I took my car in a couple of months ago and meant to do a review! This is a quality auto repair. My…read morecar was stalling sporadically at stoplights. They diagnosed quickly and my car runs great! There is a rapid ride bus stop nearby, which is perfect for dropping my car off as I head into work. I was treated with respect (as a woman this was a relief) and was very happy with the service.

Wish I could give more than 5 stars!! They were amazing, got us in right away (same day) with very…read morelittle notice, and stayed late to get the job done. We were from out of town, and they finished the job late on a Friday so that my daughter was not stranded. Thank you SO much!!!

Got brakes replaced for my BMW X3 and I definitely recommend these professionals. Slide pin got…read moresnapped during the replacement but they were able to run to nearest store to get the part and complete the replacement. Professional, technical and good communication and value!!

Matthew came to my house to do an oil change on my Honda Odyssey and the experience was fantastic…read more He even called ahead to let me know he'd be running a bit late due to traffic -- that kind of communication is rare and much appreciated. Once he arrived, he was friendly and professional, and did clean, efficient work right in my driveway. He walked me through what he checked without any upsell pressure. No waiting room, no dropping the van off -- mobile service this good is hard to find. Highly recommend asking for Matthew!

Great experience at West Seattle Autoworks. I'm glad they service Maseratis and were much faster…read moregiving me a bid than any other shop. Job was done as estimated and fast as promised. Thanks!

**Triple check the pricing**. I received an itemized invoice before service and selected the…read morerecommended service, and declined additional work. I received a grand total including tax and misc. fees. I called before approving the final total and the staff confirmed that invoice would be my *final* total and the document I signed was not an estimate. I was told no work is done without approval. So I e-signed the invoice as a binding agreement. Later I received an updated invoice, with an additional 90+ dollars. I called and was told that the mechanic "un-declined" services for me. I was calm and respectful and requested clarification. The mechanic I was handed to accused me of trying to make him work for free. I expressed to him that I had been told I had the final total, and I would not have been able to agree to if it had been any more expensive than I was quoted. He was very frustrated with me and told me he should have charged me $270 more, and I should be grateful he gave me a discount. I do not understand how I went from receiving "transparent" pricing which I confirmed, to being accused of being a malicious person. I was not rude and I do not know what I could have done differently to have gotten the information I needed to make an informed decision. For those reading the response, I have an invoice with a final total that shows I did not approve the $270 repair. I edited my review because the owner responded with a lie. Notice there was not an apology for the way I was spoken to, just the owners dismay at my having pointed it out. I spoke with an associate on the phone to confirm my total. I was then charged for something I can prove I declined. I won't worry about proving it to Yelp, I'll be filing the appropriate reports to governing bodies. I have copies of all three invoices. I had hoped it was a mistake but it doesn't seem that way.

Two months ago, I had my break pads and rotors replaced here. I dropped off my car in the morning…read moreand was able to pick it up by early afternoon-quick and convenient with reasonable rate. Today, I went back because I started hearing this awful squeaky/grinding sound coming from one of my front tires/brakes. Emmanuel (Owner) put my car up on the lift, took off tire, examined it, and was able to find a small rock caught between the tire and the break. He showed me the rock and where it had lodged itself. After putting everything back together, he handed me my keys and sent me on my way-no charge at all, even though he spent a good 40 minutes fixing it!!! I'm so thankful for his help, his labor, and his precious time. Most importantly thankful for his honesty. He could've easily said I needed new parts, but he didn't. This time, I didn't even have to leave the shop. ( made an appointment yesterday) He took care of my car as soon as he became available. The only thing I didn't like was actually the customers in the small waiting room on their phone playing games with sound on and talking on speaker phone. No etiquette. :( Recommend by my friend who used to get service from the previous owner of this shop who also was an honest man. I will definitely continue to come back here.

I've been going here since 2017 and they are always fast getting me in and getting the job done for…read moregreat prices. The most important thing is that they've shown numerous times that I can trust them. A trustworthy auto mechanic is essential and not easy to come by. I highly recommend!

Thank you Hans for your work fixing my clutch on my 2001 Passat!…read more When you referred me to get my shocks done, I apologize for making you sound bad, w/my online review! I ended up getting a bad shock and it went away with time...a long time! I will still refer your business because of my sincere gratitude of taking care of my clutch! Family business' are AWESOME! THANK YOU for your honesty and the value I was able to take with me!

I live across the street from this shop... pulled out of my garage and realized my tire was flat…read more These guys were so nice to put my spare on for me so I could be on my way without waiting half a day for AAA. They also gave me a good recommendation for a tire place nearby. Thanks again!

My "check engine" light was on and I couldn't figure out why. I called Tom's in a Monday morning…read morepanic. John told me to bring the car over so he could have a look. Turns out it was a simple problem with the gas cap not being on correctly and the codes needing to be reset. I know nothing about cars. John easily could have charged me a fortune to "fix" a non-existent problem but instead he just performed the diagnostic, checked a few things under the hood,reset the codes, and sent me happily on my way. Wow. Great, honest service!

I reserved a time to get brakes replaced; pads and maybe rotors turned. They asked why? After 10…read moreminutes of back and forth and saying I don't want to wait for noise just do the brakes we agreed on a full inspection in prep for a trip. I brought the car in and the service order was for an inspection. I had to remind him I was here for brakes so inspect if you want but the brakes need to get done today. So about 2PM the inspection was done and they said I needed new brakes. They also said they only had time for an oil change. They said they would call when done with that and didn't. So I got the car at 5, still with my old brakes, and will never return. Sometimes you just need to listen to your customer. They don't listen. Only have one car so lost a whole day

Trustworthy. I took my Honda Ridgeline in for 60K service. After inspection, they recommended…read morechanging only the fluids necessary, they did not try to upsell me on extra unneeded service. They reminded me that I had serviced there earlier, which I had forgotten.

Excellent work. Excellent shop. It's the only place I take my car. They know what they are doing…read moreand are very honest.

We received great service from Dan with our company truck for the Seattle Christmas market. We…read morereceived excellent service that was delivered in a prompt manner and done with kindness and a smile. I would recommend this shop to anyone in the area that's looking for a great spot to have their car fixed. I was even surprised that the cost was lower than I had expected. Thank you Dan for a job well done!

I called ahead of time regarding air coming out of my tire and I was lowkey freaking out. They told…read moreme a time I could come by later that day and they would check it out. Barely made it there before it got flat, but I did. They checked it out, plugged it, and filled the air back up in the tire. They didn't charge me for the temporary repair, which was really kind of them. Was able to get my tires replaced a few weeks later somewhere else and the plug had no problems until then. Another time I came to get my car serviced, and that also was pretty quick and also went well! Forget how much it was but it was pretty standard compared to other places. I would trust them with any and all of my car service needs!

I had a good experience at Tomoko Auto Care Center in Seattle…read more They're known for being honest and not trying to sell you a bunch of unnecessary repairs -- the mechanic explained everything clearly and didn't push extra services on me. Locals also say Tony and the team are friendly and fair with pricing, so I felt like I could trust them with my car repairs

Tomoko's was recommended to me as honest and trustworthy with reasonable prices. My experiences…read morealigned completely. I called before my oil change light came on and Tony told me to wait until it started lighting up. I was immediately impressed because he could've made money off me but told me to wait. A few months later, the light came on and I made an appointment. It's difficult to get an appointment quickly but I didn't need one right away so it worked out. I think he was scheduling a couple weeks out. The day of, I dropped my car off around 9am and came to pick it up around 4pm. Plan to leave your car as there isn't really a waiting area. If you walk about 10-15min you can find a coffee shop. It's also on a bus line if you want to take transit somewhere. Tony is very friendly. The oil change was reasonably priced at $88 before taxes. It was a great experience.

Went for an oil change & to look into a relatively minor check engine light. Both were resolved…read morefine. While that was going on they sent a quote for a bunch of other maintenance items, which I refused. Fine, lots of other shops do this kind of thing. But they wanted quite a lot for engine air filters, so I decided to do that myself. Today I get into my engine and discover the hose from the air filter box to the engine is completely loose. There's two of these on my car -- one was properly tight, the other was so loose it had a gap letting unfiltered air into the engine. This is the only shop that's touched my car for a couple years, and if they were recommending an air filter replacement I have to assume they actually looked at them. Easy fix, just tightening a worm clamp after swapping the filters. But my car was in this state for a few months. Reader, this silly mistake could have destroyed the car's engine, and very well may have damaged it. It does not take a lot of unfiltered debris to permanently score cylinder walls. I'd need to go get a compression test to know for certain. I came to this shop for oil changes & maintenance because I didn't want to feel the need to crawl around my car double-checking a quick-change place's work. That is apparently not the level of service they are set up to provide. For what they charge and the "vibe" they give off, this sort of thing should be on a checklist a second mechanic runs through before delivering the car. Real basic "humans are capable of making mistakes" type of controls.

Took my BMW after a final straw experience at BMW Seattle. Explained that to them and I may as well…read morehave taken my car to the dealer. Exact same service experience: a focus on upselling "recommended" services and not on why the vehicle is there in the first place. Spent $1,500 for NOTHING. Will NEVER GO BACK!!!