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    BayCare Outpatient Imaging - Winter Haven

    3.0 (2 reviews)
    Open 7:00 am - 3:00 pm

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    Ask the Community - BayCare Outpatient Imaging - Winter Haven

    A T Radiology

    A T Radiology

    2.1
    (14 reviews)
    10.8 mi

    I want to start by saying the technicians are great. Staff is all right, but the billing department…read moreis the worst I ever encountered.They don't keep up with the federal new rules, and charged me $147.91ahead of my diagnostic mammogram and ultrasound. That is completely covered by my insurance.they threatened to cancel my appointment if I didn't pay the day before. I paid it, now they refuse to refund me. i called several times, and the rude employee told me if will take at least 90 days if I receive anything at all.I paid with my FSA card and now it is locked, because covered my insurance.BEWARE TO ANY LADIES GETTING THESE PROCEDURES. IT IS COMPLETELY COVERED BY ALL INSURANCES.NO DEDUCTIBLES,NO CO-PAY.I made acomplaint with the BBB and CIGNA abt the billing dept at ATRadiology.

    If I could, I would give AT Radiology zero stars! was scheduled for an MRI at 8am on 6/22/26 at the…read moreDavenport location. I arrived shortly before they opened at 7:45am. I signed in, when they called my name they said my MRI was canceled due to they called me to confirm my appointment and my phone was disconnected. I never received a call. I asked them what phone number they called. The told me a phone number I had never heard of. They also had my correct phone number on file. They said they call the second phone number, which was the incorrect one. They said I would need to reschedule for the next day. I asked to speak with the manager. She said they try both phone numbers. I doubled checked to see if they called or left a voicemail, they did not. The manager said they also text to confirm, I said I did confirm yes to the text. They never once apologized. I scheduled for the next day. When I left, I called scheduling to see if I could get in at another location today. No openings today. I asked to speak to the highest person in charge. I told her what happened at the Davenport office. She said we texted you to confirm appointment. I told her I responded yes. She said they never received it. I told her I received a response "Thank you! We look forward to seeing you." She said their is nothing we can do and do I still want my appointment they rescheduled for tomorrow. Also, when I called to make the original MRI appointment on 6/4/26 I was caller 6 in queue. When it got to me the call dropped. I called back and now was caller 13 in queue. I decided to drive over to Davenport office to make an appointment. When I went there to schedule my MRI, she said they need to request prior authorization with my insurance company before they can schedule my appointment. I told them I do not need prior authorization with my insurance company . They said they do, which put me 2 weeks out to get my MRI.

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    BayCare Outpatient Imaging - Winter Haven - diagnosticimaging - Updated August 2026

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