I want to start by saying the technicians are great. Staff is all right, but the billing department is the worst I ever encountered.They don't keep up with the federal new rules, and charged me $147.91ahead of my diagnostic mammogram and ultrasound. That is completely covered by my insurance.they threatened to cancel my appointment if I didn't pay the day before. I paid it, now they refuse to refund me. i called several times, and the rude employee told me if will take at least 90 days if I receive anything at all.I paid with my FSA card and now it is locked, because covered my insurance.BEWARE TO ANY LADIES GETTING THESE PROCEDURES. IT IS COMPLETELY COVERED BY ALL INSURANCES.NO DEDUCTIBLES,NO CO-PAY.I made acomplaint with the BBB and CIGNA abt the billing dept at ATRadiology. read more

If I could, I would give AT Radiology zero stars! was scheduled for an MRI at 8am on 6/22/26 at the Davenport location. I arrived shortly before they opened at 7:45am. I signed in, when they called my name they said my MRI was canceled due to they called me to confirm my appointment and my phone was disconnected. I never received a call. I asked them what phone number they called. The told me a phone number I had never heard of. They also had my correct phone number on file. They said they call the second phone number, which was the incorrect one. They said I would need to reschedule for the next day. I asked to speak with the manager. She said they try both phone numbers. I doubled checked to see if they called or left a voicemail, they did not. The manager said they also text to confirm, I said I did confirm yes to the text. They never once apologized. I scheduled for the next day. When I left, I called scheduling to see if I could get in at another location today. No openings today. I asked to speak to the highest person in charge. I told her what happened at the Davenport office. She said we texted you to confirm appointment. I told her I responded yes. She said they never received it. I told her I received a response "Thank you! We look forward to seeing you." She said their is nothing we can do and do I still want my appointment they rescheduled for tomorrow. Also, when I called to make the original MRI appointment on 6/4/26 I was caller 6 in queue. When it got to me the call dropped. I called back and now was caller 13 in queue. I decided to drive over to Davenport office to make an appointment. When I went there to schedule my MRI, she said they need to request prior authorization with my insurance company before they can schedule my appointment. I told them I do not need prior authorization with my insurance company . They said they do, which put me 2 weeks out to get my MRI. read more

Let me start by saying that the clinical staff and technicians at this facility are excellent. They are professional, thorough, and provide high-quality medical imaging services. For that, they deserve recognition. Unfortunately, any praise stops there. My over the phone experience with the scheduling and billing departments has been nothing short of infuriating and deeply disappointing. The communication is abysmal, and their billing practices feel predatory. I was forced to cancel an appointment and was explicitly told over the phone that the cancellation fee would be $50. When I disputed this, I was met with indifference and told that the $100 charge for the test was "policy", with no willingness to honor the amount their own staff had quoted me. It's a classic bait-and-switch. To make matters worse, I called to reschedule and I was informed that I would not be allowed to do so until my outstanding balance--including the disputed, doubled cancellation fee--was paid in full. Holding a patient's future care hostage over a billing error of their own making is an absolutely unacceptable business practice. While the quality of the actual radiology service is good, it is completely overshadowed by a front office that is disorganized and a billing department that operates with a distinct lack of transparency and fairness. Be very careful when dealing with them; get every single financial detail in writing, because you cannot trust what you are told. I will be taking my business to a provider that values honest communication and doesn't treat its patients like ATMs. read more

Wonderful folks, made the process very smooth. In and out! Front desk is fantastic and very accommodating!

A joke! Waiting times are too long, the staff at the front are rude and not friendly.

8/27/25 Had bone density test scheduled for 10:30am. Checked in at 10:20am. 11:35am still waiting. Only 1 tech on staff doing mammograms and density tests. Staff is nice but someone definitely messed up on scheduling on a day when they knew they only have 1-tech working. 11:50am. I have inquired 3x in the past hour with desk and have been told each time "You are next" but people who have come in after my arrival are being taken while I still sit!! read more

Awful service, awful staff, they need the order to schedule and won't schedule without the order at front than they will bill your insurance thousands and do fraud on the insurance with your order, be aware. I do not recommend. read more

We've been going to this location for a good 10 years or more now and have always had good service. They used to seem a lot busier but they do a very steady business. They are requiring masks for everyone at this point and are somewhat enforcing social distancing. Over the years I have had just about every test that they can do. Plus I have brought family members for various X-rays and MRI'S. And this most recent visit I was bringing my youngest in to get an MRI on their knees. We arrived on time and they were running a little late but they were trying to keep people informed about it. Once we were in the testing went very smoothly. For a small fee of $5 I was able to get a CD of the MRI for any of the doctors that might wish to see it. The staff is always friendly and helpful. I feel this is a good place to come for all your imaging needs. read more

A T Radiology has now included in all their forms a clause that the patient has to pay if Medicare or their supplement insurance doesn't pay. I have had to spent a lot of money because of this clause. If they code it wrong, list the procedure for the wrong condition, it will be rejected. It is your problem to file a review and investigate why. They will bill you the higher amount so there is no reason for them to help you. Collections will call, it will effect your credit, and you will pay or hire an attorney. read more

They won't schedule your appointment unless you pay your deductible. That's so annoying!!! My bill was only $6

"Our X-ray machine is down." "You only have one?" "Yes, and it's down." "Will it be up tomorrow?" "We don't know but we doubt it." I'd fire the office manager and whomever it is who performs your routine maintenance and safety checks (assuming they occur). Not knowing what the problem is (nor have I ever worked in the industry), but having been responsible for some complex machinery, you either have on-hand spare parts (in redundancy) or have a service contract with a provider that guarantees rapid turnaround. This is the lifeblood of your business? And if this is the care you give 'it', AND you're in a business that can negatively affect my health? Hell, if you can't take care of your own, you're certainly not getting the opportunity to do harm to me! read more

I needed an open MRI, because I am claustrophobic, and made an appointment with their office in Davenport. When the technician came to get me there was a question about the Tesla used and it was determined that I needed a closed MRI because of my spinal cord stimulator implant. I had already waited 3 weeks for this appointment. Fortunately, the office manager arranged for me to have the MRI done in their office in Winter Haven this afternoon. She even drove to Winter Haven to be with me and help me get through the procedure. I want to thank Lauren for going out of her way to help me today. Lauren's attitude and professionalism made it possible for me to get the MRI done today, which I desperately needed. read more

Yesterday I had a Petscan and was very nervous, not knowing what to expect. A million thanks to my Techs Debbie and Cheryl for their very professional, but gentle manner which put me very much at ease. read more

We will never return to this den of stupidity and horrors. We two handicapped old farts had an appointment for 10:30AM on a Tuesday for my wife. Arrived early at 10 to find no available chairs in the waiting room and women and screaming children standing. Apparently the word "chivalry" has not been translated into Spanish. Then wife called to front desk to fill out pages of nonsense (despite being return clients for years) and finally found a seat to wait and wait and wait. Called in with 2 others at 11:10 and then she disappeared until 1:10 when I asked the front desk "Does it take 2 hours to do an imaging?" Calling to the back room, told "your wife is on her way out now." Then the worse part--she tells me she was kept waiting in a waiting room in the back for over one hour with the two other people! The nice technician failed to tell her to hold her breath at the appropriate time which was very unprofessional, but since my wife had had this procedure many times before, knew to hold her own breath. The tech did not even tell her when she was taking the images. Then my wife had to wait another 30 minutes or so for the ultrasound--waiting so long for both procedures exacerbated a painful hip problem and the long time lying on her side for the last procedure made it worse. She could barely hobble out of the office and I had to bring the car to her. We will not be going back even if I have to drive to another city. read more