Had a little scheduling snafu, but it was addressed quickly. Technician showed up in time as…read morescheduled, was very knowledgeable and very deliberate in repairs to our refrigerator. Tech verified everything was working as required multiple times prior to completing all the work. Cost seemed to be very competitive from what I have seen/heard from others.

requested the service no one showed up that day so I had to reschedule then was charged $30 more…read morethan the price quoted on the when I called the company so they can make it right. I was informed because I didn't call them when the technician the reason I was overcharged and they would have the technician back out to me however that was not told to me when I'm originally made the call I was told to pay the technician with a card and it would be cheaper paying with cash than if I pay with cash. no one ever once said that I needed to pay the personal over the phone or call when a technician arrived. Technician was great. He came in and told me the problems very professional the company not so much.

Great experience from first initial call as my inquiry was about lessons. From the first session,…read moreto guidance on instrument recommendations, to the weekly lessons with our teacher, it has been a positive experience. We find value in this monthly investment. The inclusion of all age groups who want to learn an instrument is an added bonus, along with dedicated parking.

I have had amazing service from this store. They are so helpful and friendly. They provide…read moreservices in a very timely manner. Trevor was especially helpful with my many questions. It is a true pleasure working with this establishment.

This place pays pennies on the dollar. Add in the lack of customer service and support. This is…read moredefinitely a place of last resort in case of emergency.

Horrible customer service!! Clay is supposed to be the manager and he is the worst. No one should…read moresupport a store that doesn't have a decent curiosity for the people of their community. Shame!

Just really good knowledgeable people. I know nothing and brought in an old guitar I asked if it…read morecould be re-stringed and fixed up. They looked it over and let me know that it really wasn't worth it. No charge. Please utilize this great shop

15 year old son takes lessons here and comes home encouraged and committed each week. I love the…read moremom and pop vibe and service is top notch (special shoutout to Linda).

We came in there to browse - I have sold a couple guitars here in the past, and brought in one for…read morerepairs, and they've always been helpful and fun to talk to. This time, it was just to pick up guitar strings - and of course for the boys to browse. Someone was playing piano in one room, absolutely beautifully. My boys started jamming in another room - and Alex popped in to help sort out the amps and drums to improve the sound. Just letting the kids rock out and was friendly as hell. The staff was friendly, helped my boys out, didn't hassle us for playing or give us the side eye as we browsed. A pleasant shopping experience while we price out our next instruments.

Had my guitar for 2 weeks and no update on when they will get to it…read more I'm pretty new to the scene so I'm not sure how long a basic adjustment should take but this seems too long. And I wouldn't be upset if they said that upfront but there was no mention of that. Maybe it's my fault for not asking but I'm still disappointed.

Trying to submit an updated review. They did refund me the rental fee for the second month (2…read moreweeks) after I talked to Rick but still charged me for the month after my daughter turned it in to the school (per the agreement with the school) and no one bothered to pick it up. So it's not quite as bad as my original review but I still wouldn't recommend them and won't be going back.

I had to take one of my band kids trombone in because it got bent yesterday during a show... and…read morethe person in the back (I wish I got her name) fixed it in 2 mins... such an amazing job.. thank you for fixing that so quickly..

Highly Recommend 100%. Will was extremely welcoming and knowledgeable on what I was looking for,…read morewith allowing me to play a few different options. The store was filled with many options to fill any need for a piano with some of the best money can buy. Without a doubt one of the best piano stores in Columbus.

We swung by this wonderful store while traveling from MD. We were met with a super friendly staff…read morewho invited us in. Lee who greeted us was awesome and got us situated in their beautiful showroom. If you are in the market for a piano, and want a no pressure and personalized experience, I highly recommend Solich Piano.