I had a wonderful experience at South County Lexus, especially with Luca. I was honestly pretty anxious going into the process because of a previous negative car-buying experience, and Luca immediately put me at ease. He was patient, knowledgeable, never pushy, and gave me the space to work through all of my options. I ultimately chose an RX 350 Premium Plus and couldn't be happier. Luca and the team worked hard to make the deal work for me, including giving me a great value for my trade. I left feeling confident, excited, and genuinely taken care of. If you're shopping at South County Lexus, I highly recommend asking for Luca! read more

We had an excellent experience at South County Lexus. After checking with several other Lexus dealers, South County Lexus gave us by far the best lease deal and made the entire process very easy. A special thank you to Maryam! She was extremely professional, kind, patient, and genuinely helpful from start to finish. There was no pressure, and she made sure we were comfortable with everything before moving forward. We are very happy with our new Lexus and highly recommend South County Lexus, especially Maryam, to anyone looking for great service and a great deal. read more

I recently bought a used Lexus IS from South County Lexus. Mayram was my sales person and she walked me through the process always communicating each step and helped me post sale when I realized I had left some items in my trade in. Financing was good, I have a lower interest rate than my last car, and my payment or loan term didn't increase even with pre purchased maintenance. Overall I am happy with the sale and very happy with my Lexus! read more

I bought two GX 550s from this dealership, both marked up by $10,000 over MSRP. When one was unfortunately totaled, their response was to try and charge me a $15,000 markup on a replacement. Their business practices are deeply deceptive. Furthermore, it has been five months since I canceled the coverages on the totaled vehicle, and they are withholding my $8,000 refund check. There is zero follow-up and zero accountability; they are masters of deflection. On top of that, they failed to handle my out-of-state registration and taxes. When I went to the Arizona MVD (ADOT), I had to pay out of pocket because this dealership never sent the paperwork. I have sent numerous emails and left multiple voicemails with no response. As someone who has purchased many luxury vehicles across various OEMs, this is hands-down the worst experience I have ever had. I ended up buying another new Lexus in Colorado, and the seamless experience there completely highlighted how shady this dealership truly is. Avoid them at all costs. Furthermore, the recommendation to reach out to Jeff Nicols, the Sales Manager, proves to be entirely ineffective. Mr Nicols consistently fails to answer phone calls; in addition, the telephone number 949-347-3500 does not actually connect to him. Instead, it directs the caller to Sean Davisson, another member of the South County Lexus team, who similarly disregards incoming calls, voicemails, and emails. Consequently, attempting to contact either individual via this number is unlikely to yield any response or remediation. read more

They used to be transparent about jobs that needed to be done, but on my last visit it's not like that anymore. I feel that they just want get as much money as possible:-( read more

Purchasing a new car can be a strange mix of emotions, from excitement over the new set of wheels, to anxiety over so many issues involving the cost - did I get the best price, did the dealer upcharge me for accessories I really didn't need, did the dealer add in fees and costs that they didn't need to? But based on my experience at SCL, all those anxieties can be set aside, and you can enter here confident that you will be treated as a valued customer, and not as a mark to be taken advantage of. This was my first time buying any car long-distance, let alone a new luxury car. But the NX hybrid was in short supply, and we wanted specific interior/exterior colors. Calling around to multiple Lexus dealers became our only option. From our home in Roseville, we were connected to Santiago Gutierrez, a great guy and a truly helpful and honest salesman. From our very first contact to the delivery of our new NX hybrid several weeks ago, Santiago has been a pleasure to deal with. Santiago was always available and eager to help, providing knowledgeable answers to any of my questions. I have purchased many new cars over the years, but working with Santiago and South County Lexus ranked among the very best of car-buying experiences. Santiago continues to check in on us even after the new car delivery, asking how we're enjoying the car and whether we have any questions for him. We can't go to SCL for service, though I wish we could. Hopefully, our nearest Lexus dealer will be available for service when we need it. Whether our nearby dealer meets SCL's high standards is yet to be determined, but we hope so. I can 100% recommend SCL, and be sure to ask for Santiago. read more

I took my car in for an oil change and they asked me who did your last oil change? SCLexus put two extra quarts in my car. This can ruin your engine per the mechanic. . I called SCL twice and no call back yet and it's been over two weeks. I would not recommend this place. I've noticed several comments on Nextdoor about their services read more

The "Valued Guest" Routine Vanishes the Moment the Ink Dries Buying my Lexus ES from South County Lexus started on a positive note, but the post-sale experience revealed a classic churn-and-burn operation where customer service ends the second the contract is signed. During the purchase, my salesperson Julian was pleasant and introduced another salesperson, Luca, as his backup whenever he was unavailable. The car was supposed to be delivered the next day, but it was delayed until very late in the evening. Given the delay, I expressed my frustration and arranged to pick it up the following day instead. To make amends, Luca apologized and offered a complimentary full tank of gas to compensate for the inconvenience. When I picked up the vehicle, Julian explicitly confirmed the arrangement, telling me to just bring the car back in whenever I was ready for that one-time fill-up. A week later, Julian sent a text checking in: "I'm here if you need anything! It's important to me that you feel like value guests." Taking him up on that offer, I texted both Julian and Luca to coordinate the fill-up. The result? Complete radio silence. Neither of them bothered to respond, leaving me ignored for over four days. It is not about the cost of a tank of gas; it is about basic integrity. If your business model is purely transactional, don't make goodwill promises you never intend to honor, and don't send disingenuous, automated-sounding texts pretending to care about customer satisfaction. This experience made it very clear where not to go when it is time for our next Lexus. read more

I had a great experience at Lexus of Mission Viejo. From the moment I arrived, the level of customer service was exceptional. The entire team treated me with the same attention to detail and hospitality you would expect at the Ritz-Carlton. They made the service process seamless, kept me informed every step of the way, and truly made me feel valued as a customer. Because of this experience, I will definitely continue servicing my vehicle here and will be purchasing Lexus vehicles in the future. Thank you to everyone at Lexus of Mission Viejo for setting such a high standard for customer care. Five stars all the way! read more

I liked this place so much that a couple weeks after I leased my Lexus a came back and traded my daughter's car in for a purchase. Fair, friendly and customer-centric are the adjectives I'd use to describe my interactions! Zoe was my sales person and Zel was the finance guy and they were both absolutely amazing! South County Lexus should make them part of the actual brand! Zoe was great to work with! Very tentative and full of information. I'm pretty sure I'll make all my purchases at this dealership as long as these two are around. By the way- they have great bathrooms and the hot drink machine is amazing! Thank you for not 1, but 2 great vehicles in less than a month! Out of 5 stars I give both transactions a 6! read more

South County Lexus - BMW purchase X3 - Auto Parts & Supplies Near Me - Mission Viejo, California

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I am now on my second car from South County Lexus in Mission Viejo. I love the sales people... Everyone is so nice and welcoming. Every time I go to their service center I get In-N-Out as quickly as possible. They also hold adoption events and help local rescues and I love that. read more

South County Lexus - Adoption event at South County Lexus - Auto Parts & Supplies Near Me - Mission Viejo, California

Maryam Goudarzi provided excellent customer service with a recent purchase of a used Lexus. She moved swiftly and smoothly through any obstacles to arrange a test drive, finance, and trade-in options. I highly recommend Mayam at South County Lexus for you next automobile purchase. read more

I found a used 2010 LEXUS ES 350 online. While online I selected the "Get Today's Price" button (pic attached). After viewing the CarFax, I contacted the dealership. I am posting the screenshots of the communication between myself, Chris, and Kate (I believe she was the last person to text me). They are both listed on the dealership's website as Guest Experience Sales Staff. Insinuating that the customer is an uneducated buyer, not wise with their money, and pulling the "This is Mission Viejo" card so you should be able to/willing to pay the price we say is insulting, elitist, and not a place that deserves my business. My budget was $12K which doesn't seem like it's enough to warrant the respect of this dealership. read more

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Wonderful experience at South County Lexus. Julian A. worked so hard to get me into a vehicle I loved. I have been known to be a tough cookie, but I have no complaints with my experience here. Julian worked overtime for me and I would recommend working with him specifically. Thank you to all the staff at South County Lexus! read more

I rarely write reviews, but this experience left me too frustrated to stay quiet. From the beginning, everything felt disorganized- sales, finance and service center. The process of purchasing the used car was chaotic, and it quickly became clear that customer service is not a priority. After the purchase, I had to repeatedly follow up about basic administrative issues, including not receiving my physical license plates in a timely manner (check to make sure your vehicle has a rear AND front license plate prior to purchase so it is street legal!) and ongoing confusion surrounding the title transfer for my trade-in vehicle, as well as the finance department contacting me wanting me to get answers from my bank about my car loan (although everything had been done on my end already and shown as active through my bank). Communication was poor, and I often felt like I was chasing down answers that should have been proactively provided. Not long after driving the car off the lot, I started hearing a knocking sound whenever I went over bumps. Concerned, I took the vehicle to another shop to have it checked (closer to my home as I live approx 2 hours from this dealership). I was told there were loose bolts that needed to be tightened -- something that absolutely should have been caught during inspection before the car was sold. Even more concerning, the rear brakes were in terrible condition. The brake pads were worn down to just 2-3 mm, and the rotors were so damaged they could not simply be resurfaced -- they needed to be replaced. This is not minor wear and tear; this is basic safety. Selling a vehicle in that condition is unacceptable. The dealership did not provide me with their center's service records on the car (after repeated requests) but told me over the phone that they "checked the records and the brake pads were documented at 6mm." Buying a car is a major investment. Customers deserve transparency, organization, and -- at the very least -- a safe vehicle. My experience was stressful, disappointing, and frankly infuriating. I hope this dealership takes a hard look at its processes and starts treating used car customers with the same care and accountability they expect in return. No need for the company to reply to this telling me to contact them as I see done for other reviews. Over the course of one month, I tried repeatedly to get a resolution for these issues, both through the sales and service department. The case is now being elevated to small claims court as I would expect a Lexus Dealership could easily have chosen to do the right thing in this situation. I would encourage other clients with similar issues to do the same. To save you some time, the legal entity name is MVVT Motors, LLC, DBA South County Lexus Mission Viejo. read more

I couldn't ask for a better experience at a dealership. From the moment we walked onto the lot, we were given the red carpet treatment (literally!) Dave and Chris worked hard hard to get us in our new LC 500. We had a fantastic experience from beginning to end. Everyone on the Lexus team was helpful, accommodating, and made us feel like we were part of the Lexus family. There isn't any doubt, South County Lexus is the dealership that we will go to for our next vehicle. read more

South County Lexus - Auto Parts & Supplies Near Me - Mission Viejo, California

I had an amazing experience at South County Mission Viejo Lexus--five stars, no question. My service manager, RGD, was honestly the highlight. From the moment I walked in, he was warm, sharp, and actually listened. No upselling, no fluff--just straight-up helpful. He took care of a recall and front passenger seat issue on my RX before it became a headache, explained everything clearly, and even squeezed me in same-day when I was tight on time. The whole team felt polished, but RGD made it personal--like he cared about my car as much as I do. If you're near Mission Viejo, ask for him. You won't regret it. read more

South County Lexus - She's a beauty (RX 450h F Sport all wheel drive, blacked out) - Auto Parts & Supplies Near Me - Mission Viejo, California

I decided to finally drop by the Lexus dealership in person about a month ago after eyeing some of the models online for a while, and I left leasing a new ES350 and trading it in for my Mazda. Initially I didn't plan on leaving with a new car that day, but I am so happy with the new car I absolutely love it! I am so glad everything worked out the way that it did. I will also mention that everyone who assisted me at the dealership was extremely kind, friendly, patient, and transparent with information, especially sales reps Akram & Mina in particular who helped me find the right car as a first time leesee, and Armindo in the finance department who made the financing process clear and easy to understand. I also appreciated the helpful communication from the services department. I would definitely recommend this dealership to anyone looking to buy or lease a Lexus. :) read more

South County Lexus - Auto Parts & Supplies Near Me - Mission Viejo, California

Unfortunately, we did not have a positive experience working with Daryush at South County Lexus Mission Viejo. While the first part of finding the car and working through the details went fine, we had to go out of town the week the car arrived on the lot. We were not available until the following weekend. Two days prior to that weekend, Daryush said we had until Sat for a deal to our expire and asked when we were coming in. Ok, no problem. We had planned to come in that Saturday but my husband had a question about leasing factors. So we asked that question after thanking Daryush for reaching out. We had every intention of purchasing the car and we were very much looking forward to it. Daryush snapped at us, texting us that he shouldn't be asked to predict leasing factors and abruptly telling us that the deal is off! He pulled the rug out from under us for simply asking a question. Apparently, as the customer you're not allowed to ask very many questions here. We were appalled that a Lexus sales member would treat us so poorly and quite honestly, it was pretty unsettling. I would expect a higher standard of customer experience given this is Lexus. Unfortunately, I cannot recommend this business. read more

I have started taking my Car for service to the Toyota dealership which is much closer to my House They do a great job and listen to me I just bought a Toyota and saved money Goodbye Lexus read more

I bought the Lexus at dealer and sometimes go for service. Expensive for regular maintenance, go if they have coupons or specials. I like the detailed inspection but the estimate of 18,000 to make all the recommended repairs is ridiculous! read more

I accidentally left my backpack in my mother's loaner car when she returned it after service was complete. I contacted them shortly after. The lag in response time was notable. By the time they got back with me another customer was using the loaner car. I did eventually get my backpack back but this was most definitely not Lexus-tier service. But turns out this was just a fluke. I recently came to South County Lexus to look at cares for fun, no intent to buy at all, and I was upfront about it. They still offered to let me test drive a 2026 Lexus ES 350e before I could even ask. I happily accepted. It was a very nice car, velvety smooth and shockingly quiet. The staff was respectful and didn't pressure me to buy. read more

Highly recommend you make any and all Lexus purchases specifically through Julian A. He gets you a fair deal, works with extreme transparency and honesty, and is a very reliable and trustworthy man. He helped us pick the perfect SUV for my wife and we compared at regional and other dealerships, including Lexus and could not find anyone of his caliber. read more

Excellent experience buying a dream car for my mom today - the manager was very reasonable and the sales rep and finance manager worked hard to make the deal happen. It did take a little while since it was a busy Saturday, but it was worth it in the end. Thank you all! read more

Do not purchase a vehicle from this place if you want their help if you're tired goes flat. About a month after I bought a brand new car from them my tire went out. I went back to the Lexus dealership and I went to the service department and I told them my tire was flat and they told me they could not fix the flat tire for liability reasons. What a joke. The car comes with a warranty and yet they won't help you when your tire goes flat. I'm a senior and I wish I could figure out how to fix it myself, but that's why I bought a new car they should be embarrassed. read more

I purchased a 2021 Lexus ES250 AWD on March, 2025. Within a week, I began experiencing multiple issues. I reported vibrations from the front wheels, which were diagnosed as internal wheel-bearing failure. After replacement, the issue was resolved. I requested spark-plug replacement, as they should have been changed before the sale according to the 60,000-mile maintenance schedule. Throughout March and April, I made three separate visits to South County Lexus because the driver's seat would not return to its programmed position. A case was opened with Lexus engineering. By June 23, it was determined that the programmed position was stopping the seat to avoid contact with rear passengers' legs--an explanation that took months to identify. On June, I discovered the engine oil level was above the maximum mark. The dealership confirmed the issue and drained the excess oil. During this visit, I also questioned a high-pitched transmission noise (which still occurs intermittently after 15,000 miles) and water inside the right headlight after the first wash. I was told the headlight issue was not covered under warranty and that replacing would cost $4,071.70. Technicians also found leaking ball joints, which were replaced. However, the lost oil was not replenished in the transmission, raising concerns about future wear. In the following month, I noticed a clicking sound when pulling away from a stop, steering vibration, the vehicle pulling to the right, and uneven wear on the outer edges of the front tires. After inspection, issues were found on both sides, and the axle shaft, axle seal, nut, and hub were replaced. Most recently, the brake fluid level has been dropping, accompanied by a high-pitched noise and noticeable vibration when applying the brakes. They recommended to replace it, but it's outside the warranty coverage. Overall, my experience with this vehicle and the repeated service visits has been frustrating, time-consuming, and far below the reliability and service standards I expected from Lexus. For sure, this vehicle didn't undergo the required inspection before being made available to the market. read more

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My friend recently got a great deal at South County Lexus, so he referred his salesman Luca to me. My current lease of a RX 350 was coming to an end and I really wanted a different color one. It only took 1week from I first reached out to Luca for negotiation process til we picked up our new beauty. We communicated through texting, and Luca replied promptly. They really offered me a great trade-in value! The finace and paperwork part was easy. Highly recommend them. read more

South County Lexus - My new baby! picture sent by my salesperson. - Auto Parts & Supplies Near Me - Mission Viejo, California

I left a negative review recently. I think the review is well deserved. I got a reply back on Yelp to call back to " work " the issues reported. Do not bother. Responses seem to be machine generated with NO real intention. No calls back ever received. read more

Fantastic experience buying a car here! I didn't have to play games, they were very transparent, gave me a great deal, but Chris Ward was the main reason why I bought here. From the first time I spoke with him, he worked super hard to earn my business and deserves high praise. I've worked with many of the best salespeople in luxury retail at Neiman Marcus and this guy is a superstar. I would definitely come back to buy my next Lexus through Chris Ward, so be sure to ask for him. read more

South County Lexus - 2026 Lexus RX350h Iridium - Auto Parts & Supplies Near Me - Mission Viejo, California

Luca responded to my online inquiry on a Sunday and we did most negotiating over text . At one point I decided to wait to trade in my 2021 ux!! But he was kind and persistent and worked to make sure I had the best deal!!! He is a very ambitious young man and awesome to work with . Andrew the fleet manager was awesome with delivery of my car and the entire team so nice !!! They helped with all the bells and whistles when I came back day 2 because I couldn't get tue cruise control to work( my error) I can honestly say, I have never had a better car buying experience read more

South County Lexus - 2925 Lexus RX 350h - Auto Parts & Supplies Near Me - Mission Viejo, California

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Had an Absolutely Great Experience with our visit. Our salesperson Christopher Ward was nothing short of incredible. He immediately flagged us down and attended to us was very helpful with questions worked with us and overall was a complete stand up guy. He made the car buying experience exactly what it should be. Thank You Chris Thank You South County Lexus - Kenny & Jenny read more

If you're looking for a new Lexus, I highly recommend South County Lexus of Mission Viejo. We were greeted not pressured. Everyone is friendly. I worked directly with Zoe and she was AMAZING. Every question I had she had the answer. Every part of the process she walked me through with a smile and a sincere attitude. I ended up leasing an RX and I couldn't be happier. Please do yourself a favor and visit Zoe. You won't regret it! read more

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Excellent customer service and team! Shout out to Kate for help and assistance definitely recommend her for your assistance on your vehicle search! read more

had an extremely frustrating experience with this dealership. I was going back and forth with a saleswoman for days about a specific car. We set up an appointment, she sent photos, and confirmed price & details. Based on that communication, I drove an hour and a half to see it in person. When I arrived, I was casually told the car had been sold the night before. No heads-up. No message. Nothing. I rearranged my schedule and spent three hours driving for absolutely no reason. How does a dealership not know or not bother to tell a customer that the vehicle they've been actively discussing is no longer available? This was incredibly unprofessional and unorganized, they are incompetent and inconsiderate!! I would strongly caution anyone thinking about buying here to double-check everything and be prepared for poor follow-through. Personally, I would not recommend buying from these people. read more

I'd be very cautious dealing with these people. Went in to look at some cars and Dariush came off very friendly and we had a good conversation on the lot. He said he'd send me some options and came across trustworthy. Then he emails me 2 options for a TX which were marked up higher than offers Lexus has publicly posted on their website as special offers. The worst part is that he was offering me a lesser trim level for a higher cost. When I asked him about it, he had the typical salesperson "feigned ignorance". Once I stated my bottom line terms, he tells me that's a win-lose situation. Talk about hypocrisy. Stay away from this place. read more

Hassan went above and beyond. I went in to the dealer for some additional packages for my car. I was handled in a proper and timely manner with all my Questions answered. Along the process Hassan made sure to keep me up to date. I would highly recommend coming here the team was helpful and the service advisor was outstanding! read more

Worked with Larry and Zoe to trade in two cars and buy a new TX. We were very happy with the experience. We went to BMW a year earlier and were stuck at the dealership for hours trying to get through paperwork but at Lexus- Larry and Zoe were able to do everything remotely through email and even dropped off the cars and drove away with our other cars. Everything was fast and efficient. read more

I encourage anyone interested in a Lexus to visit South County Lexus. We shopped around for an RX at our local dealers (Cerritos, El Monte and Torrance) and no one had decent inventory and it felt like we had to pay for a car we haven't seen without any negotiation (their excuse was "everyone is buying the RX"). I browsed online a bit further out and came across South Bay. I inquired if their online inventory was accurate and within minutes Govi and Auggie contacted me, confirming they had the vehicle I inquired. Govi was able to assist me over the phone (before we drove with our kiddos) and saved us sooo much time with in person negotiations. Their customer service is immaculate! We had positive interactions with Govi and Auggie in person. Their management and finance were pleasant to collaborate with. We 1,000% recommend this dealer, would definitely come back (when it's time :) ) Anyone looking into visiting this dealer ask for Govi, he goes above and beyond! read more

These people are despicable. I've leased 2 cars from them over the past 6 years and it was always an unpleasant experience. On top of that, their service is insanely overpriced. But this last visit was incredible. I went to look at cars and ended up deciding I wanted to buy out my lease. They said, "we can do that for you right here" and presented me with the document. There was a $1K lease buyout fee. I told them I didn't like that and I would wait another month until the end of my lease to buy it out. They tried to pressure me into paying it. I resisted. Well guess what, I went right to Lexus financial to buy out the lease and there's no $1K buyout fee. In summary, these lowlifes tried to rip me off a thousand bucks. read more

Evan Frykman in the service department is exceptional. My husband only trusts going to Evan whenever he brings his car to the dealership. Evan is honest, personable, and easy to work with. He provides options and available solutions without being pushy or trying to upsell. We only go to Evan for any service department needs and will continue to do so. Highly recommend! read more