The moment I booked my disabled mom a trip with Caldwell Travel, it was easy and simple. Dina was so helpful. Everything came together without a hitch. Thank you so much! I highly recommend this travel agency! read more

I booked a 3 week European vacation through Dina. She had so many wonderful recommendations, from lodging and restaurants to activities. We had the best time traveling, sightseeing and eating our way through Italy, France and Spain. Everything was smooth and easy. We are ready to book our next vacation with Dina and will recommend her to everyone we know looking for travel. read more

DO NOT BOOK HERE. My trip (as well as my grandparents' trip) was booked through Expedia (anyone can do this), travel agent - Cathy Burrows, did not respond for two days when issues were taking place on our trip with the hotel. When she responded two days later, she stated she was on hold with Funjet travel to see how they could assist me. I did not ever hear back from Cathy, so I sent a follow up email on 3/13 (see below) and additional follow up emails on 3/30 and 4/3 with no response. I have now emailed Funjet to attempt to find a resolution. -- Below is a condensed version of one of the many emails sent to Cathy about the issues we had on this trip. Cathy, I am following up on the below. Last I heard, you were on hold with Fun Jet and awaiting to hear what could be offered to me. I also requested a breakdown of the costs associated with this trip. The hotel claimed they offered me a $100 credit for the deplorable conditions but could not provide me with any documentation of this or a cost breakdown. They informed me that I would need to receive this information and the funds through you, the travel agent. Who received this credit? The hotel also refused to provide my grandparents, Bev and Gary Cobb, a breakdown of these costs since our trip was booked through Expedia. Did you book our trip through Expedia? The issues I experienced with my hotel room included the following: -No mini fridge despite website stating these were standard with all rooms -Windows painted shut -Bathroom missing ceiling panels -No fan in the bathroom, which resulted in condensation/water sitting in the bathroom. -The mold was so bad in my room that both of my eyes were extremely swollen and my nose won't stop running. -Our room was 59 degrees and did not have working heat. Maintenance had to come and manually turn on the heat. We were not able to adjust our thermostat on our own. There's no air circulation and I cannot open the windows so we have been opening the door to our room when we are in the room. -Our room did not have a working TV. They told us our room does not have TV signal (although there is a TV) and there is no option of getting one, despite the website stating these were standard with all rooms. -There was not security as promised. -The restaurant refused to serve guests who arrived at 10 AM breakfast. They did not close until 11. -toilet ran continuously -No hair dryer. Asked the desk for a hair dryer. The front desk said it should be in the room. Explained it was not in there and they said they would bring it to the room. never received. -The carpet was disgusting. - one of the elevators was "out of order." -The smoke alarm in the room did not work. -The courtyard tables were filthy. Action Items: Itemized breakdown of the costs associated with this trip for Stephanie Dunbar and Nick Carter. Itemized breakdown of the costs associated with this trip for Bev and Gary Cobb. Description of explanation of what may be offered to us for these inconveniences. Explanation as to if the trip was booked through Expedia.com. Explanation of who received the $100 credit for Stephanie's room from the hotel. Inform me should you need the images I provided during my stay read more

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