Extremely professional, honest and thorough. The entire staff goes out of their way in every aspect to maintain that level of excellence! I had one fireplace completely replaced and a second fixed.. Couldn't be happier with the results !! read more

Our technician came out to clean up the chimney. He was able to make sure we are all set, and was so honest about fixes that needed to be done. He did an absolute phenomenal job. I look forward to continuing to work with this company!! read more

This is my first full winter with a woodstove. I never had one in my house as a kid and my parents didn't have any guidance for us (it's their house). So in an abundance of caution I decided to get the chimney inspected to make sure we were all set to burn firewood all winter. I bought a cord of wood and ready to do battle with learning how to keep the house warmer more efficiently this winter. I'm not sure why our chimney tech was in a bad mood, maybe it was the rain maybe I was his 4th call of the day but it started off sullen with an already blackened dirty face. He didn't introduce himself and just marched through my house with his wet dirty boots on over and over again to get more tools from his truck. I was told on the phone that the $99 full inspection service would have him check everything including going on the roof to check the chimney stack and everything to make sure we were safe. He didn't do that but just looked up at the chimney from the deck to "visually" check and had some sort of camera with a 3ft long extender. ummm not really worth the extra fee but fine. Then he had a hard time taking apart the pipe that goes from the woodstove to the wall. fine. then the real attitude came. He started reprimanding me about the type of wood that was burned, the amount of creosote (god help me if I used a layman's term like soot or ash, I was corrected everytime) in the chimney and that my wood was wet and I was doing everything wrong. I've worked with a lot of technicians from many fields like plumbers, electricians, installers, insulation, windows, roofers, hvac and propane (ie I checked everything in this house). Every one of the experts that came to house always had tips of how to improve but it's usually said in a way like "keep it in mind for next time" or "how to prevent more issues next time" or "what to look out for" but this guy seemed to personally offended by the wood. we store it outside on a firewood rack and have it mostly covered by tarps or manufacturers cover. we live on the water so there is lots of wind and it's been really difficult keeping the tarps from flapping (even with rocks). So after he sees the amount of creosote in the chimney, he quotes $400 for a level 2 cleaning. I have to call the homeowners to convey this message and to convince them to move forward with the service. I dunno if he is used to people just saying yes or having no hesitancy but it took 20mins for me to convey all this information to people that were not present and could not see anything and are also new to owning a working wood stove. he was given to the ok to proceed but good golly the attitude of sullenness that came from him like I personally offended his entire craft of cleaning and chimney sweeping I will never use this company again. the chimney is cleaner so that's why they have some stars but WOW I don't want or need that attitude for a SERVICE YOU ARE PROVIDING in my house. read more

We recently had our chimney cleaned by this company and we could not be happier with the service.. The tech was professional, kind and took the time to explain the process. If you need a similar service, I highly recommend read more

This team carefully covered the chimney to ensure that no soot spread throughout the house. They also addressed several minor repairs discussed. The price was definitely reasonable and the service was worth it. read more

Fantastic experience from beginning to end. The technician Nick arrived right on time , was friendly and professional, and took the time to explain everything he was doing with my chimney. My chimney looks great and is working perfectly now. I will definitely be calling them again for annual maintenance. read more

From the first call to the completed job , the process was smooth and easy . The technician was polite, wore protective covers inside our home and made sure we understood all the options. Amazing service with fair pricing. read more

We called A1 Chimney in Hamden, CT for a quote on repairing a 5 year old gas fireplace we've only used a dozen times. They said it would be $99 for the inspection and quote. The representative never even took the glass off or used any tools to determine the problem. He said he didn't know what the problem was but suggested we needed to replace the unit for $7400. We called 4 times to speak to the manager and received no return call. We contacted another company and it was the switch. They repaired it very easily because they sent an actual repair technician out. read more

BUYER BEWARE! We arranged to have our woodstove inspected and cleaned and chimney swept, choosing A1 Chimney on the strength of their many positive Google reviews. BAD IDEA! We were quoted $99 upfront and another $99 (and possibly more) for any materials needed. That added up to the price that our prior chimney service guy (now retired) had charged. We were given a 3-hour window when the A1 service guy would come. He was late, with no communication about that; annoying after having waited all morning. The A1 technician looked at the woodstove, directed a drone to inspect the outside of the chimney, and said we would need new flashing on the chimney, he would sweep the chimney from the outside, and our bill was $99 for the estimate. The estimate itemized $699 to sweep the chimney and $1,299 to repair the chimney crown. This, on a roof that was 2 years old. We looked further. Another company, also with strong reviews, spent almost 2 hours cleaning the woodstove/chimney from inside the house (as had always been done in the past), charged $240, and inspected the chimney directly. They said there were no significant concerns, just some aesthetic considerations and possible future preventive maintenance that could be done, estimated to cost under $1,000. I suspect the posted reviews for A1 Chimney are bogus. read more