if I could give 0 stars that's what it would be. This company picked up our belongings and did not deliver for 3 weeks. The owner said 5-7 days and then said truck broke down and had to wait for another truck. We had an air tag in our luggage that showed it was in storage the whole time. She lied the whole time, added money to our bill every time we talked to her and when truck finally arrived, driver confirmed where and when he picked the truck up, in New Jersey. Drivers were great, owner and dispatcher are dishonest, unprofessional, and would not let driver unload until we paid him in cash. After truck was unloaded we noticed the company kept half of our belongings including furniture and personal items. When driver told the owner she said "she didn't give a shit!" hung up and would not answer our calls. Read all the reviews! She has a D rating with the BBB. read more

My inlaws had them move for them. Nothing abnormal usually stuff , couch. Table,etc. At the end my inlaws tipped them and they left. I know that they tipped them well cause I asked after the situation happened, they were pretty generous in which they always are when tipping. Very sweet older couple. About an hour later the woman that owns the business told my mother in law that the tip well 2 tips because it was 2 workers wasn't enough they needed to send more it was unacceptable. I was so shocked when I heard that.that was the most unprofessional thing I ve come across in a long time. So they paid for the services and then gave 2 generous tips and that's what she calls to say not a thank you she wasn't happy with her workers tips. Being the sweet people that they are they sent another check. I wish I had been there to answer the phone that day. We have not used their services again and nor will we ever.I do not recommend this company.I felt like they took advantage. I wonder how many times she has done that? read more

The gentleman were great to work with !!!! We moved into a house on a hill and could not get the truck up the hill. The great crew of guys pushed the furniture up the hill. Thank you for all your help!! read more

A very pleasant moving experience. The crew of movers were very polite, friendly, and hardworking. Two of the guys on the crew seemed to be the leads. A taller guy who loads the truck was incredibly professional. He's also probably a tetris genius, the way he loaded that truck up. And the younger guy with the baby face was very friendly and very communicative. He took the time to ask where to put different boxes and took extra care to make sure all of our furniture was securely padded. We have some pieces that are a bit fragile and a very heavy Big Green Egg smoker. Without hesitation, that took extra care with those items. I have recommend this company to all of my friends and would definitely recommend them to anyone in the Richmond area. read more

I booked this moving company well in advance for a local move yesterday. They called the morning of and cancelled. They insisted they called around to find another company to help with no success. I had to search for another company on the last Friday of the month, with all of my belongings packed in limbo and keys in hand having made the arrangements for me and my partner to lose a day of work. Thankfully, I found another company who did an amazing job but charged a premium for same-day booking. I called several times to at least have the company make up the difference and I have yet to hear back. Unprofessional and completely unacceptable. read more

THEY NEVER SHOWED UP. They did not answer calls. They did not answer emails. They did not answer Facebook messages. The next day they were blatantly IGNORING my phone calls, sending them to voicemail. They still haven't reached out to apologize. Do not trust this company to move you. read more

I think it's important to read moving reviews with a grain of salt as so many people have a lot of emotions riding high and/or have no clue about how to prepare for a move. I'm astonished at some of the criticism listed in a few of these reviews and feel very comfortable saying that in the 10 moves I've done in my adult life to date, A Woman's Touch has done the last two, as well as my mother's move from Pennsylvania to Virginia and I have had them do two deliveries for furniture purchases I've made since their delivery cost was less than the company I bought the items from. In all those experiences, I have been so impressed with the warmth and good humor, as well as the sheer professionalism, of the movers we've been blessed with. Many of the men who work for this company have been with them for years which I think says volumes about the management (who I also have had a great experience with). We actually had movers on our crew during our local move this summer who did our long distance move from Pennsylvania two years ago and they were so sweet offering their congratulations on the purchase of our house. During all our experiences, I'm always amazed at how hard they work; each crew has never stopped (even for lunch) and steadily worked for hours as a well- coordinated team. Their meticulousness with caring for our belongings has also impressed us - every piece of wood or upholstered furniture is well wrapped and padded and then carefully placed into position, with the movers making sure we were happy with the placement before they stepped away for the next item. My final point to make is on the utter affordability of this service. I've paid twice as much for inexperienced college students with questionable work ethics than I do for the best movers I've had with this service, which kind of makes it a no brainer why I had them move me again, or why I ask them to deliver great buys from local companies. Do yourself a favor and touch base for a quote from this company. You won't be sorry! read more

We just used this company a second time and I would definitely recommend them. They arrived on time and were very diligent when wrapping and loading/unloading the furniture. One of the gentlemen was also present for our move four years ago, so they obviously retain employees well. The only hiccup was that one of our couches would not fit onto the truck. This was partially my fault, as I did not specify over the phone that the couches were antiques and could not be packed vertically into a truck. Otherwise, the entire process was hassle-free and competitively priced. I called only two weeks out to schedule and they were able to fit me in, and I got a confirmation call the day before. read more

All around great company!!! Move was great from start to finish and reasonably priced. Would highly recommend this company for any upcoming moving needs. read more

We recently worked with A Woman's Touch Moving for our move and I would caution anyone against using this business in the future. When I called to request a quote, I gave the woman I spoke with (later identified as the "boss" by the movers) detailed descriptions about all of the furniture and boxes that would need to be moved. On the day of the move, the movers showed up and told us that they would need to bring in an extra man and the job would take nine hours (we were told 3-4) - for a total cost of about three times what we were quoted. Our lease was ending and we had no other options, so we asked the movers just to move the larger furniture items. We had to move all of our boxes and smaller furniture ourselves, and still ended up paying about twice what we were quoted. When we called the "boss" on Monday, she was unapologetic and, frankly, pretty hostile about the whole thing. I don't normally post negative reviews, but I'm hoping I can save someone else from the hassle we went through. read more

An outstanding move. The men arrived at the arranged time, did a very thorough but quick walk-through, and fully understood what was to be moved, what was to be left. They went right to work, worked quickly, CAREFULLY, and diligently. All three members of the crew were courteous, thoughtful, and understanding of our needs. I would recommend this moving company to anyone. The rates were fair, considering they were moving from a 3rd floor apartment to another 3rd floor apartment in another building. read more

I thought this was going to be a great experience as the woman (boss lady) was very nice to me on the phone quoted me just under $500 including truck etc. the movers showed up 20 min past their one hour window and got to work. They were very slow and I was hoping it was because they were being thorough, I was wrong. They work slow to soak up more money since its per hour. They ripped my new couch along with getting black marks all over it and the matching chair that are a light grey fabric!! When I called to report this of course nobody answered, so I called the moved directly as I had his number. He said he's just the mover and I would need to speak to "her". A few minutes later he texted me and asked for pics which I sent plenty and said he was speaking with her. Tried to call again and yet no answer, no reply. A chip out of my wood dinning room table and black filth on our mattress to add to the list, not to mention I paid $800 instead of $500, tipped generously as they make sure you know it's not included and fed them lunch and beverages, and now my belongings are ruined!!!!!! NO REPLY STILL TODAY! read more

I moved from Maine to Richmond and hired A Woman's Touch Moving to shift my belongings from my rental truck into a storage unit. I was told that i would need to pay for 3 hours of work and their travel time. The movers were supposed to show up within a 2 hour window, giving me a call 1/2 hour before they would be there. After the 2 hour window came and went, I called the office, but nobody picked up. I tried another number I found online and was told that they would be calling me in 10 minutes. Another hour later, I received the call and the movers didn't show up for another 1/2 hour. There was nobody there to supervise the young men moving my belongings. They were inefficient, sloppy and not gentle with my belongings. They haphazardly stacked my items in the storage unit, left items unattended, disappeared for about 20 minutes at one point, and took way longer than necessary for the move. I also discovered that multple boxes had gotten wet during the move, but they failed to bring it to my attention and planned on stacking those boxes with the rest. I would not recoomend using these movers. Very unprofessional and a waste of time and money. read more

I was moving from an apartment and a storage place to a new house. I had them scheduled to arrive at 8am at the storage unit. They arrived 45 mins late with no reason why. This was a pretty big move and I am not sure how to rate the items so I trusted the company to bring the right about trucks. During the first part of the move they kept saying we should have brought two trucks and not one and a small van. When we got to the apartment the four guys seem to slow down a lot taking longer then I did with 3 friends to move into. They also could not get all of my items in the truck so we had to leave a lot of stuff at the apartment.One of the guys asked if we could stop at a gas station to get cigarettes, I agreed but it was not the most direct route to the new house. Which they charged me for the drive time. During the move into the new house they would complaint when something had to go up to the second floor or the attic. They dropped a chest on the driveway which I did not see and was told by a neighbor later on, the only thing they told me was a dresser was loose and they were going to tighten it up a little. After the move was complete at the new house it ran over the time limit so if they went back to the apartment it would and increased the price a lot. So I ended the move and rented a truck to complete the move myself which took until Midnight. The total of the incomplete move was $1200 dollars. We did call the company to voice our concerns about the service. The manager was sorry about the problems and offered refund our $250 dollars once she clears it with her manager. This call was on 11/23/17 and since then I have not received any refund. I even called them 3 times in the month of December and left a message which was never returned. I would not contract this company to complete your move. read more

A Woman's Touch. She's a must to avoid. Two days before my mother's move, A Woman's Touch called and confirmed the date and time, 8:00 am, July 8. It was also confirmed that theu would send packers. Friday morning came, no one showed. After a reasonable wait, I called A Woman's Touch, and the woman who answered the phone said that it was a "misunderstanding", and that no packers were available. At about 10:00 a.m. , a mover from A Woman's Touch, showed up with a pink slip of paper in his hand, apparently from AWoman's Touch, directing him to not only move me but to pack what was left to be packed. He informed me-very rudely- that he was a mover not a packer" and that he would do no packing. I told him I would sue. He said he did not like to be threatened (I was not meaning that I would sue him personally) and he walked out. Nothing got moved that day. Had there been tenants due to move in the next day, I would have had to foot the bill to put their goods in storage and put them up in a hotel- a huge expense because of a "misunderstanding" and the arrogance of a mover who thought he was too good to pack boxes. This company needs to be sent packing ! read more