premises and plenty of parking on the road. This is on a side street away from Midlothian turnpike so it's a relatively quiet area anyway. We will return.

My felines are treated like royalty at this vet! The staff is purrfect and the docs are so caring…read moreand knowledgeable. One of our kitties is 17 and they handle her tenderly and help her with her arthritis. "Litter"ly a wonderful experience!

I've trusted Dr Dyer with all of my pets for almost 20 years. He truly cares and is the absolutely…read morebest!

Fantastic groomers. Very patient with the dogs. My pups absolutely love their monthly bath and cut…read more I've tried others groomers but my girl was always afraid of going back in. But not here! They love it and they come out so sweet looking! They even did a Christmas photo shoot for us!

I have followed Colleen through many transitions, from her days at Dog Days Inn to her opening her…read moreown shop on Buford Road. She has groomed all my dogs since around 1993 and I wouldn't take my dogs anywhere else. Congratulations on your move to Arch Road!!!

I can't say enough good things about the folks at Barksley. I have a very large Malamute/Husky mix…read morewho is very opinionated and only likes some people. He is hard to manage and I was so worried that I wouldn't be able to find care for him. Lindsey and Olivia have become his very best friends, and I trust them completely to take the best care of him. I recommended Barksley to my Veterinary office as well as my friends. I highly recommend that you check them out! (photos of my happy boy with his Barksley besties)

All the pet sitters are amazing!! I went on a long trip and was nervous about leaving my little dog…read moreand cat alone, but the frequent and clear communication that Barksley folks offered completely put my mind at ease. I could tell how much they loved my babies. HIGHLY recommend and will be using again and again.

If you love your pet please don't take the risk of going here. Several other GREAT places within 5…read moremiles. This place is extremely dirty including mold. These dogs are neglected stuck in crates without water. The dogs sit in feces and urine. Vaccinations are NOT required to be updated. Many dogs are coughing and showing respiratory illness. The clients are NOT made aware. Outside time is limited in tiny unsupervised yards. The owner is NOT honest or transparent to the clients. Just an honest review from a dog lover. There are plenty reviews just like this,you don't have to look hard.

If you love your pet DO NOT BRING THEM HERE! She will let your dog sit in feces/urine and only give…read moredogs water when they are outside in group (which has caused many fights here.) The "enrichment" time she claims the dogs receive is actually 10 minutes or less for each rotation. "Enrichment" being movie time, story time or having the dogs participate in limbo. She does not check or care if your pet is ill or up to date on vaccines. She will let dogs with expired vaccines continue to come in. Vaccines including rabies, distemper, parvo, and boardetella. Dogs are always sneezing and coughing and ALWAYS in very small dirty kennels. The kennels do not always get cleaned daily (which leads to the spreading of infectious diseases) and they clean the kennels by spraying with disinfectant and water then vacuuming up all of the water. They do not scrub the kennels so there is still caked on dirt/waste in every single kennel. When they do get let outside they are not always being watched regardless of what she says. She is a liar and a manipulater. She is in this field for the money and will create every excuse possible to make sure her business stays running. She is rarely even there and when she is all she does is pretend to know all the dogs that come here daily all week long!! The employees sit inside while the dogs are outside in the FREEZING cold with no shelter. Dogs have died from escaping or being choked to death by tight slip leads and the employees responsible for this still ACTIVELY WORK THERE TODAY. She will let your dogs play in group with injures and not inform you until you pick your dog up and see it for yourself. These poor animals do not deserve this treatment. If you board here please reconsider. The staff is not being paid what they are promised and fights happen all the time. All of the vents and drains are covered in mold. (Call and schedule a free tour to see for yourself) If the staff is outside with the dogs they are not aloud to kneel or sit down and pet them because it could cause fights (resource gaurding). I have worked at many kennels professionally for 3 years and this is not the way to run any facility. Your pets deserve love and basic care with transparency to the owners, not lying and cheating you out of your money. YOU ARE NOT GETTING WHAT YOU PAY FOR. I'm not reviewing out of hate but out of safety and love for these poor dogs. This is ABUSE. I'm not sure what more I can do or who to call. There are plenty of other reviews like mine right here, on yelp, facebook and on indeed. If you would like other suggestions there are plenty more loving and professional dog boarding and daycare facilities in RVA. If you don't believe me go take a tour of the whole facility, look at the ceiling vents, go in the kennel room you will see. They don't get water. How is that ok for weeks on end? If your dog is boarding they are only letting them out for water 4 times a day. If they are in daycare they only get water twice a day. If your dog is sick she won't tell you. She will make up excuses and tell you not to bring them to the vet?? 3 employees have quit in the past 24 hours bceuase of poor management, lack of communication, and mistreatment. I have already contacted the better business bureau and other resources for further investigation. If you have any information or other experiences please comment to help save these poor pups. GOD BLESS

I don't like picking up poop. So I called these guys. They are excellent…read more I have used them for two years and have nothing but positive things to say.

Wonderful, reliable service. Came upon this company when we really needed help with cleaning up our…read morebackyard with two dogs while both of us working full time. A real life saver! The backyard never smelled better and no more flies! You can easily arrange for weekly service, or bi-weekly. Very reasonable rates too.