My neighbor Sean referred me this company since he had a great experience with them to replace hot water heater, AC, and hot air heater. I called the company and talked when their sales agent Tom who is an expert in the field and most importantly the installation aspect. We have a quick discussion on the price and rebates. During the installation dates, two technicians showed up. Very efficiently, they took out the old ones and installed the new AC and heater units, both in the basement and outside unit. Their thermostat control connects to my wifi and display are easy to use. The temperature controls are super, quite and smooth, much better than my old obits. They are very professional read more

If I could rate this company zero stars I would. Our capacitor went on a Carrier unit, expected maintenance after 7 years of ownership. We knew this going into the service call and I explained this to the call center. I wanted them to have the part on hand at arrival. They charged $178 and tax for a total of $186.59 to come out and wanted additional $403.04 to replace the capacitor. They went ahead and installed without permission. There was no application of the service call fee to the charge for the capacitor. I may have gone for the $403.84 straight up. Although even that is high. There was no explanation from the start that just showing up was $186.59; that any work done would be an additional above and beyond charge. Now keep in mind that the OEM Carrier Part costs at most $26-30 and this literally requires seconds to install once the panel is open. The entire service call should last 30 minutes and this includes the initially and follow up diagnostics to ensure the unit is running properly. I called three other local HVAC service companies and they quoted from $89-129 to come out to the house and all would apply that fee to the cost of the repair. They quoted $209 to $269 to replace the capacitor and do the follow up diagnostics to ensure the unit was running properly. So at most $269 plus tax. Not double the price of $590.43 with shady business practices and poor communication. read more

Service tech saidvi needed a whole new furnace. I paid him the $185 for the service call and then called PSEG they checked the furnace and everything was fine. I don't recommend this company. read more

Don't use this company. I don't understand how they have good reviews my experience has been awful. We've had issues with them for over a year on a brand new system. They dragged their feet for months- they started work last July during renovations and didn't get our heat up and running until the evening before we moved in in November. We had to physically go to the office to get them to finish their incomplete job so we would be able to move in. No apology or anything from the owner. There were a lot of issues with installation and they have had to come out for service quite a few times to keep fixing things they did incorrectly. The first summer in the house our ac didn't work and it took multiple visits for them to fix. Then come the next season shift the heat wasn't working and the same thing happened and it took days to fix. Most recently, water was collecting in the exhaust pipe because they didn't angle it correctly for water to drain out. Over Christmas Eve and Christmas we were left with the house at 50 degrees and no heat or hot water. We had guests staying with us and a baby. We got a Bradford white system through them that only a few techs know in their company. They have never once apologized or acknowledged any of this. Last night our heat wasn't working again so I called and left a message on the emergency line at 2am. I didn't get a call back until 9am. If you do use them I certainly wouldn't recommend getting Bradford White through them use somebody else. They definitely don't care, give you attitude on the phone and don't try to remedy the situation enough. read more

I'd give them a zero if I could. Bought an HVAC system from them around 3 years ago and it's broken down twice in the third year, both times in the middle of winter. This time the tech left after leaving the air on which has been blowing cold air into the house leaving it freezing. I called to see if there was anything they could do to help us out given this unit is only around 3 years old and that we've already sunk a good chunk of money into this before the additional $400 or $500 they were asking for ($300 for the single part alone, which when I looked on amazon is like $50 max). Not only were they unhelpful, but rude as well. Specifically I want to mention Dana who was rude to both myself and my father and was unwilling to help us out in the slightest way. Cool-o-Matic states the following on their company bio, "As a seasoned HVAC service company based in Manville, NJ, Cool-O-Matic, Inc. knows how important it is to have a top-performing heater or AC during the extreme weather conditions." -They know how important it is to have a top-performing heater or ac during extreme weather, yet they provide shoddy products and services that break down in less than 4 years. We've had two breakdowns within one year, once in January of 2020 and once in December of 2020. This time (Dec 2020) the technician left the air on, circulating cold air throughout the house. "The family-owned company is committed to delivering only the best technicians, services, and products." Except when we complained to them directly about the product they had sold to us and installed themselves, which has broken down twice in one year within three years of installation, they told us to complain to the manufacturer. Hell, the second technician who came out had to take a look at the previous tech's notes because he didn't know what the hell they did to the furnace. I do not recommend their services for anything. They'll give you a terrible product and then offer you terrible services to fix that horrendous product while asking for a ton of money as well. Do not use. Do not recommend. read more

They are true professionals! From the sales person who came out to access our situation of replacing our very old Carrier AC whole house unit to the excellent installers who worked meticulously to complete the job I highly recommend this company. Priced fairly and wonderful to work with. If I could give more then 5 stars I would. read more

Dan came to our house to do our Winter service and tune up -- he was very nice, knowledgable and did the work quickly and efficiently. We switched from another service company with whom we had an annual service plan with equipment tuneups twice per year and so far, Coolomatic has been more cost effective and seems to do a better job. They actually took care of a few service items when they took over our account that the previous company had "overlooked". read more

Had service yesterday afternoon. Second time this week. Service guy knew nothing! My heat was only working on low. But it was working! He left at 5:30 yesterday. Woke up this morning to no heat at all. Called for emergency service and no response. I am not happy at all. read more

I will not be using Cool-O-Matic in the future. After years of having an AC contract with them I finally had to take advantage of the service when my condenser fan stopped spinning. I feel that there is no benefit to the service contract. Cool-O-Matic's service department was not responsive, their repairman was late and there was no communication. The cost of the repair was excessive. Friday night - Condenser fan stops spinning and our house is 82 degrees. Saturday morning - Internet research helps me diagnose that the issue is the capacitor that makes the fan start and run. You Tube is awesome. Further research and removing the side panel of the condenser let me know that I can buy the replacement capacitor online for less than $40. I call Cool-O-Matic (they are closed) and leave a message explaining my problem and self-diagnosis. I ask them to call back and schedule service. I would have tried the repair on my own but I had to head to a conference first thing Monday morning, leaving my wife and 3-year-old home on high 80 degree days without air conditioning. To be clear I did not specify that it was an emergency in the message I left. Monday morning 10:00 am - I call Cool-O-Matic back because I had not heard from them. After explaining my issue to the person that answers, they say "Oh, you left a message" and I reply that I thought they would call me back. They inform me that they are booked for the day and the earliest they could do is between 2 pm and 6pm on Tuesday. I make the appointment. Tuesday - I asked my retired father if he could come to our house and wait for the repairman since I was away and my wife could not take off for the day. He comes over before 2 and waits. 6 pm comes and goes. My wife comes home and my father leaves. 6:20 the repairman arrives and 20 minutes later he is done. The issue was the capacitor. Here is the break down of the repair listed on the bill. Diagnostic $125 Turbo 200 Capacitor $254 Subtotal $379 15% discount (for having an AC contract) $56.85 Total $322.15 Tax $22.56 Total $344.71 They used a universal capacitor that is available from Amazon for $60.25, my guess is that they pay less. When I called them question the bill I was told the $125 charge was for coming to our house and that the $254 was a flat rate for the part with a markup and the repair. I will be searching for a new company to handle my AC repairs in the future. read more

This place was a god send for me in a difficult time. When my dad passed away it was very important to me to get my moms air conditioner fixed so it wasn't something she needed to worry about during this horrible time. The woman Dana who helped me was an angel. She sent someone out to my parents house the same day I called. When the part that needed to fixed wasn't in stock she ordered the part to be delivered the next day. Within 2 days we had 2 technicians at my parents house and the AC was fixed. Words cannot describe how much this meant to me and my family. This company treated me like family and I am forever grateful to Dana and the team for helping me during this hard time. read more

Had 4 estimates done, by far were the most reasonably priced. They just finished installing my a/c and furnace by Carrier. Very clean work and professional install. read more

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They came out quickly and fixed my problem but charged almost $200 for a new capacitor which should have cost $10, max. Plus the $100 "diagnostic fee" which is NOT credited against the repair. Yeesh. read more

WARNING. They'll intentionally install a faulty $8,000+ HVAC system or install it in such a way that it will begin giving you problems within the first couple of years (if not months) of having it. Ask them to have a look and they'll charge over $100 just for someone to take a look! We had an HVAC system installed by these low lives less than 4 years ago and it has been problematic ever since. It broke down TWICE in one year in the MIDDLE of winter. Most recently, it broke down right after a snow storm. We called them, had a technician come over who not only charged $100+ just to check out the problem (keep in mind this system has had many problems in the past), but he concluded that the only way to fix the problem was by buying a piece of equipment which they would charge $300 separately from labor $100+. Later we discovered this piece of equipment can be bought online for less than $50!! The technician was a loud, arrogant and cocky SOB that I honestly wanted to smack across the face given the way he was speaking to my father and brother and suggested 'we take up any issues with the manufacturer'. Buddy, you not only installed the system, you 'fixed' it only for it to malfunction the SAME way again. Not to mention the technician LEFT THE FAN ON all day and night in below freezing temperature, which we had no way of adjusting given the system is electronic and that part of the system was left inaccessible to us, by the technician. My father and brother called the next morning to see if they could at least give us some sort of a discount if they weren't going to fully cover the expenses of fixing this faulty installation once and for all only to be met by the owner Art Stainer's incredibly rude and unhelpful wife, Dana (Dina?) who wasn't helpful, empathetic or understanding in any way. In fact, she went as far as to correct my brother over the phone when he mentioned this HVAC system broke down as recently as February of this year to tell him that it was 'actually January of this year' in a condescending tone. She also said, 'if you aren't happy with our customer service you can look elsewhere and I'll cancel your appointment for today' after going through the coldest night we've spent in this home in over TWENTY FOUR YEARS of being here (yes, including when our power went out during Sandy since we didn't have the FAN also on back then). Did I mention we have a sick/vulnerable individual in our home? Because these folks couldn't care less. Do yourselves a favor and STAY AWAY FROM COOL-O-MATIC, these guys will rob you and treat you terribly. I'd give them ZERO stars if I could! YOU'VE BEEN WARNED! read more

I've never used his services, but I am currently in a funeral procession for my brother, and he cut us off and flipped me the bird. Anyone who is that callous can't possibly be a decent person, and without basic courtesy for those grieving the sudden loss of a loved one, how could he possibly be a respectable business owner. read more

Look elsewhere. Very unprofessional staff. They make appointments which they fail to show up for. This happened to me with this company several years ago, and I thought it was a fluke, until it happened again today. Just talked to the dispatcher who informed me they cancelled the appointment they made with me a week ago because they were "backed up", but unfortunately they never called me to let me know. Also, she insisted that she doesn't know who the manager is, because she's new. Unless you have a week off from work to blow... Take your business elsewhere. read more

They replaced our system in the dead of summer fast and before large party was about to happen here. They did great work, and the price was affordable. Tom even came back to help me program the thermostat and wifi connections. I highly recommend Cool-o-Matic. read more

I literally had the same experience with Cool O Matic in 2014 as the Steve F review. My A/C broke in JUN and the temp was hovering at high 80's. Called for an emergency appt. The driver arrived late, but that's fine on an emergency visit, i understand. He evaluated fast and quickly arrived at the conclusion that i needed a new capacitor. Only he stated a price in advance of $280. In their defense, i said go ahead and do the work, so i technically agreed to the price. While he was replacing, i looked online and saw the range of capacitors from $40-$90. I asked again why it was so expensive, and he said it 'was the best one on the market'. I also got stuck for another $170 in labor for 20-30min work. Even for an emergency appt, $450 total seems a little high. I called the next day to complain, and whoever answered the phone never got back to me. I absolutely agreed for the work to be done, i just didn't expect to get get gouged on an emergency appt. I actually found them on Angie's List, and they've since been taken off. Not a huge wonder why. They knew their job and worked fast, i just can't get past being taken advantage of. Will not use them again. read more

Cool-O-Matic was great. They installed a new HVAC and hot water heater in my house over the summer. They were very competitively priced, super friendly, knowledgeable, and professional. I had an issue after the initial install and they sent someone to come and fix it at 9pm that same day. Would highly recommend! read more

A rip off company with zero customer value or respect. My ac was not performing well and called this company and they sent a rep with a side kick as well and within minutes told me that my refrigerant was low (that I had already researched and identified). Then before anything here comes the tank and they start filling it and not showing the amount filled and then hand me a bill for $428. In amazon the same refrigerant 30lb is $400. I call the company the next day and here are the guys who according to their motto "serve the community" (bullshit) . This guy john who says that if you want we will install a new ac for you and he has to pay health benefits and EPA certification which is the reason they charge 4 times the cost. If you still go to these jokers then you might as well throw $$ into a well!!! read more

I hired Cool-O-Matic for AC, furnace and water heater replacement. I had a very pleasant experience with the company and specifically, their salesperson Tom who not only spent some time with me on the phone when i called and explained the difference between different units and efficiency (I honestly thought he was the owner) but also, spoke with the owner and gave me a good deal. Unlike other companies, It only took them one day after we signed the contract to get a crane and do the job, so i did not have to wait for weeks in heat considering my AC was not working at all. They were on time, very professional and polite. I will definitely recommend Cool-O-Matic to my friends. read more

Do NOT use this company!! Through my builder, as a sub-contractor, they installed a central air conditioning system in my home in 2007, which NEVER worked properly. I repeatedly had to call them to come to diagnose leaks in the system and other issues. This went on for THREE summers, and after that, the owner refused to come to service the system without my paying for his service fees. This company is shady, and they do NOT back up their equipment or labor. The system also did not have enough returns which was part of the problem, in addition to multiple leaks and faulty evaporator coils which froze up after the system ran for a few weeks. STAY AWAY!!! read more

Stay clear of Cool-O-Matic. They should not be in the business. Terrible service doing the bare minimum of what is expected of them. During the installation of my HVAC system the installers used a chainsaw and cut through major support members to install ductwork and then refused to cover repairs. During the 7 years of use Cool-O-Matic was back no less than 14 times to make repairs and "adjustments". When system failed during this most recent cold spell they told us it would take a week or two to get the parts ordered and to schedule service. When asked, "what do we do to keep our kids and house from freezing?", they replied "it is not their problem". Stay clear of Cool-O-Matic. read more