we have gotten eight dumpsters from them. 20 yd each. customer service was good at the beginning. and we were charged $600 plus dollars for each dumpster. only now to find out they have been adding on $150 charge after every single dumpster! we have never been adding construction materials or overweight and make sure it's flat when it's being picked up. they say it's for gas and their time which should have been included when we first asked for a quote for their dumpster and delivery and pickup! when questioned about it, the female customer service account in person said that is their policy and they aren't changing the additional charge. because of that they will never see our business again and I will let know everyone I come in contact with in the construction business. no never to use them and residential people should stay away as well! they really let us down and also ripped us off even though we had been good customers for over a year! On another note one of their drivers absolutely crushed our gate when he was dropping off the dumpster and begged us not to call it in because it was his first day and to his credit he spent an hour trying to pry it back but now that we know the type of company we are dealing with we will be making a report. DO NOT USE THEM! THEIR ACCOUNTING DEPARTMENT IS DECEITFUL AND THEY TRY AND SNEAK IN CHARGES AFTER THE FACT! read more

AAA Carting - dumpster pre-flattened for transport - Junk Removal & Hauling Near Me - Buchanan, New York

They came to drop off a dumpster and almost took out my whole right hand side of the car, thankfully a coworker saw what was happening I ran outside and asked him what the hell is he doing he shrugged his shoulders and said oh well, when I called the dispatcher to let them know he is taking up handicap parking and the incident they said no one was hurt neither was the car so oh well. The worst customer service insane! read more

Very unfortunate experience with AAA Carting, and most specifically the owner Pat. After leaving a dumpster in my driveway for a month longer than it was supposed to be there (I was out of town) through a humid August heatwave, I finally was able to reach Pat, who was completely arrogant and unhelpful. Not only was he evasive and hostile about why the dumpster was left for 1 month (was supposed to be a three-day dumpster), he refused to take any responsibility for the oversight and unwilling to work towards a good faith resolution to the damage inflicted on my driveway from humidity and rain weight. There are lots of great carting and dumpster companies in the area...Want my advice? Use them instead. read more

This is the most unprofessional business that I've ever encountered. The owner Pat is unprofessional, rude, obnoxious, arrogant, and abrasive. We rented a dumpster from this company. They delivered it, putting it on our slanted driveway. They secured the wheels with 2 pieces of wood. The dumpster rolled down the drivewa, running into our car which was parked on the street. We took pictures of the incident. It was very clear in the pictures, that the dumpster rolled across the sidewalk into our car. Pat, the owner said that looking at the pictures, the car hit the dumpster. It was quite obvious that the dumpster, wasn't dropped off, in a residential neighborhood across a sidewalk. our car was hit from the side by the dumpster. Pat also said that it wasn't their responsibility to secure the dumpster. He refused to take responsibility. saying that it was our responsibility. when I said that I would be giving his business a bad review. He said go ahead! I can't believe that anyone could do business with this disrespectful man. Stay away from this business! The company that outsourced AAA Carting, said that they were very sorry for our horrible experience. They also guaranteed us that they would never outsource to them again. read more

I've been working with AAA for 30 years, and they have always treated me like gold! They are incredibly responsive and prompt with deliveries and pick ups. read more

They provided good service in a timely manner. The driver was helpful and friendly and prices were competitive.

Have never had any bad experiences! They always keep the customers informed and their drivers are friendly...no complaints from me

If I could give a negative five I would. They were nasty, rude and unprofessional. The first dumpster they sent was rusted all the way around and had a huge hole in the bottom that we could barely put anything in. I called them for 4 days to come and rectify the problem. I was told to go and buy a board from home Depot for twenty bucks and put it in to cover the hole. So basically they wanted me to spend $20 to throw away a board that they should have not brought that Dumpster. The man on the phone Angelo was very nasty and finally showed up, put a plastic piece over the hole and told me that that dumpster should never have been delivered and left. I had not anticipated needing more than a 10-yard dumpster. So I called them to come and take the one that was filled and replace it with a new one. That took another three days of calling them begging them and getting no response. When they did finally bring the new dumpster it was a better one. We filled that dumpster and on Friday morning at 6 a.m. without any warning they came to pick it up. Everyone in my house was sleeping and the dispatcher probably Angelo again demanded to have us move the car so they could get the dumpster off our property. When my son-in-law refused to go up and wake me up he was cursed at. the dispatcher also told him that the driver was going to come into my house go up my stairs and wake me up to move the vehicles that were blocking the dumpster. Called the State Police explained that my family had been threatened. I was told to call them and make arrangements for them to pick up the dumpster. When I called the dispatcher was very nasty and rude so I told him he needed to speak to my attorney and hung up. And I proceeded to send an email detailing all the problems and arrange for a pickup of the dumpster through my attorney. And I got a nasty response back. The dispatcher also threatened to have the dumpster picked up and everything in it dumped on my driveway. This company is far from professional. Far from helpful. I would use any other carting company than this one. read more

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We have been doing business with AAA Carting for well over 20 years they are simply the best , drivers are great , professional and courteous. Office staff are always customer service friendly. A very professionally run company read more

No BS , just follow through and execute when promised. Appreciate the good communication and flexibility to help me with my project.

Avoid AAA Carting at all costs! Not only was dumpster delivered with holes through the bottom, but when I called to pick the dumpster up they never showed and when I called back they said maybe tomorrow but couldn't give me a definite day. We are a business and having this full unsightly dumpster in plain sight without them being able to tell us when it will be gone is just unacceptable! When I told them I would never use them again or recommend them they said "No problem" Really? The most unprofessional, unfriendly, slow service I've encountered. Should have checked reviews before I called. My Bad read more

AAA carting has been a reliable service over the years, and their employees friendly and helpful. The review would have been "great" had they always replaced the lids on the cans, especially when it rains or snows, and left cans in the driveway rather than in the road. read more

Recently switched to another company. Wish I had done so much sooner. Terrible service , unreliable , unprofessional. Customer service is comically bad. Only use these guys if you've got no other option. read more

Emailed this company (along with a photo) because a driver was driving recklessly in the rain on 684. He almost caused two accidents. Please see pic for ignorant response. read more

AAA Carting - Proof on how unprofessional this company is! - Junk Removal & Hauling Near Me - Buchanan, New York

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Reckless drivers speeding cutting other drivers off in hugh trash hauling vehicles with debris flying out the back of them all over the highway read more

AAA Carting - One of the most reckless truck drivers I've ever encountered - Junk Removal & Hauling Near Me - Buchanan, New York

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Please be aware!! Bad bad service. Should have read reviews. Placed dumpster with door opening facing a stone wall impossible to open. Asked to please move it;their responded: if we have to go back to move it we are going to charge you. How come? I'm paying for a dumpster that we can not dump because of their driver no having any common sense or if you will say no caring at all left it in the right place but wrong door. I went to their office spoke with Pat shake my hand and said don't worry the driver is on his way back to move it without any charge. Surprise!!!they never went. Called this morning a very rude person said to me whoever told that someone was going was a liar. Nobody wants to be responsible! So now what? You are killing my guys! These are very heavy stones we are dumping can you imagine lifting each one over the dumpster? Why I have to pay for the extra time and effort my guys put? Do you understand where I'm coming from? No wonder reviews are only one start. Never again !! Pat a rude big lair!! read more

AAA Carting - Junk Removal & Hauling Near Me - Buchanan, New York

Best local company for residential containers! Easy and prompt scheduling of both delivery and pickup; drivers are friendly and helpful - placing container exactly where requested. Containers are clean. Price is reasonable. Second time we used them, will definitely schedule again for future projects! read more

Amazing and friendly! Daniel is super professional and courteous. The guys that did the drop off and pick up were efficient and careful. I would highly recommend. read more

Reliable , send updates if there is a pickup issue. The staff and drivers are professional. Thank you guys!

Professional and friendly! Even when the animals get to my trash overnight they make every effort to pick up what they can!

The spilled liquid from there garbage truck in front of my house, stunk really bad wind blows I can smell it. Disgusting I called them and they said nothing they can do. Called the town of Carmel and all they did is drive by. The town is useless too and so is there contracted garbage service. 1 more year until my last child is done with school, moving to Florida. read more

I use AAA for regular garbage service and, recently, for a couple of roll off containers. They do a fine job for the regular weekly (garbage & recyclables)service and bulk pick up. I have no complaints. I also recently had the need for roll off containers. They provided 2 sizes (40 & 20 yard), the first one (40 yard) was pristine while the second (20 yard) definitely saw some action but I was renting a dumpster for a week and filling with garbage so I didn't need a show piece. Anyway, overall the experience was positive, they went out of their way to accommodate a timing issue I had and I would use them again. read more

So this is my second time using this company and shame on me because I should have taken more time and done more research and spend my money elsewhere. I called on a Monday to have a dumpster dropped off and they were there by Tuesday morning (I was overjoyed). But when the dumpster arrived it had a huge hole in the bottom which should have been sign number one but I just used a large piece of Sheetrock which was garbage to cover it. The dumpster seemed smaller than the dumpster is ordered before but they assured me it was the same size. Moving forward to pick up time...I called on a Monday and a Wednesday prior to a severe snow storm and then on a Friday. A foot of snow sleet and rain fell on top of the garbage in the dumpster and conveniently the dumpster was picked up on Saturday and by the following Monday morning I was charged an extra $84 for the dumpster being overweight. Duhhh of course it's overweight the garbage is saturated with water. After calling to express my concerns about the tardy pickup and overweight charges I was transferred to the arrogant and nasty manager who offered to reimburse me $15 which I've yet to receive. HORRIBLE!!!!! Oh and there's more!!!! The manager who was so angry I gave him a worthy poor review on yelp he called me at 6:32am to tell me he's resending my $15 credit!!! As I'm rolling on the floor laughing and got up to continue giving this business a BIG FAT F! Once again just horrible read more

Zero star rating. Let me start off by warning everyone never to use AAA Carting Services. Don't be fooled by the name AAA. It should be a crime for them to use these letters. This company is the biggest rip off that exist in Westchester County. The owner should feel guilty sleeping at night, ripping off home owners, small businesses and others. Let me be specific on why we are giving them this rating. On Tuesday, my wife and I rented a 10 yard dumpsters to get rid of some bathroom debris: floor tiles (10x10 bathroom), some sheet rock for the shower, we broke the vinyl tub and shower and some other minor debris. When the dumpster was dropped off, it had garbage and ice inside, which I will show photos of and we called AAA to let them know. Being that we didn't have much garbage to dump, we knew that the garbage would not make a significant difference and that we will still be able to fit the materials we were dumping. We called AAA carting and they said that they took the weight of it and will adjust the bill. Yeah right. We filled the dumpster approximately 3/4's of the way with the middle being hollow. We got the dumpster on Wednesday and called 3 days later for pick up. On Monday morning, we noticed an additional $125.00 taken out of our account without any authorization and before the dumpster was even picked up. When I called the representative he stated that it was standard for them to do that and if the weight is not over they will refund the money. I explained that when we order our last dumpster from them, which we paid in cash, they did not do this so why are they doing it now? Is it because we paid in cash? He could not provide a legitimate explanation as to why that didn't happen. A few hours later, AAA took an additional $163.00 out of our account, again without any authorization. This time I called AAA and spoke to Pat who I believe is the owner's son. At that point, he tried claiming that the dumpster weighed 2 tons and we are only allowed 1 ton. I told him that I find that hard to believe because the dumpster was only 3/4 filled and if we went over that would mean that we could only filled the dumpster 1/2 way to meet their weight limit, which makes no logical sense. Furthermore, I reminded him that we rented a 25 yard dumpster from them in the past for $450.00, which we filled with brick and concrete and did not go over any weight limit so how can he charge us more for a 10 yard dumpster with lighter material. He responded that its different for that type of material. THAT MAKES NO SENSE! He then offered to send me a receipt from the weighing station and I told him not to bother because anyone can ask a fellow business to make a fraudulent receipt. I told him that I will be contacting the Better Business Bureau to file a complaint because I believe that they are taking advantage of home owners. At that point, he became extremely angry and stated "I pick up your garbage in Yorktown and how would you like if I don't pick up your garbage" and hung up. After the initial shock of being threatened, I filed a complaint with the Better Business Bureau and will be contacting the Yorktown Environmental Conservation Department tomorrow to inform them of the threat. No one should be subject to being threatened of having their garbage not being picked up because a dispute with a charge. We are tax payers in Yorktown and pay for this service monthly and should not be subject to this type of behavior. This is unprofessional and unethical for a business to conduct themselves in such a manner. Furthermore, I would like it to be known that our curb (berm) was damaged by the dump truck when it picked up the dumpster, but I could not discuss this with Pat because he hung up the phone. Finally, what type of business owner would not care about their reputation and how customers perceive them? What happened to Customer Service? Why would a business owner want to damaged their reputation with the customer for $163.00? Maybe $163.00 doesn't seem like much, but if they do that to all their customers it adds up. SOMEONE NEEDS TO STOP THEM IN THEIR TRACKS! read more

AAA Carting - This is how the dumpster arrived! - Junk Removal & Hauling Near Me - Buchanan, New York

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These heathens pick the garbage up on Route 6 businesses at 12:30-1:00 AM they don't give a damn that their inept drivers thrash about like its broad daylight and they don't care who they wake up! Guess what losers there's a neighborhood behind these businesses on Rte 6 full of people that work in the morning and kids and elderly but your freaking people don't give a damn who they wakeup sounds like the driver doesn't even have his license the way he crashes into everything not caring who he wakes up in the middle of the night!!! Try being human and pick the garbage up during the day not that any of you care I'm sure your all sleeping right now!! read more

The worst service ever!! Stay away. If I could give them a -5 I would. Rude and never picked up my trash. Office actually got annoyed when I called to ask why they weren't picking up my trash so they hung up on me. I finally had to cancel my account 3 weeks in. They have no issue charging my account but have an issue doing their job. read more

Absolutely awful company, totally entitled. I have lived in 3 towns before moving to Carmel and we have the least services and highest taxes. I have no idea what we are paying for and when you call they are unhelpful and rude. Must be a kickback somewhere. read more

They carelessly placed their dumpster in my driveway in such a way that it crushed the curbing in 2 places and killed my neighbor's low shrubs on the other side. They ignored telephone complaints. I tried to get my credit card charges reversed, but the credit card company (M & T Bank, beware of them too!) refused, saying that the services were "provided and accepted". AAA Carting's final answer about the damages: "that's what your insurance is for". read more

They are absolutely horrible!! I spoke to Linda to schedule a bulk pick up.. She even called a few days before to confirm the pick up. The day of it wasn't picked up. I called a week later and spoke to Linda again who then said it was scheduled for another day, not the one she told me. Then said they would come some time this week. She was so damn rude and obnoxious. My husband then called later that morning and spoke with Linda. She actually denied talking to me that morning. When he yelled and insisted she finally "remembered" talking to me. And said they would come either today or tomorrow. My husband the spoke to someone claiming to be the supervisor and he had the nerve to call me a liar, that Linda never said what she said to me. That I lied about the pick up date and about the phone call for her confirming it. I am so angry and so offended. They are terrible. read more

I'm actually not sure how these guys stay in business with their front office staff being so rude and nasty. It took me about 5 seconds from the first phone call to realize that this was the company I was not going to work with. Next. read more

They Will Not Take Responsibility For Damage To Your Property. About a week ago (mid-August 2019), I rented a 20 yd. dumpster from AAA Carting. It was delivered and placed at the end of my driveway. It was full by the next day and was picked up. No Problem. I mention that because I needed another 20 yd. dumpster. And it was delivered and placed in the same location. But this time: 1) they crushed and broke branches off several of my neighbor's hedges, 2) they crushed the asphalt curb running alongside the hedges, 3) they broke off pieces of curbstone on the opposite side. I sent an e-mail with photos attached. No reply. When I spoke with the man (don't know his name) on the phone, he said it is not their responsibility. He said it was my fault if there was not enough room to place a dumpster. When I pointed out that the first driver delivered and picked up a dumpster in the exact same location without any problems, he basically blew me off. He was pretty nasty about it. I will never work with this company again. And unless you like fighting, I suggest that you shouldn't work with them either. I have already: 1) spoken with my contractor who agrees AAA should be responsible and I suggested that he not recommend this company to future clients, 2) disputed the charge with my credit card, 3) scheduled to speak with a lawyer tomorrow. I will update this review if I have any changes - better or worse - to share with you. read more

Is there any way to give Pat and this crapy company a 0, do yourself a favor and spend your money using another company, if you rent a dumpster they will damages your driveway as their dumpsters are rusty and broken. also out of the blue I was charge twice, which I am now disputing. I started a few steps defensive action against this company in which they will regret messing up with they wrong customer. read more

Seriously do not know where to begin with these guys. Ordered a cart from the orange county branch of co. and of course was fine, they were getting money for service. Delivery of cart was late 1pm instead of morning drop off...2 or 3 days later get a call they messed up and dropped wrong size a bigger one and wanted to charge me!!! I'm a female but don't take crap especially from males who try to degrade you!! When I said I can't afford that I was told they'd just leave it on the driveway for me to handle instead of trying to come to some kind of amicable agreement. Total rude crude a holes, idiots from the beginning!!! Except the driver who dropped cart, super nice and can drive a truck!! Don't know how he works for such morons. Really do not use this company, worst customer service I've ever experienced and I'm in the food industry... It would be a great disservice to yourself and your life if you use this company. In hindsight wish I had read reviews because I'm not the only one who thinks they are terrible!! read more

top notch. large, clean dumpsters.

Still would rather give a zero. This company sent me a SECOND bill for services NOT provided. Although I was livid when I received I called back, had to leave messages and had to play phone tag for a day- surprisingly not their fault- and it was finally handled. Or so they say. read more

Responsive, courteous and competitive. Needed a 20 yard dumpster for rubble removal. Will use the company again in the near future.