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    Hocon Industrial Gas

    Hocon Industrial Gas

    (2 reviews)

    Having just moved to the area and being unfamiliar with the supply houses I went here to get parts…read morefor my Miller Wire Feeder . The counter person was very pleasant and knew what he was talking about and helped me immensely. In closing I would highly recommend this establishment for all your welding needs

    If zero stars was an option I would chose that! The billing department is horrible. I have been…read moretrying to resolve a bill since Sept 2020, and still not resolved. I paid what I owed for gas for a generator, in full, in October. Hocon charged me for a rental fee for a tankI never rented. I owned the tank for many years. I did get them to credit back the erroneous rental charge, but it was after the billing system charged a finance charge (for money I didn't owe them). Each month I receive a bill charging me an additional finance charge on the original finance charge that was never owed to them, and each month I try to call them. The hold time for billing is in excess of 30 minutes, and eventually I hang up and write them letter after letter asking them to correct the error. Today I called at 4:45 and got the answering service. The billing department, which states is open until 5:00 was gone for the day. Since I have received zero response to my letters, I am hoping this will review generate a response. If this was my only billing problem, I would let it go. Unfortunately, in 2019-2020 I had 3 separate accounts with Hocon, and had billing problems with all 3. This was my last transaction with the company, and I just want to close this last account. My advise - use ANYBODY ELSE but NEVER HOCON!

    Paraco Gas

    Paraco Gas

    (144 reviews)

    Paraco took over Great White Propane that I was a customer of for 6 years…read more.. Their customer service is poor...I have asked 4 different times if Paraco has a monthly budget plan. I started 5 weeks ago before the 1st delivery of gas. Each time I called they said they would elevate the question...no one has ever answered the question. Got my 1st invoice today and I just paid it. Another issue is the original 2 large tanks were never installed on level ground so they were leaning into my shed which in turn damaged the siding. I've called on that 3 times to see if they will replace the siding where the damage is. It's been since 11/21/22 that I sent in pics of the damaged. I won't hold my breath but Paraco took over the original company and customers so they should fix it. Not starting off well with Paraco...we shall see how this goes...I would pay .10 cents a gallon more if I could get good customer service.

    I used paraco for 3 decades. Recently I ran out of hot water. They said I owed a balance. I was…read moremaking larger payment to catch up. They never advised me the would put my delivery on hold till the balance was paid in full, but I kept paying them. I called for a safety check. I was told by the service guy that the lines were above the ground and not safe to fill my tank. I was so disrespected by the associates working with paraco. I arranged for them to pick up the tank. They lasted filled me in May knowing the lines were on top of my property making it unsafe for my family. I would never recommend that company to anyone.

    Gas Guys - naturalgassuppliers - Updated August 2026

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