I came here over the past several months to get some embroidery items for my family members…read more One was for 6 Eddie Bauer jackets for my brother and his team in Kalamazoo, a Navy Seabee logo embroidered on a Carhartt jacket for my dad, a PhD in nursing jacket for my step-mother and a monogrammed block letter embroidered on a Ogio jacket for my cousin. I also had 4 polos made for my mother and step-dad with the Hello My Name Is logo and their written name on it, since they go to a ton of parties and have a ton of parties and events where they are used all of the time. I worked with the owner to get all of the artwork for the monogram and PhD nursing and the hello my name files emailed to them. They had the files digitized and embroidered on all of my items. The store is neat and organized. I plan to come back to get a lifeguard long sleeve for my niece and a long sleeve for my nephew with a dragon he designed and drew for his YouTube channel next. It's amazing to see these 2-day designs so well stitched on apparel and with such stellar skills and great quality too. The prices are for custom items and were quite reasonable for what you get. The embroidery all looked fantastic and all of my family members love their items and wear them proudly. Everything was done with a week turnaround.

So initially first impression was great.. I placed a few weeks prior to my vacation in case of…read moreanything happening. So I made a design online through another company. And when I arrived, I sent them the images to their email. I brought my own shirt and had to buy one. So when we discussed what we would like and the expectation it was clear. Time for pick up, I get a call that the image that I designed on was not compatible with their software I guess. So since they over t-shirt design for free on their window, I decided since I was already in route to pick up the shirts, but now I will just design a whole new custom shirt. Disclaimer: 2 different Matt's ( Matt 1 is the owner MATT 2 is the employee) Matt2 was very helpful, we sat down to redesign a new logo, which took a couple hours. When we came to a crossroad he would ask MATT1 for assistance, he would come out the back and help us out. After the Second time Matt2 called MATT1.. MATT1 said " you know we have other clients, we can just refund his money".... When I heard that, I thought it was very rude and unprofessional. Matt2 must've seen my face and read how displeased I was. But Matt2 continued to help me with my design, for about another 30min until I settled on a design I was comfortable and pleased with. We finished and said give them 2-3 days for the turn around. 2 days later I get a call that my shirt was done I drove back to the store only to find my shirt was done correctly and the second shirt wasn't. And ask me to resend the original email.. so I resent the email , drive back home with one shirt only to have to drive back.. 16 miles I drive in one direction.. And I made the drive 4 times