Had a little scheduling snafu, but it was addressed quickly. Technician showed up in time as scheduled, was very knowledgeable and very deliberate in repairs to our refrigerator. Tech verified everything was working as required multiple times prior to completing all the work. Cost seemed to be very competitive from what I have seen/heard from others. read more

The technician who came out to look at our broken oven made a gouge in our new flooring. We then documented the problem and contacted the company to reimburse us for the cost of repairing the flooring. They told us they would reimburse us, and now months later, we have not received any such reimbursement. Every time I call they say it will be coming, but it's been over 6 months at this point and they have not sent anything. Very disappointed with how this has played out. read more

My refrigerator stopped cooling, so I called this company based on a recommendation from someone on Facebook. The technician told me the compressor had failed and that I needed to buy a new refrigerator. I wasn't confident in that diagnosis, so I called Sears Appliance Repair for a second opinion. Their technician quickly identified that the compressor start switch had failed. He replaced the switch, and the refrigerator has worked perfectly ever since. I contacted this company to request a refund because of the incorrect diagnosis, but I've heard nothing from them since. Do yourself a favor--save your money and call someone else. read more

had an absolutely horrible experience with this company from start to finish. First, the scheduling was a mess. I called on a Saturday and was told I could be seen Tuesday morning between 8 AM and 12 PM. At 1 PM, I received a call apologizing and was told someone could be there by 2 PM. Nobody showed up. I then rescheduled for Friday morning, again between 8 AM and 12 PM. The technician didn't arrive until around 5 PM. When the technician finally arrived, he checked my breaker box (which I've never had a refrigerator repair technician do before), looked at my refrigerator, unplugged it, and told me to let it sit for 15 minutes and plug it back in. He then stated that if it didn't work, it was probably the circuit board. That was it. He pulled the refrigerator out but never removed the back panel, never inspected the components, never cleaned the coils, never checked the fan, and never performed any meaningful troubleshooting. I specifically left the back panel alone because the appliance instructions state it should only be removed by a technician. After paying for what amounted to almost no service, I decided to investigate myself because I couldn't afford to waste money on another service call. I removed the back panel and immediately found that the coils were extremely dusty, proving they had not even been cleaned or inspected. I also found that the fan was not running. The manufacturer's service manual was attached inside the panel, so I looked up the diagnostic information and retrieved the error code. Surprise--it wasn't the circuit board at all. The issue pointed to the fan. I was able to do more troubleshooting in a few minutes than the paid technician did during the entire visit. To make matters worse, I was overcharged by about $30. I was told over the phone that paying by card would be cheaper, so I paid by card. That turned out to be false. When I called the office to ask about it, I was met with attitude from the woman who answered. She claimed I was supposed to call separately to make payment in order to receive the discount. Not once during any of my calls was I told that. So to summarize: * Missed appointment windows and hours-long delays. * Technician did virtually no diagnostic work. * Incorrect diagnosis. * Didn't inspect or clean obvious problem areas. * Overcharged compared to the quoted price. * Poor customer service when I called to address the issue. I paid good money for someone to come to my home and do less troubleshooting than I was able to do myself with the manufacturer's manual. I am extremely disappointed and would not recommend this company to anyone. Save your money and look elsewhere. If I could give 0 stars, I would. read more

Our fridge over the weekend can't keep temperature to make our food safe! So first thing in Monday morning I call this company to setup service visit. They come in 3 hours and find out that our only 7+ YO Bosch appliance is not worth to be repaired. Thank you... read more

Needed Washing Machine repair. Bad experience began when service person did not show during time frame discussed, delaying for a day. Then it involved 3 days of service person finding something different wrong each day. It tied up 3 different days of my time affecting my work schedule....and end result was better off purchasing a new washing machine. Didn't mind paying for the service call, and appreciated the effortr by the service person, but would not recomend using Swantek again. read more

Great service, strongly recommend! If you are looking for quality repair, friendly service, hire Greg Swan. Pleased with the service. read more

They are a class act. Reached out have my broken oven serviced and got scheduled within a couple days. The technician diagnosed the problem and repaired it during that appointment. The required part was on his truck and he was able to repair the oven. He was considerate, respected my property, and even swept behind the oven before putting it back in place. Forgot every other repair outfit. Hire these folks! read more

I honestly don't understand the positive reviews. I called Wednesday, confirmed the appointment for Friday 3-6pm. They even said it was wide open, and double checked my address on the phone because they found the same street name in two different zip codes. Friday comes, no call, no show. I call three times and finally get through. I'm not on the schedule. They told me they could come Saturday morning, 9-12pm. Confirmed the address again, asked me to text it, so I did. I stay home all morning even though I have family in town, tried calling three times, and still no call, no show. Completely wasted my time, and now it's Saturday afternoon so the best I can do is wait until Monday morning. read more

Phenomenal! My washer and dryer were in need of repair. SwanTek is the way to go. Adam was professional, kind and very informative. He was upfront about pricing. I paid what I was quoted and well worth it. My washer and dryer are working like new. I would definitely recommend this company! They are a rare find! Thank you SwanTek! read more

Gregg was very responsive to my messages. I had a leak in my water line to my refrigerator. He was able to lead me to the cause. It was a quick and easy fix. Thanks, Gregg! read more

Gregg was absolutely terrific. He communicated well and came at the time he said he would. He diagnosed my refrigerator's problem nearly immediately. And his rates are great. He seems to be very knowledgeable about household appliances. Even gave me recommendations as to what brands of refrigerator I might buy in the future. I highly recommend his services. read more

Gregg did amazing work fixing my washer. He fixed the computer issue in my washer then identified a sensor issue. My washer is working wonderfully now. I recommend him to anyone who needs appliance help! read more

Greg responded to me immediately and went above and beyond to help me troubleshoot an issue with our Samsung dryer. I honestly cannot think of the last time someone put being so kind & helpful to a customer first. Highly recommend Greg & his company. Thank you again. I will call on you for any future issues. read more

Excellent service and reasonable price. My freezer had some age on it and after Mr Swan discovered the problem it was cheaper to replace the freezer than pay for expensive repairs. I appreciated his honesty and would definitely use his services again on any appliance repair if needed. read more

They put in a new garage disposal. The first one was not good. The 2nd one is better. They are reasonable

Greg (the owner) had availability that met my needs. He arrived on time and was professional (wore covers on shoes) before walking on the carpet. He diagnosed the issues during visit. I would highly recommend him. read more