We reached out for service in the morning because our thermostat dropped working. They were able…read moreto provide service the same day. It was during a heat wave so to have a same day call was fantastic. Add to that, they were courteous and the communication was ongoing throughout the day. Highly recommended!!!

Came quickly and took care of our issue with a lower quote and final price than other businesses…read morehad offered. Very kind and helpful too!

I did a Google search for a local Hvac company and came across this one. They came highly…read morerecommended so I gave them a chance on preventative maintenance for my Hvac. I must say they sent Franklin who is so warm, friendly and knowledgeable. They were a pleasure to work with and I will be using them again in the future. Ask for Franklin you won't be disappointed.

The man who did the annual furnace inspection was professional, knowledgeable, helpful, polite and…read morepersonable. He did a great job, explaining everything as he worked. I enjoyed chatting with him as well about other home inspection issues. I would definitely recommend Valairco.

My neighbor Sean referred me this company since he had a great experience with them to replace hot…read morewater heater, AC, and hot air heater. I called the company and talked when their sales agent Tom who is an expert in the field and most importantly the installation aspect. We have a quick discussion on the price and rebates. During the installation dates, two technicians showed up. Very efficiently, they took out the old ones and installed the new AC and heater units, both in the basement and outside unit. Their thermostat control connects to my wifi and display are easy to use. The temperature controls are super, quite and smooth, much better than my old obits. They are very professional

If I could rate this company zero stars I would. Our capacitor went on a Carrier unit, expected…read moremaintenance after 7 years of ownership. We knew this going into the service call and I explained this to the call center. I wanted them to have the part on hand at arrival. They charged $178 and tax for a total of $186.59 to come out and wanted additional $403.04 to replace the capacitor. They went ahead and installed without permission. There was no application of the service call fee to the charge for the capacitor. I may have gone for the $403.84 straight up. Although even that is high. There was no explanation from the start that just showing up was $186.59; that any work done would be an additional above and beyond charge. Now keep in mind that the OEM Carrier Part costs at most $26-30 and this literally requires seconds to install once the panel is open. The entire service call should last 30 minutes and this includes the initially and follow up diagnostics to ensure the unit is running properly. I called three other local HVAC service companies and they quoted from $89-129 to come out to the house and all would apply that fee to the cost of the repair. They quoted $209 to $269 to replace the capacitor and do the follow up diagnostics to ensure the unit was running properly. So at most $269 plus tax. Not double the price of $590.43 with shady business practices and poor communication.

Had a great experience with these guys. AC quit on a 90+ degree day and I called them the next…read moremorning. Although they had a full schedule they found time to stop by that afternoon. They were completely transparent on the cost for the visit and diagnosis. They were able to fix the problem and get me up and going within an hour. Very professional throughout. I highly recommend.

I called them when our Central AC stopped cooling. Tony was quick to respond and come onsite…read more He was courteous and polite. Told me it was out of coolant and recommended we do a pressure test to figure out how bad the leak was. After two days his other guy came in and said leak wasn't that bad and that filling it up with coolant would last us one season (next few months) but that we would have to replace the AC unit soon. Less than a week later we had lost all coolant and they were kind enough to come back again and refill again and very next day we were out of coolant. Sweltering hot! Nice people. Gave us a quote which was $2k more than Home Depot's quote and $3k more than another HVAC contractors, so I went with HD. I feel bad I couldn't give Fontaine my business even though I liked them, but $2k is just 2 much.

Business owner visited my home for a pricing consultation. I asked them to wear a mask to protect…read moremy pregnant wife, which is something 10+ other contractors this I've hired this year had no issue with (most of them had their own masks and immediately volunteered to wear them). Business owner questioned my need for him to wear a mask, and asked whether his employees would need to wear one as well. After confirming this, he left before stepping foot in my home.

My heat stopped working on one of the coldest nights of the winter. In a panic I started calling…read moreeveryone and Tom was the only one who can come that night. He came right back the next day with all the parts and literally saved my ass! Super reliable, trustworthy, and easy to communicate with. I would use him again in a heartbeat. THANK YOU!

josh and james came, they saw, and they fixed our plumbing problem after troubleshooting. they were…read moreprofessional and pleasant. we appreciate the excellent service.

TRUST ME - STAY AWAY!! As other customers here wrote, I too wish I had read all the negative…read morereviews about this business, but I was unaware that Tom, the previous owner of Copperhead sold to new owners who are a *NIGHTMARE TO DEAL WITH!!* I typically never right a bad review, on the contrary, I'm the one who writes the best and most positive reviews, because I believe people and businesses deserve great recognition and great reviews when warranted. However unfortunately this is NOT the case with the new owner(s) who took over Copperhead Plumbing. I spoke with a Dan, and then realized what everyone else was saying, how the new owner(s) completely destroyed the great reputation Tom built before he retired. I had called a Dan to discuss the repair needed for our boiler. We have 3 zones at home, and the upstairs heat zone to the bedrooms was not working, and my husband tried to change the valve, but had trouble rewiring it although he's an electrical engineer, he felt it better to call the plumber because he needed them to rewire it correctly. Note: The two zones downstairs were working great! Two very young techs came at 8:30 am and 3 hours later were still by the boiler trying to as they said "trying to figure it out". We asked them to not touch the valves or wires for the two other zones as they worked perfectly. I was at work and husband home occasionally checking for any updates from these two young men, and eventually became very worried and concerned with no answers on what was going on. I called the office trying to get an answer on why they were still there 3 hours later, "trying to figure it out" for repairing the ONE ZONE in order to get heat to the 2nd floor bedrooms. I spoke to Dan about our concerns and he rudely and abruptly was raising his voice, and told me "your husband broke the boiler" and it will cost you close to $3,000 for repairs and parts. Plus $300 for the service call today. Needless to say I thought to myself "What kind of company and employees have taken over Copperhead? I don't need to be talked down to this way" This is appalling, unprofessional, and unacceptable to be spoken to and falsely accusing a customer this way, just to *cover his young inexperienced or not well trained technicians*, who apparently seem they were the ones who BROKE OUR BOILER while poking around there for 3 full hours, and now expecting us to pay $3,000 to fix the damage that occurred while they were there!! I once again reminded Dan, that we had HEAT DOWNSTAIRS before the techs arrived, and before they left charged us $300, and after they left, later in the evening we discovered *WE HAD NO HEAT, AND OUR FAMILY PRACTICALLY FROZE* from the cold. Dan and techs was aware I had an elderly mom with Alzheimer's and young grandchildren, (one a baby) in our home - unforgivable!! I gave Dan an opportunity to redeem himself and the business, asking him to send us a more experienced technician the next day (Sat.) and he said he was going to charge us an *Emergency Visit*, in addition to the $200 we paid him the previous day! This was his opportunity to make good, and take care of the damage and frustration our family all went through by leaving us with no heat even downstairs where we had heat before the techs came to our home, and then NO HEAT we discovered after they left. The two zones downstairs which were working when those young techs walked in, was no longer working when they walked out. Not difficult to see whose at fault and why we suddenly had no heat after techs were "trying to figure it out!"

Last week my thermostat had an X through it and heat was not working. Searched YELP and saw reviews…read moreand called them. The tech was here within two hours. It wasn't the thermostat but the furnace which was over 30 years old. Their salesman came out and we decided to do the furnace and central air system. They had it installed within 24 hours The only issue we had was the rep talked to us about adding an air scrubber but neglected to add to sales order. But after speaking with him they sent another tech to install it and all is good

Got a quote to replace 1 outdoor faucet and replace wax seal for bathroom toilet! Just under 1400…read moreand I had to pay the 50 dollars for something they didn't have to evaluate! My bad! I will never use them.