Ricardo and the crew Our amazing super fast had me In-N-Out didn't try to upsell me a whole bunch of shit I didn't need good location lots of parking no wait lines super friendly customer service I would recommend this place anyone read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Burien, Washington

First visit to Pit Stop in Burien after obtaining a discount coupon from Groupon. Watching intently, I could see the service personnel were dedicated and conscientious. There were four workers and everyone accomplished their respective task in a timely manner. Oil & filter changed, interior of vehicle vacuumed, windows (exterior) wiped down and everyone moved with efficiency. One of the workers came to show me a placard with white circles with a few drops of automatic transmission fluid explaining that it needed to be changed. Explained to him I would make an appointment for that service as soon as financially possible ($200+ quoted). Great overall experience and I would continue to drive the extra mileage to service our car at Pit Stop. read more

This place is awesome! I've probably been here around 10 times and it's always been a great experience. Consistency is key. Their entire team is friendly, knowledgeable, and seem happy with their jobs. They also always go over additional services that your vehicle may need but are never pushy about making the sale. Their lines get long so I try to go on weekdays between 1:00 and 3:00. The experience you have getting something as simple as an oil change usually goes under appreciated until you've had a really bad experience and a really great one! Thank you, Valvoline! read more

I really appreciate the people that work here, and always feel like my car is being taken care of. More than that, they've gone out of their way to help me on more than one occasion when they didn't receive extra money for it (like when I drove in after the plastic guard underneath my car became dislodged). I expect my oil change to take 45-60minutes, and the same is true here. But I really enjoy being able to stay in my car. I do want to compliment their team. Gary has always been a big help, and has gone out of his way to answer my questions. Everyone there is nice. Thank you! read more

I called this place after being disappointed by the customer service of competitors. Grease Monkey wasn't open during advertised hours. Jiffy Lube isn't open on Sundays. Pep Boys wasted an hour of my time, calling right before the appointment I had scheduled online to tell me that they couldn't honor it. Ricardo answered the phone right away at Pit Stop. He let me know that it's a first come, first served system but that he anticipated that I could get my oil changed today. He asked me a couple of questions about my car and what it needed, then quoted how much my two options would cost. I drove right over, was seen quickly, and paid the reasonable fee. I'll be back. read more

I had the worst experience, Groupon coupon was not accepted/ coupon says you can't use the coupon if you've used one in the last 6 months. The last time I used one was 2 years ago. I was told that you can use the coupon on every other visit read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Burien, Washington

Good place! Good people! Good changes! Go here to get your oil changed in a jiffy! I've never had bad service here. Good place. Been there multiple times. read more

In trying to deal with VALVOLINE INSTANT OIL CHANGE, that has taken the Pit Stop over, I'm already less than impressed. They have removed the phone so there is no way to call this location in spite of the fact that the VALVOLINE INSTANT OIL CHANGE website shows that the phone number is still the same as the Pit Stop #. Yep, no phone if you can believe that. I went there and asked since the phone just rang and rang. And calling the VALVOLINE INSTANT OIL CHANGE # (800-327-8242) was a waste of time. By the time I finally got someone they were clueless. Also, the website doesn't even bother to mention their operating hours. I have previously left a 4-star rating when it was a Pit Stop. Now Ricardo and the great Pit Stop team are MIA. Real bummer. read more

I got an oil change there close to a week ago but don't want the workers to know who I am. They were outstanding an nice with no upselling. Why I gave it the 2 stars is because the quilty of work. They did some damage to my vehicle well trying to figure out the sensor...... Now I'm stuck paying for more repairs...... read more

Called the place to ask a few questions about my oil change. Mike was super helpful. I ended up going the next day. I was able to use a Groupon to save some money. All the staff was courteous. In and out very quick. They weren't sticklers about the face muzzles which I beyond appreciated. Felt welcome. I will be back for more oil changes and future work they do there. Please go support this local business. read more

I wanted to like these guys, but the more I think about how they handled my car, the more I want you to know to be on the lookout. Came here off a Groupon. It was good for a basic oil change. My VW is Diesel, so it runs on a Euro Synthetic blend. Knowing this, I brought my own oil, not to be charged $50 for what is really $20 worth of oil. I called ahead to make sure they had the filter and was told all I had to do was show up. Showed up, everyone was nice, and my car was pulled in. Once service stated, a guy came in and asked me, "Hey did I speak with you yesterday". I told him, I spoke with someone. He said, so we are cool on price? I said, we didn't talk price. You told me, there would be additional cost for oil, and I told you I would bring my own. I asked if you had the filter, and you said yes. Ye said, "Oh, I guess I didn't tell you that there would be a $4 filter fee". Now, my VW is 20 years old, so I have had more oil changes than most since most people don't keep a car that long, and I have NEVER been charged extra for a filter. I told him, I guess I don't have a choice and he said they would have my car right out. #1 I was charged for something I have never been charged for before #2 Even after bringing my own oil, no discount or courtesy, like the filter was given #3, Knowing I was unhappy, they let me leave. $4 used to get you full at Taco Bell, today, you are lucky to even start to satisfy yourself with $4. These guys however earned a poor review and the word is out on the street that they aren't the most trustworthy, dependable or ethical people on the planet. read more

Came here because I'm injured and usually do the oil changes myself. But these guys here were very humble and took care of both my trucks and my daughters cars. If looking for a place to do oil changes then these are the guys. Very thorough and pointed out I needed in cab air filters and even showed them to me so I knew. read more

If you like to get your pocket drained with out getting the proper service go to pit stop in burien . One of them came out to greet me and said he will check what I need and go from there. In probably 2 minutes he came back and said I need 3 transmission fluids. He already has started draining the fluid with out my consent. I don't believe they changed my transmission fluid in less than 4 minutes. I am not stopping here. They need more investigation read more

I always supply my own motor oil/filters whenever I have my oil changes done on my vehicles. This way I know exactly what's going in my car; quality parts. Pit Stop will not honor their Groupon with customer supplied parts. They claimed they will lose money by doing so. What they meant was by doing so, they can't rip their customers off. They were however willing to charge me full price to use my parts and not theirs. All reputable auto shops that I've ever been to love it when I supply my own parts and pay for just their labor, these guys do not. I find this very suspicious. I will not be returning to Pit Stop due to their poor customer service and because of this I just cannot trust them. read more

My second oil change here. Once again excellent customer service and fair prices. Thanks to Basil who took time answering my questions. Inside good chair spacing during Covid. read more

Was looking for Jiffy Lube and pulled in here instead. Exactly what I want from customer service. I pulled up and got help right away, didnt even have to leave the car. He took the initiative to talk to me. Chase was one of the employees that helped me today and they were fast, friendly, and over achievers. Will definitely be back again read more

After discovering that Jiffy Lube broke the canister cap on my brand new 2019 Jeep Cherokee during my previous oil change (the second one the car had ever had and the second time damaging one of my vehicles), the guys at the Pit Stop went above and beyond to get me back on the road again without an expensive tow. This meant tracking down the part (not easy because my car is so new) and then picking it up. Once they had the replacement, they continued with my oil change and I was out to door within 15 mins. The crew was super professional, quick, and honest. I will be returning for all minor service and will never again patronize Jiffy Lube. read more

My Subaru's oil light was on. I stopped at Pit Stop and they were great. I was down over a quart and they topped it off in 15 minutes. I will have my oil changed here next time! I had a flight to catch so time was important. read more

This place def lived up to their customer reviews on Groupon. The service was fantastic--Juan was helpful and friendly as was the other technician who cashed me out. The waiting room was clean, and they even had chairs out side to enjoy on a nice day. The bathroom was most impressive for this type of establishment. It was huge and clean and smelled fresh. I got a groupon for here and you're allowed to use one as often as once a month. This is a bit of a drive from Seattle but I think I'll be worth it to me to come here from now on for my services chances. If you liven Burien or even Seattle it's def worth giving this place a try. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Burien, Washington

I've been bringing my cars here for years. I've gone other places and always end up back at Pit Stop. When you pull in they're always right up at the window to greet you. The waiting room and bathroom is always clean. They're honest with what actually needs to be done to the car. I've had bad experiences in the past telling me I needed all these things done when I didn't. The guys at Pit Stop always strive to provide the best service for a reasonable price. I highly recommend Pit Stop! read more

Groupon folks , please read their Groupon carefully. They will only honor the Groupon every other oil change. I was last there in 2019 and totally forgot. Long story short, they decided that they'd rather send me packing (with hood still unlatched) instead of honor the coupon. Lesson learned. read more

I have come here on and off for years. Sometimes it's a miss and sometimes I get the best service I could ask for. The last two times I have come in Ricardo and his team were welcoming and helpful. My front headlight had just burned out and they had bulbs in stock to replace it. So thankful especially with it getting so dark now. I love this local business, so glad that it's here. read more

Took advantage of my mother In law I have no problem with the up-sale in the oil but to recommend a $250 transmission service is not cool. I went to Grease Monkey for the service since it's $100 less there and they told me it was not needed. So I went to a professional Transmission shop Kings Transmission's on 4th ave. They said the same thing it's sad. I know business is hard on everyone I know my business is shut down due to covid. But taking advantage of anyone but especially the elderly on set income and woman is low. I've been to this shop many times I guess I've never needed tranny service or they knew better. I came back showed them photos from the other shop and the business card of the transmission shop and asked if they had any suggestions to resolve this the manager had none I asked for a refund for the oil change nope, I asked for gift certificate for future service nope. I was hoping to include on my review that they had some ethics to fix the issue but no. Not only did they loose my business but potentially others that learn from our experience. #notcool #pitstopburien read more

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First time here and last minute oil change!! Lol, reason I decided to go here in comparison to the other two car shops I checked out as a customer for my personal experience, first thing I HAVE to look into is the customer service they have provided for their customer satisfaction OR at least the best compared to the rest. And when it comes to price, it doesn't really bother me. And it's not the workers fault that it's a certain price, blahblah. ANYWAYS, awesome customer service. I will be definitely coming back, of course we all want to feel welcome and appreciated as being their customer. Especially when they provide you with extra important information for further reference about your car and give enough pretty helpful insight about your car. //// obviously you can tell the workers care about providing us all great service! I mean, it's common sense unless you completely are knowledgeable about cars in general as knowing that the place is "totally" ripping you off. Then maybe you can talk, haha! We all know when a worker hates their jobs by their service. Guys, don't forget about the labor work these employees put into fixing your cars. Yeah it maybe sounds a little more than what your use to, showing a little courtesy won't hurt ya! I can almost relate this to why "your servers should be tipped". If you know what I'm talking about. Hopefully the next time I randomly stopped by for another last minute hassle that I run into same type of quality service! Lololl, review is pretty long... I probably wouldn't even read it. Hahah keep up the awesome work guys. read more

Terrible customer service. Poor communication & lack of courtesy. Disappointing. Won't be returning for any future services. read more

Ugh...upsell, upsell upsell. That's the name game here. The one thing I did ask them if they did, do they check pressure in tires and the guy checking people in assured me they did. At checkout I doubled checked to see if they did. He assured me they did, cause they "always" do. I got in my car and the tire pressure light was still on. This was after paying $200. I drove down the road to discount tire and sure enough tire pressure was low. read more

DO NOT GO HERE! Very unprofessional service, when I got back into my car my glove box was left unhinged where the cabin air filter was, and a random screw was left on my dash. The first turn out onto the street, the screw fell into my heater vent. GOOD JOB IDIOTS! I popped my hood to check my air filter and they left a rag in my engine bay! Steer clear of this place. read more

Did a great very thorough job very quickly. I came in for an oil change but they actually looked at my filters (instead of lying and saying they did like the other places I've been). My only negative is that they don't take appointments so call ahead read more

This place should be avoided at all costs. Very dishonest people. I was told that the filter needed to be shipped in from a far away land and it therefore cost $30 more than any other filter AND I needed an unusual amount of oil. When I think about it again, it's pretty comical how they think a person/woman could be stupid enough to believe anything. I'm sure the filter and oil needed to come from Germany since it was a BMW? That all makes sense and paying $170 plus tax is such a great deal considering you happen to have it in stock today! Like I said, unless you enjoy being ripped off and having your temper tested, I suggest any other place but here. read more

These guys weren't trying to upsell the nice lady (me, yes, I'm nice sometimes) and they just did the job and even tipped me off to a discount and that they'll check my engine light or top off fluids between services. That's 5 stars of good for the same price as the other shops who do try to tell the nice lady she needs a bunch of sh*t she doesn't. read more

Told them engine and cabin air filters were fine. Specifically only oil change. Guy came into waiting area with cabin air filter to show me the filter "wasn't too bad" but could change it. No thanks. When I eventually changed it, Pit Stop had jammed it back in to half its size and was in backwards. Took over an hour. Oh, and cover screw was missing. read more

I brought my 3 month old car for an oil change. When I got the bill, they not only changed the oil but also the filter. They didn't tell me beforehand about the filter. When I complained, they just kept repeating "that's how we do it for your car". No apologies about not informing me ahead of time. read more

Know your stuff before you going in here, they very nice but they sell you stuff you can get for cheap at any auto store. They ask for 25$ backlight replacement where you can get for 10$. Filter are 40$ when you can get them for 20$. Pricing is ridiculous ! Do not come here without researching your stuff . read more

I don't write a lot of reviews but these guys are great. No wait, fast, great, polite service, reasonable prices, no hard up sells, honest, chill, cool guys and good strong free coffee while you wait. What more could you ask for? read more

Used a groupon to get an oil change. Had to pay more for the amount of oil that the 4 runner needed. Was told this before they started. Was quick and in and out. Still a good deal for synthetic oil. read more

Always polite and speedy. I don't ever feel that pressure to have extras done and they always checks my lights for me

This place is just the best. So easy, thorough, nice, and no up selling....just the facts and no pressure. Great customer service is SO appreciated! read more

Who ever put oil sticker on scratched/tear up my windshield sun protection film. Also sticker is barely hanging because who ever put it there had oil on the hands (Ricardo "the boss"). I'm kind of pissed. When I return to try to see what we can do about it they told me that I did it and that is glue from old sticker, then trying to proof that, he scratch it even more!!!! I mean WTF?! Draw your own conclusion from this how bad this place is. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Burien, Washington

Horrible! Ironic after truck front differential done and it never has had an issue for over 10 years and all a sudden leaks now. Ironic after car oil service done was told they only had expensive band then guy claims look like someone mess with my engine but wouldn't say what exactly yet says he knew a guy that works on cars. Car had no issues all year then mysteriously breaks down days later and needs a whole new oil pump plus other things. My senses tell me there is corruption goin in in there and must be broke if having to sabotage people's cars and trucks for more service money etc..... won't ever ever go here again and would sue yet need more proof to show a judge and a sick sense even tho bad things happen isn't enough to file law suit. Makes me sick! Do NOT go here! Don't even deserve a star! read more

My first review on yelp ever, almost a year ago, was the Pit Stop Oil Change Center in Burien, WA. I am here to write about my second encounter here. Guess what? It was equally as flawless. I have a hard time trusting mechanics because a) I'm female, which means I am apparently a moron when it comes to my own vehicles, & b) I'm not from around here. I just moved to WA from a small town on the east coast called York, PA. I had a personal mechanic out there, never deal with chains before, but these guys at Pit Stop are amazing. Quick service, I never had to wait more than 15 minutes, & they don't try to sell me shit I don't need. My last visit (1/23/13) was just for an oil change, & the guy mentioned my air cabin filters were filthy. They probably were, I never changed them since owning the car for 5 years & I had just drove through the entire USA in 11 days. Including the desert in Arizona. Fast forward to last week when I went in for my next oil change & they told me again that my cabin air filters were filthy & this time took them out to show me, & also showed me what a clean one should look like. They WERE disgusting, they didn't try to shame me for not getting them taken care of the last visit (again, almost a year before!) & they didn't add that a whole bunch of shit was also wrong with my car. I appreciated that so much that I told them to go ahead & change the air filters (another $40 on top of my $37.95 oil change/general tune up checks). Sure, I could have gotten my own air filters online or at an Autozone for cheaper & just had them install, but I don't mind spending a little more for convenience or supporting a bunch of honest dudes. Not to mention they are very clean guys (I don't want my seats/inside car all oiled up or dirty/smelly) & quite friendly. The office is incredibly high tech (flatscreen HD TV with cable, public restrooms, coffee bar, magazines, comfy seats, etc) but they face a huge bay window area where you can see them working on your car. I would recommend these guys to anyone, I just wish they did more extensive work on the vehicles so I could go here for EVERYTHING. Who knows, maybe they do, but I have never needed intense work done & they claim to get the cars in and out at around 10 min a car, so I doubt they do real mechanic work there if they deem the car is jacked up. Gotta ask them! Location is great btw & if you don't like their coffee, there is an espresso stand in their parking lot. They also drive the car around for you for pick up. A+++, keep up the good work guys, I will ALWAYS come to you with my car monthly/annual maintenance! Thanks again! read more