I really could not say more positive things about this place. Having my car fixed here had me feeling like I was a QUEEN. I literally have never had such great customer service at a car repair place- I also really appreciated how they walked me through the process and informed me along the way. They kept me updated through texts and DID AN AMAZING JOB. It was like a whole new car. I recommend everyone to go to A1 in EP!!! Best place ever. read more

A1 Custom Auto Body - Before - Body Shops Near Me - East Providence, Rhode Island

Well well well it's no surprise but A1 Custom Auto Body did it again!!! Excellent repairs and speedy service and not to mention the detailing when I picked it up both inside and out! Can't forget to acknowledge the girls in front, Kristen Ingram YOU are the smile and personality of that front desk! From a hug and a warm welcome to the confidence that my car will be perfect when done. Thank you all so so much!!!! I will always recommend you guys. Let's just hope I won't be back to visit anytime soon. (Although this totally wasn't my fault) Thanks so much to you all!!! read more

A1 custom auto body took great care of my car! They fixed everything and it looks brand new! Kristen was excellent in communication, as well as helping me through my insurance claim and everything else. Would recommend them for any auto body needs! read more

My bumper needed to be replaced after someone hit my car. It became a stressful experience with the party that was at fault, but my experience with Custom A-1 was nothing but A+! Easy drop off, and consistent communication kept me updated in real time. My car was ready earlier than promised, and looks better than ever. The whole team made a stressful situation much easier, and I appreciate the attention to fine details! read more

Excellent auto body shop that does top notch work. A1 has a great team of people taking care of you and your car. From start to finish they were communicative, clear, and thorough. I appreciated how smooth the process was--including their management of my car rental and all the insurance company needs. My car came back 110%, even the detailing was awesome! 5 stars. read more

Brought my sons car in, did a great job, Kristen receptionist very fluent in all does a very good job. All in a timely manner from rental to finish.. great job, ive been coming here for years when it actually off broadway, I recommend them 100% jill read more

I highly recommend A-1 to anyone who needs auto body work. Not only was my car done a lot sooner than anticipated, it looked like it came off the showroom. They have impeccable customer service. They staff went over and beyond keeping me updated on the progress of my repair. I can't say enough about them. I am beyond impressed with my experience. read more

They went above and beyond. Totally exceeded my expectations in every way. Wow! Amazing service! Thank you!! read more

Great family owned business. Go above and beyond for their customer and super friendly. They make a bad situation have a silver lining!!!

Shotty work. Overpriced. Rude customer service. People who answer the phone are extremely unprofessional. Work was shotty

I brought my car in for auto body repair after an accident. I was told the car would be ready in a week. A1 ordered the wrong part and said it would take another week. They explained the insurance company told them to order off market parts and that the part didn't fit when it came in. So, they had to order the part from the manufacturer. It actually took ~2 1/2 weeks for a very minor repair. They blamed it on the insurance company. However, they were not telling the truth. The insurance company said A1 would have to pay for the additional week of car rental because of "their" mistake. We picked up the car and the work seemed good. However, we got a call from the rental company a week later saying we would have to pay for the extra week because A1 told them to bill the customer. The cost was erroneously charged to my credit card. The work was good, but now I am in a position where I have to take them to small claims court to recover the funds charged to me unless this is resolved. BE VERY CAUTIOUS WHEN USING THIS SHOP!!! read more

***This is a follow up review** I was not so happy with my experience with A-1 Custom Auto Body. I am proud to UPDATE my review to express that Dennis the Owner of this shop stepped up! He handled the situation with my vehicle. Dennis was completely hands on! Very Impressive. My car looks amazing inside and out!!!! The outcome of my experience- I received A-1 treatment and service. I recommend this Shop. #ManOfHisWord #Grateful read more

Unfortunately, I have had to get auto body repairs for three years in a row. I am not a great parker. The repairs needed have ranged from extensive to minor. Each time, A 1 did a great job, and, as important to me, treated me respectfully and professionally. This a first class place. I hope I don't have any more accidents but if I do, this is where I will go. THey are lovely people including the young man who drove me back and forth from my house while the car was in the shop. read more

I had a great experience at A1. I went through USAA and A1 is a preferred shop, and they made the experience very easy and did a great job. Enterprise is right down the road and convenient to access a rental vehicle. My only complaint is that they did not tell me they removed our car seats in the back; they were reinstalled but not exactly as we preferred. However all in all for a body shop it was a great experience, I would highly recommend A1. read more

A-1 Auto Body is fantastic! I was in a car accident and brought my SUV to their shop. Everyone at the front office was so kind and informative about the entire process. They handled everything with my insurance company and it was just a stress-free experience. Throughout the entire time they kept me up to date on my vehicle's progress and that gave me reassurance that my car was being worked on. My car looks like new again! So happy that I brought my car to A-1 Auto Body. read more

Buckle in for my story with A1 Auto Body. It's not too interesting but it's disappointing and weird. I got in a minor car accident a couple months ago and needed some repairs. The place was chosen by the insurance of the person who hit my car. Immediately, it was clear that the office staff was too frazzled to deal with me; they handed me someone else's documents, had me run back and forth to my car to get things for them instead of just doing it when I left, etc. (They did, however, give me a cool pen.) I assumed I caught them at a busy time (they had just 2 customers there, including me) and I can't hold that against people, so I didn't care at all. It soon became clear that this is simply the least organized and professional business I've seen in a long time! I made an appointment (at a specific time/day) to drop off my car, and asked how long this would probably take. They said they wouldn't even *look* at it for a few days (to give an estimate of how long repairs would take). It probably would have taken minutes to look at what the problem was (a really general ballpark guess would have worked too) but it took several days to even start looking, and I'm not sure why I needed an appointment in the first place if they weren't even going near the car for days afterwards. Just... strange, and inefficient. I called often for updates, since it was taking longer than I expected, but nobody seemed to know what was going on. In fact, I was met with bizarre rudeness. Once, I called asking for the status of the repairs, and the woman simply said "I'm sorry, my brain is in like a million places right now, I'll just call you back", hung up, and didn't call me back. Another time, I called with a question, the woman on the phone said she'd call me back, and didn't- I called again, she said she forgot. Eventually I was told my car would finally be ready that evening or early the following morning, and so that morning I called again to ask about the status. The woman on the phone said they were cleaning the car, so I asked, "When will it be ready?" She said, sarcastically, as if I were annoying her: "Uh, when they're done." It was like a middle-schooler being intentionally dismissive and sarcastic for the purpose of just being a jerk! What??? Finally I got someone to give me a vague estimate so I could plan to come get my car, and I was told I'd get a call at that time to say it was ready. Well, that time came and went and I wasn't contacted, so I called them myself, yet again. The woman who answered the phone again was clearly pissed that I was calling, and snapped at me that "I already told you that someone would call" and so on (nobody had). It's quite uncomfortable when there's such a bizarrely angry person on the other line. I don't think I was being very difficult, but I felt like I was asking too much for just wanting to know the status of my vehicle when no one was telling me. Eventually I somehow got them to tell me the new, much later, projected time. I showed up to complete a small additional payment and get the car (the same woman from the phone told me she couldn't accept my method of payment, but when I asked someone else, they confirmed that indeed they could accept it. Disorganized and weird but I was able to pay and get the hell out of there). Also, it took around 6 weeks when there wasn't much damage to begin with, which seemed like quite a long time. To be fair, they had to order a part, and it's possible that's what took an unusually long time. The car seems fine, and clean, which is nice. No complaints there. I don't think I've ever been to a business as disorganized and unprofessional. It was pretty uncomfortable and annoying to deal with the secretary/whoever else was answering phones. The good news is that they actually did the job and fixed the car. read more

When someone crashes into your car it's traumatic. They made it as painless as possible, between dealing with my insurance (USAA) which they're a recommended shop to having the rental car dropped off at the location. They made it easy - I even received regular text updates, and now can't even tell that there was a bump in my side panel. Highly recommend! read more

Everyone was very friendly and caring. Ed and Pamela and the team was great at A1 Auto Body, they always fully explain any work that needs to be done and I am very happy with my repairs. But, they're assistance to me didnt end there, they're kindness to work with me on the financial end goes beyond the expected role in business and I will never forget it. I definitely recommend A1 to anyone without a doubt! Thank you very much! read more

A1 custom autobody did a great job fixing our front bumper after a fender bender. They also took care of other unrelated problems with the car, detailed it before we picked it up. Very responsive business with good communication. Recommend them highly read more

Took my crossover SUV to A1 and had the bumper replaced, rear fenders/hatch repaired and painted. Job was completed as expected and the car looks brand new again. Would def go back if I needed additional repairs. read more

My car door was broken and wouldn't shut. I took it to A1 and the guys fixed it same day! They have a hard working group of techs that love what they do and are very knowledgeable! I wouldn't take my car anywhere else! read more

My car was rear-ended and had scratches and chipped paint on the bumper. I brought my car to A1, since it was a preferred location of the insurance company. My entire experience with A1 was impressive. The place itself is very clean and modern. The owner was visible and talking to customers when I dropped off my car. They work directly with Enterprise, which makes things super easy when you need a rental car. I picked up my car a few days ago and it looks amazing. I was actually strongly considering getting a new car, until I picked up my current one from A1. The bumper and rest of my car look great. My car felt like brand new inside. They must have detailed the entire car. I would highly recommend bringing your car to A1. The president of the company was the one who walked me outside to show me the car, very impressive. read more

I recently hit a deer with my new 2015 f350. Had what just looked like bumper damage. Took my truck to A1. They handled the insurance company, replaced all the bumper brackets, they also found a Crack in my griil. Excellent work. They gave my wife a ride home after she dropped off the truck. Detailed the truck inside and out free of charge. I hope I don't need to go back but if I do I it's A1 read more

I brought my car here to repair damages from a recent storm and the car came back good as new and clean! I called frequently to check on the status of my car as my rental was not covered under insurance and I was hoping to have my car back as soon as possible. The staff was super nice and understanding and never got annoyed with my calls. I will definitely use this shop again if my car needs repairs! read more

Had a repair done by them a couple of months ago. Then 3 small dings appeared within a few inches of the area they had worked on (and nowhere else). They refused to fix the problem. read more

I've never written a review, but the professionalism and quality of work provided by Dennis and the team of A1 Auto Body really necessitated one. I got in an accident a few weeks before graduation and my auto insurance recommended A1 Auto Body. I had a tight time frame between the accident and moving out-of-state and Dennis worked quickly to get my car in and returned it in incredible condition. The damage was corrected using quality parts, the car was detailed inside and out, and the staff proved incredibly kind and accommodating. Additionally, they coordinated the drop off and pick up of the Enterprise rental car. read more

Auto Repair shops have a bad rap for any number of things. Not one was encountered when I went to A1 Custom Auto Body. My Fiance tore up the bed on my 2014 Silverado LTZ and I needed extensive repairs done for it. I saw a review from someone else that was using USAA and decided to go with them. The entire experience was easy and straight forward. They were flexible and accommodating the entire time. I would recommend this body shop to anyone that requires repairs. read more

I highly recommend A1 Auto Body to anyone who needs work done on their car. Friendly, courtesy and knowledgable. Rachel, office admin, and Gerry, general manager, were a pleasure to work with. Great job repairing the car. read more

I had my car repaired at A1 after a car hit my rare bumper and was recommend here from Amica. I had an awful experience. I was told I needed a rare bumper which wouldn't take a long time to repair however it took a week and a half. When I called to check on the progress I was told it was a heat wave and the employers were taking it slow. I was then told that the price was doubled from what I was originally told which is total BS for just a bumper. Talk about scamming the insurance company. When I did get my car back, all was well until 2 months. Service lights started coming on and off, brought it to my dealership and they said a rare right sensor was disconnected, and my blue tooth was not working. This is a 2 year old car and it's first accident. A1 either never fixed the problem or caused it when they were repairing the bumper. This place is such a joke, I would never recommend anyone to go here unless you want them to open a can of worms! read more