Ken has always been on time. He gives great directions on how to find him at O'Hare. He is also flexible when flights change.

After leaving a 14 hr overnight shift at work, I had the pleasure of being flipped off and cut off by thier irraticaly driving employee. I certainly hope he didn't have passengers in this vehicle. He then used no turning signal and flew like a bat out of hell onto the expressway. The license plate read AD8 4933 at 9 :10 am in Bolingbrook IL on 9/28. A note to the owners of this company, keeping this psychopath on your team of drivers definitely will reflect on your company. I hope you do background checks and drug tests because this really just made me wonder. read more

A1 Naperville Taxi - Taxis Near Me - Naperville, Illinois

Very satisfied with the company, service, and my driver. On time, no problems encountered.

If I could give 0 stars, I would. I requested a taxi and when it arrived I was quoted one flat fare price to where I was going. When I was about 3 miles away from my destination, my driver proceeded to say the fare was going to be $10 more than what he had previously quoted. After arguing about this price, he proceeded to drop us off in a unlit area of town that was not where we requested. I urge you not to use this company as you will not get what you bargain for up front! As a fair warning, do not get in the minivan with this license plate (31512TX) as the driver will screw you over read more

A1 Naperville Taxi - Taxis Near Me - Naperville, Illinois

I've ridden with this company for a handful of airport trips in the past. They've always been really good, nice people. I've given them 5 stars before. However, tonight, my wife and I had a regrettable experience that has guaranteed that we will not be giving them any business in the future. After landing at O'Hare, I called and was told to call back once I got to baggage. Okay. Understandable. The cabbies hang out off property and pull up once you call. I get it. What I don't get is that once I got my bag, it took 20 minutes from calling him again to have him arrive at the pickup lane outside our terminal. I even called after about 10 minutes, asked him if everything was okay. It shouldn't take that long to get there, unless you get pulled over. Bear in mind that it was 39 degrees outside and I've got my wife standing in it for 20 minutes, freezing. At this point, I'm seriously considering just hopping in a competitor's cab and calling it a day. Strike one. Our guy rolls up at that point in time, comes to a stop, and doesn't even get out of his cab 1) to open the door for my wife or 2) to even pretend he was going to put my 50# bag in the trunk. Strike two. We get in, and he gives us some lame joke about "not getting any points for hitting ladies in wheelchairs... they roll out in front of you sometimes." Yes, I'm sure that you must've run into a veritable biker gang of wheelchair-bound geriatric women in the :05 drive from the lot to terminal 3, and *that's* why it took about :15 longer than it should have for you to pick up my shivering wife and I. The driving on the way home was pretty standard. Maybe a bit slower than I would've liked, but whatever. I was just happy to be on my way home. Things started to get a little strange, however. He took an off-ramp that made absolutely no sense to get off at. Weird. He consistently drove about 10 mph under the speed limit. Weirder. And then, on a 2 lane road with a painted divider in between, he swerved fully into the dividing lane. My wife then asked him pointedly, "you okay up there?" WEIRDEST YET. Strike three. Falling asleep at the wheel and nearly driving into the opposing lane of traffic, driving slowly and erratically, showing up :15 late in cold weather... and visually carrying the appearance of being half in the bag doesn't paint a very good picture for me. Without accusing someone of making heinously poor professional choices which put their customers' lives potentially at risk, I will go so far as to say that I will *NEVER* be calling this company again. read more

My husband has been using this taxi provider for a few months for work to get to and from the airport. His experience with them has been generally positive; he found them to be punctual and friendly. Recently my in-law's were looking for a taxi service to take them to the airport for a red eye flight during a snow storm, and we recommended A1. The in-laws called and scheduled the pickup a few days before hand; they were scheduled for a 2 am pickup. 2 am rolls around the night of the flight and no taxi shows up. The in-laws called the company, and the owner stated that he "forgot to add it to the schedule", so they had to make an emergency trip to the airport in horrible conditions and nearly missed their flight. They did not even receive an apology. This appears to be a rampant issue with this company; although they have a relatively high overall rating, when my father-in-law attempted to make a 1-star review to detail his experience (his first Yelp review ever), his review was flagged as Not Reliable automatically and is not included in the overall rating for A1. After reading through these "not recommended reviews", it turns out there are 17 1-Star ratings at the time of this review that aren't included in the overall rating (link below)!! Most of them are from first-time reviewers, but something to take note of. http://www.yelp.com/not_recommended_reviews/abxr1Np0L_KWoCcZFhmt3g read more

I booked A1 for a trip from Naperville to OHARE and back. Horrible experience from start to finish. I booked online, but never received a confirmation. I placed a follow up call a few days later and at first they had no idea who I was. Once I gave a little more info he knew the order, but claimed the Internet booking got messed up somehow. Fine. Closer to the day of departure I still hadn't received a confirmation, so I called again. After a little more run around he did find the booking and put me slightly at ease The day of departure they ran 10 minutes late, but we did make our flight with plenty of time. The return trip from OHARE was a nightmare. We grabbed our checked luggage and headed out into the cold to find our ride. I sent a text asking where the driver was. After 5 minutes I called. I was told because it was snowing (barely) all of the drivers were at least an hour away. Fine, but a call, text or email would have been nice. In the end, they called another cab company to get us home. Probably for the best, because I was in no mood to deal with A1. I will NEVER use this company again. They are not the least bit professional and terrible at what they do. read more

This is a great taxi service, and I would definitely use them again. I called for a cab at 11:00 p.m. for 11:30 pick up near downtown Naperville. The taxi was on time, and I got a text and call to inform me they arrived. The taxi was exceptionally clean and a newer vehicle. Jake, our driver, was friendly and needed little direction to our destination in north Plainfield. Taxi was $33. read more

I lived in Naperville for 3 years and used A1 to and from Midway or O'Hare about 45 times.I used other local cab services as well until I found A1. Hands down I preferred A1 for the following reasons: The cars were new or near new. The drivers were excellent -- this especially is in regard to James, Ken, Joe and Jake. They may have new drivers since I left the area and cannot review those folks. I see the reviews are either all 5 stars or 1 stars -- mainly, 5 stars. For the 1 star people, i suggest you should have called ahead as a reminder. If you did run into problems, always kindly ask for an equitable remedy and you should expect one. Finally, this is a small, locally owned curb to curb car service and I will to support local businesses. The other cab companies are much bigger, provide less than late model vehicles, and typically have less interesting drivers. read more

Car not in good shape. The rear hatch wouldn't open, I had to load bags in the back because driver was too large and too immobile to do it. He drifted between lanes 3 times on the way to O'Hare and appeared to be asleep. Other drivers honked all 3 times. Front seat was filled with junk. Nice guy but didn't help, driving was horrible, and car was sketchy. read more

I had to take a taxi to O'Hare at 5am. They were at my place exactly on time. The car was brand new, the driver was extremely friendly, and the price was cheaper than any one else. I will definitely use them again! read more

I am frequently travelling and must rely on a service that is prompt and reliable. I also must deal with flight changes and cancellations- so a flexible service is critical to me. I not only get all of these things with A1, but I also get a great conversation, with a fun and thoughtful person who I can trust. I full-heartedly support this business- A1 is number one for me and my company. read more

1st time I tried to use them. Booked two weeks in advance. Didn't show, didn't call, now I'm hoping my daughter gets me to the airport before I miss my flight read more

I used A1 Naperville Taxi for a ride to/from O'Hare. I priced out many different options, but this was the most cost efficient. The drivers were on-time, friendly and don't drive like the crazy city cabbies! The vehicles are nice and new, with some vehicles even offering wi-fi. Will definitely use A1 Naperville Taxi again! read more

We had a great experience with A1. I scheduled online (only 1.5 days in advance) and received a call back confirming within 30 minutes along with an emailed calendar event to confirm and add to my calendar. Our driver was punctual and got from Aurora to Midway in a very safe but timely manner. He was also very nice and the 4:30am casual driving conversation was comfortable. My only qualm was that our fare was higher than what was on their website. It was only an extra $12, but that's close to tip. We will definitely be using A1 in the future if we can't con a friend into driving us! read more

Ken. Thank you. We were in a bind and you were professional, personable and reassuring! And, the kids got to O'Hare international in comfort and with the best experience possible! We will be back! read more

Bad experience! Driver was late for a 5am pickup going to Ohare airport. When he arrived late at 526am, he didnt help me with my luggage (not used to!), heard nothing on the sort of an apology, and he proceeded to drive extremely slow ALL the way to the airport after being late. On top of all that, while controlling the steering wheel with his stomach, he argued with another employee constantly through the trip which only made him drive worse. NEVER AGAIN!! oh yeah, no bottled water for me in the cab, thnaks... read more

Absolutely the worst ride of my life. The driver Ken was driving partially in two lanes the majority of the ride. Taking phone call non hands free and even texting. Absolutely unacceptable! I am glad we made it on one piece. We will not be keeping our reservation for the return trip! read more

Scheduled a pickup from ohare. Was told the driver would arrive on time no problem. Waited and waited. Called him and he lies and says he is pulling up. Waited for over 40 min for the driver to arrive. I could have taken a cab. read more

I am so disappointed in A1 Taxi and myself for not trusting the reviews from earlier people who had the exact same experience - see Emily K on 1/26/15. I submitted a request online - easy enough. Ken the dispatcher called me back the following day and let me know I didn't give enough information. We talked and he was nice enough. I scheduled a ride on the following Sunday (1.5 weeks out) at 10:00am from Naperville to Midway. I let him know I had three children and my wife with luggage so we'll need a larger vehicle. I gave him flight information for both trips. Done, right? My wife will be pleased. The Thursday before our trip I didn't receive any confirmation so based on the other review that I read, I called Ken back again. He said he'd been busy and hadn't sent out the confirmations yet but he'd do it on Friday. Friday I received a confirmation for both pickups (ride back from Midway the following week) and so I thought it was going to be okay. Sunday we're sitting by the front door with all suitcases packed and ready to go by 9:45. No show. At 10:05 I called Ken. He sounded surprised the driver was not there and said he'd call me back. At 10:15 I called Ken back. He told me he didn't know his driver had booked another appointment and so he's "screwed." I went off. I called him a bad name and let him know that we're the ones who were screwed. I told him I never left a Yelp review but he's not going to be happy with the one I give him. We packed our vehicle and went to the airport. I set this up because I'd not been to Midway. I didn't know where to park or anything. I thought this would be something nice for our family. It really started our trip off poorly. I will never use this service and I will let everyone know how disappointed we were. read more

This was the first and last time I will be using their services. While they were on time and got me to where I was going, the driver unnecessarily drove recklessly. He was swerving, weaving around traffic even though there few cars on the road and we weren't running late. He passed people in the shoulders (once on ramp, once on right) of the highway at high speeds. I've never seen anyone pass in the shoulders before! He knew he was driving poorly because he attempted to explain his reasoning. When I drive, I do not engage in that risky driving because I have a family with people who depend on me, so I REALLY don't appreciate when someone is reckless with MY life. That is why I will not hire them again. Not to mention, the price went up from the advertised and agreed upon rate, I didn't even care at that point and got out of the car as soon as possible. read more

Waited 1 hour and had to share a taxi. These guys are a chop shop operation. Horrible, horrible service. I will do everything in my power so they do not exist anymore, if that takes me opening up my own taxi company. read more

Had a very early morning flight (6:30 am) withy husband and two kids (4 and 5) We decided that it would be cheaper and easier to use a driving service. The driver was told 3 times to show up at 4:30 am. My husband is a very thorough individual and even called the day before. Well, 4:45 am rolls around and the driver is nowhere to be found. We then called and was told "whoops, sorry we have been having trouble with this particular driver. What's your address. I can have someone there in a half an hour." Well no time for that and we weren't taking chances so we decided last minute to drive which meant packing our car up and reinstalling both car seats. We called on the way to the airport and was assured that they would take care of our parking expense no questions asked. Just provide them with the receipt when we got back and they were sorry about the inconvenience. Well, we did just that. It's been two weeks, we have called 5 times and faxed the receipt. The owner (Ken) answers every time But when he realizes its Us he has an excuse to quickly get off the phone. This place is sneaky and unreliable. I would avoid using this business at all costs! read more

Here's the problem, our experience with James, the driver that took us to the airport, was great. He was very personable, responsible, and got us to where we needed to be on time. We never felt our safety was at risk. He helped us with our bags. That said, the guy who picked us up, I think it was Ken, was horrible. He was constantly on his phone texting (we have pictures), swerving, and speeding. I was on edge the entire time and felt very unsafe. He had difficulty helping us with our bags to the point where the other passenger with me just did it himself. In the future, if I am to use this company, I would want to be very specific about who drives me. read more

62 Mins Late... needed to catch a flight, Still have to pay full price....seriously....F#$@ you! If I could leave no stars that would be more accurate read more

Had a very early flight back to NYC a couple days after Christmas. Parents were going to give me a ride to the airport, but car trouble struck at the worst possible time (i.e. 4:30am when I needed to make a 6:30am flight). Called A1 and they told me they would get a taxi over ASAP. Sure enough, it showed up quite quickly, and got me to the airport in record time. Made my flight and even had enough time to get breakfast. read more

I just tried to book a taxi, the phone went silent for 5-6 minutes, and I think I heard the guy snoring on the other line. Not what I wanna hear when I'm trying to book a cab... read more

Wow! These guys are great! I always call Ken when I have to travel and it's just great service ... Always on time, very friendly, professional! Thanks guys read more

Used A1 this morning and plan never to use another limo/taxi in Naperville again. On time, friendly and the fastest (without speeding) trip to Midway ever. I thought I knew all the routes but not this one. Excellent conversation in a super clean vehicle. read more

Called three times the week before to confirm 5 am pickup for my family of 4. Every time said he'd be there morning of called him at 510 said driver must have slept in. Said he would pay for parking and apologized. I Drove to airport bc I had no choice spent 320 dollars for parking. Upon return I have been lied to for a month saying check will be dropped off or its in the mail. Don't use them. read more

I love this cab company, they are totally friendly and always on time! Such pleasant rides!

They get 2 stars for getting me to ohare before my flight. I had an 8pm flight, scheduled a 5pm pick up from south naperville. Cab was 42 minutes late. You know the story... I call at 5pm, they say it'll be another 15. I call at 5:20, they say it will be another 10. I call at 5:35, they say he's just around the corner - boom he's there at 5:42. When we got to the airport, the fare I was charged was $52, the fare listed on their website is $43. I gave the drver $60, which he pocketed and didn't even ask if I wanted change. Won't be using this busness again. Spend your money else where. read more

Just returned from a business trip. A1 was great. On time pick up for an early Sunday departure and prompt pick up (15 min wait) on a crazy snowstorm delayed Friday night. Looking forward to using them again. Thanks! read more

I wish I could post this review on any and all online platforms. This summer, I did quite a bit of traveling and I used A1 Naperville Taxi for every trip to and from O'Hare Airport. However, my most recent trip, (8/9/2018) from O'Hare has made me a customer for life. When my plane landed and I was on my way to baggage claim, I called A1 and my driver informed me that he would be a least an hour late because Chicago traffic was pretty bad. Then the unthinkable happened, instead of having me wait the hour or so for him so he could get the fare...he arranged ANOTHER taxi with a DIFFERENT company so that I could get home in a reasonable amount of time. So then you'd think I would probably be stuck with a Chicago cab that was going to cost me $100 to get to Naperville...guess again! He arranged for a suburban cab company we with flat rates the suburbs. I couldn't believe it. Thank you A1 for truly putting thr customer first over your bottom line. It was appreciated more than you know! read more

I don't think I can give this place even one star but I will give them one star - reason behind that is I had very specific instructions that I've told the dispatcher and with my wife and I needing to be at o'hare aport at 8am sharp... Well it's 7:40am and no car or phone call to let me know what is going on, I call and they tell me they had a situation and would not get anyone to pick me up for another 15min if you believe that. I just wonder if I didn't call repeatedly would they have called me??? I'm not one to write a bad review because I understand mistakes happen but this is unacceptable because the nature of having to be somewhere and people counting on you to show up - A-1 certainly did not! I recommend not to use this service. read more

My last trip with them was a great experience. Both of the drivers on my trip to O'Hare and back were on time, where they needed to be, courteous and professional, and communicated every step of the way. This was no small task for my trip to the airport on Nov. 21 during that major snow storm. I will continue to use them for my trips and would definitely recommend their service. read more

very happy with this company. Courteous, punctual, really nice car, good ole Americans

Awful service. Late, Dirty old van with a broken sliding door, Sloppy looking driver who texts and was on the phone for the entire drive, Driver nearly got into an accident 3 TIMES! I would not have this man drive me anywhere, even if it were for free. read more

We have used A1 two times and they have been great both times! Each time we are going from my apt to downtown Naperville, about 3 miles away. We have gotten George both times and he is great! He shows up on time. This last time he was about 20 minutes early. Normally I would appreciate this but we weren't ready at this point, but he said he didn't mind waiting, since he was early. We rolled out right on time. He takes a great short cut to get downtown and we always make it there in what seems like 2 minutes. Plan on using him for New Years Eve! read more

This company as a whole is a huge joke!! The only person that was ever worth using this company for was Bob. He was extremely polite and courteous, very apologetic if he arrived late, which was almost always due to the owners lack of knowledge of how to schedule a client, and maintain and record accurate information. James and Ken have no true knowledge of how to run a successful business, or any business to be exact. James, especially doesn't understand the meaning of polite, courteous service to his clients. I have ridden with one of the owners, Ken, and I thought that I was literally going to die on my ride home. Ken was drifting across the center line, like I have only seen a drunk person do. He would stop at lights at the last minute and I though that I would be thrown out the front window. He drove at high rates of speed, which was totally uncalled for. As for the other owner James, he is extremely rude and very tacky. He doesn't know how to treat his customers, and he treats his drivers even worse. He can't hold on to any professional, courteous drivers, because of how he disrespects and belittles them. I have heard first hand how he swears and threatens his drivers. This company needs to be shut down! Any person that uses this company needs to really have their head examined, read more