I recently had to make a homeowners insurance claim with AAA after my water heater burst and caused water damage to my home, and I want to recognize the exceptional service I received. Sabrina was the manager overseeing my claim and made me feel that there was a real human being looking after me rather than simply processing a claim number. I especially want to recognize Michael for his incredible efficiency. I sent my documentation to him, and within approximately three hours the payment had been processed and the money was in my bank account. I could hardly believe how quickly and efficiently everything was handled. I would also like to thank Cheryl, who stepped in to help toward the end of the week. Although her involvement was temporary, her assistance was very much appreciated. During what was a very stressful time for me, Sabrina, Michael and Cheryl treated me with kindness, professionalism and genuine concern. It is very easy to complain when something goes wrong, so I think it is equally important to recognize people when they do an outstanding job. Thank you, AAA, and especially Sabrina and Michael, with Cheryl's additional help, for making a difficult situation so much easier. read more

Need to avoid the DMV for certain services!!?!? HELL, YEAH!!!! I went to this AAA location to pay for my DMV annual auto registration, specifically. Upon entering this clean and organized establishment, I was cheerfully greeted with a smile at the front desk to direct me to the right area. There was a slight wait when I arrived, and 2 people were working this department. I think I waited 15-20 minutes, but no biggie, I wasn't in a hurry. Then, after my name was called, I approached a nice and friendly employee who worked at Mary's desk. I forgot her name, but she delivered quick and professional service. I paid cash for my registration fee, and by the time I finished, there were tons of people waiting. Sometimes, there's a wait, depending on which department you need. Bring your AAA card and your patience!!! Heads up!!!!! If you're paying for your DMV car registration, please remember: Bring your registration notice. They only accept CASH, CHECK, or VISA and MASTERCARD. They do NOT accept your visa debit bank cards. I received excellent customer service, and I highly recommend this location for friendly service!! I had no issues, whatsoever! I've been a proud AAA member for 40 years, and it's a great investment!! read more

Taylor is awesome. Very quick and simple transaction. This location is very easy and convenient. The inside is immaculately clean. The MVP of my visit was Taylor. Keep up the amazing service. read more

Avoid going here if you want good customer service. Twice I've been there and twice I left thinking "never again". John and his manager both seem like they don't want to work. read more

Alex the manager is phenomenal. Laurie was very personable and professional. I highly recommend this AAA location. It's WAY better than going to the DMV. Parking is great and service is even better. read more

AAA Insurance - Satisfied customer - Auto Insurance Near Me - Laguna Hills, California

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Above and beyond is the only way I know how to describe the service I received at this AAA recently. I had a registration issue I needed help with and found out I can't just go to the DMV to resolve it. I went on a Saturday morning not expecting much. The line was very long by the time it was 7:45 before opening. I was helped right away much to my surprise. Nathan, the representative was willing to call the DMV on behalf of me, and what else I needed to do. I had to return Monday so the rest of the administrative issues can be resolved when the DMV is actually open. The fellow upstairs who assisted me to transition my account from Mid Atlantic region to West region was extremely helpful as well. He went ahead and transferred everything for me and the experience was fuss-free and TOO EASY. It felt too good to be true! I was in and out of there in less than 10 minutes altogether on a Saturday. I returned the following Thursday to take care of the rest of the complicated aspects of DMV blunders. I was overheated from the lack of air conditioning adequately cooling the building. Before I even asked Laura, she had someone bring me cold water to cool off and turned on the fan at her desk to cool me off. I was so touched by the kind gesture. I was able to get all the forms sorted and ready to get it mailed out thanks to Laura. She also called the DMV on behalf of me and advocated for the mistake to get rectified on their end. Somehow they registered my car as out of state even though it was never registered anywhere but in the state of California. Very bizarre. This lead to me being unable to get my personalized plate that I had already ordered that's non refundable. Thanks to Laura, everything was resolved that day. She also made sure I had a spare copy and printed out the forms for me and helped me understand how to fill it out because it was very confusing. I am so glad I have a AAA membership because of all the assistance I was able to receive! I didn't know there are so many services available for members and it was really good to know. Lastly, the building has ample free parking spaces. Pets are NOT allowed so it's good to leave them home. read more

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After being an AAA member for 8 years, I finally learned about the many services they provide to members. In the last two weeks I visited the Laguna Hills AAA for help in getting my vehicle tags and registration AND for help renewing my passport. I wish I had taken advantage of these services before this. Prompt, friendly, competent service. I'll be back read more

AAA Insurance - AAA - Auto Insurance Near Me - Laguna Hills, California

Who used to be a time where I would go to AAA, and get a wonderful amusement park discount. Unfortunately that doesn't seem to be the case during this time. Additionally, I can recall two years ago. Were there used to be bottled waters available, AAA goodies, perhaps plastic water bottles, along time ago they used to be snacks too. Every person I encountered, there was very nice, however, one of the reasons why I went there was because somehow they put me on a automatic year renewal, and I don't want that, and did not request it So when I canceled it, AAA charged me extra money for the non-automatic renewal. Additionally, the day that I signed up for AAA they told me that the policy would be inactive for 24 hours, they used to be a time if I recall correctly that when you pay them the day of and the payment gets processed, your policy would commence. Seems like those days are gone. read more

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I shared my experience in my Yelp review. Feel free to reach out if you wish to discuss.

Marie M. She so cute she help me I completely my insurance very fast I. So happy I completed my insurance with Maria

We worked with Lonny Davis for Home and Auto Insurance. We were with another company previously, and they were about to raise our rates by a significant amount so we started shopping around. Lonny reached out and provided excellent service. He helped us every step of the way. Initially, we were only looking to switch Auto, but ended up choosing to switch home as well. Glad we did and highly recommend working with Lonny! Davis.Lonny@ace.aaa.com read more

This rating is specifically for my daughter's Auto Club Driving School in-car appointment that she recently had with Chris McCanna. We normally have her lessons scheduled with Chris and/or Jim Tuttle at the Mission Viejo AAA branch, but when we were scrolling for our next appointment for the MV branch, many of their appointments were 3 - 4 weeks out. (Closer ones were in Costa Mesa, but we wanted to keep it more local.) After poking around a bit and going back and forth with their system, we were happy to see that there were a batch of appointments that opened up here at the Laguna Hills branch, which included Chris as an instructor. Yay! My daughter really likes Chris as her driving instructor. He's very nice, laid back, and easy to talk to, which makes him very easy to be with. 5-stars to their driving school instructor, Chris McCanna! (And Jim!!) read more

(This is mostly for the regional service over the phone, but is also applicable to the local branch's telephone service.) I'm an existing customer who wanted some price quotes for additional auto insurance policies as I'm shopping for new cars. I called the 1-800 insurance number, only to get directed to their automated system that redirected my call to a live person. That live person said they'd transfer me to the right department, which then sent me right back to the automated system. I did this 4x times before I decided to call the local office, only for the local office to tell me their computer was locked out of my account and they'd transfer me to the appropriate department. I told him I've already been through this rodeo and asked if I'd be transfered me to a live person. He said he's transferring me to the quote department, but it went right back around to the same automated system. This gatekeeping is a huge waste of everyone's time and extremely frustrating. The irony is some VP will probably receive a fat promotion for improving the call times. I will say in person, they have always been great. read more

Very expensive homeowner and auto insurance.im on limited income. I can't afford them.

After being with AAA for over four decades I HATE that AAA forced me to exclude my partner from my auto policy. For decades household members who might drive the car would be prorated based on how often they might drive the car. I can remember my spouse being listed as driving 5% or less and paying accordingly to be on the policy...that I can accept. I HATE your new policy that household members must be fully insured even if they drive the car less than 1%! Shameful greedy rapaciousness... read more

Great job Sarah! My father, (Who is 89 years old) booked a Alaskan cruse through the Laguna Hills AAA office. When he arrived at the office, he had mentioned that 13 of his friends had already booked, so after giving the agent his friend's names, he was excited to be booked with the same itinerary that they had. Unfortunately, there were a few errors with the package. Once the mistake was discovered, I called AAA Laguna Hills to get it fixed and was referred to the supervisor named Sarah. From the very onset of my contact with Sarah she was very apologetic and compassionate regarding the situation. I know Sarah went above and beyond to remedy the situation. It took quite a bit of work on her part to get it right and my dad and I are grateful that his incredible Alaskan cruise turn out to be an absolutely amazing experience. I know when it comes to travel, mistakes can occur and thanks to Sarah's knowledge and professionalism it all worked out. I highly recommend this agency!! read more

Watch out!!! When you become a AAA member, and are over 60, you'll get harassed by their life insurance mailings. Despite opting out, in January, I have received many life insurance mailings which are not so cleverly disguised as "insurance cards enclosed". No! It's more life insurance harassment! Keeps my shredder very busy. You've been warned read more

I love my insurance company they offer a wide range of service and take care of their clients very well. Very responsive and reliable. Thank you. read more

I had a complicated situation. I bought out my car lease and the title to the car was mistakenly sent to a bank with the bank as the owner of my car. I finally got the title signed over to me by the bank and I went to AAA and spoke to Becky. Becky was very helpful and so understanding about my frustration. She told me that I needed to get another signed document from the leasing agency indicating that I purchased the car and the price that I paid. She gave me the DMV form with the DMV number because I would have to deal with the leasing agency located in Texas and she wanted to be sure they knew what document was needed. I was able to get that document filled out and signed within a week and I went back to AAA and saw Becky again. She was then able to finally help me with all of the transfers that I needed to do so that my car is now in my name. Becky and AAA are so awesome! I have done many DMV transactions at AAA and they are so helpful and knowledgeable and the wait time every time I have gone is no more than 10-15 minutes. read more

Wow! Went in to get a transfer and Dana and Kat were most helpful. Amazing customer service, fast and to the point. thank you for making our day better. Would gladly come back. read more

Came into AAA today to skip the dread of the dmv. The front desk agent Sarah was so incredibly sweet, smiley, kind and informative! Service was fast and efficient. Love having AAA! read more

I have to give a special mention to Lonny Davis, he was very helpful in getting through our home owner's insurance and was advocating for us the whole way. Thanks Lonny! If you are looking for great service and a helpful rep contact Lonny, Davis.Lonny@ace.aaa.com read more

Excellent DMV service. Help by the super nice and helpful lady in order to get my vehicle registration issue taken care of and 2025 sticker with no wait time. Thanks.. read more

I am so grateful for the outstanding service I received at AAA Laguna Hills. I just moved from Arizona to California and needed to properly register my car in California. Laura walked me through every step, carefully and clearly. In no time at all, I walked out of the AAA Laguna Hills Office with brand new California license plates, gratitude, and respect for Laura's professionalism and kindness. I'm so glad I'm a AAA Member, and so happy that I visited AAA Laguna Hills. read more

Christine needs to work on professionalism with her customers. I was having a great day and I felt as if she went out of her way to be a mean person. Made my experience horrible and I will avoid this location from now on. I'm upset to write this review because I've never had bad service here, but she really needs to learn to be nicer to people. read more

This review is for the excellent service that I received today from AAA out of Aliso Viejo. A lovely young lady, named PJ, helped me figure out where I was on a map so that I could get help from a technician. I am 70 so this was not an easy task for her, yet she did it with grace and patience, Then, I got a phone call from Joe (or Joseph) the AAA technician, who politely explained that he would be at my location within 10 minutes. When he came, he offered for me to sit in his air-conditioned vehicle while I waited for my son. Fortunately, I didn't need to do that because my son arrived pretty quickly, but it was so nice that he was concerned about me in the heat. He was very professional and polite. I appreciate AAA hiring and training people to quickly and patiently respond to people who are having a car issue. No one is in a good mood when their car is struggling. They often feel unsafe and obviously bummed out. Everyone who helped me from AAA was cheerful and kind, which helped to ameliorate a bad situation. Thank you. Nance Morrissey read more

Ellie Barrera is the best notary I have ever dealt with in this Laguna Hills branch. She is very thorough, very focused on the task at hand and will accommodate every detail you need to properly notarized a document. She even took the extra effort to find me a blue pen (she found 2) per my request to make signature more prominent. 5 star for excellent customer service for both Ellie and Sarah Abdelmaksoud for giving me top rate info on a pending auto registration where Sarah figured out the numbers done January 2025 giving me the roadmap to how to move forward. read more

Well, I thought I'd give these guys another chance, but they failed miserably. I went to renew my AAA membership and was told that I had a balance due to using too many tows. I looked into it and it looks like I got double dinged when a driver showed up, couldn't provide service, I drive a corvette and it needed a flat tow, and they got me for two tows, even though they knew the car. So they gave me the number to call to take care of this, got bounced around and hung up on 6 times! Never got resolved and realized you can get roadside assistance through nearly all auto insurers. Now with state farm at a lower rate and roadside assistance. AAA is still the worst company I have ever delt with. read more

I went in today and was in and out 15 min with 2 registrations paid. Great office. My go to AAA :)

The wait time is similar to the DMV. Average wait time is 30 - 45 minutes. They seem short staff than before. The service given by one of the employees wasn't the best. They looked mad or upset and I asked how they are doing. No response given oh well I guess lol. I was finished with registering a title in 10 minutes. read more

Great staff, knowledgeable and efficient. Able to assist and answer questions quickly and accurately

This review is unrelated to the travel service that AAA provides or insurance services. It deals solely with the issue of battery service and product offering. The towing service that AAA uses in South Orange County is Aliso Viejo towing. Their service quality is quite good. The product, the replacement battery is at the core of my complaint. I had a battery failure in January, 2023. Aliso Viejo towing took care of my problem at that time, and I opted to buy a new AAA replacement battery. Now, 14 months later, this battery has simply given up. Won't hold a charge. Fourteen months is unacceptable in terms of battery life. I spent $177 for this defective battery and should receive compensation for the full value remaining, of the warranty. My advice....dint buy the battery offered by the AAA driver...get one from a reputable auto supply store or mechanic. read more

In all honesty the people are very nice but this AAA company is truly awful. Go ahead and see for yourself. When you need them most you will be let down. One of my family members locked out of their car... no show from AAA. I went to get new plates for my car and they gave me the wrong sticker.. they made me come back, wait in line to fix their screw up. Go ahead you'll see... read more

Had the best experience at this location and I wish I remembered the gentleman's name who helped me because he went above and beyond! I came in for a title transfer/registration for a car. Check in was a breeze, I waited max maybe 5 minutes, and was out without 20 minutes. Honestly 100x better than going to the DMV - we all know the deal there so if you're a AAA member opt for this instead. read more

Purchasing insurance from this branch has been a bad experience. Constantly having to follow-up for updates on finalizing the policy. Price changes (both increases) 2x during the process of finalizing the quote... including once after the policy was already paid in full. Insurance in CA is a bloodbath, but I would shop around before proceeding with this particular branch. AAA is not what it used to be. read more

Came to pay my car registration, operating outdoors for the most part but it was a very quick and efficient system. AAA has always been my go to for as many DMV things as possible and that will not change. read more

There are better Tow Services believe me. I waited over 24 hours for a tow. 1st time the tow truck said it was just over his weight limit (FORD F350 owners I am talking to you) and another tow company was involved. HADLEY TOWING should not be on AAA list of qualified. 3X they cancelled on us and then when I called them directly HADLEY Dispatch said they don't have a medium tow vehicle. WIMPS!!! read more

AAA Insurance - Just the truck. AAA cannot find a tow company to tow this truck. - Auto Insurance Near Me - Laguna Hills, California

I have been a member of AAA for over 26 years for Auto and Home Owners for the last 13 I had renters insurance prior . I think their offices are great/ they are always friendly and it's much easier to go there for services for registration or vacation planing like I did for a cruise years ago and they did great! As for having to pay for membership when insured kind of bites but it's life . I have watched my Auto Insurance premium go up every year even though I have a perfect record as well as my home O Ins . I am still with them and know their strength as a Company I know I don't have to worry about the Company closing like small Ins Companies. CS is always friendly and that's important. read more

Excellent notary service at zLaguna Hills branch. Fast efficient friendly. Always a good experience at this location. read more

The best service and good price. Call AAA. First You will not disappointed. I try aaa and I save thousands dollars for my car and my house insurance. Thanks Jeff B. Help me and very nice. ..... read more