The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.

Fast service. Great drivers professional pleasant drivers…read moreThis is a dependable taxi service

I had the most amazing experience with Lamont. He was so kind and quick to respond. When I needed…read morehelp with my disabled daughter he helped me. I will use his services again. 5 stars!

When I booked a taxi in October for an early morning flight, they showed up on time and was…read moreprofessional. However, when I called back in November, someone else got the call and I was told that "not anymore." It seems they permanently closed as of Nov 2024.

No call, no show for early morning flight. Waited 15 minutes past scheduled pick up time. Don't…read morebother.

This is a new problem, at least for me. After arriving at the airport, I confirmed an Uber pickup…read morein 5 minutes...then it moved to 8 minutes, and then after 5 minutes, the pickup time move to 15 minutes. Of course, by that time I had NOT taken a possible earlier Lyft ride. Uber tricked me into "submitting" my request and then kept pushing back.

Make sure you don't cancel their rides 5 minutes before unless there is an emergency. This is the…read moresecond time we have had a 4:00 am pickup cancelled within 5 minutes for a ride to the Logan airport!

Found Indy Luxe through yelp and couldnt have been more happy! Went to See Phish at Deer Creek and…read moreoriginally were only going to use a car service for the first night but our experience with Tanish as our driver was so great that we ended up using Indy Luxe and Tanish all 3 nights. Great service, comfortable high end vehicles, and Tanish was always on time and we never had to wait to be picked up! Will definitely use them in the future!!

From the owner: Welcome to Indy Luxe! We offer luxury limousine services across all Indianapolis areas with…read moreprofessional drivers. Our services extend almost everywhere, including to and from the airport, as well as out-of-town trips to Chicago, West Lafayette, Bloomington, Fort Wayne, Cincinnati, and Louisville. The customer safety is our foremost priority. Our drivers bring over 20 years of driving experience, ensuring a safe and comfortable ride. We are dedicated to providing exceptional service, and we guarantee you will not be disappointed with your experience.

Zero stars My…read morehusband's flight was set to arrive at 11:30 tonight. I called this company in the afternoon to arrange a pickup. At 11:45, he text me saying that he had gotten no call & couldn't get an answer when he called the number. No taxi! He ended up renting a car to get home. What good is a taxi company that doesn't show up?!

I used this taxi company last night when the driver, Samuel, didn't turn on the meter and tried to…read moreover charge us. Since I knew the average cost of a cab from my destinations I disputed it and he called me a very disrespectful word. I was getting out of the cab when he said this and when I was outside of the cab I asked him what he said and he got out of his cab and walking toward me very aggressively continuously cussing at me and calling me the B word. Not only is this terrible business but that is not how a man should be treating his customers let alone a woman. He threw his business card at me and told me to go ahead and report him. When I called dispatch they wrote me off. I will never be using this company. This specific driver was Samuel and he was cab# 232. I would be horrified if my employees was representing my company this way.

I received this text from Lyft: FRANKLYN is here - look for the gray Kia Forte (4WTC74)…read more Driver picked me up from IND Airport. He was talking on his phone in a foreign language. He drove 20 yards, pulled over and began typing on his phone. He handed me the phone but it looked like Spanish. He called over a young man who translated my driver had cancelled the ride. I exited the car and had to call for another rid. The young man then entered the car and the driver drove off?! I discovered this also happened to a friend that also had a ride cancellation after their ride was confirme. Evidently this has happened to a number of Lyft customers?

1.) Live person for Customer Service (priority) 2.) Chatbox…read morescam tries to charge (or get Payment Info) for their so-called "services" 3.) I had technical issues. After annoying chatbox with "Pearl" of CONSTANTLY repeating the platform issue, "she" or it transfered me Without Permission to another website call Just Answer - Another Scammer. 5.) SHORT/BRIEF Tech complaint cost me the UNAUTHORIZED charges of a total of $70.00! NO SERVICES RENDERED!! 6.) More than 50% drivers indy experience do Not Speak English. Frustrating, as I am NOT United Nations Interpreter. 7.) Late time arrival causing problems with doctor appointments giving myself an extra 20 minutes to schedule a ride to be on time. The day before, I scheduled a ride on my app at 12:42 p.m. One driver was stuck on 15 min arrival to my place. Another driblver picked me up. Because of his expeditious and GOOD driving, I TRIED to give him a 25% customer tip (type $ amount tip). Which leads me to ... 5.) The appointment needs Much Improvement with their platform. Finally 6.) The platform CHARGES you by Partnering up with a known scammer!

I have never had a issue with zTrip. Drivers call me letting me know they're on the way and how…read morelong before they will pick me up. Every driver has been kind and easy to talk to. They unlike Lyft find my address with no issues. Lyft continued sending drivers to a nonexistent location and when I'd try to explain to drivers it always ended up in a argument and their driver's were nothing but rude from the start. That's why I switched to zTrip and I'll stay with zTrip. I don't believe all those others reviews from people I've been using zTrip for months now daily and nothing like those other reviews has happened. Thanks zTrip I appreciate the no hassle friendly driver's getting me there and back safely and on time!

I always trust my gut! I have never used Ztrip before but my gut said they were unreliable & well,I…read morewas right-ZERO stars if I could give a proper rating!! I do not own a car,so... Health insurance scheduled a ride to surgery center a week in advance. The night before I received a confirmation text, replied yes to confirm, NO ONE showed up. If I am scheduled with Z trip again via my health insurance I will decline the ride & just use a more reliable form of transportation