They did not do anything. They came to tell me what is wrong with the chimney and told me do not…read moreneed cleaning and I never cleaned it in my life. I noticed few companies that do that to get a service call hoping to sell additional services and if not they got a service call fee and did nothing. But the guy who came is very nice and professional.

They were a no show. After waiting all afternoon, the technician did not call or show up for my…read moreappointment.

Everything about our experience with Tiny Tom was top notch. The responsiveness of all the…read morepersonnel from the top down was polite and prompt (which had not been the case with another company we called first). Our serviceman Al showed up on time, with a courtesy call ahead of his scheduled arrival. He introduced himself as an employee and took time to answer any questions I had. You could really tell that he cared about educating his clients about proper fire safety and fireplace maintenance, and as a first-time wood-burning fireplace owner and a mom of three, I so appreciated that. He clearly explained how he was going to repair our chimney cap (which we'd been told by another company needed complete and pricey replacement), the invoice was reasonable and fair with no hidden costs, and the work was performed efficiently and without hassle. Without question, Tiny Tom, and Al in particular, is our choice for a fireplace/chimney care company!

Bought a house in Toledo last year and had them come out to do an inspection before using the…read morefireplace. They said everything was fine. When I lit the fire it smoked up the whole house - smoke smell coming out of the 2nd story into my closet too. I called them and the owner was rude saying I had lit the fire wrong. Had them come back out and their tech lights the fire - same thing. Then when he looks more closely, the finds that the flue is not sealed and sitting properly in the bottom vent of the fireplace (sorry I don't know the technical terms). So in other words, they missed it the first time! For a pro should have been something they spotted during the inspection! Says it will cost more than $1 thousand to fix it and is going to give me an estimate. That was 5 months ago - no word since. I'm done with them.

I requested service from them 2 weeks ago on (fireplace was leaking gas). The lady who answered the…read morephone was nice and accommodating as they were booked with appointments. My appointment was from 1-5pm today. They arrived early 12:30pm. Nathan and his father were polite and professional. They explained everything in detail where someone who isn't knowledgeable could understand. They inspected my fireplace thoroughly and also everything in the walls. They found out nothing was leaking gas. They did not charge me. These two are a blessing! What great customer service, knowledgeable and professional men. I can't recommend them enough.

I'm not sure what happened with this business. They came to my condo to fix my fireplace. They said…read moreI needed a new remote for $375. I ok'ed the purchase. They said they would bring it soon. That was 2 months ago. I haven't heard another word from them. I was happy that this father and son team was going to fix the fireplace. In fact. I was going to ask for an estimate on cleaning our dryer vent. I don't know what happened to them.

Had them out to clean our fireplace and stove. Very professional and courteous young men. The…read moreunits look like new again!!

We're so happy we went with Luce's for our gas fireplace insert. Jacob is very knowledgeable and…read moregave great counsel on the selection. The installation team was prompt and very meticulous. The fireplace looks fantastic!

Jeremy was great. Came out quickly to give us an estimate on a foundation repair on our porch and…read moregraciously fit us into his schedule quickly since we needed a repair before our open house to sell the house. Great work, too! Wouldn't hesitate to use him again.

Punctual. Courteous. Kept everything clean and tidy. Worth the cost for doing the chimney.read more