They did not do anything. They came to tell me what is wrong with the chimney and told me do not…read moreneed cleaning and I never cleaned it in my life. I noticed few companies that do that to get a service call hoping to sell additional services and if not they got a service call fee and did nothing. But the guy who came is very nice and professional.

They were a no show. After waiting all afternoon, the technician did not call or show up for my…read moreappointment.

Chimney cap blew off due to a storm in March. Detroit Chimney Sweep was original installer back in…read more2018 and they came out to re-install in May. Due to weather and some logistic issue, we needed to reschedule twice. The tech came out on Saturday and completed the job. The original cap was reused.

The entire team at Detroit city sweep Is awesome. From…read moreupdating, maintaining and servicing 3 fireplaces in a historic home to helping us vent our kitchen stove in our hearth the entire team from quoting to scheduling to actual work has been wonderful to work with. The first thing I noticed right away is they actually answer their phone when they call so that was already a plus for me. I was able to schedule an estimate quickly and get someone out to help us address our main issue which was our kitchen not venting correctly, in addition to a fireplace that we would soon need because of the cold Detroit winter. As a new homeowner, we did want to make sure that the fireplaces were in good working condition before we actually started using them so we requested a estimate on what the service and maintenance could potentially be for the fireplaces that we had in our house and any recommendations that they would have. The process was very straightforward. They easily walked us through the quote and what was needed and why, in addition to what the current condition of the fireplace was in to what would need to be done and how it would fix the problem as well as what comes after the service what could be expected what they would be able to help us with should we come across any hiccups after the fireplace maintenance and what warranties came with the products that we purchased. We purchased dampers some gas fire logs, and had our fireplaces updated so that we could use them last winter. From there coming this winter, we assumed that we would have to have the fireplaces serviced again because it was a new year, though we only had a handful of fires in the living room fireplace they scheduled the appointment. They were prompt and scheduling, as well as coming out for service and transparent enough to say we haven't used our fireplace enough to fully warrant a cleaning. This was refreshing to see this type of honesty from a contractor. Then we ended up having an issue with the smoke coming into our house on our serviced fireplace. They were able to address solve an analyze, the reasons why the smoke was coming in to our living room, though everything looked up-to-date and ready to go. It was next level problem-solving skills that they would rarely run across because of the unique fireplace that we had in our Historic house. It was very appreciated that they did not just give up and ask us to spend a gazillion dollars to throw money at a problem. I highly recommend Detroit City sweep for the professionalism the availability, and of course, the quality of the work.

Mike showed up right on time, was friendly, efficient and professional. He is reasonably priced and…read morewas in and out. I would highly recommend him to anyone in need. I'll use him again in the future.

This Co. Is the ultimate in professionalism. We had a very neglected property, two chimneys were…read morecomplete disasters. Mr Rowland finished the work sooner than quoted and actually charged 20% less than anyone else. Pristine cleanup and contacted us at 30 days to follow up and make sure everything was satisfactory. I wish all tradesmen and contractors were this conscientious. I would highly recommend this Co. to anyone needing reliable help on maintaining a safe and affordable home.

Everything about our experience with Tiny Tom was top notch. The responsiveness of all the…read morepersonnel from the top down was polite and prompt (which had not been the case with another company we called first). Our serviceman Al showed up on time, with a courtesy call ahead of his scheduled arrival. He introduced himself as an employee and took time to answer any questions I had. You could really tell that he cared about educating his clients about proper fire safety and fireplace maintenance, and as a first-time wood-burning fireplace owner and a mom of three, I so appreciated that. He clearly explained how he was going to repair our chimney cap (which we'd been told by another company needed complete and pricey replacement), the invoice was reasonable and fair with no hidden costs, and the work was performed efficiently and without hassle. Without question, Tiny Tom, and Al in particular, is our choice for a fireplace/chimney care company!

Bought a house in Toledo last year and had them come out to do an inspection before using the…read morefireplace. They said everything was fine. When I lit the fire it smoked up the whole house - smoke smell coming out of the 2nd story into my closet too. I called them and the owner was rude saying I had lit the fire wrong. Had them come back out and their tech lights the fire - same thing. Then when he looks more closely, the finds that the flue is not sealed and sitting properly in the bottom vent of the fireplace (sorry I don't know the technical terms). So in other words, they missed it the first time! For a pro should have been something they spotted during the inspection! Says it will cost more than $1 thousand to fix it and is going to give me an estimate. That was 5 months ago - no word since. I'm done with them.

Corey repaired our very old and discontinued gas fireplace after another company came out and said…read morethey could not. Nancy did the homework to identify an alternative pilot assembly replacement for the discontinued one. Corey (clearly an experienced and skilled technician) came out to do the repair, worked around some problem issues, communicated well, and fixed it--all for a fair price. He was meticulous about cleanup leaving the fireplace and immediate surroundings cleaner than before. While their service backlog was a month, the knowledgeable, efficient service was well worth the wait.

Corey was very professional, knowlegable, and stayed on task until the problem was solved. It was…read morenot an easy one! Would reccomend!

The company was on time and very professional. Will assessed our problem with the fireplace and…read morewas able to offer a solution. He explained why we were having soot back up into the house as well as how the gas logs should be set up. This was the second company I had out to assess and provide the necessary upkeep and or repair. Will's company was by far more informative and complete with his service. I have him on my calendar for a yearly cleaning and check! Christine

We hired Art of Stone to inspect the fireplace and chimney in our new home. The gas fireplace had…read morenot been used in ~2 years, and we weren't sure the condition. Will and his crew were prompt, clean and courteous. Will showed me where our existing chimney was basically falling apart (yay old homes!), and explained how he could rebuild it using reclaimed brick that would match the original. He was very thorough in tracing the gas lines through the property to ensure there were no leaks anywhere, and getting gas restored to the fireplace. He also showed me where there were cracks on the fireplace refectory panels, and sealed them to prevent damage. His crew even vacuumed the gas logs so we weren't burning off dust when we lit the fire. Very highly recommend. We hope to use them in the spring to rebuild our chimney.