Service was timely, effective, and professional. Got towed to the location and had an alternator replaced. read more

They had me do very costly repairs only to tell my car is not going to last very much longer. I only went in for an oil change and brakes, and then ended up with a $1,600 bill of "necessary" repairs. However, when I went back to review the report, a lot was under needs future attention. This was money I could've used toward a new car. I believe they are underhanded and I will never go back. I don't recommend them at all. read more

Two days following the install of a $1522.97 radiator in my 2016 Ford F150 King Ranch I experienced severe bogging down at full throttle, along with the transmission's inability to upshift when held at full throttle. When I ask about it, the service manager said there was nothing they could've done that would have created such an issue. Two to three months back-and-forth with the transmission shop with no solution. Finally to Fairway Ford, where they discovered two plastic buttons had been left out of the air intake snorkel allowing it to choke off the intake air at full throttle. In the end I was without the use of my truck for months, while accruing over $600 in expenses to ferret out the problem. When I approached the service manager about the resolution all he had to offer was "I hate that happened to you" and quickly turned back to his computer. Rest assured I know what I'm talking about, and have proof of same. If anyone would care to speak with me about my experience my name is Jerry Reece. Reach me by text at 864-303-2814. Give me a name and the reason you're texting me and I'll reply back. read more

AAA - Air intakes snorkel, collapsed condition, choking off the air - Auto Repair Near Me - Greenville, South Carolina

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Always polite and patient. They give me the service i need and explain carefully what was needed. Courteous and knowledgable.

I called AAA for a tow yesterday at 9:30AM. The On Hold message suggested that I request the tow on line rather than waiting on hold, so I did that. I soon received a text confirmation that AAA had my request. An hour later, I received a robo call advising that my request was delayed due to "high demand". An hour after that I received the same robo-call with the same message. Finally, at 7:30PM I received a call from a towing company advising they could complete the tow at 9:30 last night. When I asked the towing company about the delay they said they had only received the request from AAA at 7:00PM... A call today to AAA customer service was met with a yawn - not so much as an apology. Their only "offer" was to send a notice "up the chain" and that's it. A call to the local office where I purchased my membership led me to a manager who said in essence "not my job, but I hear a lot of complaints about our towing issues - call the customer service # on the back of your card". AAA is a huge company with a well regarded brand. That brand has been tarnished to the point that I see no benefit in keeping my membership any longer as the value just is not there. This is a small example of how "good companies" become failures - and it doesn't take long unless management decisively acts and causes real improvement. read more

Terribly mismanaged with most of the the employees inside seemingly disinterested or annoyed with providing any actual form of service.

Yet another car dorked up by this place. Last time blew out our engine by leaving oil cap off. This time stripped the lock nut on wheels so can't rotate tires. Don't know why spouse continues to let these people near our cars. If I could give negative stars, I would. Why would husband return for yet ANOTHER lug nut to be stripped today!!! This is ridiculous! read more

My parents van blows a tire and we're stranded on the side of I-85. My mom called her AAA roadside assistance who told her they couldn't send roadside assistance to help because of the weather. Say what!?!? WHAT THE HELL!!! Fortunately I called my USAA Roadside assistance and they're sending a tow truck. Hey AAA...you SUCK!!! read more

trying to get a reimbursement after using all of my saving to get a winch out when AAA didn't have anyone willing to come out (likely because they don't pay enough) submitted a request over a month ago and haven't heard a dang thing from these people. I have tried calling several times and cannot get through. this is absolutely ridiculous. This company is just a scam. read more

Would have given lower than 1 if allowed. When I called they assured us that they could get us in and out very quickly as I had a 4:30 Dr appointment 11 minutes away. Our appointment was for 3:15 and we arrived early. Our car continued to sit there. We finally told them we had to leave. They were not nice about it at all. It was a simple nail in tire repair. We had to leave and go to my appointment and find another place to fix. Every bay was full. They clearly overbook. read more

In September this business offered to provide an oil and filter change for free to make up for the poor service I had received. I made an appointment for 9:30 this morning, and the person told me it would take about 30 minutes and asked if I would wait for the car or leave it with them. Based on the estimate I let her know that I would wait for the car. When I arrived at the shop this morning the person behind the desk asked if I would be waiting, and I let him know, again, that is what I had planned. He then told me he was down 2 men and it would be at least a 90 minute wait. So, my choice was to wait 90 minutes, which I could not do, or reschedule the appointment. Given the fact that this was the second time they would keep me waiting an inordinate amount of time, I chose to leave and do no plan to return. What could they have done differently? They had my phone number and knew in advance that I was planning to wait. Rather than call me to let me know there would be a delay, they waited until I showed up to break the bad news. This was a waste of more than an hour for me. Based on my two experiences with this shop, it is apparent customer service is not their strong suit. My time, and any customer's time, is worth more than they seem to recognize. I have yet to get the car back to the actual shop so I cannot comment on their quality of mechanical service. read more

I would give then zero stars if I could! Do not have you vehicle services here. They are crooked! I made an appointment for a transmission flush and when I came in they made excuses to not perform the work. Come to find out they did not order the required fluid required to do the work and than said it would be an extra cost, now $350 to rush the item in for the next day! A lot of workers standing around not doing anything also. This place should be shutdown for its business practices. Not what you would expect from AAA at all. Highly disappointed. Stop ripping people off. read more

I've been very pleased with the car care services here. AAA members get an automatic discount, so I save quite a bit over getting things done elsewhere. Very professional people too. read more

AAA - Auto Repair Near Me - Greenville, South Carolina

I have always used this location with excellent results until today. All the people who usually gave such good service were gone and they were training almost everyone new. But, being new was not the problem. I made a 7:30 AM appointment and was early. I came through the door at 7:25 AM. It was not a new person who waited on me, but a veteran. I gave her my information. She finally put my folder into the hopper for service at 8:05 AM. I noted this because she called out to the back my car made and what was needed. I finally got out of there at 10:00. All I needed was an oil change and check my air conditioner. Geez, if this continues I will re-evaluate my love for being a member of AAA. read more

This place is a joke... premium price for terrible job... go almost anywhere else. We have had nothing but issues from AAA especially this particular location. The level of incompetence here is unmatched. read more

I called and made appointment with location. Showed up right on time. Person checked me and went to waiting area. After 30 minutes checked in my car but it had not been moved. Had not been worked in or even looked at. When I inquired they apologized and said was backed up. I indicated they should have told me when I arrived No excuses. I will not be going back to this location. read more

Terrible! I went to this car care location for a simple battery change. They admittedly damaged the radiator during the battery swap. Although the Regional Manager was professional and empathetic, Mr. Campbell, the shop manager was impossible. AAA took responsibility for the damage but Mr. Campbell made it difficult to get payment for reimbursement. I felt humiliated by the whole experience. The only action I could get from the smug manager was when I was angry and loud. There was no part in this repair accident that was my fault but he treated me like I was trying to get something for nothing. After 27 years with AAA and nothing but stellar service, this experience has left me so upset I will not be renewing my policy. Nor will my 2 grown children, nor will both sisters and their families. It was horrible and should have been handled better. read more

Recieved coupon for discount priced oil change & drove the 48 miles to Greenville. The filter was installed incorrectly or otherwise flawed & on the drive home the oil light came on. As the sun sets my wife calls AAA who tells her to just drive back to the shop. She made it a mile or so before the engine light came on and the car stopped & would no longer run. Calling AAA again they told her they'd send a tow truck. The tow truck can't transport my wife & kids so I drive 45 miles to pick them up on the side of I-26. By the time we get to AAA they are long gone. Later in the week they call to say they replaced the oil & filter again & we could make another 48 mile round trip to retrieve our car. Of course over the next few days about a quart of the spilled oil continued to drip from the car into our garage. 1. Have your oil changed near your home. 2. Go to someone you've used before & trust. 3. Use AAA Greenville at your on risk. We won't be going back. read more

I regret going to this place for a diagnostic. It was a total waste of my $106 and 2 hours. They quoted me for over $1000 for an issue that I only paid $265 at another local mechanic, who didn't even charge me for a diagnostic. Please avoid this place. As the local mechanic put, this place is "hungry for your money." read more

Came in for oil change and had excellent, professional service where the staff went above and beyond, especially the manager Bill! Very knowledgeable and friendly, willing to serve the customer read more

I had an very tiring and crappy day today. Bill Spano saved the day and took time to help me feel relaxed and really brought my anxiety down. Thank you so much! read more

Bill stayed late to ensure that I could get my car back the same day it was brought in to replace the condenser for my air conditioning unit. The technician also stayed to show me the old condenser and where the leak was located. Thank you to the AAA team for another great service. read more

Way over priced. Got an estimate for my transmission of $4000, had it done at another, local shop and it was almost half the price. A few years ago they completely ruined my engine and still tried to charge me. Just like the actual company of AAA, can't stand behind their product. STAY AWAY. read more

I've been using this business for the last 2 years for auto insurance and have been more than pleased with the service provided here. And no, you don't have to be a member of AAA to buy insurance from here. Tiffany Trundle has been my agent and she has always delivered the best rates and then some. Last year I estimate that she saved me over $400 than my previous insurer, The General. And this year she saved me an additional $300 compared to USAA. Will definitely stay with her in the future and will happily refer my friends and family. Thank You TIFFANY!!! read more

They wanted to way overcharge me for a repair (one I've paid for in the past so I know how much parts & labor) should cost, and the customer service rep was very condescending about the whole thing. I took my car & left. Would not recommend the location on N. Pleasantburg. read more

Had a set of 4 tires installed on my Highlander here. Very courteous and conscientious. Had asked to have the original spare tire which was on the vehicle at the time to be put back in the spare cargo space. I even pulled the other spare out for them and had it in the back waiting to be replaced. Work order had the instructions written up to do so but installer missed it when he did the work. I called them when I got home from work and the manager was able to retrieve the tire and made arrangements to have it put back on the spare rim the next day. Very apologetic and made it right as soon as he could. Even gave me discount off the alignment work that I was not expecting. Would recommend them again for their interest in trying to take care of the customer. read more

Great service for my MB E-350! I had an oil change, and tires balanced.

AAA on Pleasantburg, greenville provided absolutely the best customer service I have ever received in a auto servicing facility. The staff was extremely professional and very courtesy from arrival to departure. I will have these professionals do all my future auto servicing. AAA should be very proud of this location....well done everyone. read more

Good experience through out. Was able to have a confirmed appointment via the AAA website, first available at 7.30am, with little notice. They were open early, ready and went straight away with the service. Fresh brewed coffee on tap and friendly staff. Was kept informed throughout. Good experience - my first experience with a AAA facility PLUS got to use my coupon for a nice discount. What is not to like? read more

I am new the area and felt AAA might be reputable. After all, I pay a handsome fee for plus benefits. I recieved a coupon for an oil change in a AAA email and thought I would give them a try. I did get the oil change at the offered price but they overcharged me on the charge for an air filter they also placed (about twice the going cost.) Additionally, they suggested several over priced repairs ( cleaning battery terminals-20-30 dollars). You can do it yourself for a few cents with an old toothbrush and some baking soda. They said I needed motor mounts-a job they said would cost 1200 and take 10 hours of labor. I told them I would get a second opinion on that suggested repair. Turns out I did need a 1 motor mount which was completed by an honest mechanic in less than 3 hours for a cost under 150. I placed a complaint with AAA customer service and the manager called me back this morning which was the right thing to do. read more

I have always been treated with respect here and am confident I am not being told I need unnecessary repairs. All car repairs are explained clearly beforehand and I know just how much it is going to cost me. I love that I can bring my car in prior to a trip and have it checked over to make it is safe for travel. I highly recommend AAA on Pleasantburg. read more

I am very pleased with the car care that I received today. Bill S. was very nice to talk with, and he explained everything the mechanics did to make my brakes work perfectly. read more

Attention to detail. Timely. The technician came out and reviewed the work with me and answered my question directly. Nice waiting area with coffee and a separate quiet place for internet access through provided computers and on your own portable device. read more

My in laws who are senior citizens (my father in law is disabled) had car trouble while traveling through Greenville for the Christmas holidays. They were at first towed to Dick Smith Hyundai had it checked out and they found "lots of things" wrong with the car and were told it would take over a $1,000 worth of work. My father in law had been a service writer and worked in the automotive industry for 26 years knew they were lying. Since they seem to a shady dealership with no morals or values their car was then towed to triple AAA. Strongly believe that a mechanic at the dealership damaged one of the car parts they had tried to sell us but have no proof. By the time AAA got the car they car part had to be replaced. We had to drive 9 hours round trip to pick it up we found that the car ran great and they lived up to their work. Only thing wrong with the car was a blown fuse because their grandson put the new battery in incorrectly. Thanks for the help read more

I love being a AAA member. So many benefits. Well, I received a coupon in the mail for $17.95 oil change. I got online and set up an appointment as they requested. I received my confirmation for the appointment. This was my first visit to this location and I've been a AAA member for years. I went in and and told them I had an appointment at 11. She ask me if I wanted the free tire rotation and battery check. I said yes. They had me fill out a form, took my car key and she told me where the waiting room and bathrooms were. An hour went by and my car was still where I parked it. Another lady came in and left before mine was even taken back. I think to myself, why was it necessary to make an appointment if it's going to be at another time. I went to the desk and ask when were they going to get to my car. A lady said they only had 2 technicians and then another man standing there grabbed my chart and went to the garage. I told the lady my appointment was at 11 and it is now 12. The man came back and said they were getting my car now. I ask how long will it take and he said 30 - 45 minutes. An hour later it was done. I went up to pay and the man said it is $23.36. I thought to myself that seems high for taxes on $17.95. When I got home and looked at my paperwork they didn't use the coupon of $17.95 I gave to them. Arrrg..... The man at the counter did thanks for your patience. It is just frustrating. I also see no where on this paperwork that my tires were rotated. But everything else is there. I still love AAA, I just had a bad experience here. If they knew they were short of workers, why didn't they call me and reschedule. Then they would of had a very happy customer. I'd rather reschedule than wait for 2 hours for an oil change. read more

I trust AAA to do what I am there for in an efficient manner at a reasonable price and they did so, once again

I too had an oil change coupon and was able to schedule an appointment and get it done on the weekend. They offered to change my air filter as well, but a quick price check from local parts store showed that the price they were going to charge me was considerably more than what it would cost to do it myself. This is typical for many of the quick service type of chains around. Had no issues with the oil change itself and was out within an hour. While I waited I was able to purchase discount tickets and got my passport photos done. Only negative was when the service technician removed the old oil change reminder, he just left it in the center console cup holder. read more

I took my car in for an oil change and tire rotation the other day. Before I went, I labeled each tire with a sharpie. When my car was ready I paid my bill and was given a diagnostic sheet/write up of all the services performed on my car. They marked off that the tires were rotated and charged me $25.00. I checked out my car before leaving the shop and the tires HAD NOT been rotated. I went inside and asked them what they thought rotated meant. The attendant made up a lame excuse that the service guy didn't know that i had requested that service. I then asked if he didn't know... why did he write on the sheet that he completed that service... and why was i charged? I then had to wait 30 more minutes. Very disappointed. I thought the one place I could trust was AAA. I don't think i will be going back or renewing my membership or my families. read more

went in for scheduled oil change, and they found a few more things that definitely needed tending to due to the mileage on my car; flush system, timing belt. gave me the prices, was Very Surprised at how low it was ( I thought I would have to take out a loan from my bank, ha ha ) ! pleasant, friendly, professional atmosphere and team. I made another appointment for the timing belt and am not expecting any issues they cannot fix :) read more

Brought in vehicle for oil change and to get spark plugs and wires checked. Left number to call when done. Didn't get call. When I came back for vehicle, didn't get report on spark plugs or wires. When I asked clerk about it, he just said everything checked out fine. read more