Great spot to get DMV services, travel services, and anything else you need. The employees are funny and helpful. Brittany helped me with DMV services, she was super patient and attentive. Give her a raise! The office is large, ample and clean. Plenty of parking and access to public transportation. I arrived here just before 9am on a Saturday and the wait was minimal, though there was a short line. Definitely recommend to become a member to have access to the resources at AAA. Worth it. A+ recommend. read more

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I was looking for nearest AAA office for my DMV business and found this in downtown LA. At first I was a bit intimidated to come because LA is very bad for parking. After reading some reviews, found out they have big parking lot so decided to come here. As it was mentioned, they do have a big parking lot. As I walked in there was about 4 people in front of me and they moved pretty quickly. After waiting in line for like 5-10 minutes, my transaction was done by the receptionist. They have a big office and a lot of seating area. I also see a lot of people waiting so ymmv on what you need. read more

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I just want to shout out. I think his name is Rashad. He is a young black gentleman who has saved me twice now. And he did the other day on the freeway, and I was just super grateful and never thought how much these guys actually risk their lives to be captain. Save a ho for girls like me. And I will say it was dark like these guys need like a light up jacket or something because I was already tripping on the side of the road in my car and with this dude put gas in my car so gracefully and it's something he did not have to do. Also, Jared was also a doll and put air in my tire and then towed it to discount tire. I hope these guys get a raise and I wish them all the health and the wealth and I'm very grateful for this company. C&d towing read more

Came here to the classic AAA on Figueroa the day before 4th of July and a few minutes outside of downtown L.A. to inquire about some basic travel packages, as well as to pay the registration on the car this year. Its hot here in LA now, especially the downtown region, and the AC in here was a welcome relief and was blowing nicely. That alone made this trip and choice of location worthwhile. The entire staff came off as extremely knowledgeable and kind, particularly Patricia Ford who took a great deal of time and showed a lot of patience with me with regards to my travel inquiries. and while the dollar amount that she came back with for the quote is definitely north of what I had intended to spend, I still gave her the green light and told her to put together the best package she could. Should hear something soon from her, and all in all a great trip to the AAA location downtown. Fun fact: this location in particular is the oldest in the country dating back to 1902. In addition, when you drive in, you will pass a tree with roots that will dwarf your vehicle that actually has been here well before the AAA building itself was built! read more

AAA Insurance - Traveling overseas soon? Go ask for CSA customer service All Star Patricia Ford for all your travel needs! - Travel Services Near Me - Los Angeles, California

1 minute read: I needed a smog check, to renew our car's yearly sticker, so yesterday 05/03/2024, I called Triple AAA. They confirmed they could do it with no appointment required. So there it is. I went there, no waiting and before you could shake a stick, they were done. This facility's architecture is refreshingly beautiful. If you never been there and if you are close by, go check it out. Thanks. read more

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Today the battery that I bought less than a year ago died on me. I had the battery jumped start or got it charged by my mechanic 4 times and still died. Called AAA and Jose came out but wanted to charged me to change the plugs of the battery but even like that he said that the battery passed (with his machine) and would not change it. SHAME on the AAA for cheating customers and selling other services that would not change the outcome. Battery dead and proven by my mechanic but refused to change it. My mechanic went to get the machine and put it on the battery to prove that the battery was gone and Jose (AAA worker) got upset and left leaving me with NO BATTERY AND IT IS STILL UNDER AAA INSURANCE. read more

AAA Insurance - AAA battery that needed replacement - Travel Services Near Me - Los Angeles, California

I read the reviews and decided to see for myself. The customer service was pleasant and helpful but all three of your representatives cannot be 50+ years old. There should be at least one younger worker who can alleviate the longer wait times. It took over 50 min yet quoted 22 min and when I arrived there weren't more than 10 people in the waiting room. Overall pleased that I didn't have to go to the DMV.. but maybe have one or two younger and faster employees to help deal with the long lines and wait time. read more

Nabbed a couple of physical maps for an upcoming road trip. For free!!! Just got my membership card scanned. Highly recommend a pit stop here for the historic sights and the free goodies. read more

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beware of being taken advantage of: don't ask if you need renters insurance or not. not about this. sold as a way to save money by bundling. in truth, you don't. watch out for aaa's manny delgado. doesn't call you back nor answer emails as you attempt to cancel. jams the policy through without your signature even. tried to cancel on 3rd after he took the money on the first. finally made headway on 15th. now i may get a refund in two weeks from the 18th. beware of scammers at aaa. don't get the same story with the next rep. working to get out altogether. not good. d- read more

Catalytic converter stolen. Took 31/2 hours for AAA to tow it 3 miles for repair. The five AAA employees were rude and kept assuring me "the tow is on it's way, be there soon, even insisting the truck was at my home waiting for me!" As a crime victim, I was also victimized by AAA. read more

Best AAA experience ever. Sweet, friendly service, gorgeous building. I was not expecting such a pleasant experience.

AAA is outdated. The worst ever.... annoying on the phone customer service. Every time you call, your rate goes up. People of California are being jacked by the insurance companies. They use every stupid reason as an excuse to increase your rate You say I am 5 feet tall they will say you are under average height ... you say you are 6.5 they will say you have above average height... No mater what they will end up increasing your rate... read more

I always wonder why they take toooooooooooo long to call you other window !! There are a lot of workers doing nothing just walking around and taking breaks !! read more

Brittany was really helpful! I was gifted a vehicle and was transferring title and getting the vehicle insured. Brittany assisted with the title transfer. It has been a long time without filling out those paperwork's and she helped every step at a time. Very sweet and kind. Will definitely be going back there in the future. read more

I went in there on a Monday at 11 and immediately was dealt with attitude by the security guards for no reason they are acting like valet kicking people out when it was full not AAA quality these people. all I needed to do was go in there for 10- 15 minutes tops and they still had a fit threatening a Tow Truck horrible read more

******WORSE***** Rude no one working. Worse customer service EVER!! If you need to get things done go elsewhere. However if you want a place to sit and waste time. It's the place the chairs are ok..,,0 read more

This review is purely for the DMV services it has nothing to do with insurance. Parking was ample and quick when I arrived, literally no issues. The architecture inside is beautiful. From the beginning, I was checked in and the flow from start to finish was smooth. Russ in the dmv department was extremely friendly and positive. Within about 15-20mins I was out and left the facility. Definitely a pleasant and amazing experience. read more

AAA Insurance - Inside - Travel Services Near Me - Los Angeles, California

Absolutely the worst customer service called to get info about why my policy is suddenly $5000 a yr for car insurance and I was placed on hold multiple times sent to different departments with still zero information as to why. I was told yeah some people just have different rates like duh junior I'm wondering why the sudden increase considering I have zero accidents and a great driver but roger that genius lol!!! The common sense aspect never crossed my mind thank you for the clarification. I called back because I was placed on hold for an additional 30 mins and no one ever came back to the line lol of course I then called back hoping to talk to a human who hopefully has common sense but was told sorry about Jay and placed on hold yet again!!! Omg the frustration So if u start asking questions you're completely ignored yet here take my money every month as long as I don't ask any questions America!!! Wow read more

I went in for DMV services. I received quick, professional services from Deserie. The facility was clean and well organized

After COVID, AAA opens before DMV officially opens. Convenient Saturday hours are great for basic DMV Registration related services for members only. I have had their service for many years and has been a lifesaver for a free tow when my car broke down. They have unlocked my car, my brothers car when I was with him, jump started my cars when the battery was bad and years ago I was with my friend we ran out of gas, they brought gas to us. They also have Insurance services and travel services here as well. This location has smog inspection and great parking. Highly recommend their membership and services. read more

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Resolved issues, fixed the mistreatment. Everything worked out. Issues were addressed.

I tried calling to enquire about booking a smog test and it's just a continuous automated system. No human on the other end. What a bunch of BS.... read more

This place was an absolute nightmare to deal with. I recently purchased my dream car and they took over half the fun out of it! My family has been AAA members since the 70s and so far, this has been the worst experience. I called to have a vehicle added onto my policy. This should have been one phone call and done. Nope! I ended up having to call them about 5 times, email back and forth with the agent over a period of about a week, and even had to leave a message with a so called supervisor who never even returned my phone call! Every time I called to speak with someone, I was told a different story. Zero consistency! I am still waiting to receive documents in the mail. Would not recommend this AAA location. read more

We love our local AAA! Fast service, helpful, clean building and sorry DMV so much faster than having to deal with going there. While AAA offers your standard towing services, they offer assistance with life and car insurance, travel, DMV services and so much more. Been a member most of my adult life and will say it's well worth it if you joined too! read more

The Adams & Fig Office of AAA has evolved into a poor image of what it used to be & what other AAA offices are. I get better service & more accurate answers by simply calling the numbers provided on my card. The Adams & Fig Office never bounced back from covid protocols- customer service is lacking, staff gives the wrong answers or no answer, and often are rude. I avoid going to this location, as it adds little value & poorly represents what is so good about AAA... read more

I've been a member for many years. I've always found AAA service representatives to be professional and helpful--until recently. I called for AAA's battery service and waited for the driver, who got lost. When he arrived, he was unable to answer questions and spent more time making phone calls than working on my car. I had to stand in 104-degree heat and wait for this joker to install a simple battery. I asked if he would be able to test the battery and see if it was charging. He said he didn't know how because he was new. The new battery wouldn't connect with my old cables, so to force it, he started pounding on it with a hammer. I stopped him and told him I'd finish the job myself. I had to buy a new battery cable and complete the installation the next day. I'm sure most AAA people are excellent, at least that's been my experience. AAA: Do a better job of screening your new employees. read more

awful service , no one works on this place, 20 min waiting, 10 employees walking and talking and no one getting called, better go to the dmv, it will be faster read more

Today I went to the AAA office on figure, to get some information about my homeowner's insurance. I spoke with a employee by the name Julianna Vargas. Ms. Vargas was very rude, dismissive and downright didn't know her job. And when I asked to speak with someone that was more educated on homeowner's insurance, she got rude and disrespectful and walked away when I asked her her name because I was going to report her to her supervisor she told me to get out her face and that she wasn't giving me anything. I wouldn't recommend anyone coming to this AAA building to deal with homeowners insurance or any type of insurance with employees that treat their customers in this manner read more

I came to get an international drivers license, the process took about 20 minutes very fast , worker was friendly.

NOTARY SERVICE REVIEW An absolutely beautiful building that resembles a museum rather than a AAA office. The service here is excellent and efficient; I was to take an Uber from the DTLA courthouse to this office and back in less than an hour. Check in is quick and the notary service was perfection. Notarizing legal documents is a sensitive and important process. I was pleased to have this process performed quickly and error free in such a convenient location. Recommended! read more

Definitely NOT your grandmother's emergency road service anymore! I swear, I'm seriously considering cancelling my 49-year membership. My car broke down on the way home from an errand on Saturday, September 4th, 2021. I'm not tech-savvy, but managed to call AAA on my (older) android smartphone. I wanted a tow home, so I could call Tuesday morning and be towed to my mechanic, after the long holiday weekend. Catering to a younger generation with urging 'app' usage by a virtual assistant, is NOT acceptable to an older generation. It practically takes an act of congress now, to speak with an operator! I detest this stuff, because it doesn't take into account your phone battery is dying and you're not tech-savvy, while waiting for a live person! WELL . . . what ensued next, was beyond nightmarish! I swear to God, you can't make this stuff up! I was told on my first call that a flatbed truck (which my older car needs) would get to me in roughly 30 minutes. I'd placed the call at 1:10pm. Now, it's AFTER 2:00 and I call again, inquiring about my lift. I'm told the first company "cancelled" my order, because I was out of range for them. It's blistering 100 degree weather, and I'm in my early 70's, with a body that's subject to overheating, which is a real health concern. I'm now told by the AAA operator, that a truck would be arriving to tow me "soon." When I inquired what "soon" meant and kept pressing this operator, I was assured the driver's ETA would be around 2:50pm. Once again, NOBODY ever came to my aid. A man (retired cop) living on the street where I was stranded, allowed me to sit inside his house, and we gave the AAA person HIS phone #, for when (more like "if") the truck arrived. IT NEVER CAME. This kind man called AAA again on my behalf, and was told a truck would be there to take me home at 4:26pm. I'd already waited in blistering heat, I was feeling a bit faint, had animals at home that needed me, and at this point, I'm so frustrated I wanted to break down and cry~ except I was too enraged to do so. Finally, this nice man (Juan) said, I'll drive you home! I left my car with a note on the windshield, to please not to ticket or tow. Incidentally, AAA won't tow an unattended vehicle. I begged em to let me hide the key on the car, so a driver could hook it up to his truck and bring it to my house, but no deal. "It's against company policy," I was told. I left with this generous fellow Juan, hoping my car would be safe on a public street over the weekend. Now, comes Tuesday morning. Once again, I phone AAA and ask that a flatbed truck be dispatched to my home, so we could pick up my car (only 8 minutes away) and take it to my mechanic for repair. I even spoke to the manager, pleading for him to make an exception, as it's 7 in the morning, I had already called 19 different cab services, and the ONLY one that answered and took my request, called me back and said, "sorry, you're out of our range." This was Pasadena Cab Company! I'm in Altadena, which is slightly north of downtown Pasadena! Triple A USED TO BE a solid, reliable and respectable emergency roadside service. I've urged many people to get covered by them for roadside assistance~ but they've radically deteriorated. I think the problem is, they no longer have their own fleet of trucks. They farm out the work to independent companies, who aren't very reliable, and leave ya hanging in 100 degree heat, because you're "out of their range!" At the same time, AAA doesn't bother to let ya know they've located a different company to help you out of your predicament! First, how DARE AAA be so careless as to give your request for service to a company who "isn't in range" of where you're stranded~ and second, how DARE they risk a senior's health and well being, by making her wait over 3 HOURS for roadside assistance! BTW, a flatbed tow truck FINALLY arrived, called the kind neighbor who'd given me a lift home, and by then it was after 4:30pm. Shame on you, Triple A!!! You're gonna have to compensate me BIG time for this disaster! read more

So not sure who exactly I spoke to just a moment ago, she seems to be having a not so great day because the system was down but I just want to remind staff that customer service is key.. normally I get treated very nicely, but today I was treated quite different.. short responses, not a friendly attitude, and lack of manners due to an issue I had nothing to do with. read more

I'm left speechless. Called to get a quote, guy had no effort, very blunt, I wasn't able to understand what he was saying repeated aggressively. When I was done getting my quote I was just thanking him for his help and before I was done he didn't even say anything and hung up on me mid sentence. Im really in disbelief how they think it's fine to do this to potential new customers. Shocked read more

I worked with Katherine Pena, and she was awesome! She really helped us find a home insurance claim that other AAAs said wouldn't apply and she worked with us tirelessly. Thank you Katherine for going above and beyond! read more

Great location. The architecture has an old mission feel to it. This is the AAA HQ and it is an absolutely building. The tile works are gorgeous. It is a large office. Pro tip - you can pay for your DMV registration renewal here instead of going to the DMV. That only is worth the membership fee. I hate going to the DMV. - AAA office only accept cash or check for all DMV transactions. - All other AAA transaction, they accept cash, check, credit card read more

I've been with AAA for a few years now, and I also have renters insurance. Plus, I've been a member of around 9 years. I signed up for autopay when I applied for my insurance package, but they decided to change the autopay card for another credit card that used when I forgot I had autopay on my original card. Basically, they were trying to receive double pay for the month, so I decided to go into the office. While talking with an agent, he told me that he had the right to change out my card and add the new one without my consent. I showed him case law to where the insurance companies continue for 3 straight months and then decided to delete both of my sources of payment in which raised my monthly fees by $60 read more

I called three times to the insurance to ask a simple question and when someone answers they click immediately without say nothing

It's renewal time at AAA and we decided to see where our membership dues go locally. We were already on our way home to Pasadena traveling the 110 carpool and decided to make a pitstop near USC at the former headquarters for AAA; the main headquarters is now in Costa Mesa. Walking in is like visiting the old Los Angeles over again, with its ornate ceiling, tiled floors, and historical artifacts from AAA decades ago. The lines move just as fast as any other AAA and you end up sitting in those 1980's cloth & steel chairs, until an employee calls your name. We were able to pay by credit card for membership, but there are signs posted everywhere that anything DMV related needs to be cash or check; I get the feeling the DMV does not trust anyone... At the rear of the parking lot, there is a vehicle test building and I guess you can bring your car in for speedometer testing and other gauge related testing. The whole area feels safe and well protected, in light of recent incidents near USC and the potential of erratic motorists coming through. Guards are posted both at the vehicle entrance and building entrance and are friendly reminders that we no longer live in the 1950's era of motoring... read more

AAA Insurance - Entry off of Figueroa... - Travel Services Near Me - Los Angeles, California

One of the most reliable helpful and affordable things I've invested in You'd be a fool not to have it read more

I'm here because AAA has made it virtually impossible to reach anyone for the purpose placing a formal complaint. This Auto insurance is disgusting and everyone should stay away from their policies. My mother (a spanish speaking person) was involved in a single vehicle accident where her truck for an unknown reason lost control at one of the front wheels and resulted in spinning out and ultimately rolling over. 1. Our Claim was filed. 2. The claims manager has not contacted my mother for any questions regarding the accident. BUT initiated a 51% at fault notification letter noting that investigation outlines that a person shall not drive a vehicle upon a roadway at a speed greater that is reasonable or prudent having due regard for visibility , traffic and potential hazards on the roadway. 3. No one has bothered even requesting the Highway Patrolman report to reference it for their "investigation". So Point number 2 is completely irrelevant as she was driving 30 MPH nearly 20 miles below the speed limit as the road was wavy, that speed is perfectly safe and within reason. There are witness statements that can attest to this. the Highway patrolman stated himself that he can tell from the tire marks that she was driving well with a reasonable speed. 4. When my mother contacted the claim manager (Romeo Hernandez) at the Los Angeles AAA center, he was very abrupt, dismissive, belittling, and just plain rude. Offering absolutely no information about the claim or it's findings. And stating that "due to the simple fact that she was driving and it's a single vehicle accident, she is automatically at fault regardless of what took place" when my mother pointed out that there was a tractor trailer with a blown tire right where her accident took place that maybe just maybe there was something on the road he simply said " you need to pay attention to the road for hazards, you're are fault regardless" 5. My sister called Romeo Hernadez and asked for an explanation of the findings, and he explained the best he could but actually created more confusion. He stated the letter is automated by AAA and sent to everyone (which he could have explained that to my mother alos but chose not to. He also said the findings may be different after further investigation.... "well maybe yes maybe no, who knows..?.." is what he said. WHEN MY SISTER REQUESTED THAT FORMS AND DOCUMENTS BE SENT IN SPANISH FROM HERE ON OUT, HE SAID THAT THIS AN ENGLISH SPEAKING COUNTRY AND AAA ONLY DEALS IN ENGLISH!. 6. If my mother is being viewed as being 51% at fault, then who is responsible for the other 49%? It's very confusing. Claim #014242875 NEED ATTENTION from anyone who cares at AAA. This claim is being grossly mishandled and based on Romeo Hernandez comments I feel that mother is being taken advance of due to her being a Spanish speaking person. read more